Die PC Techniker

What Die PC Techniker does

Die PC Techniker EDV Service GmbH is a Berlin-based IT managed service provider founded in 2006, delivering subscription-based outsourced IT, cybersecurity, backup, and GDPR-compliance services to small and mid-sized businesses (Mittelstand) primarily in the Berlin metropolitan area, with remote-first delivery extending across the DACH region (Germany, Austria, Switzerland). The firm serves customers across at least eight verticals, with documented case-study concentration in legal services (Anwaltskanzleien), medical practices (Arztpraxen), architecture firms, and craft/trade businesses (Handwerk). Operations follow a structured four-step process (audit, plain-language action plan, implementation, ongoing service with annual review) and are packaged into a three-tier managed-IT service model (Basis, Plus, Premium).

The company's portfolio is organized into three layers: strategic Solutions (managed IT, backup concept, cyber protection, GDPR compliance, emergency response, provider switching, employee performance); technical Services (anti-spam, GoBD-compliant email archiving, email encryption, cloud telephony, online backup, cloud backup + DR, cloud drive, Microsoft 365 administration, PC workplace rental, BAG 2022 working-time documentation, BSI-Grundschutz IT security audits, 90-minute awareness training, managed firewall, endpoint protection, and managed password); and the Managed-IT tiers. The only distinctly branded product is Managed Password, a cloud-based password vault offered in Starter, Standard, and Profi tiers with SSO integration to Microsoft 365 and Google Workspace. Underlying technology is largely a configuration and service-layer wrapping of established enterprise platforms — Microsoft 365, Microsoft Azure / Google Cloud / AWS for backup, 1Password / Bitwarden for password management — rather than proprietary infrastructure. The most differentiated technical offering is KI im Unternehmen (AI in Business), a GDPR-compliant AI platform positioned for text-based business applications under DSGVO constraints.

The business model is primarily recurring managed-services revenue across three monthly subscription tiers (Basis, Plus, Premium), supplemented by project-based professional services for emergency response, provider transitions, GDPR compliance setup, and backup implementation. Pricing is quote-based with fixed monthly fees and no hourly billing; specific prices are not publicly disclosed. Customer acquisition is sales-led via SEO-optimized content (separate end-customer and technical blogs), a free 30-minute initial consultation (Erstgespräch), direct phone, and website contact forms — no paid advertising, partner channels, or resellers are mentioned. The company is privately held, founder-led by Managing Director Patrick Blitstein, and operates with a headcount in the 1-10 range. There are no disclosed funding rounds, acquisitions, partnerships, or institutional investors.

Name

Die PC Techniker

Legal name

Die PC Techniker EDV Service GmbH

Website

https://diepctechniker.de

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1–10 employees

Short description

Die PC Techniker EDV Service GmbH is a Berlin-based IT managed service provider delivering subscription-based outsourced IT, cybersecurity, backup, and GDPR-compliance services to SMBs across the Berlin Mittelstand and DACH region.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Endpoint Security Managed Services (EDR/XDR) (BPAEADAH)

Keywords

• Managed IT services
• IT cybersecurity services
• Cloud backup services
• Microsoft 365 administration
• GDPR compliance consulting

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly or annual service contracts providing ongoing IT support, monitoring, updates, and maintenance. Three tiers available: Basis-Service (basic maintenance), Plus (recommended, includes annual audit and monitoring), and Premium (full service with SLA and 4-hour on-site guarantee in Berlin). Fixed pricing model with no hourly billing.
2. Professional Services: Project-based services including IT emergency response, cyber protection implementation, GDPR compliance setup, provider transitions, and backup system installation.
3. Service Tiers (Basis/Plus/Premium): Three service levels with clearly defined scopes. Basis covers monthly backup checks, system updates, email protection, and personal contact. Plus adds annual IT security audit with report, system monitoring with proactive alerts, and quarterly status meetings. Premium adds emergency SLA with guaranteed response time and 4-hour on-site guarantee in Berlin.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Die PC Techniker EDV Service GmbH is a Berlin-based IT managed service provider for small and mid-sized businesses (Mittelstand). It delivers outsourced IT management including cybersecurity, online backup, email security, cloud telephony, Microsoft 365 administration, GDPR compliance, and emergency IT response, structured around a four-step audit-plan-implement-service process and packaged into three subscription tiers (Basis, Plus, Premium).

Product overview

Die PC Techniker is an IT managed service provider for small and mid-sized businesses in Berlin, operating as Die PC Techniker EDV Service GmbH. Its offering is organized around three strategic pillars — Solutions (high-level outcomes), Services (specific technical offerings), and Packages (service tiers). The Solutions layer includes Backup-Konzept (3-2-1 backup strategy with restore testing), Cyber-Schutz (layered cybersecurity), DSGVO-konform arbeiten (GDPR compliance), IT-Notfall (emergency response), Managed-IT (complete outsourced IT), Mitarbeiter-Performance (productivity optimization), and IT-Dienstleister-Wechsel (provider transition). The Services layer spans the technical execution of these solutions: Anti-Spam, E-Mail-Archivierung (GoBD-compliant), E-Mail-Verschlüsselung (PGP/S/MIME/TLS), Cloud-Telefonanlage, Online-Backup, Cloud Backup + DR, Cloud Drive, Microsoft 365 Rundum (licenses + service + backup), PC-Arbeitsplätze Rundum, KI im Unternehmen (GDPR-compliant AI platform), Arbeitszeit-Dokumentation (BAG 2022), IT-Sicherheitscheck (BSI Grundschutz), Awareness-Schulung, Managed Password, System-Monitoring, Managed Firewall, Endpoint-Schutz (EDR), and Datensicherungs-Check. Managed Password is the company's most distinct branded product, offered in Starter, Standard, and Profi tiers with cloud password vault, MFA, offboarding, and SSO integration. The Packages layer defines three Managed-IT tiers (Basis, Plus, Premium) at monthly fixed prices.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed-IT Complete outsourced IT management service providing ongoing monitoring, maintenance, security, and support across all IT systems for SMBs. Offered at three service tiers (Basis, Plus, Premium) with monthly fees and defined SLAs.
• Backup-Konzept Comprehensive backup strategy service implementing the 3-2-1 rule (three copies, two media types, one offsite at a German data center), including monthly restore testing and quarterly written reports. Targets ransomware protection and business continuity for Berlin SMBs.
• Cyber-Schutz Layered cybersecurity solution for SMBs covering firewall, endpoint protection, backup, and employee awareness training. Implements defense-in-depth across five security layers to stop phishing, ransomware, and exploits.
• DSGVO-konform arbeiten GDPR compliance consulting and implementation service for SMBs, covering the six required GDPR duties including processing records, data processing agreements, TOMs, deletion concepts, breach notification, and employee training.
• IT-Notfall Emergency IT response service for acute incidents including server outages, ransomware attacks, and compromised email accounts. Provides personal hotline, fixed contact, and typically within 4-hour on-site response in Berlin.
• IT-Dienstleister-Wechsel Managed IT provider transition service facilitating clean handover from an existing provider, including documentation, system takeover, and structured onboarding without service interruption.
• Managed Password Central cloud-based password manager for teams, providing encrypted password vaults, master-password access control, department-level permission structures, one-click offboarding, and MFA support. Available in three service tiers (Starter, Standard, Profi) with SSO integration at Profi level.
• Anti-Spam Email spam and phishing filter service that blocks dangerous emails before they reach the inbox, reportedly achieving more than 99% of threats filtered.
• Microsoft 365 Rundum Complete managed Microsoft 365 service covering licensing procurement, ongoing service and administration, and backup protection for M365 data.
• PC-Arbeitsplätze Rundum Rental model for PC workplaces including hardware, Microsoft 365 licensing, and managed service — a full desktop-as-a-service offering.
• Cloud Backup + DR Cloud backup with disaster recovery capability, enabling server restoration within hours rather than days in a worst-case scenario.
• Online-Backup Encrypted online backup service with daily execution, backed up to a German data center, with automated monitoring and monthly restore testing.
• E-Mail-Archivierung GoBD-compliant email archiving service retaining emails for 10 years in a tamper-proof format suitable for financial audits and German tax authority requirements.
• E-Mail-Verschlüsselung Email encryption service supporting PGP, S/MIME, and TLS protocols for secure confidential communication.
• Cloud-Telefonanlage Cloud-based telephone system requiring no hardware, providing mobile-first business communications.
• Cloud Drive Secure online data room hosted in German data centers for sharing and storing sensitive files with controlled access.
• KI im Unternehmen GDPR-compliant AI platform service for business use, enabling companies to deploy AI tools within their operations while maintaining data privacy compliance.
• Arbeitszeit-Dokumentation Working time recording system compliant with BAG 2022 (German Working Time Act) requirements for German businesses.
• IT-Sicherheitscheck Security assessment based on the BSI IT-Grundschutz (BSI baseline protection) framework, producing a written report on security posture.
• Awareness-Schulung Employee cybersecurity awareness training teaching staff to recognize phishing and social engineering attacks, delivered in 90-minute workshop format.
• System-Monitoring Continuous monitoring service for PCs and servers, providing proactive alerting on anomalies before they result in outages. Includes monitoring of disk health, updates, backup runs, and unusual login activity.
• Managed Firewall Managed firewall service covering network security, VPN setup and management, and security rule configuration and maintenance.
• Endpoint-Schutz Endpoint detection and response (EDR) service replacing traditional antivirus-only solutions, providing advanced threat detection at individual workstations and servers.
• Datensicherungs-Check Written audit of current backup strategy against seven inspection points, delivering a clear status report identifying gaps and non-functional backups.

Quantifiable outcome

• >99% of spam and phishing emails blocked before reaching inboxes
• +3 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature4 records

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Computacenter plc: One of Europe's largest independent IT infrastructure providers, offering managed services, workplace, and security services to enterprise and mid-market customers. Comparable broad incumbent with deep German presence and overlapping service portfolio.
• Allgeier SE: German IT services group with managed services, software, and consulting offerings across multiple verticals. Comparable broader incumbent serving SMB and mid-market customers in Germany with overlapping IT operations services.
• T-Systems (Deutsche Telekom): Subsidiary of Deutsche Telekom providing IT managed services, cloud, and security to SMBs and enterprises across Germany. Comparable broad incumbent with dedicated SMB sales motion and bundled telco+IT offerings that compete for the same Berlin Mittelstadt customers.
• Bechtle AG: Largest German IT systems house offering managed services, workplace IT, and datacenter operations to SMB and enterprise customers across Germany. Comparable as a broader incumbent serving the same Mittelstadt segment with bundled IT services, but at much larger scale than Die PC Techniker.

Direct peers

• Avision GmbH: Germany-based managed IT services and B2B software provider with a focus on SMB digitization and Microsoft-based workplace solutions. Comparable as a mid-size German MSP targeting similar Mittelstadt customers with managed workplace offerings.
• Controlware GmbH: German mid-size IT managed services and cybersecurity provider headquartered in the Rhine-Main area, serving enterprise and mid-market customers. Comparable as a German MSP with strong cybersecurity and managed services portfolio.
• Datev eG: German cooperative providing IT solutions, software, and managed services specifically for tax advisors, lawyers, and SMBs. Directly comparable vertical overlap with Die PC Techniker's law-firm and SMB compliance focus, including DSGVO expertise.
• Net at Work GmbH: German mid-size IT service provider specializing in Microsoft 365, cloud, and managed services for SMB and mid-market customers. Closely comparable business model, target segment, and Microsoft-centric stack.
• SVA System Vertrieb Alexander GmbH: Mid-size German IT managed services provider offering infrastructure, datacenter, and workplace services to SMB and enterprise customers. Highly comparable as a German MSP serving similar Mittelstadt customers with subscription-style managed services.

Emerging players

• Medisoft GmbH: German IT service provider specializing in medical practice software, KBV Telematics Infrastructure, and healthcare IT for Arztpraxen. Comparable vertical overlap with Die PC Techniker's medical practice segment and similar DSGVO Article 9 expertise.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights2 records

Customer concentration

• LinkedInlinkedin.com/company/die-pc-techniker-edv-service-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Die PC Techniker