acriba Service

What acriba Service does

acriba Service GmbH is a German vertical software company that has specialized for more than 25 years in business software for the Hilfsmittelmarkt — the medical aids supply market in Germany, comprising Sanitätshäuser (medical supply retail), orthopedic, rehabilitation and medical technology providers, homecare operators, and orthopedic shoemakers. The company's two principal products are acriba Direkt, a Windows-based branch/ERP platform designed for organizations operating 1–300 workstations and covering inventory, logistics, TSE-compliant retail sales, billing (including §300/§302 workflows), contract management, and CRM; and acriba Online24, a complementary cloud/web and app platform that delivers 24/7 access for field service staff, customer portals, and call-center functions. The platform is anchored by an extensive integration ecosystem: a REST API documented in Swagger, a SOAP-based web service, the proprietary ADAS data subscription service that ingests approximately 1,000 manufacturer price lists, and pre-built connectors to financial accounting systems (DATEV, SAP, Addison, Sage, Varial, Diamant, GDI-Line), logistics providers (DHL, DPD), TomTom WEBFLEET, the d.3 document management system, multiple measurement systems (Pedcad, BodyLux, Bauerfeind Bodytronic, TEMPLO, Pero-System), egeko contract data, and payment infrastructure (TSE via Deutsche Fiskal, EasyZVT, SEPA). The product is hosted on Hetzner infrastructure with a 98% uptime SLA.

acriba operates as a privately held German GmbH headquartered in Stralsund (founded 1999) and is an operating company of the opta data Gruppe, a diversified healthcare services group that also includes opta data and DZH. The company is led by Managing Directors Tim Raab and Toni Röschmann and reports 11–50 employees. Revenue is generated through subscription licensing (Unternehmenslizenz ULV — a monthly fee scaled to the customer's revenue database query), perpetual licenses, recurring server hosting fees, add-on module subscriptions (tour planning, DMS integration, financial accounting connectors), and separately billed training, consulting, and seminars. Customer references include F.G. Streifeneder KG (~800 employees, orthopedics/rehabilitation), Schaub KG (300+ employees, 26 branches), Häußler Technische Orthopädie (175 employees, 5 locations), Sanitätshaus Müller + Festerling, Alippi (50+ branches), Sanitätshaus R. Brandau, Curt Beuthel, unizell Medicare, REHAVISTA, and verosana team. The company achieved group-wide ISO/IEC 27001 certification in April 2026 for its Information Security Management System covering healthcare software development, operation, and support.

Go-to-market is direct sales led by a dedicated sales team ([email protected], 03831 30 88 110) and supported by a structured seminar program, joint webinars (e.g., with hellomateo in February 2026), trade show participation (OTWorld 2026 stand A28 in Halle 3, EXPOLIFE 2025), and group-level demand generation via the opta data ecosystem. Distribution is entirely domestic; pricing is quote-based and not publicly disclosed. Marketing automation uses HubSpot. The product roadmap in 2025–2026 has emphasized payment integration (EasyZVT), AI-driven phone answering (KI-Telefonie), WhatsApp-based customer communication (hellomateo), and compliance extensions for the German Telematikinfrastruktur and eRezept transition.

Name

acriba Service

Legal name

acriba Service GmbH

Website

https://acriba.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

acriba Service GmbH is a German SaaS company providing specialized ERP and field-service software for medical aids providers (Sanitätshäuser, orthopedic, rehabilitation, homecare, and medical technology firms) in Germany, anchored by acriba Direkt and acriba Online24.

Ownership category

akta.pro rank

Product category

Medical Supply Practice Management Software

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Healthcare Provider ERP (Hospital Operations, Supply Chain, Finance) (HDAEAEAH)

akta.pro secondary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Medical supply software
• Healthcare branch ERP
• Medical aids billing
• Homecare field service
• Orthopedic software solutions

Headquarters

HQ city

Stralsund

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licensing (Subscription / Rental): acriba Direkt and acriba Online24 are offered as subscription-based software solutions (Mietvariante). Monthly fees are charged per the selected tariff (Unternehmenslizenz ULV), with billing based on monthly revenue database queries. Contracts auto-renew for 12-month periods. acriba may increase fees after the minimum contract term based on general cost development.
2. Software Purchase (Perpetual License): Customers may purchase acriba software (Kaufvariante) with a one-time perpetual license fee. Payment is due upon delivery/invoicing, with acriba able to request up to 30% deposit upfront.
3. Server Hosting: acriba Online24 is hosted on acriba infrastructure (server-based processing solution). For acriba Direkt, separate server hosting agreements are available. Hosting includes 98% uptime SLA and Microsoft licensing (Subscriber Access License per employee).
4. Professional Services: On-site training, coaching, project analysis, software introduction support, and consulting services are charged separately per acrica's price list. Reimbursement of travel expenses is additional.
5. egeko Vertragsdatenbank Plus Subscription: The egeko contract database for automated contract data management is provided on a subscription basis (Nutzungsvereinbarung) with separate maintenance and usage fees.
6. Module and Feature Extensions: Additional modules (e.g., DMS integration, tour planning, measurement system integrations) are available as add-ons and charged separately, bookable at any time.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

acriba Service GmbH develops and sells specialized branch software for the German medical aids market (Hilfsmittelmarkt). Its two core offerings are acriba Direkt, a Windows-based ERP/branch software for medical supply providers (Sanitätshäuser, orthopedic, rehabilitation, medical technology, homecare and orthopedic shoemaking) supporting 1–300 workstations, and acriba Online24, a cloud-based web and mobile app platform enabling 24/7 field service access, customer documentation, and digital communication.

Product overview

acriba Service GmbH offers a modular software portfolio for the medical supply/healthcare market (Hilfsmittelmarkt) consisting of two core products plus integrated solutions. acriba Direkt is the Windows-based core software for medical supply providers covering inventory management, logistics, billing, customer management, and contract handling for 1-300 workstations. acriba Online24 is the web/app platform providing 24/7 digital access for field service and customer communication. The portfolio includes extensive integration solutions for financial accounting (DATEV, SAP, Addison, Sage), logistics (DHL, DPD, TomTom), document management, payment terminals, measurement systems, and APIs. The product is offered as both on-premise and ASP/hosted solution through Hetzner servers, targeting Sanitätshäuser, orthopedic, rehabilitation, medical technology, homecare, and orthopedic shoemaking businesses in Germany.

Differentiator

Problem solved

Functional benefit

Brands

• acriba Direkt: Windows-based branch software for medical supply providers (Sanitätshaus, Orthopädie-, Reha- und Medizintechnik, Homecare and Orthopädieschuhtechnik) with 1 to 300 workstations.
• acriba Online24
• acriba Data-Warehouse

Products and services

• acriba Direkt Windows-based ERP/branch software for medical supply providers (Sanitätshäuser, orthopedics, rehabilitation and medical technology, homecare, orthopedic shoemaking) covering business management, inventory, logistics, TSE-compliant retail sales, insurance billing, contract management, and CRM for 1–300 workstations.
• acriba Online24

Quantifiable outcome

• Reduction in data entry effort through automated prescription processing (VO-Assistent)
• +3 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

AI capability7 records

Feature15 records

Partnerships

Five partnerships are on record, tiered core and minor.

• opta data GruppecoreStrategic or Co-development Partneracriba is an operating company of the opta data Gruppe. The group bundles competencies around Telematikinfrastruktur (TI), with acriba providing software solutions, opta data and DZH contributing additional capabilities. Together they support customers in transitioning to digital healthcare infrastructure, including e-prescription (eRezept) via TI.
• egeko Vertragsdatenbank PluscoreTechnology or IntegrationThe egeko Vertragsdatenbank Plus provides fully automated integration of contract data into acriba Direkt. Covers PLZ directory, ICD10 diagnosis codes, medical aids directory (Hilfsmittelverzeichnis), cost bearer master data §302, and prescriber data nationwide. Enables tagging of contract details directly in the software.
• Hetzner Online GmbHcoreTechnology or Integrationacriba uses Hetzner Online GmbH (Gunzenhausen, Germany) as its server infrastructure provider for hosting acriba Online24 and acriba Direkt server hosting. Data transfer uses current encryption standards. Server availability is guaranteed at 98% annually.
• Deutsche FiskalcoreTechnology or Integrationacriba Direkt TSE uses the cloud services of Deutsche Fiskal to comply with the German KassenSichV (cash register security regulation). The TSE (Technische Sicherheitseinrichtung) is required for the retail sales module.
• HubSpotminorGTM or Marketing Partneracriba mentions 'acriba meets HubSpot' as a news topic (June 2024), indicating marketing automation partnership or integration with HubSpot CRM.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• medatixx GmbH: Major German medical-practice software vendor with EISY/Medisoft-style branch products and broad install base among ambulatory providers. Comparable to acriba as a vertical-focused German healthcare-IT software publisher serving regulated SMB/mid-market customers.
• Dampsoft GmbH: Long-standing German provider of medical-practice software (now within the medatixx group). Comparable to acriba in vertical-specialized ERP/branch software for ambulatory healthcare operators in Germany.
• MediFox GmbH: German vendor of care and nursing software (MediFox) widely used by ambulatory care providers. Closely comparable to acriba in targeting regulated, documentation-intensive healthcare service providers in Germany with subscription-based branch software.

Broad incumbents

• CompuGroup Medical SE & Co. KGaA: Germany's largest healthcare IT vendor, offering practice, hospital, and pharmacy software including adjacent medical-supply workflows. Operates at much larger scale across most German healthcare segments, providing a strong incumbent ceiling for Hilfsmittelmarkt software pricing.
• SAP SE: Germany-headquartered global ERP giant — acriba explicitly integrates with SAP FI and SAP S/4HANA via amondis. A potential substitute for the financial/accounting layer of acriba's stack and a structural benchmark for ERP-grade integrations.

Others

• Hetzner Online GmbH: German hosting provider (Hetzner) used by acriba for acriba Online24 and acriba Direkt server hosting infrastructure. Comparable as an infrastructure partner underpinning acriba's cloud delivery model rather than a direct competitor.
• opta data Abrechnungs GmbH: Sister company in the opta data Gruppe focused on billing/abrechnung services for Hilfsmittelmarkt and pharmacy providers. Operates adjacent to acriba in the same parent group and same end customer base, enabling cross-sell but also positioning as a potential alternative channel partner.
• carelogic GmbH: Technology partner extending acriba's portfolio with CARAT, cashOne, easyBalance, easyCheck and other add-ons integrated into acriba Direkt. Comparable in building vertical software modules for the Hilfsmittelmarkt customer base.
• DATEV eG: German cooperative providing financial-accounting software widely used by Sanitätshäuser and integrated into acriba Direkt (debitor/creditor/post-import interfaces). Comparable as a deeply embedded ecosystem dependency for medical supply operators.
• DZH Abrechnungsgesellschaft mbH: Sister company of acriba within the opta data Gruppe, providing TI and billing services. Comparable as a co-located health-IT services vendor serving the same customer pool and participating in joint Telematikinfrastruktur initiatives with acriba.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/acriba-service-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about acriba Service