Austco
Austco Healthcare (ASX:AHC) is a publicly listed Australian manufacturer of IP-based nurse call and clinical communications systems, serving acute hospitals, aged care, and rehabilitation facilities across more than 60 countries via its Tacera and Tacera Pulse platforms.
- Company typePublic
- Founded1986
- HeadquartersPort Melbourne, Australia
- Headcount11–50
- GTM typeB2B
- OfferingHardware or Manufacturing
What Austco does
Austco Healthcare Ltd (ASX:AHC) is an Australian-headquartered global manufacturer of nurse call and clinical communications systems for healthcare facilities. Founded in 1986 and rebranded from Azure Healthcare Ltd in November 2020, the company serves acute care hospitals, aged care facilities, rehabilitation centers, and hospices, with a claimed installed base of 4,500+ sites across more than 60 countries. Austco is a publicly listed entity on the Australian Securities Exchange with wholly-owned operating subsidiaries in Australia, the United States, Canada, the United Kingdom, and Singapore, and is led by CEO Clayton Astles.
Austco's product platform is anchored by Tacera, an IP-based nurse call system using VoIP/SIP technology with built-in Real-Time Location System (RTLS) and an open web-services API that integrates with Epic EMR, smart beds, telemetry equipment, scheduling software, Code Blue platforms, and patient entertainment systems without middleware. The Tacera Pulse software suite includes Pulse Mobile (native iOS and Android application for alarm management and VoIP calling), Pulse Reports (enterprise analytics aggregating data across rooms, units, floors, buildings, and IDN-level health systems), and Clinical Workflow (touchscreen-based process automation). The legacy Medicom product line remains operational and is now bundled into a hybrid solution to enable phased upgrades of the existing installed base.
Austco generates revenue through a combination of hardware sales (patient stations, call points, pillow speakers, corridor displays, and duty stations), software subscriptions under Software Subscription, License, and Maintenance Agreements (SMA) covering the Tacera Pulse suite, and professional services for installation, training, and ongoing technical support. Distribution combines direct enterprise field sales in Australia, New Zealand, Canada, the UK, the USA, Asia, and the Middle East with a global reseller network and Group Purchasing Organization relationships such as MAGNET GROUP. Marketing is driven primarily by participation in major industry conferences (HIMSS, ASHE, HEFMA, European Healthcare Design), digital content, and demonstration-led selling, with pricing determined per facility under multi-year contracts and no public list pricing.
Austco firmographics
Firmographics- Name
- Austco
- Legal name
- Austco Communication Systems Pty Ltd
- Website
- https://austco.com
- Company type
- Public
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Austco Healthcare (ASX:AHC) is a publicly listed Australian manufacturer of IP-based nurse call and clinical communications systems, serving acute hospitals, aged care, and rehabilitation facilities across more than 60 countries via its Tacera and Tacera Pulse platforms.
- Ownership category
- akta.pro rank
Austco industry classification
Industry- Product category
- Healthcare Communications Systems
- NAICS
- Surgical and Medical Instrument Manufacturing (339112), Electromedical and Electrotherapeutic Apparatus Manufacturing (334510), Telephone Apparatus Manufacturing (33421)
- SIC
- Surgical & Medical Instruments & Apparatus (3841), Wholesale-Medical, Dental & Hospital Equipment & Supplies (5047)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
- akta.pro secondary industry
- Healthcare/Clinical Tablets (HDACAMAE)
Keywords
Where Austco is headquartered
LocationHeadquarters
- HQ city
- Port Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices3 records
Markets served
Austco business model
Business model- GTM type
- B2B
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Hardware Sales: Sale of IP nurse call hardware including patient stations, call points, pillow speakers, pendants, corridor displays, and duty stations. Hardware components are sold as part of system implementations.
- Software Subscriptions: Subscription-based clinical business intelligence solutions including Tacera Pulse Reports, Dashboards, and analytics platform. Software provides recurring revenue stream.
- Professional Services: Installation, implementation, training, and ongoing technical support services for nurse call systems.
- Maintenance and Support: Software Subscription, License, and Maintenance Agreement (SMA) providing ongoing support and software updates.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based enterprise pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Austco product offering
Product offeringCore offering
Austco manufactures and supplies IP-based nurse call systems (Tacera) and related clinical communications hardware and software for hospitals and healthcare facilities. Its portfolio includes the legacy Medicom nurse call system, the Tacera Pulse software suite (Pulse Mobile smartphone app, Pulse Reports enterprise analytics, Clinical Workflow touchscreen stations), and Built-in RTLS location tracking. The company sells these products via a global network of resellers and direct enterprise sales to acute care hospitals, aged care facilities, and rehabilitation centers.
Product overview
Austco offers a unified nurse call and clinical communications platform centered on the Tacera IP-based nurse call system. The portfolio includes two core nurse call systems (Tacera and Medicom), supported by the Tacera Pulse software suite comprising Pulse Mobile for smartphone alarm management and Pulse Reports for enterprise analytics. Additional offerings include Clinical Workflow solutions for touchscreen-based process automation and Built-in RTLS for integrated location tracking. The open API architecture enables interoperability with EMR systems, smart beds, telemetry equipment, scheduling software, and patient entertainment systems. Products are designed for healthcare facilities of all sizes with hybrid upgrade options combining legacy Medicom hardware with new Tacera capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Tacera: IP-based nurse call system and clinical communications platform offering superior flexibility for healthcare facilities.
- Medicom
- Tacera Pulse
Products and services
- Tacera Nurse Call System
Quantifiable outcome
- Code Blue emergency response time reduced from 7-10 minutes to 2.6 minutes at Ng Teng Fong General Hospital
- +2 more outcomes
Companies that use Austco
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
Austco technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature7 records
Austco partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and major.
- OlinquacorePartnership showcased at European Healthcare Design 2026 demonstrating integrated Clinical Communication and Collaboration solution with Olinqua's Linq OS platform. Features include digital signage, digital whiteboards, room information screens, and integrated bedside technology.
- Aamal MedicalmajorStrategic partnership in the healthcare sector for Qatar market. New partnership for healthcare communications and nurse call solutions deployment.
- Vayyar CarecorePartnership to optimize fall-prevention solutions. Vayyar's radar-based sensors combined with Austco's nurse call system for enhanced patient safety monitoring and fall detection in healthcare facilities.
- MAGNET GROUPmajorAustco selected as approved nurse call solution supplier for MAGNET GROUP's Group Purchasing Organization. MAGNET GROUP has approximately 9,000 members in the United States across twenty states and DC.
- EllisDonmajorTwo-year partnership with EllisDon construction services company for West Park Healthcare Centre project. EllisDon selected Austco's Tacera platform for new specialized rehabilitation hospital in Toronto.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Austco competitors and assessment
Company assessmentDirect peers
- West-Com Nurse Call Systems: West-Com manufactures nurse call systems and patient communication boards for acute and long-term care, directly comparable to Austco's IP-based Tacera and legacy Medicom offerings.
- Static Systems Group: Static Systems Group is a UK-based manufacturer of nurse call and healthcare communications systems that competes with Austco's Tacera and Medicom lines across the UK and Europe.
- Ascom: Ascom provides clinical communications and mobile workflow solutions for hospitals, overlapping directly with Austco's Pulse Mobile, workflow, and alarm management offerings.
- Rauland (AMETEK): Rauland, a division of AMETEK, is one of the largest North American nurse call and clinical communications vendors, competing head-to-head with Austco's Tacera platform in acute care hospitals.
- Vocera Communications (Stryker): Vocera, now part of Stryker, offers hands-free communication, secure texting, and clinical workflow tools that compete with Austco's mobile alarm management and clinical communications portfolio.
- Critical Alert Systems: Critical Alert Systems (formerly Intercall/TeleCare) is a direct nurse call and patient communications competitor focused on hospitals and behavioral health, overlapping with Austco's core market.
- Jeron Electronic Systems: Jeron is a direct manufacturer of nurse call, wireless communications, and workflow solutions for healthcare facilities, competing with Austco across hospital and long-term care segments.
- Cornell Communications: Cornell Communications designs and manufactures nurse call, emergency call, and wireless monitoring systems for hospitals and senior living, directly comparable to Austco's nurse call portfolio.
Broad incumbents
- Hillrom (Baxter): Hillrom, now part of Baxter, is a broad medical device incumbent with a nurse call and clinical communications line that competes with Austco in large hospital systems globally.
Emerging players
- Tunstall Healthcare Group: Tunstall focuses on telecare and remote patient monitoring but increasingly overlaps with Austco's aged care and clinical communications workflows, particularly in the UK and Europe.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Austco social profiles
Digital presenceAustco financial estimates
Financial estimateRevenue estimate
Valuation estimate
Austco leadership team
Management profileNumber of profiles
Profiles3 records
Austco subsidiaries and ownership
Company hierarchySubsidiaries4 records
Austco funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Austco M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Austco
What does Austco do?
Austco manufactures and supplies IP-based nurse call systems (Tacera) and related clinical communications hardware and software for hospitals and healthcare facilities. Its portfolio includes the legacy Medicom nurse call system, the Tacera Pulse software suite (Pulse Mobile smartphone app, Pulse Reports enterprise analytics, Clinical Workflow touchscreen stations), and Built-in RTLS location tracking. The company sells these products via a global network of resellers and direct enterprise sales to acute care hospitals, aged care facilities, and rehabilitation centers.
Is Austco a public or private company?
Austco is a public company. It is classified as public and is currently operating.
When was Austco founded?
Austco was founded in 1986. It employs 11 to 50 people.
Where is Austco based?
Austco is headquartered in Port Melbourne, Australia, in the Oceania region.
How does Austco make money?
Four revenue lines are on record. Hardware Sales are the primary driver. The others are software Subscriptions, professional Services and maintenance and Support.
Who are Austco's main competitors?
Direct peers on record are West-Com Nurse Call Systems, Static Systems Group, Ascom, Rauland (AMETEK), Vocera Communications (Stryker), Critical Alert Systems, Jeron Electronic Systems and Cornell Communications. Hillrom (Baxter) is listed as a broad incumbent. Tunstall Healthcare Group is listed as an emerging player.
Does Austco have an API?
Yes. Austco offers an open, web-services API that enables integration with virtually any system. The API allows Tacera to capture and display data from smart beds, RTLS systems, pumps, telemetry equipment, scheduling software, EMRs, and more. No middleware required. The integration engine allows various systems to connect, including legacy systems. Open architecture design provides long-term system scalability and flexibility. Developer documentation is at austco.com/integrations/web-services-api.
What industry is Austco in?
Austco's product category is Healthcare Communications Systems. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated), with a secondary code of HDACAMAE, Healthcare/Clinical Tablets. Its NAICS code is 339112 and its SIC code is 3841.