What LibanPost does

LibanPost is Lebanon's designated national postal operator and a privately held company established in October 1998 under a post-civil-war reconstruction mandate. Headquartered in Beirut near Rafic Hariri International Airport, the company operates a 94-office nationwide network serving roughly 250,000 customers per month through three go-to-market channels: physical post offices, an online services platform, and a door-to-door home service (contact: 1577). Its 450-strong delivery workforce covers over 3.5 million km annually, processes more than 2,000 tons of mail, and reaches nearly 2 million addresses each year.

The core product portfolio includes registered mail, parcels, P.O. boxes, postal money transfers, EMS (international express), and the PostXpress domestic express network. A second layer of value-added modules comprises the 'Daily Life Facilitator' digital platform (integrating 150+ governmental formalities and 100+ third-party payment/collection providers), biometric-secured delivery services, eShop retail (stamps, books, electronics), social aid disbursement services on behalf of NGOs (SPARK, Danish Council for Refugees, AVSI, COOPI), and digital utilities (rate calculator, branch locator, tracking). Underlying technology is a multi-channel digital platform with biometric verification, SMS/email notification workflows, and digital document management; integration/interoperability with government entities is the primary differentiator rather than proprietary software IP. The company is ISO 9001 certified (since 2011, recertified 2015) and has won multiple international postal and CSR awards.

Revenue is generated transactionally through fees across postal services, express mail, government formality intermediation, payment collection, postal money transfers, and eShop merchandise. The customer base spans retail individual citizens (primary segment at 250,000 monthly customers), corporate/business clients, multiple Lebanese government ministries and agencies as a formal intermediary, and international humanitarian organizations. Pricing varies by service type and destination, with a publicly accessible rate calculator for international mail but no disclosed subscription or SaaS pricing model. Headcount sits in the 501-1000 range, and the firm is led by Chairman & Managing Director Khalil Daoud (since 2002) with key directors in HR, marketing (former), retail, and accounting functions; no parent company, equity investors, or external shareholders are disclosed.

Name

LibanPost

Legal name

LibanPost

Website

https://libanpost.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

501–1,000 employees

Short description

LibanPost is Lebanon's privately owned national postal operator, running a 94-office network with 450 postmen that delivers mail and parcels, processes 150+ government formalities and 100+ third-party payments, and disburses social aid for NGOs across Lebanon.

Ownership category

akta.pro rank

Product category

Postal and Logistics Services

NAICS

Postal Service (49111), Couriers and Express Delivery Services (492110)

SIC

Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Universal Service Letter Mail (Domestic) (TLAAAAAA)

akta.pro secondary industries

Post Office Network & Retail Counter Services (TLAAAAAF), Mail Sorting, Processing & Transport Operations (TLAAAAAH), Postal Financial Services (Money Orders, Bill Payment, Remittances) (TLAAAAAO), Government & Public Service Mail (Official Communications, Elections) (TLAAAAAN)

Keywords

• Postal services
• Mail and parcel delivery
• Express mail services
• Government formalities facilitation
• Payment collection services

Headquarters

HQ city

Beirut

HQ country

Lebanon

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Postal Services: Core postal services including letters, parcels, registered mail, P.O. Box services, and postal transfers
2. Express Mail Services (EMS & PostXpress): International and domestic express mail services with guaranteed delivery times
3. Government Service Intermediary: Facilitation of over 150 governmental formalities as a formal intermediary between citizens and government entities, generating fees for processing transactions
4. Payment & Collection Services: Collection of payments on behalf of third parties including mobile/internet recharge, parking meters, traffic fines, and disbursement of social aid payments
5. Philatelic Products (E-Shop): Sale of collectible stamps, books, electronics and other products through the e-shop platform
6. Car Service Pack: Bundled automotive-related services including vehicle registration, traffic fine payments, and related governmental transactions

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

LibanPost is Lebanon's national postal operator, providing domestic and international mail and parcel delivery services (including EMS and PostXpress expedited options), P.O. box rentals, and postal money transfers. Beyond traditional postal services, the company acts as a formal intermediary between citizens and government entities, processing over 150 governmental formalities (tax declarations, civil status records, real estate affairs, defense ministry transactions, pension services), and handles payment and collection services on behalf of 100+ third-party providers including mobile/internet recharges, parking meter fees, and traffic fines. It also distributes social aid disbursements on behalf of NGOs.

Product overview

LibanPost operates as Lebanon's national postal operator, established in 1998, offering a comprehensive suite of postal and logistics services. The core offering includes registered mail, parcels, P.O. boxes, postal transfers, EMS express delivery, and PostXpress services. The company has evolved into a diversified 'one-stop-shop' service provider, offering government formality services (handling over 150 procedures), payment and collection services, social aid disbursement, and an e-commerce platform (eShop). Supporting digital infrastructure includes online services portal, track-and-trace, rate calculator, and branch locator tools. Philatelic products including commemorative stamp collections round out the consumer offering. The portfolio architecture combines core postal services with value-added digital and financial service modules.

Differentiator

Problem solved

Functional benefit

Products and services

• Postal Registered Mail Secure mail service with tracking and delivery confirmation for letters and important documents, sold to individuals and businesses for domestic and international delivery.
• Parcels Services Domestic and international parcel delivery service for packages and shipments, offered to individuals, e-commerce senders, and businesses across Lebanon and to over 200 international destinations.
• P.O. Box Service Rental of post office boxes at LibanPost branches for individuals and businesses to receive secure mail collection with privacy.
• Postal Transfers Service Money transfer service operated through the postal branch network, allowing customers to send and receive funds domestically and to connected international destinations.
• EMS (Express Mail Service) International expedited mail and parcel delivery service with guaranteed tracking, part of the Universal Postal Union's EMS cooperative network. Recognized with the UPU Bronze Level Award for 2019 EMS performance.
• PostXpress Mail Service Express domestic postal service network offering fast delivery of mail and parcels within Lebanon as an alternative to standard post.
• Government Formalities Services Intermediation of over 150 governmental procedures on behalf of citizens, including defense ministry transactions, tax declaration submission and amendments, official gazette subscriptions, public-servant cooperative transactions, civil status records and equivalences, real estate affairs, pension service management, data and documents (police record, registration data), general security services, and labor affairs. Delivered through branches, online portal, and home service.
• Payment and Collection Services Bill payment and collection services operated on behalf of 100+ third-party providers, including mobile/internet recharges, parking meter fees, traffic-fine payments, and Microsoft digital service recharges.
• Social Aid Disbursement Last-mile distribution of social-assistance payments to vulnerable populations, contracted by NGOs and humanitarian organizations (SPARK, Danish Council for Refugees, AVSI, COOPI) and delivered through the LibanPost branch network and home service.
• Home Service / Door-to-Door Delivery Door-to-door service for individuals and businesses requesting postal or governmental services at their address, accessed via dedicated phone line 1577 and a doorstep pickup/delivery schedule.
• LibanPost eShop Online retail storefront where LibanPost sells collectible stamps, books, electronics, and related philatelic and consumer products directly to customers.
• Philatelic World / Stamp Collections Collectible and commemorative stamps featuring Lebanese culture, heritage, and notable figures, sold to collectors and consumers through branches and the eShop.

Quantifiable outcome

• Processes over 2,000 tons of mail per year
• +3 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• French La PostecoreStrategic or Co-development PartnerCollaboration agreement with French La Poste for standardizing regional operations and improving service quality through best practice sharing.
• Poste ItalianecoreStrategic or Co-development PartnerCollaboration agreement with Poste Italiane for operational improvement and international postal standards implementation.
• Postal Union for the Mediterranean (PUMed)coreStrategic or Co-development PartnerLibanPost Chairman Khalil Daoud serves as Chairman of the Board of PUMed, a restricted union under the Universal Postal Union. PUMed has 14 member countries.
• Institut de Prospective Économique du Monde Méditerranéen (IPEMED)minorStrategic or Co-development PartnerKhalil Daoud is a Board Member of IPEMED since 2016 and Chairman of its Supervisory Board since December 2017.
• Empowering Young Women AssociationminorStrategic or Co-development PartnerCSR partnership introducing canteen services to support young Lebanese women while providing healthy menus to postal staff at reasonable prices.
• Universal Postal Union (UPU)coreOthersLibanPost is a member of UPU, the international postal standards organization. Received Bronze Level Award from UPU for Express Mail Service.

Scale indicators8 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• FedEx: Global express integrator serving Lebanon through partner networks. Comparable as a competitor in the cross-border express segment and an indirect benchmark for last-mile and tracking technology in mature postal markets.
• DHL Express: Global express integrator with operations across Lebanon and the MENA region. Competes with LibanPost's EMS/PostXpress in cross-border parcels, and represents the dominant incumbent in time-sensitive international delivery.
• Egypt Post: Egypt's national postal operator, significantly larger in scale, and a comparable model that combines traditional postal services with government services intermediation, payments, and a national branch network. Comparable in business model and role as state-affiliated postal-counter service.
• Saudi Post (SPL): Saudi Arabia's national postal operator with government-services counter functions and a national branch network. Broader and more diversified than LibanPost but operates the same national-postal-plus-government-intermediary model in a larger MENA market.

Regional players

• Qatar Post (Q-Post): Qatar's national postal operator providing traditional mail, express, and government counter services. Regional player with similar product mix and public-service mandate, though operating in a much smaller national market.
• Bahrain Post: Bahrain's national postal operator providing mail, express, philatelic, and government-related counter services. A smaller regional peer with a similar mandate, useful as a benchmark for service diversification in a GCC context.
• Emirates Post (Empost): UAE's national postal operator offering domestic and international mail, express, and government services. Operates in a different geography but follows a comparable national-postal mandate with modernized digital and counter services.
• Poste Tunisienne: Tunisia's national postal operator offering letter, parcel, financial, and government counter services. Operates in a different North African market but follows an analogous national-postal-plus-public-service model with comparable product breadth.

Direct peers

• Aramex: MENA-headquartered courier and express delivery company with direct operations in Lebanon. Competes head-to-head with LibanPost in the domestic and international parcel/express segment, and overlaps on government and enterprise logistics contracts.
• Jordan Post: Jordan's national postal operator of comparable size and mandate. Operates a similar combination of letter mail, parcels, government-counter services, and financial/payment intermediation, making it a directly comparable national-postal peer in a neighboring Levantine market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/LibanPost
• Xx.com/LibanPost

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LibanPost