carelogic

What carelogic does

carelogic GmbH is a German software company founded in 2011 and headquartered in Emmering, with a secondary support office in Bad Kissingen. The company specializes in digital process solutions for Sanitätshäuser (medical supply stores/rehabilitation equipment providers), a regulated German healthcare vertical that supplies orthopedic devices and medical aids under complex statutory health insurance (GKV) billing requirements. The offering is a modular software ecosystem of approximately 35 add-on products organized across eight functional areas: billing, field service and dispatch, accounting, back-office document and workflow management, warehouse and workshop, quality management and customer retention, contract management, and administration. All modules are designed to integrate with the two dominant branch ERP platforms in the Sanitätshaus market — acriba direkt and SaniVision — through formal cooperation agreements signed in February and March 2025.

The underlying technology stack centers on OCR text recognition for prescription and document capture, barcode and QR code processing for automated routing, rule-based workflow automation, and (most recently) AI-assisted product catalog search in the May 2026-launched carePilot mobile consulting tool. The business operates on a hybrid revenue model combining one-time software licensing for individual modules, hourly professional services for implementation and customization, and recurring maintenance and support contracts after warranty expiration. The company sells direct to Sanitätshäuser via its sales team and website, supplemented by partner distribution through acriba and SaniVision channels, with marketing support through trade publications and LinkedIn. carelogic is a privately held GmbH led by three managing directors (Thomas Hundhammer, Wolfgang Sauer, Friedrich Streifeneder), has no disclosed external venture or private equity backing, and serves exclusively the German market.

Recent strategic activity has focused on ecosystem buildout: the two 2025 ERP cooperation agreements deepen integration and co-marketing reach, the carePilot launch introduces the company's first AI-assisted user-facing capability, and a Shopware ecommerce integration extends the platform into online retail workflows. No M&A, no disclosed funding rounds, and no geographic expansion beyond Germany are evidenced in the input data.

Name

carelogic

Legal name

carelogic GmbH

Website

https://carelogic.de

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

251–500 employees

Short description

carelogic GmbH is a German software company founded in 2011 that provides a modular suite of approximately 35 add-on products digitizing workflows for Sanitätshäuser (medical supply stores), integrating with the acriba and SaniVision branch ERPs across billing, field service, accounting, warehouse, and customer management.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Professional, Scientific, and Technical Services (54)

SIC

Services-Health Services (8000)

akta.pro primary industry

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM)

Keywords

• Medical supply software
• Healthcare billing solutions
• OCR document processing
• Field service automation
• Warehouse management software

Headquarters

HQ city

Emmering

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Licensing: Sale of standard software licenses and custom/individual software development for Sanitätshäuser. Software is delivered via download/license key with optional installation and training services.
2. Professional Services: Implementation, installation, training, and customization services billed at hourly rates plus travel expenses. Individual software development and script creation.
3. Maintenance and Support: After warranty expiration, customers are recommended to sign maintenance contracts for ongoing support and updates.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

carelogic develops and licenses a broad catalog of specialized add-on software modules for Sanitätshäuser (medical supply houses) in Germany. Its modules cover GKV/statutory-health-insurance billing and validation, point-of-sale, field-service tablet documentation, tour planning, warehouse management, accounting, dunning, prescription batch processing, customer communication, e-commerce integration, mobile consulting, surveys and complaints — all designed to plug into the standard branch software platforms (acriba, SaniVision) used in the Sanitätshaus vertical.

Product overview

carelogic is a specialist for software solutions, process consulting, and digital innovations for Sanitätshäuser (medical supply retailers), with 25 years of industry expertise and 15 years as carelogic. The offering is a modular software ecosystem designed to digitize and optimize workflows in Sanitätshäuser, with seamless integration into the branch software platforms acriba direkt and Sanivision. The portfolio is organized into eight product areas: ABRECHNUNG (billing) including cashOne, balanceDirect, easyBalance, and easyCheck for billing automation and validation; AUSSENDIENST/DISPO (field service/dispatch) including logeo, dokuFlow, and dF Companion App for mobile field operations; BUCHHALTUNG (accounting) including cashFlow and epostAutomator for accounting integration and automated dunning; INNENDIENST (back office) with a broad suite of 13 modules including officeOne, CARAT, CARAT invoiceAutoSend, carePilot, orderAssist, quickLabel, rring!, Shopware Integration, signStation, vorgangsCockpit, VO-Manager, easyAutoprint, and codeScanServer; LAGER/WERKSTATT (warehouse/workshop) including easyWareflow, easyForms, statusChanger, and laufzettelSpooler; QM/KUNDENBINDUNG (quality management/customer retention) with votepad, onlineUmfrage, and metaChance; VERTRAGSWESEN (contract management) including easyPLP, contracts, and VITA; and VERWALTUNG (administration) including reportMailer PRO, statistikManager, VK-Changer, metaControl, and manPower. Key enabling technologies across the portfolio include OCR text recognition, barcode/QR code processing, AI-assisted product search, automated document routing, DSGVO-compliant data handling, and mobile device support, all aimed at paper reduction, process automation, error reduction, real-time reporting, and transparency.

Differentiator

Problem solved

Functional benefit

Brands

• carelogic: Main company brand for software solutions for Sanitätshäuser
• cashOne
• balanceDirect
• easyBalance
• easyCheck
• logeo
• dokuFlow
• cashFlow
• epostAutomator
• officeOne
• CARAT
• carePilot
• orderAssist
• quickLabel
• rring!
• signStation
• vorgangsCockpit
• VO-Manager
• easyAutoprint
• codeScanServer
• easyWareflow
• easyForms
• statusChanger
• laufzettelSpooler
• votepad
• onlineUmfrage
• metaChance
• easyPLP
• contracts
• VITA
• reportMailer PRO
• statistikManager
• VK-Changer
• metaControl
• manPower

Products and services

• cashOne Point-of-sale / cash register system module for Sanitätshäuser, integrated with the customer's incumbent branch software.
• easyBalance GKV (statutory health insurance) billing/clearing module that automates claim submission for medical supply retailers.
• balanceDirect Self-billing solution for direct settlement with payors and patients.
• easyCheck Pre-submission validation module that checks billing claims for errors before they are sent to payors.
• logeo Tour and route planning module for field technicians visiting customers at home.
• dokuFlow Tablet-based field-service documentation module for home visits and on-site work.
• dF Companion App iPhone companion app for the dokuFlow field-service documentation module.
• cashFlow Accounting/financial management module integrated with the customer's branch software.
• epostAutomator Automated dunning/collection module for managing outstanding receivables.
• officeOne Prescription batch processing module for high-volume paper and electronic prescription handling.
• CARAT Customer communication module providing centralized customer-interaction tooling.
• CARAT invoiceAutoSend Automated invoice dispatch module of the CARAT customer-communication suite.
• carePilot Mobile consulting assistant for customer-facing staff, providing guided sales/consulting on a mobile device.
• orderAssist Online order integration module that consolidates orders from e-commerce channels into the branch software.
• quickLabel Label printing module for medical aids and warehouse items.
• rring! Order status notification module providing real-time status updates to customers and staff.
• Shopware Integration Integration module connecting Shopware-based online shops with the carelogic branch-software ecosystem.
• signStation Digital signature module for capturing customer signatures on tablets.
• vorgangsCockpit Process dashboard module providing an operational overview of in-flight cases and workflows.
• VO-Manager Prescription (Verordnung) management module for tracking and processing medical prescriptions.
• easyAutoprint Automated PDF print module for unattended, rules-based print jobs.
• codeScanServer Barcode scanning server module that recognizes and processes barcodes for warehouse and prescription workflows.
• easyWareflow Warehouse management module for inventory, picking, and stock movements.
• easyForms Workshop documentation module for capturing forms and sign-offs during repair/customization work.
• statusChanger Scanner-supported module for changing the status of medical aids/orders within the branch software.
• laufzettelSpooler Print spooler module that manages production of workflow routing slips (Laufzettel).
• votepad On-device customer survey module used in-branch or during field visits.
• onlineUmfrage Online customer-survey module with web-based questionnaire distribution and analysis.
• metaChance Complaints-management module for recording, tracking, and resolving customer complaints.
• easyPLP Price-list importer module that loads supplier/manufacturer price lists into the branch software.
• contracts Contract management module for managing payor/customer contracts and their terms.
• VITA Contract price management module for maintaining and applying contractually agreed prices.
• reportMailer PRO Automated distribution module for scheduled reports to designated recipients.
• statistikManager Statistics module providing reports with role-based access controls.
• VK-Changer Module for managing and applying changes to sales prices (Verkaufspreise).
• metaControl Controlling module providing management dashboards and KPIs for the medical supply business.
• manPower Employee and training-planning module for HR scheduling in medical supply retail.

Quantifiable outcome

• Reduces prescription processing errors through OCR and automated validation
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• acribacoreStrategic or Co-development PartnerStrategic partnership based on a comprehensive cooperation agreement combining technical competence with branch-specific know-how. carelogic software solutions were specifically developed to work seamlessly with acriba. Joint development through regular exchange with the acriba team ensures products are optimally aligned with user requirements. The partnership enables quick response to new developments in the industry and provides customers with coordinated support and comprehensive service for all integrated solutions.
• SaniVisioncoreStrategic or Co-development PartnerStrategic partnership based on a comprehensive cooperation agreement combining technological expertise with deep industry knowledge. The partnership enables development of innovative solutions specifically tailored to the requirements of Sanitätshäuser, orthopedic workshops, and other healthcare companies. carelogic software is optimally designed to work seamlessly with SaniVision. Joint development collaboration ensures products meet user needs, and the partnership provides efficient workflows that significantly simplify customer processes.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Doctolib GmbH: European healthcare SaaS platform with substantial German presence focused on appointment booking and practice management software for providers. Comparable as a healthcare workflow SaaS serving similar provider organizations in Germany, though not medical supply retail.
• CompuGroup Medical SE: Major German healthcare IT incumbent providing software to physicians, hospitals, pharmacies, and other healthcare providers. Comparable as a broad healthcare IT platform operator in the German market with significantly larger scale and broader product portfolio than carelogic.
• NEXUS AG: German healthcare IT vendor providing hospital information systems, radiology, and pathology software to healthcare organizations. Comparable as a German healthcare software incumbent with similar vertical-specialization characteristics.
• Dedalus Group: European healthcare IT vendor with significant operations in Germany providing clinical, diagnostic, and healthcare workflow software. Comparable as a broad healthcare IT incumbent with comparable customer base among German healthcare organizations.
• Meierhofer AG: German clinical software vendor serving hospitals, clinics, and rehabilitation facilities with care documentation and process management. Comparable as a German healthcare IT vendor with clinical workflow focus on a similar customer segment.

Regional players

• Opta data GmbH: German healthcare billing clearinghouse and IT services provider with strong presence in medical supply retail billing. Comparable as a German regional billing services and IT provider serving Sanitätshäuser and similar healthcare retailers.

Emerging players

• samedi GmbH: German healthcare workflow SaaS focused on appointment booking, resource management, and care coordination for providers. Comparable as a German healthcare workflow SaaS targeting similar provider organizations, though focused on scheduling rather than medical supply retail workflows.

Others

• NOVENTI Health SE: German healthcare services and billing platform serving pharmacies, medical supply retailers, and other healthcare providers. Comparable as a healthcare services and billing infrastructure provider serving overlapping customer segments in the German healthcare ecosystem.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/110459549
• Instagraminstagram.com/carelogicgmbh
• Facebookfacebook.com/carelogic

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about carelogic