Lost & Found

What Lost & Found does

Lost & Found Inc. is a privately-held B2B expense management and cost reduction consulting firm headquartered in Mooresville, North Carolina. Founded in 2004 and operating with 11-50 employees, the company delivers seven distinct audit services — covering merchant services, telecom, wireless, laundry and uniform rental, waste, shipping, and utilities — to mid-market and enterprise clients across the United States. Each engagement is structured on a 100% contingency fee basis, meaning clients are not charged unless savings are realized, removing upfront financial risk from the buyer's side.

The firm's underlying technology consists of a post-audit software platform that automatically secures refunds and credits for clients after the initial audit, alongside rules-based monitoring tools for wireless accounts and a 36-month statement review capability for utilities. Subject matter expertise — spanning tariff interpretation, tax law, and vendor contract compliance — drives the audit work, with dedicated category experts assigned per engagement. Case study evidence indicates typical savings outcomes in the range of 8-40% across cost categories, with individual recoveries documented from $36,000 to $480,000 per client.

Lost & Found's go-to-market is direct B2B enterprise sales led by Founder and President Joe Wiseman and Executive Vice President Jeff Lavoie, supported by case study marketing, website-driven discovery calls, and industry association memberships (AD and AED). The firm reports serving clients across government, education, manufacturing, construction, trucking, and industrial supply verticals, and operates on an outcome-based performance revenue model in which a percentage of realized savings is captured as fee revenue. No institutional investors, parent entities, or public financial disclosures are associated with the company.

Name

Lost & Found

Legal name

Lost & Found Inc.

Website

https://lostandfoundcorp.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Lost & Found is a privately-held B2B expense management and cost reduction consulting firm delivering contingency-fee audit services across seven cost categories — including telecom, wireless, utilities, waste, shipping, merchant services, and laundry — to mid-market and enterprise clients across the United States.

Ownership category

akta.pro rank

Product category

Expense Management Consulting

NAICS

Business Support Services (5614)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Expense management services
• Cost reduction consulting
• Telecom expense audits
• Utility bill auditing
• Waste management audits

Headquarters

HQ city

Mooresville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Contingency Fee - Cost Reduction Services: 100% contingency fee-based structure where Lost & Found only earns a portion of the savings they generate for clients. No upfront costs; the company is only compensated when incremental cash flow is realized from fee reductions. This aligns incentives and minimizes client risk.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Lost & Found is a B2B expense management firm that audits and reduces client costs across seven expense categories: merchant services/payment processing, telecom, wireless, laundry/uniform rental, waste removal, small parcel/shipping, and utilities. The company delivers cost reduction through expert-led audits, invoice and contract compliance reviews, vendor negotiations, and post-audit software that monitors accounts and secures refunds. All services operate on a 100% contingency fee basis, meaning clients pay only when savings are actually realized.

Product overview

Lost & Found is a B2B expense management and cost reduction company offering a comprehensive suite of audit services. The company provides seven distinct service modules: Merchant Account Fees Audit, Telecom Expense Management, Laundry/Uniform Rental, Wireless Bill Audit, Waste Audits, Small Parcel/Shipping Audit, and Utility Bill Audit. All services operate on a 100% contingency fee basis—meaning clients pay only when savings are realized. The services are designed to work without requiring clients to change existing vendors, providers, carriers, or banks.

Differentiator

Problem solved

Functional benefit

Products and services

• Merchant Account Fees Audit Comprehensive electronic payments review analyzing over 300 unique cost categories in payment processing, identifying billing errors, interchange rate issues, processor fees, and junk fees to achieve 8-39% fee reduction for B2B clients.
• Telecom Expense Management Telecom expense reduction service that corrects billing errors in local/long-distance charges, frame relay, data services, cloud/software, overage disputes, and internet/VoIP bills while managing vendor contracts and conducting tariff investigations for B2B clients.
• Laundry/Uniform Rental Cost Reduction Laundry and uniform rental cost reduction service achieving 20-40% cost reduction through price negotiation, invoice audits, contract compliance review, and supplier accountability without requiring clients to change vendors.
• Wireless Bill Audit Wireless service audit providing proactive account management with weekly/monthly reviews, optimizing cell phones, tablets, and hotspots to achieve 20-30% average savings with 100% cash flow positive results for B2B clients.
• Waste Audits Waste removal audit service covering solid waste, medical waste, landfill pricing, shredding, hazardous waste, and e-waste disposal, identifying bloated programs and providing end-to-end cost reduction solutions achieving 20-40% cost reduction.
• Small Parcel/Shipping Audit Shipping cost optimization through UPS and FedEx contract audits, terms revision analysis, rate increase monitoring, and post-audit software that automatically secures refunds and credits for B2B clients.
• Utility Bill Audit Utilities audit service reviewing past 36 months of statements to locate billing errors, tariff structure issues, and tax inaccuracies, achieving 20-40% cost reduction with average client time investment under 3 hours.

Quantifiable outcome

• 20-40% reduction in utility costs
• +6 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• AD (Association of Directors)coreOthersActive member organization providing professional development and networking for expense management professionals. Serves as a credibility signal and potential referral source for Lost & Found's B2B audit services.
• AED (Association of Equipment Dealers)coreOthersActive member organization representing equipment dealers. Provides industry credibility and potential business development opportunities for Lost & Found's cost reduction services targeting industrial companies.

Scale indicators18 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Valicom: Telecom expense management and audit provider offering managed TEM services and savings recovery — directly competitive in L&F's telecom and wireless audit categories.
• Calero Software: Leading telecom, mobility, and IT expense management provider offering managed services across telecom, wireless, and cloud spend — directly comparable multi-category TEM and savings-recovery model to Lost & Found.
• Brightlink: Telecom and wireless expense management company focused on savings recovery and ongoing bill management for mid-market and enterprise customers.
• Tangoe (Loop): Telecom, mobile, and cloud expense management provider with managed services for enterprise spend recovery — closely comparable offering and customer base.
• Strategic Account Solutions (SAS): Expense-management consulting firm performing bill audits and contract reviews for utilities, telecom, and waste — directly comparable service stack and B2B mid-market focus.
• MDSL: Global TEM and technology expense management firm focused on telecom, SaaS, and mobility spend optimization — competes directly in the same telecom/utility savings-recovery category.
• Profit Recovery Partners: Specialized cost-reduction consultancy that recovers overpayments across utilities, telecom, freight, waste, and other indirect spend — near-identical contingency-fee expense-audit business model.
• ENGIE Insight (formerly EnergyWatch): Utility and energy expense management provider performing bill audit, tariff analysis, and sustainability services for multi-site enterprises — comparable utility-audit value proposition.
• Apex Consulting & Management Inc. Utility expense management and cost-reduction consultancy auditing electric, gas, water, and waste bills for commercial and industrial customers — overlaps L&F's utility and waste audit modules.

Broad incumbents

• Upland Software (CAPS): Public software company whose CAPS suite provides enterprise TEM and contract management; broader portfolio but directly competes in telecom/wireless expense management.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lost & Found