AnswerPlus
AnswerPlus is a Hamilton, Canada-based private call centre company founded in 1961, employing 251–500 staff, that delivers 24/7 inbound call handling and urgent-response telephone services to business clients.
- Company typePrivate
- Founded1961
- HeadquartersHamilton, Canada
- Headcount251–500
- GTM typeB2B
- OfferingServices
What AnswerPlus does
AnswerPlus is a Canadian privately-held call centre company headquartered in Hamilton, Ontario, that provides 24/7 call centre services and urgent response. Founded in 1961, the firm has operated continuously for more than six decades, positioning itself in the business process outsourcing segment focused on inbound customer communications, live-answer coverage, and emergency/urgent-response handling for business clients. Its website (answerplus.ca) and the firmographic classification of "for_profit / private" are the only firm-level identifiers evidenced in source material.
The company operates with a workforce of between 251 and 500 employees, indicating a mid-sized BPO operation rather than a small boutique or a large-tier outsourcer. The 24/7 service positioning is structurally aligned with verticals that cannot economically staff continuous telephone coverage in-house — typically trade contractors, medical and dental practices, property managers, HVAC and trades service providers, and small professional services firms — though no explicit customer-segment breakdown is documented in the available source.
The revenue model, pricing structure, technology stack, distribution channels, and management team are not disclosed in the input data. The only source content beyond firmographics is a website loading/verification page returning no substantive product, customer, or financial information. As a privately-held firm with six decades of operating history and a defined niche in live answering and urgent response, AnswerPlus most likely generates revenue through per-call or recurring subscription pricing typical of the answering-service industry, but this cannot be confirmed from the sources provided.
AnswerPlus firmographics
Firmographics- Name
- AnswerPlus
- Legal name
- AnswerPlus
- Website
- https://answerplus.ca
- Company type
- Private
- Founded year
- 1961
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- AnswerPlus is a Hamilton, Canada-based private call centre company founded in 1961, employing 251–500 staff, that delivers 24/7 inbound call handling and urgent-response telephone services to business clients.
- Ownership category
- akta.pro rank
AnswerPlus industry classification
Industry- Product category
- Call Center Services
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Appointment Scheduling & Service Dispatch Support (BPAAABAO)
- akta.pro secondary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
Keywords
Where AnswerPlus is headquartered
LocationHeadquarters
- HQ city
- Hamilton
- HQ country
- Canada
- HQ region
- North America
Markets served
AnswerPlus business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D
AnswerPlus product offering
Product offeringCore offering
AnswerPlus provides 24/7 call centre services and urgent response support to business clients. The company handles inbound calls on behalf of organizations that require continuous coverage or after-hours support, acting as an outsourced answering and dispatch partner.
Product overview
No product information available in the source data. The source content consists only of a loading/verification page redirect.
Differentiator
Problem solved
Functional benefit
Products and services
- 24/7 Call Centre Services
- Urgent Response Services
Companies that use AnswerPlus
Customer profileIdeal customer profiles1 record
AnswerPlus technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AnswerPlus competitors and assessment
Company assessmentDirect peers
- Ruby Receptionists: Ruby Receptionists (now Ruby) provides live virtual receptionist and 24/7 call answering services to SMBs, sharing AnswerPlus's voice-based call handling and SMB customer focus.
- AnswerConnect: AnswerConnect is a US-based 24/7 live answering and customer contact service, directly comparable to AnswerPlus's core offering of always-on call handling and message dispatch for SMB clients.
- Global Response: Global Response is a privately held contact centre and 24/7 customer support outsourcer, directly comparable to AnswerPlus in offering inbound voice, helpdesk, and order/dispatch support services to mid-market and enterprise clients.
- MAP Communications: MAP Communications provides 24/7 inbound call centre, answering service, and dispatch support for businesses — a near-identical service model to AnswerPlus's urgent response and after-hours coverage.
- VoiceNation: VoiceNation is a live answering service offering 24/7 call answering, message taking, and dispatch — overlapping directly with AnswerPlus's core inbound voice and urgent-response capabilities.
Broad incumbents
- Teleperformance: Teleperformance is one of the world's largest contact centre and BPO operators, offering inbound/outbound voice and omnichannel support — a much larger incumbent operating in the same customer-experience services space as AnswerPlus.
- Foundever: Foundever (formerly Sitel Group / SYKES) is a major global CX/BPO operator with extensive call centre and urgent-response capabilities, operating at a far broader scale than AnswerPlus in the same services category.
- Concentrix: Concentrix is a global CX/BPO incumbent providing inbound customer support, technical helpdesk, and contact centre services at enterprise scale, comparable to AnswerPlus at a much broader portfolio level.
- TTEC Holdings: TTEC (formerly TeleTech) is a large global customer experience and contact centre services provider with inbound voice, omnichannel, and helpdesk offerings — comparable to AnswerPlus as a broad incumbent in the same industry.
Emerging players
- Liveops: Liveops is a cloud-based contact centre platform leveraging a distributed agent workforce, comparable to AnswerPlus in the inbound/outbound voice services category but differentiated by a tech-enabled delivery model.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks4 records
Key highlights4 records
Customer concentration
AnswerPlus social profiles
Digital presenceAnswerPlus financial estimates
Financial estimateRevenue estimate
Valuation estimate
AnswerPlus leadership team
Management profileNumber of profiles
AnswerPlus funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AnswerPlus M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AnswerPlus
What does AnswerPlus do?
AnswerPlus provides 24/7 call centre services and urgent response support to business clients. The company handles inbound calls on behalf of organizations that require continuous coverage or after-hours support, acting as an outsourced answering and dispatch partner.
Is AnswerPlus a public or private company?
AnswerPlus is a private company. It is classified as unknown and is currently operating.
When was AnswerPlus founded?
AnswerPlus was founded in 1961. It employs 251 to 500 people.
Where is AnswerPlus based?
AnswerPlus is headquartered in Hamilton, Canada, in the North America region.
Who are AnswerPlus's main competitors?
Direct peers on record are Ruby Receptionists, AnswerConnect, Global Response, MAP Communications and VoiceNation. Broad incumbents are Teleperformance, Foundever, Concentrix and TTEC Holdings. Liveops is listed as an emerging player.
Does AnswerPlus have an API?
No public API is recorded for AnswerPlus.
What industry is AnswerPlus in?
AnswerPlus's product category is Call Center Services. Its primary akta.pro industry code is BPAAABAO, Appointment Scheduling & Service Dispatch Support, with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 56142 and its SIC code is 7363.