North Central Mental Health Services

What North Central Mental Health Services does

North Central Mental Health Services is a community-based nonprofit behavioral health agency headquartered in Columbus, Ohio, founded in 1973. The organization delivers a full continuum of mental health and substance use disorder services across Franklin County, including outpatient counseling, psychiatric evaluation and medication management, residential treatment, 24/7 crisis intervention, community education, and specialized programs serving specific populations: older adults (Elder Focus), LGBTQIA+ individuals and families (Stonewall Program, in partnership with Stonewall Columbus), adolescents and young adults ages 14-26 (Transitional Teams, Adolescent and Young Adult Treatment Team), individuals with co-occurring mental illness and substance use disorders (Integrated Dual Disorders Treatment, including the Soaring Sober IOP and Fowler House), individuals with treatment-resistant schizophrenia (Clozapine Team), individuals with early psychosis (Epicenter Program), and uninsured residents (ADAMH Services Team). The agency also operates Assertive Community Treatment (ACT) teams and Recovery Support Services including the Recovery Assistance Program and Community Teams, and runs the largest 988 Suicide & Crisis Lifeline call center in Ohio.\n\nThe underlying service platform is human-delivered, in-person care delivered across multiple physical locations, including the Short North headquarters at 1301 North High Street, a psychiatric services site at 40 Spruce Street, a Gahanna counseling office, and a residential footprint spanning Next Generation Homes, Norwich House, and contracted Extramural Care Homes across Franklin County. Service access is centralized through a Central Intake department that conducts comprehensive psychosocial evaluations. The only technology surface identified is a password-protected employee/client portal; no proprietary AI, APIs, or differentiated technology stack is disclosed.\n\nThe revenue model combines third-party healthcare reimbursement (Medicaid fee-for-service and multiple managed-care plans including Aetna Ohio Rise, AmeriHealth, Anthem, Buckeye, CareSource, Humana, Molina, and United Health Care; Medicare Part B and Part C; and commercial plans), county-level funding from the Franklin County Alcohol, Drug and Mental Health (ADAMH) Board for non-insured clients on a sliding fee scale based on income and family size, and philanthropic donations. Customers are individual clients and a referral network of healthcare and community partners (Netcare ACCESS, Twin Valley Behavioral Healthcare, Juvenile Court, Franklin County Children Services, schools, and hospitals); North Central does not sell to enterprise buyers and has no disclosed contracts, with billing conducted on a per-service monthly cadence to insurance and ADAMH channels.

Name

North Central Mental Health Services

Legal name

North Central Mental Health Services, Inc.

Website

https://ncmhs.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

251–500 employees

Short description

North Central Mental Health Services is a Columbus, Ohio-based nonprofit community behavioral health agency founded in 1973, delivering outpatient, residential, and crisis intervention services across Franklin County for children, adults, and specialized populations including LGBTQIA+, older adults, and adolescents.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (62322)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA), Residential Mental Health Treatment Centers (HLAFACAC)

Keywords

• Mental health services
• Behavioral health treatment
• Crisis intervention services
• Psychiatric evaluation
• Substance abuse treatment

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Insurance Reimbursement: North Central accepts multiple insurance providers including Medicaid (State of Ohio Fee for Service, Aetna Ohio Rise, AmeriHealth, Anthem, Buckeye, CareSource, Humana, Molina, United Health Care), Medicare (Part B and Part C plans from multiple providers), and various managed care plans.
2. Government/Non-Profit Funding: Services provided to non-insured individuals through Franklin County ADAMH Board on a sliding fee scale based on income and family size. ADAMH Board provides funding for mental health services in the county.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

North Central Mental Health Services is a community-based behavioral health agency that delivers outpatient counseling, psychiatric evaluation and medication management, 24/7 crisis intervention (including operating the largest 988 Suicide & Crisis Lifeline center in Ohio), residential treatment, and specialized programs for children, adolescents, adults, older adults, LGBTQIA+ individuals, and people with co-occurring disorders in Franklin County, Ohio.

Product overview

North Central Mental Health Services is a comprehensive, community-based behavioral health agency providing a full continuum of mental health and recovery services since 1973. The organization operates as a single unified service delivery platform rather than a product-plus-modules architecture. Core services include outpatient counseling, psychiatric evaluation, suicide prevention (including the 988 Lifeline center), community education, and residential programs. Specialized programs target specific populations including older adults (Elder Focus), LGBTQIA+ individuals (Stonewall Program), adolescents/young adults (Transitional Teams), individuals with dual disorders (IDDT), and those with treatment-resistant schizophrenia (Clozapine Team). The organization also operates Assertive Community Treatment (ACT) teams, Recovery Support Services, Recovery Assistance Program (RAP), Epicenter early intervention program, and ADAMH Services for uninsured individuals. These programs function as interconnected service lines serving children, adults, and families across Franklin County, Ohio, with locations in Columbus (Short North) and Gahanna.

Differentiator

Problem solved

Functional benefit

Products and services

• Individual and Family Services Outpatient mental health and substance abuse treatment for children, adolescents, families, and adults, including individual, family, couples, and group counseling using a brief solution-focused approach.
• Psychiatric Services Psychiatric evaluation, consultation, and medication management provided by physicians, including evaluation of substance use and chemical dependence impacts, delivered at the main building and satellite locations.

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core.

• ADAMH Board of Franklin CountycoreStrategic or Co-development PartnerPartnership with the Alcohol, Drug and Mental Health Board of Franklin County to fund and coordinate mental health services in the county. ADAMH Board provides non-insured services on a sliding fee scale and supports various programs including the Stonewall LGBTQIA+ Program.
• Stonewall ColumbuscoreStrategic or Co-development PartnerNorth Central provides on-site outpatient psychotherapy and case management at Stonewall Columbus in partnership with ADAMH Board. Services offered in a safe, inclusive, and affirming environment to LGBTQIA+ individuals and their families.
• 988 Suicide & Crisis LifelinecoreStrategic or Co-development PartnerNorth Central operates the largest 988 Suicide & Crisis Lifeline call center in Ohio, providing 24/7/365 crisis support as a designated call center for the national suicide prevention lifeline.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• OhioGuidestone: Large Ohio-based community behavioral health and human services organization offering counseling, psychiatry, and recovery programs across multiple counties using a comparable nonprofit CMHC model.
• Twin Valley Behavioral Healthcare: State-operated inpatient psychiatric facility in Columbus named as a referral partner; provides overlapping acute behavioral health services for the same patient population.
• Camelot Community Care: Community-based mental health and family services provider operating residential and outpatient programs for children, adolescents, and adults using a similar CMHC service model.
• Coleman Professional Services: Ohio-based nonprofit behavioral health provider delivering outpatient mental health, case management, and residential services, closely mirroring North Central's continuum-of-care model.
• Netcare ACCESS: Columbus-based crisis and behavioral health services provider explicitly listed as a referral partner; operates overlapping crisis and assessment services for central Ohio.

Others

• Centene Corporation: Managed-care payer covering many of the same Medicaid lives North Central serves (e.g., Buckeye, CareSource-style plans); a critical payer/customer and adjacent player in value-based behavioral health.
• ADAMH Board of Franklin County: Local public behavioral-health authority that funds and coordinates North Central's sliding-fee services and Stonewall program; an ecosystem steward rather than a direct competitor.

Broad incumbents

• Acadia Healthcare: Large publicly traded behavioral healthcare operator with a national network of psychiatric hospitals and residential treatment centers; competes for specialized referrals and trained clinicians in the Ohio market.
• Universal Health Services (Behavioral Health Division): Diversified hospital company with a sizable behavioral-health facility portfolio including acute psychiatric and residential programs; broad incumbent in the same service categories.

Regional players

• Northwest Ohio Behavioral Health (Firelands): Regional Ohio CMHC providing outpatient, residential, and crisis services similar to North Central but operating in a different Ohio catchment area.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/North-Central-Mental-Health-Services

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Central Mental Health Services