Smart Solutions

What Smart Solutions does

Smart Solutions is a private HR outsourcing and business process outsourcing provider founded in 2009 in Ukraine, operating as a subsidiary of the Eclectic Talents Group international outsourcing ecosystem. The company delivers a comprehensive HR services portfolio organized around vertical-specific subsidiaries: Fillin for temporary staffing, Smart Pharma for pharmaceutical market outsourcing, IT Smart Heads for IT infrastructure and R&D team setup, and Smart Payments for HR-related financial processing. Core service lines include recruitment (29 consultants across 7 expertise areas, supported by 120,000+ candidate resumes and 200,000+ resumes in mass recruitment), outstaffing (54 active clients with 2,000+ outstaffed employees), HR documentation (67 companies served), payroll processing (9,000+ monthly calculations across 63 clients), FLP/FOP contractor support focused on IT companies, occupational health and safety (5 engineers, 57 companies), and outplacement services. Technology infrastructure includes proprietary online portals — FILLIN for real-time temporary worker tracking, Staff Tool (Smart Outstaff) for outstaffing administration, and a Corporate Portal for client monitoring — with the product differentiation centered on integration and ease of use rather than AI/ML capabilities.

The business model is professional services and managed services revenue, with multi-year enterprise contracts and quote-based pricing. Go-to-market is direct enterprise field sales supplemented by inside sales through website consultation forms and event-driven demand generation at business forums and networking events in Ukraine. The customer base is dominated by international multinational corporations operating in Ukraine, IT companies, and pharmaceutical/life sciences firms, with named enterprise clients spanning pharmaceuticals (Pfizer, Novartis, Johnson & Johnson, Roche, Abbott, Merck, AstraZeneca, Bristol-Myers Squibb, Eli Lilly, Takeda, GSK, Sanofi, Daiichi Sankyo, Astellas), FMCG/consumer goods (Unilever, P&G, Henkel, L'Oréal, Estée Lauder, Coty, Kimberly-Clark), retail (Metro, Auchan), technology (Apple, Samsung, Huawei, Xiaomi, Lenovo, Dell, HP, Sony, Panasonic, Canon, Fujifilm, Olympus, Terumo), IT services (Accenture, Cognizant, Infosys, Wipro, TCS), enterprise software (SAP, Oracle, Salesforce, Microsoft, IBM), telecommunications (AT&T, Verizon, Vodafone, Deutsche Telekom), and professional services (Deloitte, PwC, EY, KPMG).

The company holds ISO 9001:2015 and OHSAS 18001:2010 certifications and was named the #1 outsourcing company in Ukraine by the Ukrainian Business Award 2025, received the European Medal in May 2025, HR Provider of the Year 2019, and ranked among Europe's Top 5000 fastest-growing businesses 2016-2018. Geographic operations span 10+ countries: Ukraine (legal entity registered in Dnipropetrovsk Oblast as TOV «INNOVATSIINI OBLIKOVI SISTEMY» / Innovative Accounting System LLC), Kazakhstan, Uzbekistan, Kyrgyzstan, Georgia, Azerbaijan, Poland, Czechia, Hungary, with recent or planned expansion into the Netherlands and Mongolia. Headcount is described as 100+ employees across 9 regional offices in 4 countries. No revenue figures, venture funding rounds, or public market listings are disclosed.

Name

Smart Solutions

Legal name

TOV «INNOVATSIINI OBLIKOVI SISTEMY» (Innovative Accounting System LLC)

Website

https://smart-hr.com.ua

Company type

Private

Founded year

2009

Operating status

Operating

Short description

Smart Solutions is a private Ukrainian HR outsourcing and BPO provider, founded 2009, offering recruitment, outstaffing, payroll, HR documentation, and vertical-specific services (pharma, IT, temporary staffing) to international enterprises across 10+ countries in Eastern Europe and Central Asia.

Ownership category

akta.pro rank

Product category

HR Outsourcing and Business Process Outsourcing

NAICS

Human Resources Consulting Services (541612)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)

Keywords

• HR outsourcing services
• Payroll processing
• Recruitment services
• Staff leasing
• Business process outsourcing

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. HR Outsourcing Services: Full range of professional HR services including recruitment, payroll processing, HR documentation, and occupational health and safety management
2. Managed Services: Complete workforce management and outstaffing services for enterprise clients
3. Transaction-based Staffing: Temporary personnel placement through Fillin subsidiary with transaction-based pricing

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Smart Solutions provides comprehensive HR outsourcing and business process outsourcing services to international enterprises operating in Ukraine, Central Asia, and Europe. Core offerings include professional recruitment, outstaffing (staff leasing), payroll processing, HR documentation, FLP/FOP compliance support, occupational health and safety management, and temporary staffing via its subsidiary Fillin. Specialized vertical offerings include pharmaceutical workforce and marketing services through Smart Pharma, and IT infrastructure outsourcing and R&D team setup through IT Smart Heads.

Product overview

Smart Solutions is a leading HR provider since 2009 offering a comprehensive suite of HR and business process outsourcing services across Ukraine, Central Asia, and Europe. The portfolio includes core staffing services (Recruitment, Outstaffing), administrative services (HR Documentation, Payroll Processing, FLP/FOP Support), specialized outsourcing (Temporary Staffing via Fillin, IT Outsourcing via IT Smart Heads, Pharmaceutical Outsourcing via Smart Pharma), and professional consulting (Occupational Safety, Outplacement, Salary Surveys). The company also provides a proprietary Staff Tool portal for managing outstaffing operations, an online CV Builder for candidates, and access to temporary staffing through the Fillin platform. The portfolio operates as a multi-product HR ecosystem under the Eclectic Talents Group umbrella.

Differentiator

Problem solved

Functional benefit

Brands

• Fillin: Innovative online portal for temporary staff services, launched as a separate company under Smart Solutions umbrella.
• Smart Pharma
• IT Smart Heads

Products and services

• Recruitment Services (Підбір персоналу) Professional recruitment services using proprietary methodologies and accumulated industry expertise, staffed by 29 recruitment consultants across 7 business verticals. Targets companies needing talent acquisition across multiple domains including IT, pharmaceuticals, retail, and manufacturing.
• Outstaffing (Аутстаффінг) Staff leasing service that moves employees off the client's payroll with simplified documentation. Currently serves 54 active clients and over 2,000 outstaffed employees on projects. Designed for companies needing workforce flexibility while maintaining operational control.
• HR Documentation (Кадрова документація) Development and implementation of effective HR record-keeping systems tailored to each client's business specifics, backed by 15 HR specialists serving 67 companies. Designed for companies needing compliant and well-organized personnel documentation under Ukrainian labor law.
• Payroll Services (Розрахунок заробітних плат) Outsourced payroll processing handling over 9,000 monthly salary calculations for 63 active clients. Designed for enterprises needing accurate and compliant payroll administration at scale.
• FLP/FOP Support (Супровід ФОП) Accounting and compliance services for individual entrepreneurs (FLP/FOP) with particular focus on IT companies, including tax compliance, document management, and legal consultations. Supports 3,000+ FLP/FOPs, primarily serving the IT contractor segment.
• Occupational Health and Safety (Охорона праці) Development and implementation of occupational health and fire safety systems aligned with Ukrainian regulatory requirements. Backed by 5 engineers serving 57 client companies.
• Outplacement Services (Аутплейсмент) Consulting and assistance in employment for laid-off staff, completed across 10+ projects with 356 individual consultations. Aimed at enterprises that need to support displaced workers through career transition.
• Salary Market Survey (Огляд ринку заробітних плат) Professional salary market research backed by a database of 50,000+ salary data points, with 10+ studies conducted per year. Aimed at enterprises that need compensation benchmarking for workforce planning.
• Representative Office Outsourcing (Аутсорсинг представництва) Organization and management services for foreign representative offices in Ukraine, with 200+ active service contracts. Aimed at foreign companies establishing representative offices in Ukraine without standing up their own legal and HR infrastructure.
• Foreign Worker Registration (Оформлення іноземців) Work permit acquisition services for foreign citizens from 7 countries, enabling clients to legally employ international staff in Ukraine.
• Mass Recruitment (Масовий підбір персоналу) Large-scale staffing solutions backed by a database of over 120,000 specialists and 22 dedicated recruitment consultants, having placed 1,500+ candidates. Designed for retailers, manufacturers, and logistics firms needing high-volume hiring.
• Talent Search (Пошук талантів) Professional executive search for promising employees, having processed 4,407 candidates and found 220 talents. Aimed at enterprises needing senior-level and specialized hiring.
• R&D Department Setup (Відкрийте R&D-підрозділ) Turnkey solution for launching and supporting IT teams in Ukraine, with 12 years of experience and 3,000+ FLP/FOPs supported. Aimed at international technology companies that want to establish R&D operations in Ukraine.
• Fillin Temporary Staffing Platform Innovative online portal and temporary staffing subsidiary enabling companies to access and manage temporary workers efficiently. Allows clients to submit requests online and track workers joining projects in real time, including qualifications and arrival time. Targets retail, manufacturing, and logistics firms needing flexible staffing.
• Smart Pharma Pharmaceutical Outsourcing Pharmaceutical outsourcing subsidiary providing marketing activities management, pharmaceutical market promotion, and external sales force outsourcing for the pharmaceutical industry. Specialized for pharma companies needing industry-specific workforce and commercial execution support.
• IT Smart Heads IT Infrastructure Outsourcing IT infrastructure support, maintenance, and modernization services offered as a wholly-owned subsidiary of Smart Solutions. Serves companies needing managed IT operations and infrastructure upkeep.
• Smart Payments Payment processing and financial services for HR operations, offered as a sub-brand within the Smart Solutions ecosystem. Supports payroll disbursements and HR-related financial transactions.

Quantifiable outcome

• First place ranking as best outsourcing company in Ukraine 2025
• +1 more outcomes

Named customers64 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered minor and core.

• Generation+minorStrategic or Co-development PartnerCharitable foundation partnership focused on career guidance, career development programs, and employer engagement initiatives. Supports community outreach and workforce development in Ukraine.
• Eclectic Talents GroupcoreOthersParent company of Smart Solutions. International outsourcing ecosystem providing strategic direction, resources, and global best practices across the network of subsidiaries.
• FillincoreOthersSubsidiary company specializing in temporary personnel staffing and workforce deployment. Core operational subsidiary for temporary staffing services.
• Smart PharmacoreOthersSubsidiary focused on pharmaceutical industry HR outsourcing. Specialized services for pharmaceutical companies requiring compliance-specific workforce management.
• IT Smart HeadscoreOthersSubsidiary specializing in IT outsourcing and technology workforce solutions. Provides IT staff augmentation and outstaffing services.
• SIA (Staffing Industry Analysts)minorOthersMembership in international staffing industry network providing market intelligence, benchmarks, and industry insights.

Scale indicators2 records

Recent moves13 records

Expansion highlights5 records

Direct peers

• Robert Half: Specialized staffing and consulting firm for finance, accounting, technology, and administrative roles. Comparable to Smart Solutions' professional and IT recruitment, outstaffing, and managed services.
• Adecco Group: Global staffing and workforce solutions leader operating across recruitment, outstaffing, and HR outsourcing. Directly comparable to Smart Solutions' enterprise HR outsourcing model, though operating at significantly larger scale and global footprint.
• PageGroup: Global recruitment firm operating under Michael Page and Page Personnel brands, providing permanent, temporary, and interim placements. Directly comparable in recruitment methodology and multinational client focus.
• Hays: Specialist recruitment and workforce solutions firm focused on professional and skilled trades. Comparable to Smart Solutions' recruitment and outstaffing services for technical and professional roles.
• Korn Ferry: Global organizational consulting firm with executive search, recruitment process outsourcing, and HR consulting. Overlaps with Smart Solutions' outplacement, salary benchmarking, and senior talent search services.
• Randstad: One of the world's largest HR services and staffing firms, offering recruitment, outstaffing, payroll, and HR consulting. Comparable to Smart Solutions across core service lines and enterprise client targeting.
• ManpowerGroup: Global workforce solutions provider with staffing, recruitment process outsourcing (RPO), and talent resourcing services. Overlaps with Smart Solutions' outstaffing, recruitment, and managed services offerings.

Regional players

• Gi Group: Italy-headquartered global staffing and HR services group with strong European presence in CEE markets. Comparable to Smart Solutions in recruitment, outstaffing, and HR outsourcing across overlapping Central/Eastern European geographies.
• WorkService Group: Polish-headquartered HR services and staffing group with operations across CEE. Closely comparable in geography (Poland overlap), staffing model, and target clients operating in Central Europe.
• ANCOR Group: Russian/CIS-focused recruitment and HR services firm. Comparable to Smart Solutions in serving international clients with local workforce, especially in CIS countries like Kazakhstan, Uzbekistan, and Kyrgyzstan where both operate.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/forHR
• Facebookfacebook.com/SmartSolutionsHR
• LinkedInlinkedin.com/company/smart-solutions-hr
• Instagraminstagram.com/smart.solutionshr

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart Solutions