Safe Voices

What Safe Voices does

Safe Voices is a private non-profit organization incorporated in 1977 (originally as the Abused Women's Advocacy Project, rebranded to Safe Voices in 2010) that serves as the sole provider of emergency shelter and comprehensive support services for survivors of domestic violence, sex trafficking, and sexual exploitation across Androscoggin, Franklin, and Oxford Counties in Maine. Its core service portfolio includes a free, confidential 24/7 toll-free helpline (1-800-559-2927) with a 15-minute advocate response time, two emergency domestic violence shelters, a specialized Safe House for sex trafficking survivors with six private rooms, individual advocacy and safety planning, court advocacy, transportation, support groups, community education, and professional trainings. The only fee-based service is the state-certified Certified Domestic Violence Intervention Program (CDVIP), a 48-week accountability curriculum certified by the Maine Department of Corrections and operated on a sliding income-based fee scale.

Underlying technology is minimal and non-differentiated in the commercial sense: the organization uses a secure, end-to-end encrypted web-based database accessible only to Safe Voices staff to collect survivor information, with survivors able to refuse data entry and still receive services. The technology focus is on confidentiality, regulatory compliance (VAWA), and survivor safety rather than on building a proprietary platform. Distribution is delivered through five physical locations (Auburn administrative office, Lewiston program hub, and outreach offices in Farmington, South Paris, and Rumford), with services provided free to survivors at the point of delivery.

The revenue model is a hybrid non-profit funding stack. Government contracts with the Maine Department of Health and Human Services and the Maine State Housing Authority anchor institutional funding. United Ways of Androscoggin, Tri-Valley, and Oxford County provide community-based support. Annual corporate sponsorships from regional businesses (including Androscoggin Bank, Norway Savings Bank, Oxford Casino, Dirigo Federal Credit Union, Pediatric Associates of Lewiston, Cassie Mason Real Estate, and The Computer Place) provide unrestricted funds, complemented by individual donations through online giving, monthly contributions, planned giving (bequests, IRA QCDs, DAFs), and a vehicle donation program via CARS. The organization holds a Platinum Transparency rating from Candid.org and a Four-Star Charity Rating from Charity Navigator.

Name

Safe Voices

Legal name

Safe Voices

Website

https://safevoices.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

Safe Voices is a private non-profit, founded in 1977, that provides emergency shelter, advocacy, and support services for survivors of domestic violence, sex trafficking, and sexual exploitation across Androscoggin, Franklin, and Oxford Counties in Maine.

Ownership category

akta.pro rank

Product category

Domestic Violence and Anti-Trafficking Social Services

NAICS

Individual and Family Services (6241), Temporary Shelters (624221), Child and Youth Services (624110)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM), Human Rights & Anti-Discrimination Organizations (BPAGAFAB)

Keywords

• Domestic violence services
• Shelter services
• Crisis intervention
• Human trafficking support
• Survivor advocacy

Headquarters

HQ city

Auburn

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding: Funded by Maine Department of Health and Human Services and Maine State Housing Authority to provide support services for domestic violence and sex trafficking survivors.
2. United Way Support: Supported by United Ways of Androscoggin, Tri-Valley and Oxford County for community-based services.
3. Corporate Sponsorships: Annual sponsorships from businesses including Androscoggin Bank, Oxford Casino Hotel & Sportsbook, Pediatric Associates of Lewiston, Norway Savings Bank, Cassie Mason Real Estate, Dirigo Federal Credit Union, and The Computer Place provide vital unrestricted funds.
4. Individual Donations: Tax-deductible donations from individuals through online giving, monthly giving, mail-in donations, and planned giving options including bequests, IRA Qualified Charitable Distributions, and Donor Advised Funds.
5. CDVIP Program Fees: The Alternatives to Abuse 48-week Domestic Violence Intervention Program is the only fee-based service provided by Safe Voices, with a sliding fee scale based on income.
6. Vehicle Donations: Partnership with CARS (Charitable Adult Rides & Services) for vehicle donations processed and funds disbursed to Safe Voices.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels9 records

Core offering

Safe Voices is a private non-profit organization that provides emergency shelter, advocacy, safety planning, and comprehensive support services for survivors of domestic violence, sex trafficking, and sexual exploitation in Androscoggin, Franklin, and Oxford Counties, Maine. The organization operates a 24/7 helpline, two domestic violence shelters, a Safe House for sex trafficking survivors, individual advocacy programs, community education, and the state-certified 48-week Alternatives to Abuse (CDVIP) intervention program.

Product overview

Safe Voices is a private non-profit organization providing a comprehensive suite of person-to-person advocacy services for survivors of domestic abuse, sex trafficking, and sexual exploitation in Androscoggin, Franklin, and Oxford Counties, Maine. The organization's services are not a unified software product but rather an integrated collection of direct service programs including a 24-hour helpline (1-800-559-2927), emergency domestic violence shelters, a Safe House for sex trafficking survivors, individual advocacy and safety planning, human trafficking services, and education and training programs. Safe Voices also operates the Certified Domestic Violence Intervention Program (CDVIP), a 48-week state-certified accountability program. Supporting these core services are volunteer programs (helpline volunteers, Free Boutique, reception desk), an online donation platform, vehicle donation through CARS partnership, and planned giving options. The organization serves as the only shelter and support services provider for these populations in its three-county service area.

Differentiator

Problem solved

Functional benefit

Products and services

• 24-Hour Helpline Free, confidential, 24-hour toll-free phone helpline (1-800-559-2927) staffed by trained advocates providing crisis support, safety planning, information, and referrals for survivors of domestic abuse and sex trafficking; advocates return calls within 15 minutes.
• Emergency Shelter & Housing Two domestic violence shelters (one in a confidential location and one in a secure-but-not-confidential location connected to the resource center) providing emergency housing for survivors and their children, including basic necessities, full kitchens, dining areas, living rooms, children's play areas, laundry, handicapped accessibility, advocacy, case management, and assistance obtaining permanent housing.
• Safe House Emergency Safe House for survivors of human sex trafficking and sexual exploitation with 6 private rooms, communal living spaces, computer station with internet access, nearly 24-hour advocate staffing, life-skills programming, and housing navigation support.
• Individual Advocacy & Safety Planning One-on-one confidential support from advocates including compassionate, non-judgmental assistance, personalized safety planning, information about legal options including Protection from Abuse orders, court advocacy, transportation, and connection to community resources for survivors and their families.
• Human Trafficking Services Individual advocacy, support, and assistance for victims of human trafficking and sexual exploitation, plus comprehensive education to community groups and individuals about human trafficking issues in Maine.
• Education & Training Programs School-based education (K-12 and higher education), workplace trainings, and community-based education programs covering DV 101, HT 101, DV in the Workplace, Post-Separation Abuse, and Abuse in Later Life modules.
• Certified Domestic Violence Intervention Program (CDVIP) State-certified 48-week educational program called 'Alternatives to Abuse' focusing on accountability for people who use abusive behaviors, certified by Maine Department of Corrections. Participants are referred through courts, probation, DHHS, or self-referral. Fee-based with sliding scale based on income; payments accepted by check or online; weekly Zoom orientations held Wednesdays at 4pm.

Quantifiable outcome

• Nearly 3,000 survivors supported annually across Androscoggin, Franklin, and Oxford Counties
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core, major and minor.

• Maine Coalition to End Domestic ViolencecoreStrategic or Co-development PartnerState-level coalition membership providing advocacy, resources, and coordinated response for domestic violence organizations statewide.
• National Coalition Against Domestic ViolencecoreStrategic or Co-development PartnerNational coalition membership providing advocacy, resources, and coordinated response for domestic violence organizations nationwide.
• The Computer PlacemajorTechnology or IntegrationIT partner for more than 15 years as annual sponsor and partner in IT support with engaged team participation through events, community engagement, and donations.
• Brann & IsaacsonmajorStrategic or Co-development PartnerPro bono legal services partner since 2012 supporting agency operations, with staff involvement through events and initiatives like Adopt-a-Family.
• Elite Body EssentialsminorStrategic or Co-development PartnerFirst-of-its-kind partnership created in 2025 offering monthly spa day to a survivor, with expanded supply drives to stock the Free Boutique.
• Rinck AdvertisingmajorTechnology or IntegrationLong-time partner in website maintenance, undertook full website renovation in 2024 via donated time and resources.
• CARS (Charitable Adult Rides & Services)minorStrategic or Co-development Partner501(c)(3) nonprofit partner facilitating vehicle donations across the U.S. and Canada with Better Business Bureau A+ rating. CARS provides free pickup, processes paperwork, handles car sale, and disburses funds to Safe Voices.
• Local Humane SocietyminorStrategic or Co-development PartnerCollaborates with Safe Voices to foster pets that cannot live safely in communal shelter living during a survivor's stay.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• YWCA Central Maine: Regional YWCA serving the Lewiston/Auburn area with domestic violence programs, sexual assault services, and shelter. Direct geographic and programmatic overlap with Safe Voices, including shared service population in Androscoggin County.
• Sexual Assault Response Services of Southern Maine (SARSSM): Maine-based nonprofit providing advocacy, helpline, and support to survivors of sexual violence. Highly comparable crisis-services and survivor-advocacy model, complementing Safe Voices' sex trafficking and DV focus.
• Spruce Run: Maine nonprofit providing advocacy, shelter, and support services for survivors of domestic and sexual violence in Penobscot and Piscataquis Counties. Closely comparable in mission, service mix (shelter, helpline, education, intervention), and rural Maine operating context.
• Through These Doors: Maine-based nonprofit resource center providing shelter and advocacy for survivors of domestic violence in greater Portland and Cumberland County. Directly comparable as a state-level DV shelter/advocacy organization with similar service mix and sole-provider positioning.

Broad incumbents

• National Coalition Against Domestic Violence (NCADV): National membership coalition advancing DV response, prevention, and policy. Safe Voices is an existing NCADV member; comparable as a broader-incumbent trade body supporting the same survivor population.
• National Domestic Violence Hotline: National 24/7 crisis intervention and referral resource for DV survivors. Functionally comparable to Safe Voices' helpline at national scale, serving as both an upstream referral partner and a benchmark for crisis-services responsiveness.
• National Network to End Domestic Violence (NNEDV): National umbrella policy and capacity-building organization for state and local DV coalitions, of which Safe Voices is a member affiliate through MCEDV. Sets federal advocacy agenda and convenes the field that Safe Voices operates within.

Regional players

• Caring Unlimited: New Hampshire's oldest DV resource center providing emergency shelter, hotline, advocacy, and education. Comparable service mix and rural New England operating environment, but operating in an adjacent state rather than directly competing with Safe Voices.
• Wabanaki Women's Coalition: Maine-based Native women's coalition addressing domestic and sexual violence in Wabanaki communities. Comparable mission on violence prevention and survivor advocacy within the same Maine service geography, with specialized cultural competency Safe Voices does not directly replicate.

Others

• Pine Tree Legal Assistance: Maine's statewide legal aid provider, including representation in family law and protection order matters directly relevant to Safe Voices' court advocacy and protection-from-abuse services. Adjacent ecosystem partner rather than direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SafeVoicesMaine
• LinkedInlinkedin.com/company/safe-voicesmaine
• Instagraminstagram.com/safevoices
• Xx.com/safevoicesmaine

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Safe Voices