What Hakea Grove Aged Care does

Hakea Grove Aged Care, now operating as Hamlyn Terrace Care Community, is a single-site residential aged care facility located at 102 Louisiana Road, Hamlyn Terrace, on the Central Coast of New South Wales, Australia. The community is owned and operated by Opal HealthCare, one of Australia's largest aged care provider networks. The facility offers permanent care, respite care, dementia-specific care, and palliative care, supported by registered nurses onsite 24/7, a dedicated wellbeing team, and access to allied health services including physiotherapy. Residents are accommodated across nine published room tiers — from 16m² Standard singles ($500,000 RAD / $115.48/day DAP) up to 61m² Suites ($600,000 RAD / $138.58/day DAP) and Companion configurations — along with amenities such as a hair and beauty salon, landscaped courtyards, the Grove Café, pet-friendly spaces, and a lifestyle program covering music, art, faith-based and cultural activities.

The business operates on the standard Australian residential aged care revenue architecture: a Refundable Accommodation Deposit (RAD) or equivalent Daily Accommodation Payment (DAP), set against the Maximum Permissible Interest Rate, combined with means-tested daily care fees (Hotelling Contributions) determined via government ACAT assessment. Revenue streams therefore split into accommodation (RAD/DAP), care services, and allied health, all of recurring nature. The unit economics are materially shaped by sector regulation, including the incoming New Aged Care Act (NACA) and accreditation by the Aged Care Quality and Safety Commission.

The go-to-market is direct-to-consumer: prospective residents and families enquire via phone (1300 362 481), the Opal HealthCare website, or facility tours. Top-of-funnel demand is generated through Google Ads, Facebook, Instagram, radio, and the government's My Aged Care portal, while mid-funnel conversion is driven by referrals from General Practitioners, ACAT assessment teams, and hospitals. Operationally, the community sits within Opal HealthCare's national infrastructure — sharing the group's enquiry lines, careers portal (including a dedicated overseas-nurse pipeline), and brand positioning.

Name

Hakea Grove Aged Care

Legal name

Hamlyn Terrace Care Community

Website

https://hakeagrove.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Hakea Grove Aged Care (now Hamlyn Terrace Care Community) is an Opal HealthCare residential aged care facility in Hamlyn Terrace, NSW, providing permanent, respite, dementia, and palliative care to elderly residents across nine tiered room types.

Ownership category

akta.pro rank

Product category

Residential Aged Care

NAICS

Assisted Living Facilities for the Elderly (623312)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

akta.pro secondary industries

Live-In Respite Care (Multi-Day) (HSABAGAC), Dementia & Alzheimer’s Respite Care (HSABAGAF), Facility-Based Respite (Assisted Living/SNF/Memory Care Short Stays) (HLADAKAB)

Keywords

• Residential aged care
• Dementia care services
• Palliative care
• Respite care
• Allied health services

Headquarters

HQ city

Raymond Terrace

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Residential Aged Care Accommodation: Revenue generated from accommodation deposits (Refundable Accommodation Deposits - RAD) and Daily Accommodation Payments (DAP). Residents can choose to pay lump sum RAD (refundable), daily DAP, or a combination.
2. Care Services: Revenue from personal care services including permanent care, respite care, dementia care, and palliative care. Care fees include means-tested daily care fees (Hotelling Contributions) as determined by government assessment.
3. Allied Health Services: Revenue from primary and allied health services including physiotherapy and other therapeutic services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Hamlyn Terrace Care Community (formerly Hakea Grove Aged Care) operates a residential aged care facility delivering permanent care, respite care, dementia care, and palliative care to elderly residents, with registered nurses onsite 24/7, allied health access, and a dedicated wellbeing and lifestyle program. Residents occupy single or companion rooms with private ensuites and pay via Refundable Accommodation Deposits (RAD), Daily Accommodation Payments (DAP), or means-tested care fees.

Product overview

Hamlyn Terrace Care Community (formerly Hakea Grove Aged Care) is a residential aged care facility operated by Opal Health Care. The facility offers a range of care services including permanent care, respite care, dementia care, and palliative care, supported by registered nurses available 24/7 and access to allied health services. The facility features modern single and companion rooms across various tiers (Standard, Classic, Superior, Premium, Premium Plus, Deluxe, and Suite), along with amenities including a hair and beauty salon, garden courtyards, and the Grove Café. Residents enjoy lifestyle programs including music, art, faith-based and cultural activities, and regular outings with freshly prepared seasonal meals.

Differentiator

Problem solved

Functional benefit

Products and services

• Hamlyn Terrace Care Community (formerly Hakea Grove Aged Care) A residential aged care facility offering permanent care, respite care, dementia care, and palliative care services with registered nurses available 24/7 and access to allied health services including physiotherapy, for elderly residents in the Hamlyn Terrace area of the Central Coast, NSW.
• Permanent Residential Care Ongoing residential care for older adults who require full-time accommodation, personal care, and 24/7 clinical nursing support.
• Respite Care Short-term residential care providing temporary accommodation and support for elderly individuals, typically used to give family caregivers a break or to assist with post-hospital recovery.
• Dementia Care Specialised residential care for residents living with dementia, delivered with 24/7 registered nursing and a dedicated wellbeing team.
• Palliative Care End-of-life and palliative support for residents requiring compassionate clinical and personal care, with 24/7 registered nursing.
• Allied Health and Physiotherapy Services Access to primary and allied health services such as physiotherapy for residents, supporting mobility, rehabilitation, and overall wellbeing.

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Regional players

• BlueCare (UnitingCare Queensland): Large Queensland-based aged care provider offering residential and community care. Comparable service model though primarily regional to Queensland rather than competing directly in NSW Central Coast.

Direct peers

• Estia Health: ASX-listed residential aged care operator with 60+ homes across Australia. Directly comparable service mix, funding model, and resident demographic to Hamlyn Terrace.
• Bolton Clarke: One of Australia's largest not-for-profit aged care providers operating residential communities with similar care offerings, including dementia and respite care. Comparable operating model and resident profile.
• Southern Cross Care: Not-for-profit aged care provider with residential facilities across multiple Australian states. Comparable resident demographic, service offerings, and government funding model.
• Regis Healthcare: ASX-listed aged care provider with ~70+ residential facilities across Australia offering permanent, respite, and dementia care with comparable RAD/DAP pricing and clinical staffing models. Closest direct listed comparable.
• Japara Healthcare: ASX-listed residential aged care provider offering permanent, respite, and dementia care across Victorian, NSW, and other state facilities. Comparable service mix and pricing model to Hamlyn Terrace.
• Arcare: Family-owned aged care provider with multiple residential facilities across Victoria, NSW, and Queensland. Comparable premium-tier offering with dedicated lifestyle programs and similar RAD pricing structure.
• BaptistCare: Faith-based not-for-profit aged care provider operating residential communities across NSW and other states with comparable care services and RAD/DAP pricing structures.
• Bupa Aged Care Australia: One of Australia's largest for-profit aged care providers operating residential facilities with permanent, respite, and dementia care, and similar RAD/DAP pricing structures. Directly comparable product offering and target resident segment.

Broad incumbents

• Opal HealthCare (network-wide): The parent network operating Hamlyn Terrace. Comparable as the same operator and operating model at scale across Australia; benchmarks shared clinical, marketing, and procurement functions that drive facility-level economics.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/hakeagroveagedcare
• Instagraminstagram.com/opalhealthcare
• LinkedInlinkedin.com/company/hakea-grove-aged-care

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hakea Grove Aged Care