Xacom
Xacom is an Australian private company, founded in 1986, that designs, installs, and supports integrated nurse call, critical messaging, and security systems for hospitals, aged care facilities, and enterprise organisations across Australia, with subscription-based care packages and regulatory compliance reporting.
- Company typePrivate
- Founded1986
- HeadquartersClayton, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Xacom does
Xacom is an Australian-owned private company founded in 1986 that designs, installs, and supports integrated nurse call, critical messaging, and security systems for hospitals, aged care facilities, and selected enterprise organisations across Australia. The platform comprises three core product lines: an IP-based nurse call system with hybrid wired/wireless architecture and built-in RTLS location tracking; messaging products including I-Care (flexible clinical messaging), PX5 (enterprise-grade high-volume messaging), and I-Care Lite (smaller clinic deployments); and a security suite covering CCTV with edge analytics, access control, duress systems, back-to-base monitoring, intercoms, and license plate recognition.
The underlying technology stack uses direct IP connectivity from switches to call points with each Master Call Point operating as an independent remotely manageable device powered via POE with continuous watchdog monitoring. Open APIs integrate with Cisco, Vocera, Spectralink, DECT phones, CCTV, access control, fire panels, building management systems, and wander management platforms. On-camera edge AI runs fall detection, aggression detection, audio anomaly detection, and safety compliance analytics without requiring separate server infrastructure.
Xacom generates revenue through hardware sales (nurse call devices, pendants, security equipment), recurring subscriptions via three-tiered care packages (Basic, Extra, Complete) with annual billing, and professional services for installation, integration, and consulting. Distribution is direct enterprise sales with dedicated account managers, national and NSW project managers, and a 3-month introductory trial preceding care package commitments. The customer base spans 30+ Australian hospitals plus aged care operators including HammondCare, Jewish Care Victoria, Royal Children's Hospital, Royal Women's Hospital, and others, with the messaging and compliance reporting capabilities aligned to ACQSC Strengthened Quality Standards and the 215 Care Minutes mandate.
Xacom firmographics
Firmographics- Name
- Xacom
- Legal name
- Xacom Pty Ltd
- Website
- https://xacom.com.au
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Xacom is an Australian private company, founded in 1986, that designs, installs, and supports integrated nurse call, critical messaging, and security systems for hospitals, aged care facilities, and enterprise organisations across Australia, with subscription-based care packages and regulatory compliance reporting.
- Ownership category
- akta.pro rank
Where Xacom is headquartered
LocationHeadquarters
- HQ city
- Clayton
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Xacom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Nurse Call Systems: Sale and installation of IP-based and wireless nurse call systems for aged care, hospitals, and disability support facilities; includes hardware (call points, pendants, over-door lights) and software configuration
- Security Systems: Installation and sale of CCTV, access control, duress/panic systems, intercoms, license plate recognition, and back-to-base monitoring services
- Critical Messaging: Messaging and paging systems (I-Care, PX5 platforms) for healthcare communication; includes messaging endpoints and platform licensing
- Monitoring & Support Services: Care packages (Basic Care, Extra Care, Complete Care) providing ongoing software support, system monitoring, maintenance, and after-hours support; tiered service levels with SLA response times
- Professional Services: Installation, integration, consulting, and project management services for system deployment; free consultation and introductory audits offered as part of sales process
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Basic Care - Quarterly remote and annual on-site health checks with report, software updates, business hours remote support, online user guides and training videos |
| Subscription | Annual | Extra Care (Popular) - Basic care plus minor configuration changes, system monitoring, business hours on-site support, 24/7 after hours remote support, report automation, dedicated account manager |
| Subscription | Annual | Complete Care - Extra care plus system integration, automated system alerting, 24/7 after hours on-site support, custom reports including account management reports, quarterly system update meetings |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Xacom product offering
Product offeringCore offering
Xacom designs, installs, and supports IP-based nurse call systems, critical messaging platforms, and integrated commercial security solutions for Australian hospitals, aged care facilities, and enterprise organisations. The offering combines proprietary hardware (call points, wireless pendants, RTLS badges, CCTV, access control) with browser-based software and 24/7 Australian-based monitoring and support, delivered through direct enterprise sales and tiered care package subscriptions.
Product overview
Xacom delivers a unified, modular platform combining three core product lines: Nurse Call, Messaging, and Security systems for healthcare, aged care, and enterprise environments across Australia. The core Nurse Call platform (Xacom Nurse Call) is an IP-based wireless solution supporting both wired and wireless devices with RTLS location tracking, built-in duress, and real-time compliance reporting. The Messaging line comprises two products: I-Care (flexible clinical messaging for aged care and hospitals) and PX5 (enterprise-grade high-volume messaging for large hospitals), plus I-Care Lite for smaller clinics. The Security suite includes CCTV Surveillance, Access Control, Duress & Panic Systems, Back-to-Base Monitoring, Intercom Systems, License Plate Recognition, and Access Card Bureau services. All systems share a unified infrastructure with shared APIs, dashboard reporting, and 24/7 Australian-based monitoring and support. The platform is designed for interoperability—nurse call events route through messaging channels, security systems integrate with building management, and compliance data flows across all modules for unified facility oversight.
Differentiator
Problem solved
Functional benefit
Brands
- I-Care: Flexible clinical messaging platform for hospitals, aged care homes, and specialist healthcare environments, supporting real-time alerts and integration with nurse call systems.
- PX5
- I-Care Lite
Products and services
- Xacom Nurse Call System
Quantifiable outcome
- Response times dropped by 33% at NSW facility comparing 2023 to 2025
- +5 more outcomes
Companies that use Xacom
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles4 records
Xacom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability7 records
Feature7 records
Xacom partnerships and signals
Strategic signalScale indicators7 records
Recent moves6 records
Expansion highlights6 records
Xacom competitors and assessment
Company assessmentBroad incumbents
- Hillrom (Baxter): Major medical technology company offering the Voalte and Hillrom nurse call and clinical communications suites post-Baxter acquisition. Competes with Xacom in hospital communications but at much larger scale.
- Spectralink: Global provider of enterprise wireless handsets and communication devices for healthcare. Named integration partner of Xacom messaging and a competitor in the clinical device ecosystem.
- Vocera Communications (Stryker): Healthcare-focused secure messaging and hands-free communication platform, now part of Stryker. Named as an integration partner of Xacom but also a direct competitor in clinical messaging.
- Ascom: Global provider of clinical communication and mobile workflow solutions for healthcare. Competes with Xacom's messaging and nurse call lines at the enterprise-hospital tier, with broader portfolio and R&D scale.
Direct peers
- Critical Alert Systems: US-based provider of nurse call and patient communications for hospitals and long-term care. Closely comparable to Xacom in product scope (nurse call, RTLS, messaging) though operating in different geographies.
- Jeron Electronic Systems: Provider of nurse call, wireless communication, and healthcare workflow solutions. Closely comparable to Xacom in nurse call scope with focus on hospitals and long-term care.
- West-Com Nurse Call Systems: Specialist nurse call manufacturer serving hospitals and long-term care facilities. Directly comparable to Xacom's core nurse call product in functionality and target customer base.
- Rauland Australia: Australia's leading nurse call and clinical communication systems provider. Direct competitor to Xacom across Australian hospitals and aged care, offering comparable integrated nurse call and messaging platforms.
- Austco Communication Systems: Australian-headquartered provider of nurse call, clinical messaging, and analytics for hospitals and aged care. Competes head-to-head with Xacom's I-Care messaging and nurse call offerings.
Regional players
- Static Systems Group: UK-based manufacturer of nurse call, communication, and entertainment systems for hospitals and care homes. Comparable in product mix to Xacom's nurse call line but serves primarily UK healthcare markets.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
Xacom social profiles
Digital presenceXacom compliance and trust
Trust signalCompliance1 record
Xacom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Xacom leadership team
Management profileNumber of profiles
Profiles1 record
Xacom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Xacom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Xacom
What does Xacom do?
Xacom designs, installs, and supports IP-based nurse call systems, critical messaging platforms, and integrated commercial security solutions for Australian hospitals, aged care facilities, and enterprise organisations. The offering combines proprietary hardware (call points, wireless pendants, RTLS badges, CCTV, access control) with browser-based software and 24/7 Australian-based monitoring and support, delivered through direct enterprise sales and tiered care package subscriptions.
Is Xacom a public or private company?
Xacom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Xacom founded?
Xacom was founded in 1986. It employs 11 to 50 people.
Where is Xacom based?
Xacom is headquartered in Clayton, Australia, in the Oceania region.
How does Xacom make money?
Five revenue lines are on record. Nurse Call Systems are the primary driver. The others are security Systems, critical Messaging, monitoring & Support Services and professional Services.
Who are Xacom's main competitors?
Broad incumbents on record are Hillrom (Baxter), Spectralink, Vocera Communications (Stryker) and Ascom. Direct peers are Critical Alert Systems, Jeron Electronic Systems, West-Com Nurse Call Systems, Rauland Australia and Austco Communication Systems. Static Systems Group is listed as a regional player.
Does Xacom have an API?
No public API is recorded for Xacom.