TriCare

What TriCare does

TriCare Limited is a family-owned Australian operator of residential aged care and retirement living communities, headquartered in Mount Gravatt, Queensland. Established in 1969, the company runs 17 residential aged care residences across Queensland and Victoria and 10 independent retirement communities across Queensland, New South Wales, and Victoria. Its aged care residences provide 24/7 nursing, clinical care, freshly prepared meals, domestic services, personal assistance, and specialized Memory Support and Palliative Care programs, with revenue generated through accommodation payments (RAD/DAP equivalents) and daily care fees. The retirement living business offers homes for purchase within supported communities that include 24-hour emergency call systems, swimming pools, libraries, bowls clubs, and resident committees, with revenue derived from home purchase payments, ongoing service fees, and deferred exit fees.

The company operates a direct-to-consumer go-to-market model: prospective residents and families access information via the tricare.com.au website, call a central enquiry line (07 3360 9000), book tours, complete Medical Assessment Questionnaires, and are guided through placement by site-level Facility Managers, Clinical Managers, Registered Nurses, and Qualified Carers. Each aged care residence is held in a separate wholly-owned Pty Ltd subsidiary (e.g., TriCare Annerley Aged Care Pty Ltd, TriCare Williams Landing Aged Care Pty Ltd), and the group is fully owned by the founding family with no disclosed institutional investors. Supporting technology is operational rather than AI-native, comprising 24-hour emergency call systems, CCTV site monitoring, and facial recognition timekeeping for staff attendance. Marketing is direct: website content, email newsletter, phone enquiry, and on-site tours. Compliance is delivered under the Aged Care Act, Privacy Act, and state retirement village legislation, with explicit acknowledgment of the 2024 Aged Care Act amendments and 2025 Aged Care Rules.

Name

TriCare

Legal name

TriCare Limited

Website

https://tricare.com.au

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

TriCare Limited is a family-owned Australian provider operating 17 residential aged care residences and 10 retirement communities across Queensland, Victoria, and New South Wales, serving seniors requiring 24/7 clinical care or independent living with community support.

Ownership category

akta.pro rank

Headquarters

HQ city

Mount Gravatt

HQ country

Australia

HQ region

Oceania

Offices24 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Residential Aged Care Services: TriCare operates 17 residential aged care residences providing 24/7 care including nursing, clinical care, meals, domestic services, and personal assistance. Revenue is generated through accommodation payments and daily care fees, with complex care services including Memory Support and Palliative Care.
2. Retirement Living Communities: TriCare operates 10 retirement communities offering independent living units and serviced apartments. Residents can purchase homes within the communities. Revenue includes entrance fees, ongoing service fees, and facility usage. Communities include independent living and serviced apartment options with maintenance-free lifestyle.
3. Retirement Village Services: Retirement living communities with various service levels from independent living to serviced apartments providing assistance with heavy laundry, housekeeping, and meals. Ongoing fees cover facilities including swimming pools, libraries, bowls clubs, and community activities.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

TriCare operates residential aged care residences and independent retirement living communities across Queensland, Victoria, and NSW in Australia. The company runs 17 aged care residences providing 24/7 clinical care including nursing, Memory Support, and Palliative Care, alongside 10 retirement communities offering independent living units and serviced apartments. Revenue is generated through accommodation payments, daily care fees, and ongoing service fees.

Product overview

TriCare operates as a dual-product aged care and retirement living provider. The core offering consists of Residential Aged Care (nursing homes providing 24/7 clinical care, memory support, and palliative care) and Retirement Living (independent living communities). The Residential Aged Care network includes 17 residences across Queensland and Victoria, while the Retirement Living network comprises 10 communities. Supporting services include a Room Type Calculator for pricing comparison and Book a Tour functionality for prospective residents. The company has been operating for over 50 years as a family-owned business.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Aged Care 24/7 residential aged care services (nursing homes) providing safe home, clinical care, fresh meals, domestic services, and personal assistance for seniors who can no longer live at home without support. Includes specialized Memory Support for dementia and Palliative Care services.
• Retirement Living Independent retirement living communities offering homes in safe, secure, and supported environments with maintenance-free lifestyle, social activities, 24-hour emergency call systems, and like-minded neighbors. Communities include independent living units and serviced apartments with options for heavy laundry, housekeeping, and meals.

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Bolton Clarke: One of Australia's largest not-for-profit aged care and retirement living providers, operating residential aged care, retirement villages, and home care across multiple states. Directly comparable to TriCare's dual residential aged care + retirement living model, with broader national scale.
• Opal Aged Care: Major private residential aged care operator with 80+ homes across Australia. Highly comparable to TriCare's residential aged care footprint and clinical service model, with similar multi-state Australian operations.
• Estia Health: ASX-listed residential aged care operator with ~70 homes across Australia. Closest pure-play comparator to TriCare's residential aged care business, with similar 24/7 clinical care model including dementia and palliative care, though without TriCare's retirement-living arm.
• IRT Group (Illawarra Retirement Trust): Australian retirement living and aged care provider operating communities across NSW, QLD, ACT and VIC. Comparable to TriCare in its dual retirement-living + residential aged care model and similar geographic focus on the eastern seaboard.
• Japara Healthcare: ASX-listed (later delisted) residential aged care provider with homes across Australia. Closely comparable to TriCare's residential aged care model, including delivery of dementia and palliative care in residential settings.
• Aveo Group: ASX-listed retirement living operator with a large portfolio of retirement communities across Australia. Closest direct comparator to TriCare's Retirement Living Communities Network, sharing the same entrance-fee, ongoing service-fee, and exit-fee revenue model.
• Regis Healthcare: ASX-listed aged care provider operating ~70 residential aged care homes across Australia and the UK. Comparable to TriCare in scale of residential aged care operations and in delivery of high-acuity clinical services to elderly residents.

Broad incumbents

• Bupa Aged Care Australia: Subsidiary of global Bupa Group operating residential aged care and home care across Australia. Broader incumbent with deeper capital base and international parent — overlaps with TriCare's residential aged care offering but at substantially greater scale.
• Lendlease Retirement Living: Retirement living arm of major ASX-listed property group Lendlease, operating retirement villages across Australia. Comparable to TriCare's retirement-living business model (home purchase + ongoing fees + exit fees) though embedded within a much larger diversified property developer.

Regional players

• Ryman Healthcare: NZX/ASX-listed retirement village and aged care operator primarily in New Zealand and expanding into Australia. Highly comparable integrated retirement-village-plus-aged-care model (similar to TriCare's CCRC approach) but headquartered and primarily operating trans-Tasman.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/TriCareAU
• LinkedInlinkedin.com/company/tricare-aged-care-and-retirement-living

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TriCare