What Intercall does

Intercall, the trading name of Lismore Instruments Ltd (Company No. 2085753), is a privately held UK designer and manufacturer of nurse call and staff safety systems, headquartered at the Tristar Centre in Partridge Green, West Sussex. Founded in 1986, the company operates with approximately 11-50 employees and exports to over 60 countries via a regional distribution and installation partner network spanning the Middle East, India, Africa, Europe, Latin America, and Australia. Its customer base includes UK and international care home operators, NHS and private hospitals, mental health units, custodial institutions, and commercial venues such as hotels and retail sites.

The product portfolio centres on three wired nurse call architectures: the premium Touch Series (TCP/IP-based with full-duplex VoIP intercom, RFID Care Cards, and up to 254 programmable call levels), the modern Intercall One system (launched 2021, designed to reuse legacy two-wire cabling), and the long-selling Series 600/700 (two-wire addressable). Around these sit specialised lines — SafeGuard Dementia Care (ceiling-mounted thermal imaging for bed occupancy and wandering detection), Guardian (personal panic alarms with infra-red/RF location tracking for staff safety in mental health and custodial settings), Intercall Secure Systems (vandal-resistant cell call for prisons and police stations), Disabled Toilet Alarms, and the IP470 Legacy Bridge that retrofits older systems with IP and cloud connectivity. Supporting software includes the Intercall Cloud remote-monitoring SaaS, Datalogging (100M+ events), and a 2026-launched Android suite (Connect, Insights, Device Programmer, Care Card Programmer, Voice).

The business model combines one-off hardware sales and multi-year project contracts for system design, supply, installation, and commissioning with recurring revenue from Intercall Cloud subscriptions, mobile app distribution via Google Play, and ongoing legacy-system support. The company sells directly to UK enterprise customers through its in-house sales and technical support team and indirectly in international markets through certified regional distributors and installation partners (e.g., Saturn Sales & Services, Safety Systems Distribution, Delta Telecom, Edison Telecom, International Technical Sources, MultiPower/QR Tech, KDC, Adria Ingenieria, AusScott, Lots Security, Maxlife). UK direct sales are quote-based with pricing by facility size and configuration; lead generation is anchored in industry events (Intersec Dubai, Arab Health, The Security Event, Care Show, Healthcare Estates, Design in Mental Health, regional Care Roadshows) plus content marketing, case studies, and an active social presence across LinkedIn, Facebook, X, Instagram, and YouTube.

Name

Intercall

Legal name

Lismore Instruments Ltd

Website

https://intercall.co.uk

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Intercall is a UK-based, privately held designer and manufacturer of wired nurse call and staff safety systems for care homes, hospitals, mental health facilities, custodial institutions, and commercial sites, exporting through regional distributors to over 60 countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Partridge Green

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Nurse Call Hardware Systems: Sale of physical nurse call systems including Touch Series, One Series, and legacy 600/700 systems, along with associated components such as call points, displays, sensors, pendants, and accessories.
2. Intercall Cloud Subscription: Cloud-based remote access and data monitoring service for nurse call systems, providing secure access to call data, graphical reports, and real-time event monitoring from anywhere in the world.
3. Mobile Applications: Suite of Android applications including Intercall Connect, Insights, Device Programmer, and Care Card Programmer available through Google Play store.
4. Professional Services: Installation, commissioning, training, and technical support services provided through certified installation partners. Custom system design and integration services for specific client requirements.
5. Legacy System Support: Upgrades, legacy bridges (IP470), and retrofitted components that allow older Intercall 600/700 systems to benefit from modern IP connectivity and cloud features.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

Intercall designs, manufactures, and supplies nurse call and staff safety systems for healthcare, custodial, and commercial facilities. Core offerings include the Intercall Touch Series (premium TCP/IP nurse call with VoIP intercom), Intercall One (modern affordable nurse call system), and the legacy Series 600 & 700 systems, complemented by SafeGuard thermal imaging dementia monitoring, Guardian staff attack/duress systems, Secure Systems for custodial environments, and Intercall Cloud remote monitoring services.

Product overview

Intercall is a UK-based manufacturer of nurse call and staff safety systems established in 1986, offering a comprehensive portfolio of interconnected products designed by healthcare professionals for healthcare professionals. The product portfolio comprises three core nurse call system lines: Intercall Touch (premium TCP/IP-based system with VoIP intercom), Intercall One (modern affordable system for digital age), and Series 600 & 700 (reliable legacy systems). Supporting these core systems are specialized solutions including SafeGuard Dementia Care (thermal imaging-based monitoring for dementia patients), Guardian (staff attack and duress protection system), Secure Systems (vandal-resistant solutions for custodial environments), and Disabled Toilet Alarms (commercial accessibility solutions). The ecosystem includes comprehensive accessories including call points (Basic, Standard, Plus variants), displays and touchscreens, wearable devices (neck pendants, wrist straps), pull cords, pear leads, staff identification cards/tokens, access control points, overdoor lights, corridor displays, and network bridges. Additional services include Datalogging (event recording with 100M+ event capacity), Intercall Cloud (web-based remote access and reporting), and mobile applications (Intercall Insights, Connect, Voice, Device Programmer, Care Card Programmer). The systems are designed for healthcare facilities (hospitals, residential care, dementia care, mental health), custodial environments (prisons, police stations), and commercial sectors (retail, hospitality).

Differentiator

Problem solved

Functional benefit

Brands

• Intercall Touch: Premium nurse call system series with advanced features including VoIP intercom, RFID staff identification, and cloud connectivity.
• Intercall One
• SafeGuard Dementia Care
• Guardian Staff Attack
• Intercall Secure Systems

Products and services

• Intercall Touch Series Premium nurse call system with TCP/IP networking, VoIP intercom, colour touchscreen displays, RFID staff identification, and up to 254 programmable call levels for healthcare and care home facilities.
• Intercall One Modern, affordable nurse call system designed as a digital-age upgrade to legacy systems using existing wired infrastructure, with LCD displays, call points, overdoor lights, and access points for care home and assisted living facilities.
• Series 600 & 700 Nurse Call Systems Long-standing legacy nurse call systems with simple two-wire addressable architecture, 5-7 call levels, programmable text, and call logging, with a wide range of accessories for healthcare facilities.
• SafeGuard Dementia Care Dementia care monitoring system using proprietary thermal imaging technology with ceiling-mounted sensors that detect bed occupancy and wandering without trip hazards or false alarms associated with pressure mats.
• Guardian Staff Attack System Staff attack and duress system providing personal panic alarms, silent alerts with precise location reporting, and infra-red/RF technology for staff protection in mental health, custodial, and high-risk healthcare environments.
• Secure Systems

Quantifiable outcome

• Response times dramatically improved after Intercall One installation
• +4 more outcomes

Named customers22 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature9 records

Partnerships

16 partnerships are on record, tiered core, regional and minor.

• Safety Systems Distribution LtdcoreChannel Partner/ Reseller/ DistributorUK distributor that has specified and installed hundreds of Intercall nurse call systems. Specialises in bespoke solutions including SIP telephone system integration. Works across multiple care home operators including Exemplar Health Care, Sheffcare, and Cedar Care homes. Partnered on events including Care Show Birmingham.
• Saturn Sales & Services LtdcoreImplementation/ SI/ Consulting PartnerUK installation partner incorporated in 1993 with 32-year relationship with Intercall. Installed Intercall Touch at Fleming House trial before rolling out to all 24 Hampshire County Council homes. Specialises in silent running mode integration with staff mobile phones for Cedar Care homes.
• Delta TelecomcoreChannel Partner/ Reseller/ DistributorUK distribution partner exhibiting with Intercall at Healthcare Estates. Steve Ratcliffe, Managing Director praised Intercall One's replaceability using same cables as existing systems.
• Edison TelecomcoreChannel Partner/ Reseller/ DistributorUK distribution partner exhibiting at Healthcare Estates and Design in Mental Health events. Bob and Mark Johnson lead the company.
• AusScott SystemsregionalChannel Partner/ Reseller/ DistributorAustralian distributor with John Scott as Company Director. Referenced in customer testimonials praising working relationship with Intercall.
• KYR Distribution Centre (KDC)coreChannel Partner/ Reseller/ DistributorEgyptian and African partner exhibiting Intercall One and Touch at Securex South Africa and Intelligent Cities Exhibition Cairo. Hosted African Partner Day in Cairo with Intercall training support. Eng. Tamer Safwat, CEO praised partnership built on trust.
• Maxlife Health Enterprises pvt LtdregionalChannel Partner/ Reseller/ DistributorIndian partner exhibiting at Medical Health Expo Chennai and site visits including Bharathi Infinity Hospital Madurai installation. Provides training and support for Intercall One deployments.
• Adria Ingenieria de Sistemas SLregionalChannel Partner/ Reseller/ DistributorSpanish distributor founded by Fernando Agramunt over 20 years ago. Covers Spain, Portugal, Latin America, and West Africa with installation partners throughout. Installed hundreds of nurse call systems. Recently launched Intercall One in region.
• International Technical SourcesregionalChannel Partner/ Reseller/ DistributorJordan-based distributor run by Nasser Khalil with 20+ year partnership. Supplied over 5,000 beds with Intercall 600 and 1,000 with 700 speech systems. Obtained Ministry of Health approval essential for regional work. Currently working on Princess Basma Hospital 800-bed project.
• United Medical Hospital SystemsregionalChannel Partner/ Reseller/ DistributorLondon-based partner (Ali Khalil) providing full design and planning service for hospitals in UK and globally. Part of same family business as International Technical Sources.
• MultiPower International (MPI)regionalChannel Partner/ Reseller/ DistributorUAE, Iraq and Oman-based distributor led by Quieta Raouf. Partnership since 2009 including Baghdad Medical City project. Specialises in healthcare, education, and security sectors. Works with integrators providing products, training, and full project support.
• Lots Security ABregionalChannel Partner/ Reseller/ DistributorSwedish partner exhibiting Intercall Touch and One at SECTECH Expo Stockholm. Demonstrated new HDMI Interface for larger screen display.
• QR TechregionalChannel Partner/ Reseller/ DistributorMiddle East partner (formerly MultiPower International) exhibiting at Intersec 2026 with Intercall team. Ran hands-on training workshop for sector colleagues and partners.
• SecomregionalImplementation/ SI/ Consulting PartnerInstallation partner for Inverclyde Royal Hospital project working with managers Bellrock and Intercall. Commissioned custom HTM-compliant faceplates.
• BellrockregionalImplementation/ SI/ Consulting PartnerFacility managers working with Intercall on Inverclyde Royal Hospital custom nurse call installation.
• Montpelier Villa U18sminorOthersLocal youth football team (Under 18s) sponsored by Intercall, playing in Mid Sussex Youth League Division 1 and Southern Combination League U18 Central Division.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Ascom: Swiss-headquartered provider of healthcare communications and nurse call systems, including the Ascom Telligence platform. Direct competitor to Intercall in hospital and care facility communications, with broader portfolio spanning workflow solutions and mobile devices.
• Static Systems Group: UK-based manufacturer of nurse call and patient communication systems (including the Aid Call and Ultima brands). Most direct UK-headquartered competitor to Intercall, competing for the same care home and NHS hospital contracts.
• Critical Alert Systems: US-based provider of nurse call systems (Pathways and Hercules product lines) and patient safety solutions. Direct competitor to Intercall in hospital and care facility markets with a similar focus on workflow-driven communication.
• Austco Communication Systems: Australia-based specialist nurse call and clinical communications vendor with global installations. Comparable to Intercall as a focused nurse call manufacturer competing internationally through distribution partners, particularly in care home and hospital segments.
• Jeron Electronic Systems: US manufacturer of Provider nurse call and Pro-Alert staff duress systems serving hospitals and behavioural health facilities. Direct specialist competitor to Intercall with overlapping focus on nurse call, staff safety, and integration with healthcare workflows.
• Rauland-Borg (AMETEK): Rauland is a long-established US-based nurse call systems manufacturer, now part of AMETEK's electronic instruments group. Directly comparable to Intercall as a specialist nurse call vendor serving hospitals and large care operators, with a substantially larger installed base and R&D budget.

Broad incumbents

• Legrand: French global specialist in electrical and digital building infrastructure with a healthcare communications offering (TLC, CP Electronics). Comparable to Intercall in nurse call and disabled toilet alarm segments, but distributed as part of Legrand's much broader building systems portfolio.
• Honeywell: Honeywell provides enterprise building technologies including hospital communications and life safety systems through its Building Automation and Fire divisions. Competes with Intercall in large hospital tenders as a broad incumbent rather than a nurse call specialist.
• Securitas Healthcare (formerly Stanley Healthcare): Securitas Healthcare offers the Arial wireless nurse call and WanderGuard resident elopement solutions, alongside broader healthcare security offerings. Overlaps with Intercall's Guardian staff safety and SafeGuard dementia monitoring propositions as part of a wider portfolio.
• Hillrom (Baxter International): Hillrom, now part of Baxter International, offers the Voalte and Hill-Rom nurse call solutions alongside a broad medical device portfolio. Competes with Intercall in hospital segments and benefits from being bundled with a much larger medical technology sales force.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/IntercallUK
• Facebookfacebook.com/intercallUK
• LinkedInlinkedin.com/company/intercall-nursecall-systems
• Instagraminstagram.com/intercalluk

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Intercall