Crisis Support Services of Alameda County

Name

Crisis Support Services of Alameda County

Legal name

Crisis Support Services of Alameda County

Website

https://crisissupport.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Crisis Intervention and Mental Health Services

NAICS

Emergency and Other Relief Services (624230), Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (62411)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Behavioral Health Crisis Services Management (988/Hotlines/Mobile Crisis Coordination) (HLAEAHAK)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Mental Health & Crisis Support Services (BPAGACAD), Crisis Support, Suicide Prevention & Acute Behavioral Triage Platforms (HLALAEAI), Crisis Intervention & Suicide Prevention Services (EDALAFAD), Crisis Response & Threat Assessment (Suicide Prevention, Violence Prevention) (EDAJAIAH)

Keywords

• Crisis intervention services
• Suicide prevention lifeline
• Community mental health
• Grief therapy services
• Mental health education

Headquarters

HQ city

Oakland

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations

Revenue model

1. Government Funding: Primary funding from Alameda County Behavioral Health Care Services through the Mental Health Services Act (Prop 63). This supports core crisis and mental health services.
2. Donations: Community donations from individuals supporting the organization's operations. Services rely on volunteers and small donations.
3. Sliding Scale Therapy Fees: Therapy services offered on a sliding fee scale for Alameda County residents. Some group therapy offered at low cost to the community.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Crisis Support Services of Alameda County provides 24-hour crisis and suicide prevention support via the 988 Lifeline (call, text, chat), a continuum of therapy services for youth, adults, older adults, and families (individual therapy, grief therapy, school-based counseling, and the ORCA youth program), and community education through Mental Health First Aid and suicide prevention trainings across Alameda County. Services are delivered free at the crisis line and on a sliding scale for therapy, supported by county contracts, donations, and trained volunteers.

Product overview

Crisis Support Services of Alameda County operates as a community-based nonprofit offering a coordinated suite of crisis intervention and mental health services. The organization provides three interconnected core service areas: Crisis Services (24/7 988 Lifeline for immediate crisis support via call, text, and chat), Therapy Services (individual therapy, grief counseling, school-based programs, and the ORCA youth suicide prevention program), and Community Education (mental health first aid training and suicide prevention workshops). Additional offerings include support groups, a 988 volunteer phone counselor program with extensive training, and clinical internships for graduate students. Services are delivered in-person in North Oakland offices and via telehealth/telephone, with community education available through workshops and presentations.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Services (988 Lifeline) 24-hour crisis and suicide prevention lifeline providing immediate emotional support via call, text, or chat through the 988 number, connecting Alameda County residents to ongoing resources and trained volunteer counselors.
• Therapy Services Comprehensive therapy offerings including individual therapy for older adults 65+, grief therapy, school-based counseling, and the ORCA suicide-focused short-term therapy program for youth 25 and under, available on a sliding scale.
• Community Education

Quantifiable outcome

• Less than 1% of crisis calls require emergency services (0.42%)
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered core and minor.

• First Presbyterian Church of BerkeleycoreStrategic or Co-development Partner · 1 January 1965Original volunteer line operated from the basement of a nearby church. Historical founding partner in 1965.
• Alameda County Behavioral Health Care Services (ACBH)coreStrategic or Co-development PartnerPrimary government contractor providing funding through the Mental Health Services Act (Prop 63). CSS operates as a contractor with the county and staff/volunteers are held to ACBH standards.
• 988 Lifeline NetworkcoreStrategic or Co-development PartnerLocal crisis center part of the national 988 suicide prevention and crisis lifeline network. Receives calls, texts, and chats routed based on area code.
• Alameda County Mobile Crisis TeamscoreStrategic or Co-development PartnerCSS provides information and referrals to Alameda County's Mobile Crisis Teams who can provide in-person support for mental health crises.
• Alameda County Public SchoolscoreStrategic or Co-development PartnerPartnership with local schools to provide on-site counseling services, assessment, referrals, and supportive counseling for students K-12.
• Downtown Oakland Senior CenterminorStrategic or Co-development PartnerPartner location for Drop-In Grief Group meetings on Thursdays 11:30am to 1pm.
• First Presbyterian Church of BerkeleyminorStrategic or Co-development PartnerVenue partner for community education events and workshops like 'Love in the Face of Grief'.
• Healthcare and Mental Health ProviderscoreStrategic or Co-development PartnerWorks collaboratively with therapists, psychiatric facilities, and other providers to ensure a continuum of care for clients.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Samaritans (Boston): Massachusetts-based nonprofit operating a 24/7 suicide prevention and crisis helpline with volunteer counselors. Comparable in volunteer-driven crisis line model, though geographically separate.
• Castro-Mission Health Center / SF Community Health: Bay Area community health organization providing integrated behavioral health, crisis support, and therapy to vulnerable populations. Comparable in community-based mental health service delivery model.

Emerging players

• The Trevor Project: National nonprofit providing crisis intervention for LGBTQ+ youth via call, text, and chat. Overlaps with CSS's youth crisis services and 988 text routing, with similar volunteer training infrastructure.

Direct peers

• Crisis Text Line: National nonprofit providing 24/7 text-based crisis support via trained volunteers. Comparable in crisis-intervention service delivery and volunteer-driven operating model, though national rather than county-based.
• Pacific Clinics: California-based nonprofit behavioral health provider offering crisis services, therapy, and community education. Comparable in nonprofit, county-contracted behavioral health service delivery model.
• Didi Hirsch Mental Health Services: Los Angeles-based nonprofit operating a 988 crisis center, suicide prevention, and mental health services. Most directly comparable to CSS in mission, scale, and 988 lifeline center role.
• Contra Costa Crisis Center: Neighboring Bay Area nonprofit providing 24/7 crisis intervention, suicide prevention, and mental health services. Directly comparable as a county-level crisis center with volunteer-driven model and 988 network affiliation.

Broad incumbents

• Mental Health America: National community-based nonprofit addressing mental health through advocacy, education, and screening. Overlaps with CSS's community education and public-awareness work but at a national scale.
• Optum Behavioral Health (UnitedHealth Group): Large managed behavioral health organization operating crisis lines and telehealth services. Comparable in crisis intervention and managed care contracting but operates at vastly greater scale across broad behavioral health.

Others

• American Association of Suicidology: Professional membership organization that certifies crisis centers including CSS. Comparable as an ecosystem partner setting standards for crisis intervention service quality.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CSScrisisline
• LinkedInlinkedin.com/company/crisis-support-services-of-alameda-county

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crisis Support Services of Alameda County