Opal Aged Care
Opal HealthCare is one of Australia's largest private residential aged care providers, operating 133 Care Communities across five states with 17,000+ team members caring for 12,000+ older Australians through permanent, respite and dementia care services funded by government subsidies and resident contributions.
- Company typePrivate
- Founded2013
- HeadquartersSydney, Australia
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Opal Aged Care does
Opal HealthCare (legally DPG Services Pty Ltd, operating as Opal Aged Care) is one of Australia's largest private residential aged care providers, operating 133 Care Communities across New South Wales, Victoria, Queensland, South Australia and Western Australia with more than 17,000 team members caring for over 12,000 residents and clients. Its core offering is full-time residential aged care — 24/7 nursing, assistance with daily living, in-house dining, dementia-specific care with memory support wings, respite (day and long-term), and reablement services — augmented by on-site Wellness Centres run in partnership with allied health providers and a digital Virtual Mailbox that prints and delivers family messages to residents.
The business operates on a government-regulated revenue model layered with resident contributions. The Australian Government funds the majority of services through the Basic Daily Fee (set at 85% of the single age pension, indexed twice yearly), with residents contributing Refundable Accommodation Deposits (RAD) or Daily Accommodation Payments (DAP), means-tested Hotelling and Non-Clinical Care Contributions, and optional Higher Everyday Living Fees at participating communities. Distribution is direct-to-consumer via a 1300 phone line, website enquiry portal, and physical community tours, with referrals flowing through My Aged Care, ACAT assessments, GPs, hospitals and discharge planners. Marketing is content-led (Opal Moments Magazine, Cuppa Q&A video series, Dementia Care Connections webinars and Cafes) across Facebook, Instagram and the corporate website, with multi-language support in Arabic, Chinese, Greek and Spanish.
Recent corporate strategy has been defined by acquisition-led consolidation: BlueCross Group (31 communities, ~4,000 staff, completed July 2024), Cranbrook Care (5 NSW communities, March 2025), and Australian Aged Care Group (3 Victorian communities, September 2025). Strategic partnerships with Aveo (Croydon Grove, $57M), Stockland (Winston Hillside) and University of Canberra / Pariter (100-year lease, 230 independent living units plus 180 aged care beds, November 2025) extend the model into co-located retirement living and intergenerational developments, including entry into the previously unserved ACT market. The company is privately held, led by CEO Rachel Argaman, and operates the Opal HealthCare Academy as a workforce development platform, with active international recruitment via the Pacific Australia Labour Mobility scheme, CareerTrackers and CareerSeekers programs.
Opal Aged Care firmographics
Firmographics- Name
- Opal Aged Care
- Legal name
- DPG Services Pty Ltd
- Website
- https://opalhealthcare.com.au
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Opal HealthCare is one of Australia's largest private residential aged care providers, operating 133 Care Communities across five states with 17,000+ team members caring for 12,000+ older Australians through permanent, respite and dementia care services funded by government subsidies and resident contributions.
- Ownership category
- akta.pro rank
Opal Aged Care industry classification
Industry- Product category
- Residential Aged Care
- NAICS
- Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (6233), Nursing and Residential Care Facilities (623)
- SIC
- Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)
Keywords
Where Opal Aged Care is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
Opal Aged Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Residential Aged Care Fees: Government-funded residential aged care where the Australian Government funds most services. Residents who can afford to contribute to costs are required to do so based on assessed means. Fee structures include Basic Daily Fee (85% of single age pension), accommodation charges (RAD/DAP/DAC), means-tested care fees (Hotelling Contribution), Non-Clinical Care Contribution, and optional Higher Everyday Living fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Daily Fee - mandatory for all residents |
| Transaction based/ take rate | Monthly | Accommodation charges (RAD/DAP/DAC) |
| Usage-based | Monthly | Means-Tested Care Fees (Hotelling Contribution, Non-Clinical Care Contribution) |
| Subscription | Monthly | Higher Everyday Living (HELF) - Optional premium services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Opal Aged Care product offering
Product offeringCore offering
Opal HealthCare provides residential aged care services through 133 Care Communities across five Australian states, offering 24/7 nursing care, permanent and respite accommodation, dementia care with memory support wings, allied health and rehabilitation services, and in-house dining and lifestyle programs. The company serves over 12,000 residents and clients with a relationship-centred care model, supported by government-regulated fee structures and optional Higher Everyday Living premium services.
Product overview
Opal HealthCare operates a unified residential aged care platform consisting of core residential aged care services (133 Care Communities across NSW, VIC, QLD, SA, and WA) complemented by integrated support modules including Dementia Care Connections (webinar series and support groups), Wellness Centres (rehabilitation and reablement services), the Opal HealthCare Academy (staff training and career development), and digital services (Virtual Mailbox messaging, Online Enquiry Portal, and Online Payment System). Higher Everyday Living offers optional premium add-on services at select locations. The company has grown significantly through acquisitions including BlueCross (2024), Cranbrook Care (2025), and AACG (2025).
Differentiator
Problem solved
Functional benefit
Products and services
- Residential Aged Care
- Dementia Care
- Respite Care
- Wellness Centres
- Higher Everyday Living (HELF)
Companies that use Opal Aged Care
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles2 records
Opal Aged Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Opal Aged Care partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and minor.
- University of CanberracoreGroundbreaking 100-year land lease partnership for ACT's first intergenerational retirement living and aged care community on UC's Bruce campus. Will feature 230 independent living units and 180-bed residential aged care community, complementing UC's existing health infrastructure including UC Hospital and UC Health Hub.
- ParitercoreSpecialist developer and operator of community infrastructure partnering with University of Canberra and Opal HealthCare for the intergenerational development. Pariter enters a 100-year land lease from the University and leads design and delivery of the retirement community master plan.
- CareerSeekersminorPartnership with CareerSeekers to provide valuable work experience in the aged care sector for university students seeking refuge in Australia. In 2024, Opal HealthCare welcomed interns Vadym, Ali, Malika and Mortaza working with Communications & Sustainability, ICT, Learning & Development, and Risk & Innovation teams at the Sydney Home Office.
- Pacific Australia Labour Mobility (PALM) schememinorGovernment-supported scheme enabling aged care workers from Fiji and Timor-Leste to work in Australia, bringing much-needed capability to regional Care Communities. Opal HealthCare welcomed 22 team members from Fiji, providing accommodation and support. Training partner Essential Skills helped graduates earn Certificate III in Individual Support.
- CareerTrackersminorPartnership with CareerTrackers to welcome Aboriginal and Torres Strait Islander interns into Opal HealthCare teams to support their tertiary studies and future careers with practical work experience. In 2020, over 4,864 hours of work was offered to CareerTrackers interns, with eight interns working across five different teams for an average of four months.
- AveocoreRetirement living provider partnership at Croydon Grove Care Community in Victoria. $57 million investment enabling older people to continue living locally through all stages of ageing, with residential aged care co-located within the Mingarra Retirement Living community.
- StocklandminorPartnership with Stockland for Winston Hillside Care Community, located alongside 'The Willows' retirement living village. Provides continuum of care enabling residents to maintain independence and stay in their community for as long as possible.
- Essential SkillsminorTraining partner supporting the PALM scheme, helping team members from Fiji and Timor-Leste graduate as Care Support Officers with Certificate III in Individual Support qualifications.
- DPG Services Pty LtdcoreDPG Services Pty Ltd is the legal entity that owns Opal HealthCare and operates the opalhealthcare.com.au website. All material on the website is owned by DPG Services Pty Ltd or its licensors.
Scale indicators8 records
Recent moves8 records
Expansion highlights5 records
Opal Aged Care competitors and assessment
Company assessmentDirect peers
- Estia Health: ASX-listed residential aged care provider operating ~70+ homes across Australia, offering permanent, respite and dementia care — a direct comparable in scale, services and customer to Opal HealthCare.
- Regis Healthcare: ASX-listed operator of ~60+ residential aged care homes across Australia with a comparable mix of permanent, respite and dementia services and similar government-funded revenue model.
- Arcare: Privately held Australian residential aged care operator with multiple homes across VIC, NSW and QLD — comparable family-owned operator competing directly for residents in overlapping geographies.
- Japara Healthcare: Australian residential aged care operator providing permanent, respite and dementia care across ~50+ homes — closely comparable size and service mix to Opal's portfolio.
- Bolton Clarke: One of Australia's largest not-for-profit aged care providers (formed by merger of RSL Care + RDNS), operating residential care homes and home care services nationally — competes head-to-head with Opal for residents.
- Resthaven: South Australian not-for-profit aged care provider operating residential aged care homes plus community services — directly comparable residential offering, though regional.
- Bupa Aged Care Australia: Australian arm of global health insurer Bupa, operating ~50+ residential aged care homes — directly competes with Opal across the same funding and resident segments.
Regional players
- Aveo Group: ASX-listed retirement living operator and Opal's partner at Croydon Grove — overlapping elderly customer base, but Aveo focuses on independent living rather than residential aged care.
Broad incumbents
- BlueCare (UnitingCare Queensland): Large Queensland-based aged and community care provider offering residential, home care and allied health services — overlaps with Opal on residential care but operates a broader community-services portfolio.
- Mercy Health: Catholic not-for-profit operating residential aged care homes plus hospitals and home care across Australia — competes for the same residents with comparable residential aged care offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Opal Aged Care social profiles
Digital presenceOpal Aged Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Opal Aged Care leadership team
Management profileNumber of profiles
Profiles7 records
Opal Aged Care subsidiaries and ownership
Company hierarchySubsidiaries3 records
Opal Aged Care funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Opal Aged Care M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Opal Aged Care
What does Opal Aged Care do?
Opal HealthCare provides residential aged care services through 133 Care Communities across five Australian states, offering 24/7 nursing care, permanent and respite accommodation, dementia care with memory support wings, allied health and rehabilitation services, and in-house dining and lifestyle programs. The company serves over 12,000 residents and clients with a relationship-centred care model, supported by government-regulated fee structures and optional Higher Everyday Living premium services.
Is Opal Aged Care a public or private company?
Opal Aged Care is a private company. It is classified as corporate owned and is currently operating.
When was Opal Aged Care founded?
Opal Aged Care was founded in 2013. It employs 1,001 to 5,000 people.
Where is Opal Aged Care based?
Opal Aged Care is headquartered in Sydney, Australia, in the Oceania region.
How does Opal Aged Care make money?
One revenue line is on record: residential Aged Care Fees.
Who are Opal Aged Care's main competitors?
Direct peers on record are Estia Health, Regis Healthcare, Arcare, Japara Healthcare, Bolton Clarke, Resthaven and Bupa Aged Care Australia. Aveo Group is listed as a regional player. Broad incumbents are BlueCare (UnitingCare Queensland) and Mercy Health.
Does Opal Aged Care have an API?
No public API is recorded for Opal Aged Care.
What industry is Opal Aged Care in?
Opal Aged Care's product category is Residential Aged Care. Its primary akta.pro industry code is HLADABAC, Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place). Its NAICS code is 6233 and its SIC code is 8050.