What CIAG does

CIAG SAS is a privately held French IT services firm (ESN) founded in 1982 and headquartered in Toulouse, specializing in the integration and implementation of enterprise management software for small and medium enterprises (PME) and intermediate-sized enterprises (ETI), primarily in the Grand Sud-Ouest region of France. The company's core portfolio centers on the Divalto ecosystem — Divalto Infinity ERP, Divalto One cloud CRM-ERP, and Divalto Weavy CRM — supplemented by Infor Anael (finance and HR/payroll), Asys So'Horsys (time and activity management), and development services on Divalto SDK, Java, and Talend for data integration. CIAG also provides IBM Power i infrastructure services and high-availability solutions via TRADER'S Quick-EDD.

The company operates on a professional services model with project-based custom pricing, multi-year contracts, and recurring maintenance and support revenue. Its go-to-market is direct enterprise field sales targeting PME/ETI through a proximity-based relationship model from the Toulouse headquarters, with national reach through client references. CIAG holds Divalto Excellence Partner status (highest tier, achieved January 2026), IBM Certified Partner status on Power i, and Qualiopi certification for training activities. Notable clients include SCA Pétrole et Dérivés (Intermarché fuel division), Alès Groupe Distribution, Lapeyre Quincaillerie/SAVFIMA, Groupe MGH, Brico Privé, and Cap'Finity. The company has completed 400+ projects since founding, operates a small growing team, and has been led by Pascal Piller since 2013. Other partners include Infor (20+ year relationship), Asys (10+ years), IBM, Talend, LD System, and Hardis Group (Adelia Studio).

Name

CIAG

Legal name

Ciag SAS

Website

https://ciag.fr

Company type

Private

Founded year

1982

Operating status

Operating

Headcount range

11–50 employees

Short description

CIAG is a Toulouse-based IT services firm (ESN) founded in 1982 that integrates and implements ERP, HR/payroll, and time management solutions — primarily Divalto, Infor Anael, and Asys So'Horsys — for PME and ETI clients in France's Grand Sud-Ouest region.

Ownership category

akta.pro rank

Product category

ERP Implementation Services

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (5415), Custom Computer Programming Services (541511), Professional and Management Development Training (61143)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industry

Enterprise Applications & ERP/CRM (SAP, Oracle, Salesforce, Workday) (EDABAFAJ)

Keywords

• ERP integration services
• Divalto implementation
• IBM Power i infrastructure
• HR payroll software
• Custom software development

Headquarters

HQ city

Toulouse

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Others

Revenue model

1. ERP Integration & Implementation Services: Core revenue stream from implementing and customizing ERP solutions (Divalto, Infor Anael) for PME clients, including project analysis, parametrization, data migration, training, and go-live support.
2. Custom Software Development: Revenue from developing custom applications using Divalto SDK, Java, Adelia Studio, and Talend for clients requiring tailored solutions within or alongside their ERP systems.
3. Training Services: Training on ERP and management software (Divalto, Anael, So'Horsys, LD). Revenue generated from training delivery, supported by Qualiopi certification for accessing public and mutualized funding.
4. Maintenance & Support: Ongoing maintenance and technical support services for implemented ERP solutions, providing recurring revenue through support contracts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

CIAG is a Toulouse-based IT services firm (ESN) that implements, customizes, and supports enterprise management software for small and mid-sized French businesses. Core offerings include integration and deployment of Divalto ERP (Infinity, One, Weavy CRM), Infor Anael (Finance and HR/Payroll), and Asys So'Horsys (Time and Activity Management), together with custom software development using Divalto SDK, Java/Eclipse, and Talend Data Integration. The firm also delivers IBM Power i infrastructure services, Quick-EDD high-availability solutions, instructor-led training, and ongoing maintenance and support under multi-year engagements.

Product overview

CIAG is a Toulouse-based IT services company (ESN) offering an integrated portfolio of ERP integration, application development, and IT infrastructure services. The core offering centers on Divalto ecosystem products: Divalto Infinity (full-featured ERP), Divalto One (cloud CRM-ERP), and Divalto Weavy (CRM), complemented by Infor ANAEL (Finance and HR/Payroll) and Asys So'Horsys (Time and Activity Management). Supporting services include Divalto SDK and Java custom development, Talend data integration, IBM Power i infrastructure with Quick-EDD high availability solutions, and instructor-led training on all platforms. The company operates primarily in the Grand Sud-Ouest region serving SMEs and ETIs since 1982.

Differentiator

Problem solved

Functional benefit

Brands

• myCIAG: Customer assistance portal for ticket management, knowledge base, and support request tracking.

Products and services

• Divalto Infinity ERP Integration Integration, customization, and deployment services for Divalto Infinity ERP covering Finance, CRM, Commercial and Logistics, Production, and Quality modules with native connectors for PIM, CMS, EDI, e-commerce, scheduling, and CAD/DAO. Targeted at PME/ETI seeking centralized, modular ERP.
• Divalto One Cloud CRM-ERP Integration Implementation of the cloud-based Divalto One unified CRM-ERP platform with API-based integrations and collaborative features, targeted at PME/ETI pursuing modern cloud digitalization.
• Divalto Weavy CRM Integration Deployment of the Divalto Weavy all-in-one CRM solution (client interaction tracking, sales management, marketing tools, team collaboration) for PME/ETI, marketed with ~85,000 users and ~30% productivity improvement claims.
• Infor Anael RH (HR/Payroll) Integration Implementation and support of Infor Anael HR and Payroll management solutions, including DSN (Déclaration Sociale Nominative) compliance updates, for French SMEs.
• Infor Anael Finances Integration Deployment of Infor Anael Finance (accounting/financial management ERP) with analytical and budget management, treasury, commitment management, asset management, and reporting features (IAS/IFRS, consolidation).
• So'Horsys Time and Activity Management Integration Implementation of Asys So'Horsys GTA solution for PME covering working time management, activity tracking, leave/absence management, scheduling, manager/employee portals, badge readers, reporting, mobility, and standard interfaces with 25+ payroll software packages.
• Java Application Development Services Custom cross-platform Java application development using Eclipse IDE for clients needing tailored applications integrated with their ERP systems.
• Talend Data Integration Services Talend Data Integration services for ETL projects, data quality management, workflow automation, and connecting enterprise applications and databases.
• Divalto SDK Custom Development Custom development services using the Divalto SDK to extend and parameterize Divalto Infinity and Divalto One ERP applications for client-specific business processes.
• IBM Power i Infrastructure Services IBM Partner and IBM Certified infrastructure services for Power i servers, including architecture design, support, and legacy-to-modern migration assistance.
• Quick-EDD High Availability Solutions High-availability infrastructure solutions for continuous system operation and disaster recovery, certified by TRADER'S (Syncsort).
• ERP and Management Software Training Customized and modular instructor-led training programs (in-person or remote) on Divalto, Infor Anael, Asys So'Horsys, and LD System management software, delivered under Qualiopi certification.
• ERP Maintenance and Support Services Ongoing maintenance, telephone assistance, second-level publisher coordination, and remote support (TeamViewer) for implemented ERP solutions under recurring contracts.
• myCIAG Customer Portal Customer assistance portal (data.ciag.fr/helpdesk) providing ticket management, knowledge base, and automated notifications for CIAG clients.

Quantifiable outcome

• ~30% productivity improvement reported by Divalto Weavy CRM clients
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core, secondary and minor.

• DivaltocoreTechnology or Integration · 30 January 2026Divalto is CIAG's primary ERP technology partner. CIAG achieved Excellence Partner status (highest tier) in January 2026, recognizing mastery of Divalto ERP solutions (Infinity, One, Weavy CRM), quality of development, customer satisfaction, and long-term commitment. CIAG has been an integrator of Divalto solutions for many years, deploying Divalto Infinity ERP, Divalto One (cloud CRM-ERP), and Divalto Weavy CRM for clients across diverse industries.
• Infor (Anael)coreTechnology or IntegrationCIAG is a historical and leading integrator of Infor Anael solutions (Anael Finance and Anael Paie/HR) in France, with a partnership spanning more than 20 years. CIAG is described as the principal independent integrator of ANAEL SIRH in France, providing implementations of Anael Finance (accounting/financial management) and Anael Paie (payroll/HR management) solutions.
• Asys (So'Horsys)secondaryTechnology or IntegrationCIAG has been a reference integrator of So'Horsys (GTA - Gestion des Temps et des Activités) solution by Asys for over 10 years. So'Horsys is a time and activity management solution designed for PME, covering work time management, activity tracking, leave and absence management, scheduling, manager/employee portals, badge readers, reporting, and payroll interfaces.
• IBMsecondaryTechnology or IntegrationCIAG is both 'IBM Partner' and 'IBM Certified' on IBM Power i servers. The certifications represent significant investment in team training. For CIAG clients, this ensures work with professionals experienced in IBM Power i infrastructure issues. CIAG also assists clients in migrating from IBM AS/400/Power i environments to modern architectures.
• TalendsecondaryTechnology or IntegrationTalend is a key technology in CIAG's development portfolio. CIAG provides Talend Data Integration services for ETL projects, data quality management, and workflow automation. CIAG notably supported SCA Pétrole et Dérivés (Intermarché fuel division) in migrating its information system to Talend since 2003.
• Syntec NumériqueminorOthersCIAG is a member of Syntec Numérique, the French professional organization for digital services companies (ESN/SSII sector). Membership demonstrates professional standing and commitment to industry standards.
• VDN GroupminorStrategic or Co-development PartnerCIAG is a founding member of the VDN group, a grouping of IT services companies that fosters sharing, collaboration, and collective success. VDN enables CIAG to access shared resources and a broader network while maintaining its independent identity.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Capgemini: Global IT services leader with deep French roots and large enterprise application services practice, including ERP integration. Overlaps with CIAG in French enterprise IT services, though Capgemini operates at far greater scale and breadth.
• Talan: French consulting and technology services firm with practices in data, application development, and digital transformation for French and international clients. Comparable to CIAG as a French technology services peer, with broader consulting scope.
• SQLI: French digital services company offering technology integration, digital experience, and enterprise application services. Comparable to CIAG as a French IT services peer with system integration capabilities, but with broader digital focus and larger footprint.
• Devoteam: French digital/IT consulting firm with technology integration, cloud, and enterprise application practices across EMEA. Comparable as a French IT services peer, but with a wider technology portfolio (cloud, cybersecurity) than CIAG's ERP-centric focus.
• Hardis Group: French IT services and software firm (Reflex WMS, Adelia Studio — which CIAG itself uses) with ERP/integration, supply chain, and custom development practices. Comparable to CIAG in offering mix (services + proprietary tooling) but materially larger and broader in geography and customer base.
• Inetum: French ESN (formerly GFI Informatique) with a sizable ERP/integration and application services business serving French and European enterprises. Comparable to CIAG in offering (ERP rollouts, application maintenance) but at much greater scale.
• Sopra Steria: Major French-headquartered ESN with extensive ERP, CRM, and HR/payroll integration practices serving French enterprise and public sector. Competes with CIAG for ERP implementation work, though at much larger deal sizes and a broader geographic and vertical footprint.
• CGI: Global IT services and consulting firm with a sizable French operations footprint delivering enterprise application integration and managed services. Comparable to CIAG on ERP/integration delivery, but at significantly greater scale.
• Alten: French-headquartered IT engineering and technology consulting group with application development and systems integration practices serving French enterprise clients. Comparable to CIAG on custom application development and integration services, but engineering-focused rather than ERP-focused.
• Econocom: French/Belgian digital services and technology management firm with services across infrastructure, applications, and integration. Comparable to CIAG on technology services delivery, though Econocom's scope (financing, managed infrastructure) is significantly wider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ciag-toulouse

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CIAG