Crisis Support Services of Alameda County
- Company typePrivate
- Founded1966
- HeadquartersOakland, United States
- Headcount51–100
- GTM typeB2C
- OfferingServices
Crisis Support Services of Alameda County firmographics
Firmographics- Name
- Crisis Support Services of Alameda County
- Legal name
- Crisis Support Services of Alameda County
- Website
- https://crisissupport.org
- Company type
- Private
- Founded year
- 1966
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Crisis Support Services of Alameda County industry classification
Industry- Product category
- Crisis Intervention and Mental Health Services
- NAICS
- Emergency and Other Relief Services (624230), Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (62411)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)
- akta.pro secondary industries
- Mental Health & Crisis Support Services (BPAGAEAH), Mental Health & Crisis Support Services (BPAGACAD), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Crisis Intervention & Suicide Prevention Services (EDALAFAD), Crisis Response & Threat Assessment (Suicide Prevention, Violence Prevention) (EDAJAIAH)
Keywords
Where Crisis Support Services of Alameda County is headquartered
LocationHeadquarters
- HQ city
- Oakland
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Crisis Support Services of Alameda County business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations
Revenue model
- Government Funding: Primary funding from Alameda County Behavioral Health Care Services through the Mental Health Services Act (Prop 63). This supports core crisis and mental health services.
- Donations: Community donations from individuals supporting the organization's operations. Services rely on volunteers and small donations.
- Sliding Scale Therapy Fees: Therapy services offered on a sliding fee scale for Alameda County residents. Some group therapy offered at low cost to the community.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Sliding scale therapy for Alameda County residents |
| Freemium | Pay-as-you-go | Free youth therapy (ORCA Program) |
| Unit Pricing | Pay-as-you-go | Low-cost group therapy |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
Crisis Support Services of Alameda County product offering
Product offeringCore offering
Crisis Support Services of Alameda County provides 24-hour crisis and suicide prevention support via the 988 Lifeline (call, text, chat), a continuum of therapy services for youth, adults, older adults, and families (individual therapy, grief therapy, school-based counseling, and the ORCA youth program), and community education through Mental Health First Aid and suicide prevention trainings across Alameda County. Services are delivered free at the crisis line and on a sliding scale for therapy, supported by county contracts, donations, and trained volunteers.
Product overview
Crisis Support Services of Alameda County operates as a community-based nonprofit offering a coordinated suite of crisis intervention and mental health services. The organization provides three interconnected core service areas: Crisis Services (24/7 988 Lifeline for immediate crisis support via call, text, and chat), Therapy Services (individual therapy, grief counseling, school-based programs, and the ORCA youth suicide prevention program), and Community Education (mental health first aid training and suicide prevention workshops). Additional offerings include support groups, a 988 volunteer phone counselor program with extensive training, and clinical internships for graduate students. Services are delivered in-person in North Oakland offices and via telehealth/telephone, with community education available through workshops and presentations.
Differentiator
Problem solved
Functional benefit
Products and services
- Crisis Services (988 Lifeline) 24-hour crisis and suicide prevention lifeline providing immediate emotional support via call, text, or chat through the 988 number, connecting Alameda County residents to ongoing resources and trained volunteer counselors.
- Therapy Services Comprehensive therapy offerings including individual therapy for older adults 65+, grief therapy, school-based counseling, and the ORCA suicide-focused short-term therapy program for youth 25 and under, available on a sliding scale.
- Community Education
Quantifiable outcome
- Less than 1% of crisis calls require emergency services (0.42%)
- +3 more outcomes
Companies that use Crisis Support Services of Alameda County
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles4 records
Crisis Support Services of Alameda County technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Crisis Support Services of Alameda County partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- First Presbyterian Church of BerkeleycoreOriginal volunteer line operated from the basement of a nearby church. Historical founding partner in 1965.
- Alameda County Behavioral Health Care Services (ACBH)corePrimary government contractor providing funding through the Mental Health Services Act (Prop 63). CSS operates as a contractor with the county and staff/volunteers are held to ACBH standards.
- 988 Lifeline NetworkcoreLocal crisis center part of the national 988 suicide prevention and crisis lifeline network. Receives calls, texts, and chats routed based on area code.
- Alameda County Mobile Crisis TeamscoreCSS provides information and referrals to Alameda County's Mobile Crisis Teams who can provide in-person support for mental health crises.
- Alameda County Public SchoolscorePartnership with local schools to provide on-site counseling services, assessment, referrals, and supportive counseling for students K-12.
- Downtown Oakland Senior CenterminorPartner location for Drop-In Grief Group meetings on Thursdays 11:30am to 1pm.
- First Presbyterian Church of BerkeleyminorVenue partner for community education events and workshops like 'Love in the Face of Grief'.
- Healthcare and Mental Health ProviderscoreWorks collaboratively with therapists, psychiatric facilities, and other providers to ensure a continuum of care for clients.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Crisis Support Services of Alameda County competitors and assessment
Company assessmentRegional players
- Samaritans (Boston): Massachusetts-based nonprofit operating a 24/7 suicide prevention and crisis helpline with volunteer counselors. Comparable in volunteer-driven crisis line model, though geographically separate.
- Castro-Mission Health Center / SF Community Health: Bay Area community health organization providing integrated behavioral health, crisis support, and therapy to vulnerable populations. Comparable in community-based mental health service delivery model.
Emerging players
- The Trevor Project: National nonprofit providing crisis intervention for LGBTQ+ youth via call, text, and chat. Overlaps with CSS's youth crisis services and 988 text routing, with similar volunteer training infrastructure.
Direct peers
- Crisis Text Line: National nonprofit providing 24/7 text-based crisis support via trained volunteers. Comparable in crisis-intervention service delivery and volunteer-driven operating model, though national rather than county-based.
- Pacific Clinics: California-based nonprofit behavioral health provider offering crisis services, therapy, and community education. Comparable in nonprofit, county-contracted behavioral health service delivery model.
- Didi Hirsch Mental Health Services: Los Angeles-based nonprofit operating a 988 crisis center, suicide prevention, and mental health services. Most directly comparable to CSS in mission, scale, and 988 lifeline center role.
- Contra Costa Crisis Center: Neighboring Bay Area nonprofit providing 24/7 crisis intervention, suicide prevention, and mental health services. Directly comparable as a county-level crisis center with volunteer-driven model and 988 network affiliation.
Broad incumbents
- Mental Health America: National community-based nonprofit addressing mental health through advocacy, education, and screening. Overlaps with CSS's community education and public-awareness work but at a national scale.
- Optum Behavioral Health (UnitedHealth Group): Large managed behavioral health organization operating crisis lines and telehealth services. Comparable in crisis intervention and managed care contracting but operates at vastly greater scale across broad behavioral health.
Others
- American Association of Suicidology: Professional membership organization that certifies crisis centers including CSS. Comparable as an ecosystem partner setting standards for crisis intervention service quality.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Crisis Support Services of Alameda County social profiles
Digital presenceCrisis Support Services of Alameda County compliance and trust
Trust signalCompliance2 records
Crisis Support Services of Alameda County financial estimates
Financial estimateRevenue estimate
Valuation estimate
Crisis Support Services of Alameda County leadership team
Management profileNumber of profiles
Profiles1 record
Crisis Support Services of Alameda County funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Crisis Support Services of Alameda County M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Crisis Support Services of Alameda County
What does Crisis Support Services of Alameda County do?
Crisis Support Services of Alameda County provides 24-hour crisis and suicide prevention support via the 988 Lifeline (call, text, chat), a continuum of therapy services for youth, adults, older adults, and families (individual therapy, grief therapy, school-based counseling, and the ORCA youth program), and community education through Mental Health First Aid and suicide prevention trainings across Alameda County. Services are delivered free at the crisis line and on a sliding scale for therapy, supported by county contracts, donations, and trained volunteers.
Is Crisis Support Services of Alameda County a public or private company?
Crisis Support Services of Alameda County is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Crisis Support Services of Alameda County founded?
Crisis Support Services of Alameda County was founded in 1966. It employs 51 to 100 people.
Where is Crisis Support Services of Alameda County based?
Crisis Support Services of Alameda County is headquartered in Oakland, United States, in the North America region.
How does Crisis Support Services of Alameda County make money?
Three revenue lines are on record. Government Funding is the primary driver. The others are donations and sliding Scale Therapy Fees.
Who are Crisis Support Services of Alameda County's main competitors?
Regional players on record are Samaritans (Boston) and Castro-Mission Health Center / SF Community Health. The Trevor Project is listed as an emerging player. Direct peers are Crisis Text Line, Pacific Clinics, Didi Hirsch Mental Health Services and Contra Costa Crisis Center. Broad incumbents are Mental Health America and Optum Behavioral Health (UnitedHealth Group). American Association of Suicidology is listed as an others.
Does Crisis Support Services of Alameda County have an API?
No public API is recorded for Crisis Support Services of Alameda County.
What industry is Crisis Support Services of Alameda County in?
Crisis Support Services of Alameda County's product category is Crisis Intervention and Mental Health Services. Its primary akta.pro industry code is HLAEAHAK, Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination), with a secondary code of BPAGAEAH, Mental Health & Crisis Support Services. Its NAICS code is 624230 and its SIC code is 8300.