Fair Employment Agency

What Fair Employment Agency does

Fair Employment Agency Limited (公平僱傭中心有限公司) is a Hong Kong-headquartered non-profit employment agency founded in 2014 that places Filipino and Indonesian domestic workers with Hong Kong households. The company operates a service portfolio structured around the full employment lifecycle: Full Placement (candidate matching plus visa processing), Direct Hire for international and local hires (visa and document processing only), Contract Renewal, Driving Duties Application, Priority/Expedited Processing, and Exit Management. A complementary 'Introduction to Money Management' financial education course is delivered free through partner Uplifters. The agency's central differentiation is its no-worker-fee model — all fees are paid by employers — positioning against traditional Hong Kong agencies whose revenue historically depended on illegal placement charges to workers.

The business runs on a conventional web platform at fairagency.org with bilingual English/Chinese content and an Indonesian sub-portal, supported by phone, WhatsApp, email, and in-office consultations from offices in Wan Chai and Sheung Wan. Technology is operationally simple: online enquiry forms, digital document handling, and case management rather than proprietary matching algorithms or AI tooling. Distribution is direct-to-consumer via SEO-driven Q&A content, social media (Facebook, Instagram, Twitter), an email bulletin, and earned media coverage in Quartz, the South China Morning Post, and Forbes.

Fair Employment Agency holds Employment Agencies Administration License #80990 and is accredited by the Philippine Overseas Labor Office (POLO) and the Indonesian Consulate General in Hong Kong — credentials functionally required to operate in this market segment. The company reports over 8,000 cumulative placements since founding, a 90% employer referral rate, 95% worker satisfaction, a gold and multiple silver Expat Living Reader's Choice Awards (2020–2024), and 2018 Forbes 30 Under 30 Asia recognition of co-founder Scott Stiles. The ownership and funding structure is independent and undisclosed, with no parent company or institutional backing identified.

Name

Fair Employment Agency

Legal name

Fair Employment Agency Limited

Website

https://fairagency.org

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Fair Employment Agency is a Hong Kong non-profit that places Filipino and Indonesian domestic workers with Hong Kong households, charging employers only and never charging workers placement fees, operating under EAA licensing and Philippine and Indonesian Consulate accreditations.

Ownership category

akta.pro rank

Product category

Domestic Helper Recruitment Services

NAICS

Employment Placement Agencies (561311)

SIC

Services-Employment Agencies (7361)

akta.pro primary industry

Administrative, Clerical & Office Support Direct Hire (BPACAFAF)

Keywords

• Domestic helper placement
• Employment agency services
• Visa processing services
• Recruitment agency
• Contract renewal services

Headquarters

HQ city

Wan Chai

HQ country

Hong Kong SAR China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Full Placement Services: End-to-end placement service including candidate matching, visa processing, and documentation handling. Charged to employers only; no fees charged to workers.
2. Direct Hire Services: Visa processing services for employers who have already found a domestic helper independently. Available for both overseas (international) and local (domestic) hires.
3. Contract Renewal Services: Assistance with contract renewal procedures and paperwork for existing employer-helper relationships.
4. Exit Management Services: Termination procedures, calculations, and paperwork services when parting ways with a domestic worker. Includes ID407E form submission to Immigration Department.
5. Priority/Expedited Processing: Expedited visa processing service for urgent domestic helper arrivals. Includes personalized supporting letter, individual courier handling, and in-person Immigration follow-ups.
6. Driving Duties Application: Special permit application service for domestic helpers requiring motor vehicle driving duties.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Fair Employment Agency is a non-profit recruitment agency based in Hong Kong that places domestic helpers — primarily Filipino and Indonesian migrants — with Hong Kong households. Services span candidate matching, visa/immigration processing, contract renewals, driving permit applications, expedited (priority) processing, and exit/termination management. Placement fees are charged to employers only; workers are not charged.

Product overview

Fair Employment Agency is a non-profit employment agency that provides placement and visa processing services for domestic helpers in Hong Kong. The company operates a portfolio of services organized around the employment lifecycle: Full Placement (matching employers with domestic helpers including visa processing), Direct Hire for international and local candidates (document and visa processing only), Contract Renewal services, Driving Duties applications, Priority Service for expedited processing, and Exit Management for contract terminations. A complementary money management course is offered free through partner Uplifters. The company differentiates itself by not charging workers placement fees and emphasizing ethical, transparent practices.

Differentiator

Problem solved

Functional benefit

Products and services

• Full Placement Service Comprehensive placement service for Hong Kong employers seeking to hire a domestic helper. Includes candidate matching, interviews, translation, document handling and full visa processing. Charged to the employer only; no fee to workers.
• Direct Hire (International / Overseas Processing) Visa and document processing service for employers who have already sourced a domestic helper from overseas (Philippines or Indonesia) and need the agency to manage the immigration paperwork.
• Direct Hire (Local Processing) Document processing service for employers hiring a domestic helper who is already in Hong Kong under an existing arrangement; agency handles the local visa and contract documentation.
• Contract Renewal Service Service for employers and helpers extending an existing domestic helper employment contract, handling the paperwork and Immigration Department procedures for renewal.
• Driving Duties Application Service Service that assists employers in applying for a special driving permit so a Filipino domestic helper can perform motor vehicle driving duties. Priced at HK$2,000.
• Priority Service (Expedited Processing) Expedited visa processing service for Filipino domestic helpers requiring urgent arrival. Priced at HK$3,000 with an HK$1,800 refund guarantee if the expedited timeline (6 weeks non-first-timer, 10 weeks first-timer) is not met. Includes a personalized supporting letter, individual courier handling, DHL Express and in-person Immigration follow-ups.
• Exit Management Service Termination service for employers parting ways with a domestic helper. Priced at HK$3,500 and covers expert advice on termination procedures, preparation of termination documents, calculation of entitlements, ID407E form submission to the Immigration Department, free boarding house access for the worker awaiting a flight, and an HK$1,500 credit toward a future Full Placement or Direct Hire service within 3 months.
• Introduction to Money Management Course Free online financial literacy course offered to domestic helpers through partner Uplifters, covering budgeting, savings and financial planning. Available in English, takes 4-5 hours to complete.

Quantifiable outcome

• 8,000+ successful placements since 2014
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered minor and core.

• Expat Living Hong KongminorGTM or Marketing Partner · 6 February 2024Media partnership through Reader's Choice Awards recognition. The agency has won multiple Silver and Gold awards in the Employment Agency and Best Maid/Nanny/Confinement Services categories in 2020-2024, providing third-party validation of service quality.
• ForbescoreGTM or Marketing Partner · 27 March 2018Co-founder Scott Stiles featured on Forbes 30 Under 30 Asia 2018 list, providing high-profile recognition for the agency's social mission and ethical business model.
• Enrich HKminorOthersReferral and educational partnership. FEA refers domestic helpers to Enrich for financial literacy programs and workshops. Enrich is a Hong Kong charity providing financial education to migrant workers.
• UpliftersminorOthersEducational partnership for money management courses. FEA offers Introduction to Money Management course through Uplifters' online education platform, free for domestic helpers.
• Society for the Prevention of Cruelty to Animals (SPCA) Hong KongminorOthersContent collaboration on pet care education. SPCA collaborated with FEA to write educational content on pet care tips for domestic helpers.
• HELP for Domestic WorkersminorOthersResource partnership. FEA refers domestic helpers to HELP for educational workshops on loans and legal assistance services.
• Philippine Consulate General Hong KongcoreOthersGovernment accreditation. FEA is accredited by the Philippine Overseas Labor Office (POLO) and Consulate General, enabling them to process Filipino domestic helper visas and placements.
• Indonesian Consulate General Hong KongcoreOthersGovernment accreditation. FEA is accredited by the Indonesian Consulate, enabling them to process Indonesian domestic helper visas and placements.
• Hong Kong Labour Department - Employment Agencies AdministrationcoreOthersRegulatory licensing. FEA holds Employment Agencies Administration License #80990, required to operate as a legitimate employment agency in Hong Kong.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ManpowerGroup: Global staffing and workforce solutions provider operating across permanent placement, temporary staffing, and recruitment process outsourcing. Comparable as a broad incumbent in the broader employment services industry, though its scale and multi-sector focus make it indirect versus Fair Employment Agency's domestic-helper-specific niche.
• Recruit Holdings: Global HR and staffing conglomerate (parent of Indeed and multiple recruitment brands) with broad placement capabilities. Comparable as a broad incumbent demonstrating the full-service and technology-enabled employment agency model, though it does not specialize in Hong Kong domestic helper placement.

Direct peers

• HelperChoice: Hong Kong-headquartered online marketplace that connects households directly with foreign domestic helpers, bypassing traditional agencies. Comparable to Fair Employment Agency because it competes for the same employer-helper matching demand in Hong Kong, although it operates a self-serve platform model rather than a full-service agency model.
• Universal Employment Agency: Long-standing licensed Hong Kong employment agency placing foreign domestic helpers, including Filipino and Indonesian workers. Comparable because it serves the same regulatory environment (EAA licensing, consulate accreditation) and the same employer-helper transaction in the same geographic market.
• Domestica: Hong Kong-based domestic helper placement and staffing agency with full placement, replacement, and visa processing services. Comparable as a direct competitor in the Hong Kong foreign domestic helper market with overlapping service lines and target segments.
• Maid in Hong Kong: Hong Kong domestic helper agency placing mainly Filipino and Indonesian workers, offering full placement and direct hire services. Comparable because it targets the same employer segments with overlapping visa-processing and matchmaking workflows.
• Active Employment Agency: Hong Kong-licensed employment agency focused on foreign domestic helper placement, including full placement, renewal, and direct hire services. Comparable because it offers an analogous service portfolio targeting the same Hong Kong employer base with similar Philippine and Indonesian sourcing.

Emerging players

• HelperPlace: Online marketplace connecting families with nannies and domestic helpers across Asia (including Hong Kong). Comparable as an emerging digital alternative to traditional agencies, though its model emphasizes direct employer-helper matching rather than full-service placement.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/FairAgency
• Facebookfacebook.com/FairAgencyHK
• Instagraminstagram.com/fairagencyhk

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fair Employment Agency