DOMINA

What DOMINA does

DOMINA Entrega Total S.A.S. is a privately held Colombian company headquartered in Medellín that operates an integrated three-pillar services platform for enterprise clients: (1) physical logistics — last-mile package delivery, specialized financial messaging, and document distribution nationwide; (2) digital solutions — digital shipments, certified electronic email, electronic signature management and validation, and electronic invoicing; and (3) business process outsourcing, including contact-center operations handling millions of interactions per year. The company was founded in 1990 and employs between 1,001 and 5,000 people, serving more than 3,000 active client companies across Colombia.

Underlying technology is an integrated logistics management platform coupled with a digital certification stack that includes a real-time shipment tracking system, a PQRS (customer complaints and claims) management system, and a certified email/digital signature platform. Revenue is generated across three streams — logistics services (largely subscription/recurring), digital solutions (subscription/recurring), and BPO services (professional services / outsourcing contracts). Pricing is not publicly disclosed; contracts are negotiated on a quote-based B2B model.

The go-to-market is enterprise field sales with dedicated account management targeting large Colombian corporates across financial services (Grupo Aval, Banco Caja Social, Nequi), healthcare (Medicarte), e-commerce (Dafiti, Melonn, Envíame), retail, and government/social sectors (Colsubsidio). The company is privately held under Colombia's S.A.S. corporate structure with no disclosed parent company, external investors, or funding history.

Name

DOMINA

Legal name

Domina Entrega Total S.A.S.

Website

https://domina.com.co

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

DOMINA Entrega Total S.A.S. is a Medellín-based Colombian company founded in 1990 that provides nationwide logistics, digital certification, and BPO contact-center services to more than 3,000 enterprise clients across financial services, e-commerce, healthcare, and retail.

Ownership category

akta.pro rank

Product category

Logistics and Business Process Outsourcing Services

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)

SIC

Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

High‑Value / Secure Courier (Jewelry, Cash, Sensitive Items) (TLAAADAH)

Keywords

• Logistics services
• Last-mile delivery
• Specialized messaging
• Electronic invoicing
• BPO contact center

Headquarters

HQ city

Medellín

HQ country

Colombia

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Logistics Services: Revenue from logistics and delivery services including package and last-mile delivery, specialized messaging, and document distribution across Colombia.
2. Digital Solutions: Digital services including certified electronic emails, electronic signature management and validation, and electronic invoicing solutions.
3. BPO Services: Business process outsourcing services including contact center operations, generating millions of interactions annually.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

DOMINA Entrega Total S.A.S. delivers nationwide logistics services (package and last-mile delivery, specialized/financial messaging, and secure document distribution), digital solutions (digital shipments, certified electronic email, electronic signature management and validation, and electronic invoicing), and BPO/contact center services for large Colombian enterprises. The company operates as a strategic outsourced partner combining physical delivery infrastructure with electronic certification and customer-interaction outsourcing.

Product overview

DOMINA operates as a multi-service platform combining three main divisions: Logistics services (including Paqueteo y Última Milla, Mensajería Especializada, and Distribución de Documentos), Digital Solutions (comprising Envíos Digitales, Correos Electrónicos Certificados, Gestión y Validación de Firmas Electrónicas, and Facturación Electrónica), and BPO/Contact Center services. The company positions itself as a strategic ally for large companies across Colombia, providing integrated logistics, digital transformation, and operational outsourcing services under the unified DOMINA Entrega Total S.A.S. brand.

Differentiator

Problem solved

Functional benefit

Products and services

• Paqueteo y Última Milla (Package and Last-Mile Delivery) Package and last-mile delivery service providing secure nationwide logistics solutions, ensuring products reach their destination without complications. Targeted at large enterprises requiring reliable national distribution, including e-commerce clients such as Dafiti.
• Mensajería Especializada (Specialized Messaging) Specialized messaging service, including financial messaging, providing secure and reliable courier services for companies requiring specialized handling of sensitive documents.
• Distribución de Documentos (Document Distribution) Document distribution service for the secure delivery of important papers and documentation across the country. Served clients include Grupo Aval and Banco Caja Social.
• Envíos Digitales (Digital Shipments) Digital shipment solutions enabling companies to send and track digital documents and communications efficiently.
• Correos Electrónicos Certificados (Certified Electronic Email) Certified electronic mail service providing proof of sending and receiving digital communications with legal validity.
• Gestión y Validación de Firmas Electrónicas (Electronic Signature Management and Validation) Electronic signature management and validation service enabling companies to manage and validate digital signatures for documents.
• Facturación Electrónica (Electronic Invoicing) Electronic invoicing solution for automated generation, sending, and management of legal electronic invoices.
• BPO – Contact Center Business Process Outsourcing and Contact Center services helping companies optimize operational efficiency by simplifying processes and maximizing effectiveness through professional outsourcing solutions, generating millions of customer interactions annually.

Quantifiable outcome

• Serves over 3,000 active client companies
• +3 more outcomes

Named customers8 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators2 records

Recent moves3 records

Expansion highlights3 records

Emerging players

• Urbano: Urbano is a Colombian technology-driven last-mile delivery platform serving e-commerce shippers with same-day and next-day parcel services. Comparable to DOMINA's Paqueteo y Última Milla product line and increasingly competing for the same e-commerce volumes (e.g., Dafiti, Melonn) in major Colombian cities.

Broad incumbents

• Teleperformance: Teleperformance is a global leader in outsourced customer experience management with large Colombian operations. Comparable to DOMINA's BPO division as a much larger incumbent offering broader, multi-country contact-center capabilities to enterprise clients in similar verticals.

Regional players

• Estafeta: Estafeta is a major Mexican courier, parcel, and logistics operator with national coverage and a similar B2B enterprise focus. Comparable to DOMINA as a regional peer operating a similar courier/parcel model in a neighboring Latin American market, illustrating the structural profile of mid-sized LATAM logistics operators.
• Carvajal Tecnología y Servicios: Carvajal is a major Colombian business solutions provider offering electronic invoicing, document management, and digital transaction services. Directly comparable to DOMINA's Digital Solutions division (Facturación Electrónica, certified email, electronic signatures) for the same Colombian enterprise market.

Direct peers

• Servientrega: Servientrega is one of the largest Colombian courier and logistics operators, providing national parcel delivery, last-mile services, and document distribution. Directly comparable to DOMINA's logistics core, including specialized messaging for enterprises, and competes head-to-head for the same Colombian B2B clients.
• Konecta: Konecta is one of the largest BPO and contact-center operators in Latin America, with significant operations in Colombia. Directly comparable to DOMINA's BPO - Contact Center service line in terms of customer base (large Colombian enterprises), service model (outsourced customer interactions), and scale.
• 472 (formerly 4-72): 472 is the privatized Colombian national postal operator providing parcel, document, and messaging services nationwide. Directly comparable to DOMINA's document distribution, courier, and specialized messaging services and serves an overlapping enterprise and government customer base.
• Deprisa: Deprisa is a Colombian courier and logistics company affiliated with UPS, providing domestic and international parcel services. Directly comparable to DOMINA's logistics business and competes for the same large-enterprise and e-commerce accounts in Colombia.
• Coordinadora Mercantil: Coordinadora Mercantil is a Colombian courier and logistics operator with national coverage of parcel delivery and last-mile services. Directly competes with DOMINA for Colombian enterprise and e-commerce parcel volumes and is the most operationally similar peer in the domestic market.
• TCC (Transportes Coordinadora de Cargas): TCC is a major Colombian logistics and courier company offering parcel delivery, last-mile, and freight services nationwide. Comparable to DOMINA in target market (Colombian enterprises), service mix (parcel and document delivery), and B2B GTM motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Dominacol_
• YouTubeyoutube.com/channel/UCcA1qtV3owNyR3DbwDTwXhQ/featured
• Facebookfacebook.com/DominaEntregaTotal
• LinkedInlinkedin.com/company/domina-entrega-total-sas
• Instagraminstagram.com/dominaentregatotal

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DOMINA