What Leap in! does

Leap in! (legal entity: Leap in! Australia Pty Ltd) is an Australian NDIS-registered plan management provider founded in 2017, headquartered in Brisbane, and employing 11–50 people. The company manages the financial administration of National Disability Insurance Scheme (NDIS) plans on behalf of participants, paying provider invoices, processing reimbursement claims, tracking spending across budget categories, and delivering real-time budget visibility and pre-planning support. It is registered as an NDIS Provider (#4050030846) and self-describes as Australia's leading NDIS plan manager, having won the Most Outstanding Plan Management award at the Australian Disability Service Awards in 2023 and 2024.

The core product surface consists of the Leap in! Plan Management service paired with the award-winning Leap in! NDIS Planning and Budgeting App (iOS, Android, and desktop), which is co-designed with people with disability and provides real-time budget tracking, plan-meeting preparation, invoice approval, goal tracking, and multi-party access for families, support coordinators, and providers. Around this core, Leap in! has built an ecosystem that includes the Saltu provider invoicing platform, the Leap in! Provider Network Directory, NDIS Support Coordination services, a Member Benefits Club, an extensive educational library (ebooks, emagazines, the 'Leap in! Presents' webinar series), and integrations with Mable (independent support worker matching, via the shared Attain Healthtech parent group) and Eftsure (payment verification). Operationally, the company reports 95% of compliant invoices processed within one business day.

Leap in!'s business model is a managed services revenue stream paid entirely by the NDIS under the Capacity Building – Improved Life Choices budget (Support Category 14); there are no out-of-pocket fees to participants. The company claims payment directly from the NDIA portal, with services sold through a hybrid inside-sales and self-serve digital sign-up motion (online registration portal and a 1300 phone line), supported by a referral network of support coordinators and NDIS service providers. It serves thousands of NDIS participants and their families across Australia, with primary customer segments including NDIS participants, families and carers, support coordinators, and NDIS service providers. Leap in! and Mable operate as sibling companies within the Attain Healthtech group.

Name

Leap in!

Legal name

Leap in! Australia Pty Ltd

Website

https://leapin.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Leap in! is an Australian NDIS-registered plan management provider that pays provider invoices, tracks budgets, and supports participants and families in managing NDIS plans, funded entirely by the NDIS under Support Category 14.

Ownership category

akta.pro rank

Product category

NDIS Plan Management

NAICS

Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Health and Welfare Funds (52512)

SIC

Services-Social Services (8300), Services-Prepackaged Software (7372)

akta.pro primary industry

Disability Services & Assistive Solutions (Accessibility, Assistive Tech) (BPAGALAM)

akta.pro secondary industry

Disability Benefits Administration (BPAIAKAC)

Keywords

• NDIS plan management
• Disability support services
• Invoice processing
• Budget tracking app
• Provider payments

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. NDIS-Funded Plan Management Services: Leap in! operates as an NDIS-registered plan manager funded entirely by the NDIS under the Capacity Building – Improved Life Choices (Support Category 14) budget. There are no out-of-pocket costs to NDIS participants. Leap in! claims a monthly fee directly from the NDIA portal based on agreed pricing defined at the time of service. The service covers invoice processing, provider payments, ongoing support, and budget reporting.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Leap in! provides NDIS plan management services on behalf of Australian participants with disability. The company pays service provider invoices, processes reimbursement claims, tracks spending across NDIS budget categories, and delivers monthly budget health check reporting. The service is delivered through a cloud-based platform paired with an award-winning mobile and desktop app co-designed with people with disability, supported by a Provider Network Directory, the Saltu provider invoicing platform, and integration with Mable for independent support worker matching.

Product overview

Leap in! is an NDIS plan management company offering a unified platform for NDIS participants to manage their plans. The core offering consists of Leap in! Plan Management (managing NDIS budgets and paying provider invoices) paired with the award-winning Leap in! NDIS Planning and Budgeting App for real-time budget tracking and plan preparation. Additional products include Saltu (provider invoicing platform), the Provider Network Directory (for finding NDIS providers), and Support Coordination services. The company also provides educational resources through its ebook series and webinar program, plus a Member Benefits Club for members. Leap in! partners with Mable for independent support worker matching. All services are integrated under one ecosystem focused on helping Australians with disability navigate the NDIS.

Differentiator

Problem solved

Functional benefit

Brands

• Mable: An online platform that connects people seeking and providing disability support. Leap in! partners with Mable to help members find independent support workers.

Products and services

• Leap in! Plan Management NDIS plan management service for Australian participants with disability: Leap in! pays service provider invoices on their behalf, processes reimbursement claims, tracks spending across NDIS budget categories, and delivers monthly budget health check reporting. Fully funded by the NDIS at no out-of-pocket cost to participants.
• Leap in! NDIS Planning and Budgeting App Free mobile and desktop app co-designed with people with disability that enables real-time NDIS budget tracking with graphs and alerts, plan meeting preparation with print-friendly summaries, invoice approval, goal setting and tracking, and a 'Provider near me' directory. Supports multi-party access for family, support coordinators and providers.
• Saltu Provider Platform Provider-facing invoicing platform that allows NDIS providers to create and track NDIS invoices with Leap in! as plan manager, streamlining invoice submission and processing.
• Leap in! Provider Network Directory Searchable directory of registered and non-registered NDIS providers that members can use to find supports matched to their needs and available NDIS budgets in their local area.
• Leap in! Support Coordination NDIS support coordination service that helps participants understand their NDIS plan, connect with services, build confidence, set up service agreements and find local providers.

Quantifiable outcome

• 95% of compliant invoices processed within one business day
• +2 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• MablecoreStrategic or Co-development PartnerMable is an online platform connecting people seeking and providing disability support. Leap in! has partnered with Mable to offer Leap in! Members access to Mable's independent support worker matching service. Leap in! members can call Leap in! and be guided through the process to find the right support worker via Mable. Mable provides verification, data privacy (ISO 27001 certified), and insurance coverage for support sessions booked through its platform.
• SaltucoreTechnology or IntegrationSaltu is a provider platform for NDIS invoicing. Leap in! has integrated Saltu to help providers manage their invoicing more easily. The partnership enables streamlined invoice submission and processing between providers and Leap in! as the plan manager. Leap in! acquired or partnered with Saltu to enhance its provider experience and payment efficiency.
• Attain Healthtech GroupcoreStrategic or Co-development PartnerLeap in! and Mable are both part of the Attain Healthtech group of companies dedicated to helping people attain better outcomes. Attain Healthtech is the parent company/group that owns both Leap in! and Mable, making them sibling companies within the same corporate family.
• Source KidsminorGTM or Marketing PartnerLeap in! partnered with Source Kids to develop a series of emagazines to assist parents and carers of children with disability to understand the NDIS and get the most out of their NDIS Plans. The partnership produced co-branded educational emagazine content.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• First2Care: Australian NDIS plan management provider offering similar funded plan management services, including an app-based participant experience. Competes head-to-head with Leap in! for NDIS plan-managed participants across Australia.
• MyPlanManager: Australian NDIS-registered plan manager providing invoice processing, budget tracking and provider payments to NDIS participants. Directly competes with Leap in! on the same NDIA-funded plan management product, with overlapping participant acquisition channels.
• NDSP Plan Managers: NDIS-registered plan management firm in Australia providing invoice processing, budget tracking and support coordination. Operates in the same NDIA-funded plan management category as Leap in! with a comparable service bundle.

Broad incumbents

• Northcott: Large, established Australian disability service provider offering accommodation, therapy, support coordination and plan management. Comparable as a broad incumbent in the NDIS services market with overlapping plan management and support coordination offerings.
• Achieve Australia: Established NSW-based disability services non-profit providing accommodation, support coordination and allied services under the NDIS. Comparable as a long-standing incumbent in the broader Australian disability services ecosystem in which Leap in! operates.

Others

• Mable: Australian online platform for independent disability support worker matching, and a sibling company of Leap in! within the Attain Healthtech group. Comparable as an adjacent NDIS ecosystem participant, integrated with Leap in!'s plan management flow.

Regional players

• Plan Partners: Canadian disability and benefit plan management provider (operating in Ontario through the Passport and ODSP programs) that runs a near-identical model to Leap in!: funded intermediary paying providers on behalf of participants with a digital app for budget tracking.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/leapinaustralia
• LinkedInlinkedin.com/company/leap-in
• Instagraminstagram.com/leap_in_australia

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Leap in!