Resolve Advisors
Resolve Advisors is an Australian dispute resolution consultancy founded in 1996 that designs bespoke dispute systems and delivers mediation, facilitation, and training to government, corporate, and individual clients, augmented by its Elker encrypted reporting SaaS platform.
- Company typePrivate
- Founded1996
- HeadquartersPaddington, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Resolve Advisors does
Resolve Advisors is an Australian dispute resolution and dispute system design consultancy founded in 1996 and headquartered in Paddington, NSW. The firm operates a network model, leveraging a core leadership team and an extended bench of specialist consultants to deliver mediation, facilitation, stakeholder engagement, training, and bespoke dispute system design services to Australian federal, state, and local government agencies as well as corporate clients in regulated industries including energy, telecommunications, music rights, financial services, and healthcare. Founder and CEO Shirli Kirschner, a former lawyer at Gilbert + Tobin and Allens, holds formal institutional appointments with the Australian Energy Regulator, APRA AMCOS, Screenrights Australia, and the Federal Circuits Court, which anchor recurring revenue streams.
The firm has extended its service offering into proprietary technology products. The primary platform is Elker, a fully encrypted SaaS reporting, feedback, and case management system used for anonymous whistleblowing, issue raising, and organizational culture measurement in workplaces and universities. Resolution Pathways is a custom-built dispute resolution technology deployed for all APRA AMCOS members in Australia, and Visual Form is a tool that translates complex legal and technical documents into simplified visual formats. These technology products are sold either standalone or integrated with the firm's dispute system design consulting engagements.
Resolve Advisors generates revenue primarily through fee-for-service consultancy engagements priced per scope, with multi-year contracts typical for government and institutional clients, and a smaller but recurring SaaS subscription stream from Elker. The go-to-market is relationship-led and sales-driven, relying on the founder's network, regulatory appointments, thought leadership publications, webinars (e.g., with UTS), industry panel roles, and referrals from the consultant network. The firm has no external institutional investment, operates with a small core employee base (11-50), and is founder-owned and managed.
Resolve Advisors firmographics
Firmographics- Name
- Resolve Advisors
- Legal name
- Resolve Advisors
- Website
- https://resolveadvisors.com.au
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Resolve Advisors is an Australian dispute resolution consultancy founded in 1996 that designs bespoke dispute systems and delivers mediation, facilitation, and training to government, corporate, and individual clients, augmented by its Elker encrypted reporting SaaS platform.
- Ownership category
- akta.pro rank
Resolve Advisors industry classification
Industry- Product category
- Alternative Dispute Resolution Consulting
- NAICS
- Management Consulting Services (54161), Other Management Consulting Services (541618), Management, Scientific, and Technical Consulting Services (5416)
- SIC
- Services-Management Consulting Services (8742), Services-Engineering, Accounting, Research, Management (8700)
- akta.pro primary industry
- Organization Design & Change Management Consulting (BPAHACAD)
- akta.pro secondary industry
- Corporate Development & Strategic Partnerships Advisory (JVs, Alliances, Carve-outs) (BPAHAOAG)
Keywords
Where Resolve Advisors is headquartered
LocationHeadquarters
- HQ city
- Paddington
- HQ country
- Australia
- HQ region
- Oceania
Offices2 records
Markets served
Resolve Advisors business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Consultancy and Professional Services: Resolve Advisors generates revenue by providing dispute resolution, mediation, facilitation, training, and dispute system design consultancy services on a fee-for-service basis. Services are tailored to each client engagement and delivered by the core team or the extended consultant network.
- Elker SaaS Platform: Elker is a standalone or integrated software-as-a-service platform that organisations use for reporting, feedback, case management, and whistleblowing compliance. Revenue from this product may include subscription or licensing fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom consultancy engagements |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Resolve Advisors product offering
Product offeringCore offering
Resolve Advisors is an Australian consultancy that delivers professional dispute resolution, mediation, facilitation, strategic advisory, training, and dispute system design services to government and corporate clients. The firm complements its consulting practice with proprietary technology products including Elker (an encrypted anonymous reporting, feedback and case management platform) and Visual Form (a tool that converts complex legal and technical documents into visual formats), and has built bespoke systems such as Resolution Pathways for the APRA AMCOS music industry.
Product overview
Resolve Advisors offers a portfolio of dispute resolution services and technology platforms. The core technology products include Elker (an encrypted reporting and whistleblowing platform), Resolution Pathways (dispute resolution system for the music industry), and Visual Form (document visualization tool). These are complemented by professional services including Dispute System Design, Facilitation, Mediation, Strategy consulting, and Training programs. The company operates as a consultancy that combines technology-enabled platforms with expert advisory services, using products like Elker to capture data as part of dispute resolution system design or as standalone offerings.
Differentiator
Problem solved
Functional benefit
Brands
- Elker: Anonymous reporting, feedback and case management platform
- Resolution Pathways
- Visual Form
Products and services
- Elker
Quantifiable outcome
- Tens of thousands of matters resolved over two decades of real-world experience.
- +1 more outcomes
Companies that use Resolve Advisors
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles2 records
Resolve Advisors technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Resolve Advisors partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- APRA AMCOScoreResolve Advisors built the complete dispute system and technology platform (Resolution Pathways) for all APRA AMCOS members in Australia. APRA AMCOS collects royalties for music and distributes to its writer members. The Resolution Pathways system provides independent resolution facilitators, a pool of skilled resolvers, and Peer Assist for music creators to resolve disputes or ensure independent determination of issues.
- Australian Energy Regulator (AER)coreShirli Kirschner serves as Dispute Resolution Advisor for the Wholesale Energy Market (gas and electricity), reporting to the Australian Energy Regulator. This appointment involves overseeing dispute resolution for the regulated energy market.
- Screenrights AustraliaminorShirli Kirschner serves as an advisor for the dispute process for Screenrights Australia, which collects and distributes royalties for broadcast and online use of TV and radio programmes.
- ElkercoreElker is a fully encrypted reporting, feedback, and case management platform co-founded by Shirli Kirschner. It is available standalone or as part of Resolve Advisors' dispute system design services. The platform satisfies whistleblowing requirements and serves as a pivotal tool for organisations to build and measure internal culture.
- US Department of InteriorminorA compliance officer from the US Department of Interior described a partnership with Shirli Kirschner in which she enabled the department's workshop to use latest technology to bring experts into the room, regardless of location.
- ElkercoreTeam members including Steve Lancken, Lynora Brooke, Jacquie Wharton, Dr. Rosemary Howell, and David Bryson serve as consultants to Elker, an anonymous reporting platform. This represents an embedded relationship where the consulting network supports the Elker product ecosystem.
- ADRAC (Australian Dispute Resolution Advisory Council)minorShirli Kirschner is a founding member and Treasurer of ADRAC, which seeks to provide thought leadership on dispute resolution. She was previously a founding member and served on the National Advisory Council on Dispute Resolution reporting to the Attorney General.
- Federal Circuits Court of AustraliaminorShirli Kirschner was admitted as a part-time Registrar at the Federal Circuits Court in 2013, providing a formal institutional connection to the court system.
- Negocio ResolutionsminorSteve Lancken runs Negocio Resolutions which provides mediation and conflict resolution services. He is also a consultant to Resolve Advisors, representing an affiliated but distinct service entity.
- Separation and Divorce AdvisorsminorJacquie Wharton founded Separation and Divorce Advisors (formerly Bridge the Gap Advisors) providing professional negotiation, conflict coaching and family law support. She is a consultant to Resolve Advisors.
- Strategic ResolutionminorDr. Rosemary Howell manages Strategic Resolution and works as a consultant to Resolve Advisors. She also serves as a Visiting Professor at Catholica University in Lisbon.
- The Outlook Consulting GroupminorJane Lewis is a Principal of The Outlook Consulting Group and a consultant to Resolve Advisors. She brings expertise in culture change, high performance, and leadership development.
- chiResolutions LLCminorCarole Houk runs chiResolutions LLC based in Washington, DC, providing conflict management consultancy and integrated conflict management system design. She is a leader at Resolve Advisors, specialising in healthcare.
- UNSW (University of New South Wales)minorShirli Kirschner is an Adjunct Senior Fellow of UNSW. Dr. Rosemary Howell proposed and developed the Master of Dispute Resolution and Graduate Diploma of Dispute Resolution at UNSW, offered since 2010.
- Gilbert + TobinminorPrior to founding Resolve Advisors, Shirli Kirschner worked as a lawyer at Gilbert + Tobin.
- Allens (Allen and Hemsley)minorPrior to Gilbert + Tobin, Shirli Kirschner spent 4 years as a Senior Associate at Allens (then Allen and Hemsley).
Scale indicators2 records
Recent moves1 record
Expansion highlights5 records
Resolve Advisors competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Resolve Advisors social profiles
Digital presenceResolve Advisors financial estimates
Financial estimateRevenue estimate
Valuation estimate
Resolve Advisors leadership team
Management profileNumber of profiles
Profiles12 records
Resolve Advisors subsidiaries and ownership
Company hierarchySubsidiaries1 record
Resolve Advisors funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Resolve Advisors M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Resolve Advisors
What does Resolve Advisors do?
Resolve Advisors is an Australian consultancy that delivers professional dispute resolution, mediation, facilitation, strategic advisory, training, and dispute system design services to government and corporate clients. The firm complements its consulting practice with proprietary technology products including Elker (an encrypted anonymous reporting, feedback and case management platform) and Visual Form (a tool that converts complex legal and technical documents into visual formats), and has built bespoke systems such as Resolution Pathways for the APRA AMCOS music industry.
Is Resolve Advisors a public or private company?
Resolve Advisors is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Resolve Advisors founded?
Resolve Advisors was founded in 1996. It employs 11 to 50 people.
Where is Resolve Advisors based?
Resolve Advisors is headquartered in Paddington, Australia, in the Oceania region.
How does Resolve Advisors make money?
Two revenue lines are on record. Consultancy and Professional Services are the primary driver. The others are elker SaaS Platform.
Does Resolve Advisors have an API?
No public API is recorded for Resolve Advisors.
What industry is Resolve Advisors in?
Resolve Advisors's product category is Alternative Dispute Resolution Consulting. Its primary akta.pro industry code is BPAHACAD, Organization Design & Change Management Consulting, with a secondary code of BPAHAOAG, Corporate Development & Strategic Partnerships Advisory (JVs, Alliances, Carve-outs). Its NAICS code is 54161 and its SIC code is 8742.