What Entel Digital does

Entel Digital is the digital services subsidiary of Entel S.A., Chile's largest telecommunications company, headquartered in Santiago and operating with 501–1,000 employees. The company delivers cloud infrastructure, cybersecurity, IoT, AI-enabled analytics, managed workplace, and IT operations services to enterprise, government, and small-and-medium enterprise customers, primarily in Chile. It holds TIER III certified data centers and an exclusive Google Cloud distribution agreement for Chilean government workloads, alongside multi-vendor managed services capabilities spanning Cisco, IBM, SAP, AWS, Microsoft Azure, Oracle, and Red Hat environments.

The portfolio is organized into modular platforms: Cloud, Secure Cloud, and Multicloud for infrastructure; DigitalWorkplace (VDI, ITSM, contact center integrations), ITOps, Monitoreo 360, and AIOps for IT operations; Vision (computer vision), Touch (multichannel communications API), and Crowds (geointelligence) for analytics; and Onway (fleet IoT), Elements (natural resource monitoring), and NB-IoT connectivity for vertical IoT. Digital Market operates as an online marketplace for SME digital service procurement, while Crece Digital is a dedicated SME digital transformation program launched in 2026. A Cybersecurity Intelligence Center staffed by 50+ specialists provides 24/7 managed security services.

The business model is enterprise and government managed services and infrastructure, supplemented by transactional marketplace and SME program revenue. Pricing is contract-based (managed services, cloud consumption, project work) rather than pure subscription SaaS, with revenue mechanics driven by multi-year enterprise and government contracts, hyperscaler cloud resale margins, and specialized services such as cybersecurity SOC, IoT connectivity, and SAP consulting. Certification depth (Cisco Gold, IBM Partner Plus Gold, SAP Silver/Excellent, Veritas Platinum, ISO 20000, ISO 27000) functions as a procurement qualification asset that shortens enterprise and public-sector sales cycles.

Name

Entel Digital

Legal name

Entel Digital

Website

https://enteldigital.cl

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

251–500 employees

Short description

Entel Digital is the digital services subsidiary of Chile's largest telecom, Entel S.A., delivering cloud, cybersecurity, IoT, AI-enabled analytics, and managed IT services to enterprise, government, and SME customers in Chile. It operates TIER III data centers and an exclusive Google Cloud agreement for Chilean public-sector workloads.

Ownership category

akta.pro rank

Product category

Enterprise IT Services & Cloud Infrastructure

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Infrastructure Outsourcing (IO) (BPAEAMAB)

akta.pro secondary industry

Network Performance Management & Observability Services (BPAEAEAH)

Keywords

• Cloud computing services
• Cybersecurity services
• IoT connectivity platforms
• Managed IT services
• Digital transformation solutions

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed Services: Subscription-based managed services including cloud management, cybersecurity services, and IT infrastructure management. Core recurring revenue stream with enterprise contracts typically multi-year.
2. Professional Services: Implementation, consulting, and system integration services for digital transformation projects. One-time or project-based revenue often leading to ongoing managed services relationships.
3. Hardware and Device Sales: Sale of hardware infrastructure including servers, networking equipment, IoT devices, and data center components as part of comprehensive solutions.
4. Digital Marketplace: Transaction-based marketplace (Digital Market) for SMEs offering technology solutions, with take-rate or commission on third-party product sales.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels7 records

Core offering

Entel Digital provides enterprise-grade digital transformation solutions including cloud infrastructure (public, private, multicloud, and EdgeDC micro data centers), managed cybersecurity services via a SOC with 50+ specialists, IoT platforms (fleet management, environmental monitoring, geointelligence), enterprise workplace management, and AI-powered IT operations (AIOps). It also operates Digital Market, a marketplace aggregating third-party business applications for SMEs and enterprise customers in Chile.

Product overview

Entel Digital is a comprehensive digital transformation platform offering a modular portfolio of products and services. The core offerings include cloud infrastructure (Cloud, Secure Cloud, Data Center, EdgeDC micro data centers), enterprise workplace management (DigitalWorkplace with VDI, ITSM, and contact center integrations), AI-powered operations (AIOps, Vision computer vision, Monitoreo 360), IoT solutions (Onway fleet management, Elements environmental monitoring, Crowds geointelligence, NB-IoT connectivity), and communications (Touch multichannel API platform). The Digital Market marketplace provides access to third-party applications including SAP, NetSuite, and Salesforce. These products are designed to work independently or as an integrated suite, with API connectivity enabling custom integrations across the portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• Onway: Fleet management software solution for monitoring and controlling vehicle fleets
• Elements
• Crowds
• Vision
• Touch
• Nuba
• Crece Digital
• Digital Market
• EdgeDC
• DigitalWorkplace
• AIOps
• Monitoreo 360

Products and services

• Vision Computer vision AI platform that processes CCTV surveillance feeds to detect people and vehicles, integrating with cameras from Avigilon, Bosch, Hikvision, and Dahua for AI-powered security monitoring. Designed for enterprise and government security use cases.
• Touch Multichannel communications hub providing SMS, WhatsApp, email, and IVR capabilities through APIs, enabling businesses to manage customer communications across multiple channels.
• Cloud Computing Services Cloud computing services offering public cloud, private cloud, and multicloud deployment options for enterprise infrastructure needs, leveraging AWS, Azure, Google Cloud, IBM, Oracle, and SAP partnerships.
• Secure Cloud (Private Cloud) Dedicated private cloud infrastructure with enhanced security features for organizations requiring isolated computing environments.
• DigitalWorkplace Digital workplace management platform integrating VDI solutions (Citrix, VMware, Inuvika), ITSM tools (ServiceNow, BMC), contact center (Genesys), device management, smart rooms, and digital signage for comprehensive enterprise workspace management.
• Onway (Fleet Analytics)
• Elements (Water/Natural Resource Monitoring)
• Crowds (Geointelligence)
• IoT Connectivity Solutions
• Data Center Services Data center services providing enterprise-grade hosting, co-location, and managed infrastructure with TIER III certification.
• EdgeDC (Micro Data Center) Micro data center solution for edge computing deployments, developed in partnership with Zella DC, bringing computing power closer to data sources to reduce latency and improve performance for distributed architectures.
• Digital Market (Marketplace) Enterprise application marketplace offering curated third-party software solutions including Salesforce, NetSuite, SAP, Blue Express, Buk HR, and Defontana ERP integrations, targeted at SMEs.
• SAP Services SAP implementation and managed services including ISO 20000 certified service management for SAP environments, including SAP HANA Operations Services.
• Cybersecurity Services Cybersecurity services providing protection, threat detection, and security management for enterprise environments, delivered through a Cybersecurity Intelligence Center (SOC) with more than 50 specialists.
• AIOps AI-powered IT operations platform that uses predictive analytics and anomaly detection to automate infrastructure monitoring, incident prediction, and operational workflows.
• Monitoreo 360 Comprehensive monitoring solution providing 360-degree visibility into infrastructure, applications, and services for proactive management with observability.
• ServiceNow Services ServiceNow implementation and management services for IT service management and workflow automation.
• ITOps (IT Operations Outsourcing) IT operations outsourcing providing managed infrastructure and operations services to support enterprise IT environments.
• Crece Digital Digital transformation acceleration program providing tools and support for SMEs to adopt digital technologies and accelerate their digital journey.
• Geointelligence Services Geospatial intelligence services combining location data analytics with AI for urban planning, security, and business intelligence applications.
• Salesforce Practice Salesforce CRM implementation and managed services offered as a certified application through the Digital Market marketplace.

Named customers3 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration26 records

AI capability9 records

Feature3 records

Partnerships

18 partnerships are on record, tiered core and flagship.

• Zella DCcoreTechnology or Integration · 1 January 2023Partnership with Zella DC for EdgeDC micro data center solutions. Joint development of edge computing infrastructure for distributed deployments across Chile. Addresses demand for edge computing in remote operations and industrial IoT applications.
• IBMflagshipTechnology or IntegrationIBM Partner Plus Gold member. Provides IBM cloud, AI, and enterprise software solutions to customers. Joint go-to-market for IBM technology deployments in Chile.
• CiscoflagshipTechnology or IntegrationCisco Gold Integrator and Gold Provider. Multiple Cisco Partner Awards including Partner of the Year and Service Provider Partner of the Year (Chile FY21). Provides networking, security, and collaboration solutions.
• Google CloudflagshipTechnology or IntegrationExclusive provider for government framework agreements in Chile. Preferred cloud partner for public sector digital transformation projects.
• SAPflagshipTechnology or IntegrationSAP Silver Partner and SAP Hosting Partner Nivel Excellent. Provides SAP HANA Operations Services and SAP infrastructure hosting. Serves enterprise customers including Copec, SMU, and Capel Cooperative.
• ServiceNowcoreTechnology or IntegrationServiceNow partner providing workflow automation and IT service management solutions to enterprise customers.
• Dell TechnologiescoreTechnology or IntegrationDell Technologies Gold Partner. Provides Dell infrastructure, servers, storage, and edge solutions as part of comprehensive technology stack.
• HPEcoreTechnology or IntegrationHPE partner providing Hewlett Packard Enterprise infrastructure, servers, and hybrid IT solutions.
• Red HatcoreTechnology or IntegrationRed Hat partner providing open source enterprise solutions including Red Hat Enterprise Linux and OpenShift container platform.
• OraclecoreTechnology or IntegrationOracle partner providing Oracle database, cloud infrastructure, and enterprise software solutions.
• VeritascoreTechnology or IntegrationVeritas Platinum Partner - only telecom company in Chile with this designation. Provides Veritas backup, disaster recovery, and data management solutions.
• CohesitycoreTechnology or IntegrationCohesity partner providing next-gen data management and backup solutions.
• Palo Alto NetworkscoreTechnology or IntegrationPalo Alto Networks partner providing next-generation firewall and cybersecurity solutions.
• FortinetcoreTechnology or IntegrationFortinet partner providing network security and firewall solutions.
• AWScoreTechnology or IntegrationAmazon Web Services partner providing AWS cloud services and migrations.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure partner providing Azure cloud platform and services.
• MicrosoftcoreTechnology or IntegrationMicrosoft partner for productivity software, cloud services, and enterprise solutions.
• NvidiacoreTechnology or IntegrationNvidia partner providing GPU computing, AI, and deep learning solutions.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sonda: Latin America's largest homegrown IT services company headquartered in Chile, offering cloud, cybersecurity, managed services, and digital transformation to enterprise and government. Directly competes with Entel Digital across the same Chilean enterprise and public-sector accounts and has a similar product portfolio spanning cloud, IoT, and managed applications.
• TIVIT: Latin American digital transformation and managed services provider offering cloud, cybersecurity, IoT, and SAP services across the region. Comparable in scale, product breadth, and enterprise/government focus, and a credible competitor for cross-border accounts in Chile and broader LATAM.
• GTD: Chilean telecom and data center operator offering cloud, managed services, cybersecurity, and digital workplace solutions to enterprise and government customers. Closely comparable to Entel Digital in operating model, telco-rooted infrastructure, and Chile-focused enterprise/government customer base.
• Movistar Empresas (Telefónica Chile): B2B digital services arm of Chile's second-largest telecom, offering cloud, cybersecurity, IoT, and managed IT services. Directly comparable to Entel Digital as a telco-led enterprise digital transformation provider competing for the same Chilean enterprise, government, and SME customers.
• Logicalis (Latam): Cisco Gold partner and IT services provider with strong LATAM presence delivering cloud, networking, security, and managed services. Comparable as a Cisco-led systems integrator and managed services partner competing for the same Chilean enterprise IT modernization spend.
• Stefanini: Global Brazilian-origin IT services and digital transformation firm with significant LATAM presence including Chile. Comparable across managed services, cloud, cybersecurity, and SAP/ITSM practices, and competes for the same enterprise and government digital transformation deals.

Broad incumbents

• Accenture Chile: Global professional services firm with major Chile presence delivering cloud, cybersecurity, SAP, and digital transformation to large enterprise. Comparable in targeting the same Chilean banking, mining, and government customers, but with broader global scale and deeper consulting bench.
• IBM Chile: Global IT major with deep presence in Chile across cloud, AI, security, and SAP/Red Hat. Comparable to Entel Digital's IBM Gold partnership positioning — IBM delivers directly in Chile as well as through Entel Digital as a partner, creating both a partnership and competitive dynamic.
• NTT Data Chile: Global IT services and digital transformation major operating in Chile with SAP, cloud, and managed services capabilities. Comparable in serving IPSA-level Chilean enterprise and government accounts, but operates as part of a much larger global portfolio rather than a Chile-specialist.

Others

• Oracle Chile: Global cloud, database, and enterprise software vendor with Chilean enterprise presence. Comparable as an underlying technology partner to Entel Digital's Oracle practice but does not directly compete as a managed services provider; relevant as an ecosystem dependency.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/EntelDigital
• Facebookfacebook.com/EntelDigital
• LinkedInlinkedin.com/company/enteldigital

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Entel Digital