Cambridge Support
Cambridge Support is a UK-based managed IT services provider offering managed IT support, Microsoft Azure and Microsoft 365 cloud services, and cybersecurity to SMBs and charities across Cambridgeshire, Hertfordshire, London, and East Anglia. Founded in 2019 and now employee-owned, the company operates from five regional offices.
- Company typePrivate
- Founded2019
- HeadquartersCambridge, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Cambridge Support does
Cambridge Support Ltd is a UK-based managed IT services provider founded in May 2019 by Phil Mashinchi and headquartered in St Neots, with offices in Cambridge, Bury St Edmunds, London, and Stevenage. The company delivers managed IT support, cloud services, security, and consultancy primarily to small and mid-market businesses and charities across Cambridgeshire, Hertfordshire, London, and the wider East of England, with vertical specializations in insurance, recruitment, accountancy, and not-for-profit sectors.
The technical offering is built on the Microsoft ecosystem: the company holds Microsoft Solutions Partner status covering Azure, Microsoft 365, and Teams, and provides Azure Cloud First migrations, Azure Virtual Desktop, Windows 365 Cloud PC, SD-WAN, and Microsoft 365 security audits. Security services include Cyber Essentials Plus certification, penetration testing, incident response, and vulnerability assessments, supported by partnerships with Datto (Gold Global Partner), Veeam (Pro Partner), BitDefender, and IT Glue. The business transitioned to employee ownership in October 2024.
Revenue is generated primarily through recurring fixed-fee managed service subscriptions priced per user (a Chamber of Commerce tier at £9.70/user/month for unlimited support), augmented by project-based IT consultancy and one-off cloud migration and security audit engagements. Go-to-market combines direct sales, a 99% referral-driven client acquisition model, content marketing via blog and LinkedIn, and partnership channels through the Cambridgeshire Chamber of Commerce. Cambridge Support is a privately held UK limited company with no disclosed external investors.
Cambridge Support firmographics
Firmographics- Name
- Cambridge Support
- Legal name
- Cambridge Support Ltd
- Website
- https://cambridgesupport.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cambridge Support is a UK-based managed IT services provider offering managed IT support, Microsoft Azure and Microsoft 365 cloud services, and cybersecurity to SMBs and charities across Cambridgeshire, Hertfordshire, London, and East Anglia. Founded in 2019 and now employee-owned, the company operates from five regional offices.
- Ownership category
- akta.pro rank
Cambridge Support industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Other Business Support Services (56149)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
- akta.pro secondary industries
- Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)
Keywords
Where Cambridge Support is headquartered
LocationHeadquarters
- HQ city
- Cambridge
- HQ country
- United Kingdom
- HQ region
- Europe
Offices5 records
Markets served
Cambridge Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Services: Recurring managed IT support services with unlimited support and managed IT services, including system maintenance and management
- IT Consultancy: Strategic IT planning, project management, and consultancy services to align IT with business goals
- Cloud Services: Microsoft 365, Azure, hosted desktop, connectivity, and SD-WAN services
- Security Services: Cyber Essentials certification, security audits, penetration testing, incident response
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Unlimited IT Support from Chamber Members |
| Subscription | Monthly | Managed IT Support Services |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Cambridge Support product offering
Product offeringCore offering
Cambridge Support is a managed IT services provider delivering unlimited IT support (7am-7pm), IT consultancy, cloud services, and cybersecurity to small and medium businesses and charities across Cambridgeshire, Hertfordshire and beyond. Core revenue comes from recurring managed IT subscriptions, Microsoft 365 and Azure cloud deployments, and project-based security services (Cyber Essentials, penetration testing, incident response). The company specialises as a Microsoft Solutions Partner and holds Datto Gold Global Partner status for backup and business continuity.
Product overview
Cambridge Support is an IT services company offering a comprehensive suite of managed IT support and consultancy services for businesses and charities. Their core offering includes IT support (7am-7pm), IT consultancy, system audits, and monthly reporting. Their cloud services portfolio encompasses Microsoft 365, Azure cloud solutions (including hosted virtual desktops and Azure Stack), connectivity, SD-WAN networking, and private/public cloud services. Security offerings include Cyber Essentials certification, security audits, Microsoft 365 security audits, incident response, and penetration testing. They also provide network support services. The company operates as a managed service provider (MSP) rather than a software product company.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Services Recurring managed IT support delivered as a fixed-fee subscription with unlimited support as standard, 7am-7pm assistance, monthly reporting, and maintenance/management of client IT infrastructure for businesses and charities.
- IT Consultancy Specialist IT strategy planning, project management and consultancy engagements to align IT investments with business goals, identify cost savings and manage technology projects.
- System Audits Review and documentation of client IT environment and setup, including environment reviews, security audits and disaster recovery testing, available as a free initial audit.
- Monthly Reporting Detailed monthly reporting of system and security status covering servers, desktops, laptops, infrastructure and security posture for clients on managed IT contracts.
- Microsoft 365 Services Deployment, management and support of the Microsoft 365 cloud productivity and collaboration suite including Office apps, Teams, Exchange and security features for business clients.
- Azure Cloud Services Bespoke Microsoft Azure cloud solutions, cloud migration, Azure Stack deployments and ongoing cloud management for SMB clients, with free Azure Cloud Readiness Reports.
- Azure Virtual Hosted Desktop (VDI) Fully managed hosted virtual desktop solutions built on Azure Virtual Desktop and Windows 365 Cloud PC, providing cloud-hosted Windows desktops accessible from any device with configurable compute resources.
- Connectivity Services Network connectivity solutions delivering one integrated environment for business operations, including managed internet, leased lines and unified network access.
- SD-WAN Networking Software-defined wide area networking deployment and management to optimise WAN performance across multi-site businesses.
- Private and Public Cloud Services Hybrid and multi-cloud deployment services combining private and public cloud options tailored to specific business needs for SMBs.
- Cyber Essentials Certification Government-backed Cyber Essentials and Cyber Essentials Plus certification delivery including audit, vulnerability scanning and remediation support to help clients meet baseline cybersecurity standards.
- Security Audits Comprehensive security and risk consulting including IT security audits, vulnerability assessments and risk reviews for SMB and charity clients.
- Microsoft 365 Security Audits Free configuration reviews of Microsoft 365 tenants covering multifactor authentication, DKIM, password policies and Advanced Threat Protection to harden the productivity environment.
- Incident Response Security incident response services covering identification, containment, eradication and recovery from cyber attacks with rapid on-call assistance.
- Penetration Testing Penetration testing services using simulated cyber attacks to expose hidden threats and validate the effectiveness of existing security controls.
- Network Support Wide range of network support solutions ensuring business networks are secure, reliable and high performing across single-site and multi-site environments.
Quantifiable outcome
- 99% of clients are referred by a satisfied client or contact
- +1 more outcomes
Companies that use Cambridge Support
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles2 records
Cambridge Support technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Cambridge Support partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- MicrosoftcoreSolutions Partner status for Microsoft technologies including Azure, Microsoft 365, Teams. Specialise in Azure Cloud First Technology and provide free Azure Cloud Readiness Reports.
- DattocoreGold Global Partner status offering next generation backup solutions including Datto RMM, backup, and business continuity solutions
- Cambridgeshire Chamber of CommerceminorMember with access to networking events and special member offers including discounted IT support services
- Tom's TrustminorCharitable partnership sponsoring The Incredible 31 Stars event supporting children with brain tumours and their families
- Cambridge IT SecurityminorSister company providing cybersecurity training courses complementary to Cambridge Support's security services
Scale indicators4 records
Recent moves9 records
Expansion highlights6 records
Cambridge Support competitors and assessment
Company assessmentDirect peers
- Netstar (IT Support): UK managed IT support and cloud services company targeting SMB and mid-market customers. Closely comparable offering (managed IT, Microsoft 365, cloud migrations, security) and customer base.
- CSL Group (Converged Solutions): UK managed IT services provider focused on SMEs with comparable IT support, cloud, and security offerings - a directly comparable peer in the UK SMB managed services market.
- ramsac limited: UK-based managed IT services provider focused on IT support, cloud, and cybersecurity for SMEs. Highly comparable business model, customer segment, and geographic orientation to Cambridge Support.
- Air IT: UK managed IT services and technology provider specialising in IT support, cloud, and cyber security for SMEs. Similar geographic and segment orientation with comparable managed services model.
- Bluecube Technology Solutions: UK managed IT services and cloud provider serving SMBs and mid-market clients with Microsoft 365, Azure, and security offerings. Direct competitor in the SME managed services market.
- Focus Group (UK): UK managed IT, communications, and cloud services provider for SMBs. Comparable managed services, cloud, and connectivity stack targeting similar customer profile.
- Littlefish: UK-based managed IT services and support provider with a Microsoft-centric stack and SMB/mid-market focus. Comparable service portfolio including helpdesk, cloud, and security services.
Broad incumbents
- Six Degrees (6DG): UK managed cloud and IT services provider with a broader enterprise and mid-market focus. Comparable cloud, security, and managed services offerings with wider geographic reach.
- Chess ICT: Larger UK-based ICT and managed services company with broader portfolio (connectivity, mobile, cloud, cybersecurity) serving SMBs and mid-market. Larger scale incumbent in the same space as Cambridge Support.
Emerging players
- Kumulus: Smaller UK-based IT support and managed services company focused on SMEs with cloud and Microsoft 365 services. Comparable offering at similar scale to Cambridge Support.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Cambridge Support social profiles
Digital presenceCambridge Support compliance and trust
Trust signalCompliance3 records
Cambridge Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cambridge Support leadership team
Management profileNumber of profiles
Profiles5 records
Cambridge Support subsidiaries and ownership
Company hierarchySubsidiaries1 record
Cambridge Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cambridge Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cambridge Support
What does Cambridge Support do?
Cambridge Support is a managed IT services provider delivering unlimited IT support (7am-7pm), IT consultancy, cloud services, and cybersecurity to small and medium businesses and charities across Cambridgeshire, Hertfordshire and beyond. Core revenue comes from recurring managed IT subscriptions, Microsoft 365 and Azure cloud deployments, and project-based security services (Cyber Essentials, penetration testing, incident response). The company specialises as a Microsoft Solutions Partner and holds Datto Gold Global Partner status for backup and business continuity.
Is Cambridge Support a public or private company?
Cambridge Support is a private company. It is classified as management employee owned and is currently operating.
When was Cambridge Support founded?
Cambridge Support was founded in 2019. It employs 11 to 50 people.
Where is Cambridge Support based?
Cambridge Support is headquartered in Cambridge, United Kingdom, in the Europe region.
How does Cambridge Support make money?
Four revenue lines are on record. Managed IT Support Services are the primary driver. The others are IT Consultancy, cloud Services and security Services.
Who are Cambridge Support's main competitors?
Direct peers on record are Netstar (IT Support), CSL Group (Converged Solutions), ramsac limited, Air IT, Bluecube Technology Solutions, Focus Group (UK) and Littlefish. Broad incumbents are Six Degrees (6DG) and Chess ICT. Kumulus is listed as an emerging player.
Does Cambridge Support have an API?
No public API is recorded for Cambridge Support.
What industry is Cambridge Support in?
Cambridge Support's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAA, IT Service Desk & End-User Support (L1/L2), with a secondary code of BPAAACAE, Cloud & Infrastructure Support (Servers, Storage, Virtualization). Its NAICS code is 54151 and its SIC code is 7370.