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GoToAssist

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uuid000v185

Namestring
GoToAssist
Legal namestring
GoTo Technologies USA, LLC
Websiteurl
gotoassist.com
Company typeenum
Public
Founded yearint
2023
Descriptiontext

GoToAssist, originally a remote support desktop application founded in 1997, has been rebranded and repositioned as LogMeIn Resolve, a unified endpoint management (UEM) platform operating under GoTo (NASDAQ: GTY), the entity formed through the 2023 merger of LogMeIn and Citrix's GoTo business. The platform consolidates remote monitoring and management, unattended remote access, helpdesk ticketing, patch management, managed antivirus, IT asset management, and AI-assisted automation into a single security-first console built on a Zero Trust architecture. Its proprietary AI layer, GoPilot, generates ticket summaries, scripts in PowerShell, Shell, JavaScript, and Python, and surfaces predictive insights for IT teams.

LogMeIn Resolve serves two primary segments: internal IT departments managing corporate endpoints and managed service providers (MSPs) delivering remote support to multiple clients. Distribution combines a product-led growth self-serve motion (web console, free trial) with direct enterprise sales and a partner network of resellers and VARs. The platform integrates with ServiceNow, Acronis (via the Resolve Data Protection Suite), and Microsoft Intune to interoperate with established IT service management and endpoint ecosystems.

The business operates on annual subscription pricing with separate plans for IT departments and MSPs, though specific tiers and prices are not publicly disclosed. GoToAssist's legal entity is GoTo Technologies USA, LLC (Delaware), and the broader portfolio under GoTo includes LogMeIn Rescue, LogMeIn Pro, LogMeIn Central, GoToMyPC, GoTo Connect, GoTo Webinar, GoTo Meeting, Grasshopper, and the acquired Miradore MDM product.

Short descriptiontext

GoToAssist, now rebranded as LogMeIn Resolve, is a unified endpoint management platform under GoTo (NASDAQ: GTY) that provides remote monitoring, support, ticketing, patch management, and AI-assisted automation for IT departments and managed service providers.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
1–10
akta.pro rankint
HeadquartersSanta Barbara, United States
HQ citystring
Santa Barbara
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Keyword5 values
unified endpoint management, remote IT support, remote monitoring management, IT helpdesk software, IT asset management
Industry3 codes
PRIMARYBPAEAIAB
End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services
SECONDARYBPAEAIAG
Endpoint Security for End Users (EDR/XDR, Patch/Vuln, Zero Trust Endpoint)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services
SECONDARYBPAEAOAI
Endpoint & Mobile Asset Management (UEM/MDM Asset Controls)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Asset Management & Software Licensing Services
NAICS code1 code
  • Computer Systems Design and Related Services5415
SIC code1 code
  • Services-Prepackaged Software7372
Product category
Unified Endpoint Management (UEM) Software
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1Subscription Software (UEM Platform)
TypeSubscription Recurring
Description

LogMeIn Resolve (formerly GoToAssist) operates on a subscription-based model, offering tiered pricing plans for IT departments and MSPs. The platform is marketed as having 'same low price' as GoToAssist, indicating competitive pricing for the unified endpoint management solution. Pricing is available for IT Departments and MSPs separately, suggesting differentiated go-to-market motions for each segment.

logmein.com
Marketing channels5 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels4 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Pricing details2 tiers
1IT Departments Plan
ModelSubscriptionBilling cadenceAnnual
Notes

Pricing available upon request; dedicated plan for IT departments with full UEM capabilities

logmein.com
2MSP Plan
ModelSubscriptionBilling cadenceAnnual
Notes

Pricing available upon request; dedicated plan for managed service providers with multi-client management capabilities

logmein.com
GTM typeB2B
B2B
Offering typeSoftware
Software
Brand1 of 5 records shown
1LogMeIn Resolve
Description

Unified Endpoint Management (UEM) software providing remote monitoring and management, patch management, helpdesk, IT automation, and AI-powered insights for IT departments and MSPs.

logmein.com
+4 more records
Core offering1 text field

GoToAssist, now branded as LogMeIn Resolve, is a cloud-based Unified Endpoint Management (UEM) platform that enables IT departments and managed service providers to remotely monitor, manage, secure, and support endpoints across Windows, Mac, Android, and iOS devices. The platform unifies remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, and AI-powered automation (GoPilot) into a single security-first console. It is sold as subscription software with tiered annual plans for IT Departments and MSPs.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 2 values shown
  • Reduced helpdesk call times by 20%
+1 more record
Product overview1 text field

GoToAssist has rebranded to LogMeIn Resolve, which serves as the core Unified Endpoint Management (UEM) platform in a portfolio of remote IT support and communication products. The product family includes LogMeIn Rescue (remote support), LogMeIn Pro (remote PC access), LogMeIn Central (RMM), GoToMyPC (personal remote access), GoTo Connect (UCaaS), GoTo Webinar, GoTo Meeting, Grasshopper (virtual phone), and Miradore (MDM, acquired). LogMeIn Resolve unifies remote monitoring and management, remote access and support, helpdesk ticketing, IT automation, and asset management into a single platform.

Product and service10 records
1LogMeIn Resolve (formerly GoToAssist)
CategoryUnified Endpoint Management (UEM) Software
Description

Unified Endpoint Management (UEM) platform providing remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, Zero Trust security, and AI-powered automation (GoPilot) for internal IT departments and Managed Service Providers (MSPs).

2LogMeIn Rescue
CategoryRemote Support Software
Description

Attended remote support solution for enterprise IT teams to provide on-demand remote assistance to end users.

3LogMeIn Pro
CategoryRemote Access Software
Description

Remote PC access software allowing users to access and control their work computers from anywhere.

4LogMeIn Central
CategoryRemote Monitoring and Management Software
Description

Remote monitoring and management (RMM) solution for proactive IT management of endpoints.

5GoToMyPC
CategoryRemote Access Software
Description

Personal and business remote PC access service for individuals to access their computers remotely.

6GoTo Connect
CategoryUnified Communications (UCaaS)
Description

Unified communications as a service (UCaaS) platform combining a cloud phone system, video meetings, and messaging.

7GoTo Webinar
CategoryWebinar and Event Software
Description

Webinar hosting platform for online presentations, training, and events.

8GoTo Meeting
CategoryVideo Conferencing Software
Description

Video conferencing and meeting platform for teams.

9Grasshopper
CategoryVirtual Phone System
Description

Virtual phone service for small businesses to manage business calls.

10Miradore
CategoryMobile Device Management (MDM) Software
Description

Mobile device management (MDM) solution acquired by LogMeIn to provide endpoint management capabilities.

Scale indicator2 records

Each record includes

Type, Value, Description, Source

Partnership3 partners
1Acronis
Strategic tierCoreTypeTechnology or Integration
Description

Acronis partnership delivers integrated data protection within LogMeIn Resolve through the Resolve Data Protection Suite. The integration eliminates siloed security by combining backup and endpoint protection, providing customers with unified security and data backup capabilities.

2ServiceNow
Strategic tierCoreTypeTechnology or Integration
Description

ServiceNow integration allows LogMeIn Resolve to work with existing ITSM workflows, enabling organizations to incorporate remote support and endpoint management into their established IT service management processes.

3Microsoft Intune
Strategic tierCoreTypeTechnology or Integration
Description

Microsoft Intune integration enables organizations to incorporate LogMeIn Resolve's remote access and support capabilities alongside existing Microsoft endpoint management solutions, providing interoperability with Microsoft's ecosystem.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers5 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment2 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile3 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

Integration3 records

Each record includes

Title, Type, Description, Source

AI capability4 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature5 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Subsidiaries1 record

Each record includes

Name, Acquired on, Relationship type, Type, Business focus

No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

GoToAssist

Unified Endpoint Management (UEM) Softwaregotoassist.com

GoToAssist, now rebranded as LogMeIn Resolve, is a unified endpoint management platform under GoTo (NASDAQ: GTY) that provides remote monitoring, support, ticketing, patch management, and AI-assisted automation for IT departments and managed service providers.

What GoToAssist does

GoToAssist, originally a remote support desktop application founded in 1997, has been rebranded and repositioned as LogMeIn Resolve, a unified endpoint management (UEM) platform operating under GoTo (NASDAQ: GTY), the entity formed through the 2023 merger of LogMeIn and Citrix's GoTo business. The platform consolidates remote monitoring and management, unattended remote access, helpdesk ticketing, patch management, managed antivirus, IT asset management, and AI-assisted automation into a single security-first console built on a Zero Trust architecture. Its proprietary AI layer, GoPilot, generates ticket summaries, scripts in PowerShell, Shell, JavaScript, and Python, and surfaces predictive insights for IT teams.

LogMeIn Resolve serves two primary segments: internal IT departments managing corporate endpoints and managed service providers (MSPs) delivering remote support to multiple clients. Distribution combines a product-led growth self-serve motion (web console, free trial) with direct enterprise sales and a partner network of resellers and VARs. The platform integrates with ServiceNow, Acronis (via the Resolve Data Protection Suite), and Microsoft Intune to interoperate with established IT service management and endpoint ecosystems.

The business operates on annual subscription pricing with separate plans for IT departments and MSPs, though specific tiers and prices are not publicly disclosed. GoToAssist's legal entity is GoTo Technologies USA, LLC (Delaware), and the broader portfolio under GoTo includes LogMeIn Rescue, LogMeIn Pro, LogMeIn Central, GoToMyPC, GoTo Connect, GoTo Webinar, GoTo Meeting, Grasshopper, and the acquired Miradore MDM product.

GoToAssist firmographics

Firmographics
Name
GoToAssist
Legal name
GoTo Technologies USA, LLC
Website
https://gotoassist.com
Company type
Public
Founded year
2023
Operating status
Operating
Headcount range
1–10 employees
Short description
GoToAssist, now rebranded as LogMeIn Resolve, is a unified endpoint management platform under GoTo (NASDAQ: GTY) that provides remote monitoring, support, ticketing, patch management, and AI-assisted automation for IT departments and managed service providers.
Ownership category
akta.pro rank

GoToAssist industry classification

Industry
Product category
Unified Endpoint Management (UEM) Software
NAICS
Computer Systems Design and Related Services (5415)
SIC
Services-Prepackaged Software (7372)
akta.pro industry
PRIMARYBPAEAIAB
End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services
SECONDARYBPAEAIAG
Endpoint Security for End Users (EDR/XDR, Patch/Vuln, Zero Trust Endpoint)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services
SECONDARYBPAEAOAI
Endpoint & Mobile Asset Management (UEM/MDM Asset Controls)
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Asset Management & Software Licensing Services

Keywords

  • Unified endpoint management
  • Remote IT support
  • Remote monitoring management
  • IT helpdesk software
  • IT asset management

Where GoToAssist is headquartered

Location

Headquarters

HQ city
Santa Barbara
HQ country
United States
HQ region
North America

Markets served

GoToAssist business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

  1. Subscription Software (UEM Platform): LogMeIn Resolve (formerly GoToAssist) operates on a subscription-based model, offering tiered pricing plans for IT departments and MSPs. The platform is marketed as having 'same low price' as GoToAssist, indicating competitive pricing for the unified endpoint management solution. Pricing is available for IT Departments and MSPs separately, suggesting differentiated go-to-market motions for each segment.

Pricing tiers

ModelBillingPrice
SubscriptionAnnualIT Departments Plan
SubscriptionAnnualMSP Plan

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

GoToAssist product offering

Product offering

Core offering

GoToAssist, now branded as LogMeIn Resolve, is a cloud-based Unified Endpoint Management (UEM) platform that enables IT departments and managed service providers to remotely monitor, manage, secure, and support endpoints across Windows, Mac, Android, and iOS devices. The platform unifies remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, and AI-powered automation (GoPilot) into a single security-first console. It is sold as subscription software with tiered annual plans for IT Departments and MSPs.

Product overview

GoToAssist has rebranded to LogMeIn Resolve, which serves as the core Unified Endpoint Management (UEM) platform in a portfolio of remote IT support and communication products. The product family includes LogMeIn Rescue (remote support), LogMeIn Pro (remote PC access), LogMeIn Central (RMM), GoToMyPC (personal remote access), GoTo Connect (UCaaS), GoTo Webinar, GoTo Meeting, Grasshopper (virtual phone), and Miradore (MDM, acquired). LogMeIn Resolve unifies remote monitoring and management, remote access and support, helpdesk ticketing, IT automation, and asset management into a single platform.

Differentiator

Problem solved

Functional benefit

Brands

  • LogMeIn Resolve: Unified Endpoint Management (UEM) software providing remote monitoring and management, patch management, helpdesk, IT automation, and AI-powered insights for IT departments and MSPs.
  • LogMeIn Rescue
  • LogMeIn Pro
  • LogMeIn Central
  • GoToMyPC

Products and services

  • LogMeIn Resolve (formerly GoToAssist) Unified Endpoint Management (UEM) platform providing remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, Zero Trust security, and AI-powered automation (GoPilot) for internal IT departments and Managed Service Providers (MSPs).
  • LogMeIn Rescue Attended remote support solution for enterprise IT teams to provide on-demand remote assistance to end users.
  • LogMeIn Pro Remote PC access software allowing users to access and control their work computers from anywhere.
  • LogMeIn Central Remote monitoring and management (RMM) solution for proactive IT management of endpoints.
  • GoToMyPC Personal and business remote PC access service for individuals to access their computers remotely.
  • GoTo Connect Unified communications as a service (UCaaS) platform combining a cloud phone system, video meetings, and messaging.
  • GoTo Webinar Webinar hosting platform for online presentations, training, and events.
  • GoTo Meeting Video conferencing and meeting platform for teams.
  • Grasshopper Virtual phone service for small businesses to manage business calls.
  • Miradore Mobile device management (MDM) solution acquired by LogMeIn to provide endpoint management capabilities.

Quantifiable outcome

  • Reduced helpdesk call times by 20%
  • +1 more outcomes

Companies that use GoToAssist

Customer profile

Named customers5 records

Segments2 records

Ideal customer profiles3 records

GoToAssist technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability4 records

Feature5 records

GoToAssist partnerships and signals

Strategic signal

Partnerships

Three partnerships are on record, tiered core.

  • AcroniscoreTechnology or IntegrationAcronis partnership delivers integrated data protection within LogMeIn Resolve through the Resolve Data Protection Suite. The integration eliminates siloed security by combining backup and endpoint protection, providing customers with unified security and data backup capabilities.
  • ServiceNowcoreTechnology or IntegrationServiceNow integration allows LogMeIn Resolve to work with existing ITSM workflows, enabling organizations to incorporate remote support and endpoint management into their established IT service management processes.
  • Microsoft IntunecoreTechnology or IntegrationMicrosoft Intune integration enables organizations to incorporate LogMeIn Resolve's remote access and support capabilities alongside existing Microsoft endpoint management solutions, providing interoperability with Microsoft's ecosystem.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

GoToAssist competitors and assessment

Company assessment

Market position

Strengths4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

GoToAssist social profiles

Digital presence

GoToAssist financial estimates

Financial estimate

Revenue estimate

Valuation estimate

GoToAssist leadership team

Management profile

Number of profiles

GoToAssist subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

GoToAssist funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

GoToAssist M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GoToAssist

What does GoToAssist do?

GoToAssist, now branded as LogMeIn Resolve, is a cloud-based Unified Endpoint Management (UEM) platform that enables IT departments and managed service providers to remotely monitor, manage, secure, and support endpoints across Windows, Mac, Android, and iOS devices. The platform unifies remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, and AI-powered automation (GoPilot) into a single security-first console. It is sold as subscription software with tiered annual plans for IT Departments and MSPs.

Is GoToAssist a public or private company?

GoToAssist is a public company. It is classified as public and is currently operating.

When was GoToAssist founded?

GoToAssist was founded in 2023. It employs 1 to 10 people.

Where is GoToAssist based?

GoToAssist is headquartered in Santa Barbara, United States, in the North America region.

How does GoToAssist make money?

One revenue line is on record: subscription Software (UEM Platform).

Does GoToAssist have an API?

No public API is recorded for GoToAssist.

What industry is GoToAssist in?

GoToAssist's product category is Unified Endpoint Management (UEM) Software. Its primary akta.pro industry code is BPAEAIAB, End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet), with a secondary code of BPAEAIAG, Endpoint Security for End Users (EDR/XDR, Patch/Vuln, Zero Trust Endpoint). Its NAICS code is 5415 and its SIC code is 7372.

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