GoToAssist
GoToAssist, now rebranded as LogMeIn Resolve, is a unified endpoint management platform under GoTo (NASDAQ: GTY) that provides remote monitoring, support, ticketing, patch management, and AI-assisted automation for IT departments and managed service providers.
- Company typePublic
- Founded2023
- HeadquartersSanta Barbara, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What GoToAssist does
GoToAssist, originally a remote support desktop application founded in 1997, has been rebranded and repositioned as LogMeIn Resolve, a unified endpoint management (UEM) platform operating under GoTo (NASDAQ: GTY), the entity formed through the 2023 merger of LogMeIn and Citrix's GoTo business. The platform consolidates remote monitoring and management, unattended remote access, helpdesk ticketing, patch management, managed antivirus, IT asset management, and AI-assisted automation into a single security-first console built on a Zero Trust architecture. Its proprietary AI layer, GoPilot, generates ticket summaries, scripts in PowerShell, Shell, JavaScript, and Python, and surfaces predictive insights for IT teams.
LogMeIn Resolve serves two primary segments: internal IT departments managing corporate endpoints and managed service providers (MSPs) delivering remote support to multiple clients. Distribution combines a product-led growth self-serve motion (web console, free trial) with direct enterprise sales and a partner network of resellers and VARs. The platform integrates with ServiceNow, Acronis (via the Resolve Data Protection Suite), and Microsoft Intune to interoperate with established IT service management and endpoint ecosystems.
The business operates on annual subscription pricing with separate plans for IT departments and MSPs, though specific tiers and prices are not publicly disclosed. GoToAssist's legal entity is GoTo Technologies USA, LLC (Delaware), and the broader portfolio under GoTo includes LogMeIn Rescue, LogMeIn Pro, LogMeIn Central, GoToMyPC, GoTo Connect, GoTo Webinar, GoTo Meeting, Grasshopper, and the acquired Miradore MDM product.
GoToAssist firmographics
Firmographics- Name
- GoToAssist
- Legal name
- GoTo Technologies USA, LLC
- Website
- https://gotoassist.com
- Company type
- Public
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- GoToAssist, now rebranded as LogMeIn Resolve, is a unified endpoint management platform under GoTo (NASDAQ: GTY) that provides remote monitoring, support, ticketing, patch management, and AI-assisted automation for IT departments and managed service providers.
- Ownership category
- akta.pro rank
GoToAssist industry classification
Industry- Product category
- Unified Endpoint Management (UEM) Software
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)
- akta.pro secondary industries
- Endpoint Security for End Users (EDR/XDR, Patch/Vuln, Zero Trust Endpoint) (BPAEAIAG), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)
Keywords
Where GoToAssist is headquartered
LocationHeadquarters
- HQ city
- Santa Barbara
- HQ country
- United States
- HQ region
- North America
Markets served
GoToAssist business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Software (UEM Platform): LogMeIn Resolve (formerly GoToAssist) operates on a subscription-based model, offering tiered pricing plans for IT departments and MSPs. The platform is marketed as having 'same low price' as GoToAssist, indicating competitive pricing for the unified endpoint management solution. Pricing is available for IT Departments and MSPs separately, suggesting differentiated go-to-market motions for each segment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | IT Departments Plan |
| Subscription | Annual | MSP Plan |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
GoToAssist product offering
Product offeringCore offering
GoToAssist, now branded as LogMeIn Resolve, is a cloud-based Unified Endpoint Management (UEM) platform that enables IT departments and managed service providers to remotely monitor, manage, secure, and support endpoints across Windows, Mac, Android, and iOS devices. The platform unifies remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, and AI-powered automation (GoPilot) into a single security-first console. It is sold as subscription software with tiered annual plans for IT Departments and MSPs.
Product overview
GoToAssist has rebranded to LogMeIn Resolve, which serves as the core Unified Endpoint Management (UEM) platform in a portfolio of remote IT support and communication products. The product family includes LogMeIn Rescue (remote support), LogMeIn Pro (remote PC access), LogMeIn Central (RMM), GoToMyPC (personal remote access), GoTo Connect (UCaaS), GoTo Webinar, GoTo Meeting, Grasshopper (virtual phone), and Miradore (MDM, acquired). LogMeIn Resolve unifies remote monitoring and management, remote access and support, helpdesk ticketing, IT automation, and asset management into a single platform.
Differentiator
Problem solved
Functional benefit
Brands
- LogMeIn Resolve: Unified Endpoint Management (UEM) software providing remote monitoring and management, patch management, helpdesk, IT automation, and AI-powered insights for IT departments and MSPs.
- LogMeIn Rescue
- LogMeIn Pro
- LogMeIn Central
- GoToMyPC
Products and services
- LogMeIn Resolve (formerly GoToAssist) Unified Endpoint Management (UEM) platform providing remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, Zero Trust security, and AI-powered automation (GoPilot) for internal IT departments and Managed Service Providers (MSPs).
- LogMeIn Rescue Attended remote support solution for enterprise IT teams to provide on-demand remote assistance to end users.
- LogMeIn Pro Remote PC access software allowing users to access and control their work computers from anywhere.
- LogMeIn Central Remote monitoring and management (RMM) solution for proactive IT management of endpoints.
- GoToMyPC Personal and business remote PC access service for individuals to access their computers remotely.
- GoTo Connect Unified communications as a service (UCaaS) platform combining a cloud phone system, video meetings, and messaging.
- GoTo Webinar Webinar hosting platform for online presentations, training, and events.
- GoTo Meeting Video conferencing and meeting platform for teams.
- Grasshopper Virtual phone service for small businesses to manage business calls.
- Miradore Mobile device management (MDM) solution acquired by LogMeIn to provide endpoint management capabilities.
Quantifiable outcome
- Reduced helpdesk call times by 20%
- +1 more outcomes
Companies that use GoToAssist
Customer profileNamed customers5 records
Segments2 records
Ideal customer profiles3 records
GoToAssist technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability4 records
Feature5 records
GoToAssist partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- AcroniscoreAcronis partnership delivers integrated data protection within LogMeIn Resolve through the Resolve Data Protection Suite. The integration eliminates siloed security by combining backup and endpoint protection, providing customers with unified security and data backup capabilities.
- ServiceNowcoreServiceNow integration allows LogMeIn Resolve to work with existing ITSM workflows, enabling organizations to incorporate remote support and endpoint management into their established IT service management processes.
- Microsoft IntunecoreMicrosoft Intune integration enables organizations to incorporate LogMeIn Resolve's remote access and support capabilities alongside existing Microsoft endpoint management solutions, providing interoperability with Microsoft's ecosystem.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
GoToAssist competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
GoToAssist social profiles
Digital presenceGoToAssist financial estimates
Financial estimateRevenue estimate
Valuation estimate
GoToAssist leadership team
Management profileNumber of profiles
GoToAssist subsidiaries and ownership
Company hierarchySubsidiaries1 record
GoToAssist funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GoToAssist M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GoToAssist
What does GoToAssist do?
GoToAssist, now branded as LogMeIn Resolve, is a cloud-based Unified Endpoint Management (UEM) platform that enables IT departments and managed service providers to remotely monitor, manage, secure, and support endpoints across Windows, Mac, Android, and iOS devices. The platform unifies remote monitoring and management, unattended remote access, helpdesk ticketing, IT asset management, patch management, managed antivirus, and AI-powered automation (GoPilot) into a single security-first console. It is sold as subscription software with tiered annual plans for IT Departments and MSPs.
Is GoToAssist a public or private company?
GoToAssist is a public company. It is classified as public and is currently operating.
When was GoToAssist founded?
GoToAssist was founded in 2023. It employs 1 to 10 people.
Where is GoToAssist based?
GoToAssist is headquartered in Santa Barbara, United States, in the North America region.
How does GoToAssist make money?
One revenue line is on record: subscription Software (UEM Platform).
Does GoToAssist have an API?
No public API is recorded for GoToAssist.
What industry is GoToAssist in?
GoToAssist's product category is Unified Endpoint Management (UEM) Software. Its primary akta.pro industry code is BPAEAIAB, End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet), with a secondary code of BPAEAIAG, Endpoint Security for End Users (EDR/XDR, Patch/Vuln, Zero Trust Endpoint). Its NAICS code is 5415 and its SIC code is 7372.