FreightClaims.com

What FreightClaims.com does

FreightClaims.com (legal entity Cargo Claims Solutions, LLC) is a cloud-based SaaS platform founded in 2012 and headquartered in Tempe, Arizona, that manages the end-to-end freight claims lifecycle for shippers, brokers, carriers, and third-party logistics providers. The platform is offered in three tiers: a self-managed Claims Software subscription, a full-service Managed Claims offering priced on success-based recovery, and a Hybrid bundle combining both. Core modules include AI-driven email and OCR claim entry, email collaboration, multi-party claim filing, task assignment and workflows, template libraries, analytics dashboards, and live chat with industry veteran advisors. The technology stack centers on cloud-based delivery, SOC 2 Type II-compliant infrastructure, AI/computer vision for document extraction (BOLs, invoices, PODs), NLP for email classification, and native integrations with four transportation management systems: Tai TMS, 3PL Systems' Brokerware, Carrier Logistics' FACTS, and Owlery.ai. The company is founder-led by Michael Schember, with Brad Berlin as COO, operates with 1-10 employees, and is bootstrapped with no disclosed institutional funding. The go-to-market combines direct website-driven demo requests and free trials with TMS-embedded distribution, targeting mid-market and enterprise logistics accounts.

Name

FreightClaims.com

Legal name

Cargo Claims Solutions, LLC

Website

https://freightclaims.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

FreightClaims.com is a cloud-based SaaS platform that streamlines freight claims management for shippers, brokers, carriers, and 3PLs, offering self-managed software, managed services, and a hybrid tier with AI-powered document processing.

Ownership category

akta.pro rank

Product category

Freight Claims Management Software

NAICS

Freight Transportation Arrangement (48851), Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Cargo Claims Management & Loss Prevention (Survey, Recovery, Subrogation Support) (TLACAHAH)

akta.pro secondary industry

Document Digitization, eDocs & eBL/eAWB Enablement (Platforms/Compliance) (TLACAHAI)

Keywords

• Freight claims management
• Claims management software
• Logistics SaaS platform
• Cargo claims processing
• Managed claims services

Headquarters

HQ city

Tempe

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Claims Software (Self-Managed): Self-managed, all-in-one SaaS solution designed to streamline every aspect of freight claims. Includes features like detailed analytics, email collaboration, multi-party claim filing, AI email entry, task assignment and workflows, and white glove customer support.
2. Managed Service: End-to-end managed service where FreightClaims.com handles freight claims for clients, saving time, reducing losses, and ensuring faster resolution times. Features include 40+ years of industry experience, support in required documentation collection, report generation, online customer portal, and reduced claim recovery time. Pricing model: success-based recovery.
3. Hybrid Model: Advanced freight claims management software combined with expert-managed services. Provides flexibility to automate claims processing with industry specialists. Includes unlimited access to freight management software plus expert support for full service claim handling and live chat support.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

FreightClaims.com is a cloud-based SaaS platform that streamlines the freight claims lifecycle for shippers, brokers, carriers, and 3PLs. It offers self-managed claims software with AI/OCR document processing, an end-to-end managed claims service, and a hybrid model combining both, helping logistics teams file, track, and recover damaged, lost, or short-delivered cargo claims.

Product overview

FreightClaims.com is a cloud-based SaaS platform for freight claims management offering three service tiers: Claims Software (self-managed solution), Managed Service (full-service claims handling), and Hybrid (software plus expert services). The platform streamlines the entire freight claims lifecycle from document intake and claim filing through tracking and settlement. Key modules include AI Email Claim Entry (OCR-powered document processing), Email Collaboration, Multi-Party Claim Filing, Analytics & Dashboard, Task Assignment and Workflows, Template Library, and Claim Advisement with Live Chat support. The platform integrates with TMS providers including Tai TMS, 3PL Systems/Brokerware, Carrier Logistics FACTS, and Owlery.ai.

Differentiator

Problem solved

Functional benefit

Products and services

• Claims Software Self-managed, all-in-one freight claims management SaaS solution enabling shippers, brokers, and carriers to submit new claims, update and track existing claims, add documents and notes, and manage communications from a single dashboard. Includes analytics, email collaboration, multi-party filing, AI email entry, task workflows, and white-glove support.
• Managed Service End-to-end managed freight claims service where FreightClaims.com handles claims for shippers, brokers, and carriers, including documentation collection support, report generation, an online customer portal, and reduced claim recovery times. Uses success-based recovery pricing with zero upfront risk.
• Hybrid Combination offering pairing the freight claims management software with expert-managed services, giving teams the flexibility to automate claims processing while accessing industry specialists, unlimited software access, and live chat support.
• AI Email Claim Entry (OCR AI) OCR and AI-driven claim entry capability that scans uploaded documents (BOLs, invoices, PODs) and emails, extracts key data with computer vision, and auto-fills ready-to-file claim forms, cutting claim creation time to as little as 1-2 minutes. Supports bulk uploads, auto-categorization, and field validation before submission.

Quantifiable outcome

• Claim resolution time reduced from 47 days to 14-21 days with automated claims processes
• +5 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and minor.

• 3PL SystemscoreTechnology or Integration · 9 December 2025Integration with 3PL Systems' Brokerware TMS enables customers to seamlessly initiate, manage, and track freight claims directly from within their flagship TMS. Benefits include one-click claim initiation using existing shipment data, reduced manual paperwork and back-and-forth communication, faster claims processing with improved visibility, and centralized tracking of claim status and outcomes.
• Virtual Freight Inspections (VFI)minorStrategic or Co-development Partner · 21 April 2025Recommended partnership for independent, unbiased freight inspection reports. VFI is the nation's leading freight inspection company with approximately 200 freight inspectors. The partnership provides customers with quick turnaround on inspection reports, cost-effective comprehensive documentation supporting fair claim resolutions, and virtual order placement with lightning-fast report transmission.
• Owlery.aicoreTechnology or Integration · 11 December 2024Partnership designed to simplify and enhance the freight claims process for shippers. Combines Owlery.ai's TMS capabilities with FreightClaims.com's claims management expertise, empowering logistics teams to efficiently manage claims, minimize manual effort, and focus on core operations. Shared mission to 'Make Logistics Teams Happy' with claims becoming 'hands-free' for customers.
• Carrier Logistics Inc. (CLI)coreTechnology or Integration · 3 December 2024Partnership integrates FreightClaims.com's claims processing into Carrier Logistics' FACTS transportation management platform. The collaboration aims to streamline claims management, improve recovery rates, and reduce processing errors for freight carriers. The integration enhances operational efficiency and addresses industry-wide challenges in claims handling with features like real-time tracking and automated document scanning.
• Tai TMScoreTechnology or Integration · 21 October 2024Integration with Tai TMS provides automated claim submissions, tracking, and management directly within Tai TMS. Key benefits include: automated claims processing reducing manual data entry, centralized claims management with unified data access, improved communication and collaboration between carriers/shippers/3PLs, enhanced compliance and documentation, and scalability supporting growing claim volumes.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Loadsmart: Loadsmart is a digital freight brokerage and automation platform. While focused on pricing and tendering, it is expanding into adjacent workflow automation that competes for the same broker and shipper budgets as FreightClaims.com.
• Aljex Software: Aljex provides cloud-based TMS and brokerage software for freight brokers and 3PLs. It serves the same mid-market logistics buyer as FreightClaims.com and could integrate or compete with claims functionality.

Broad incumbents

• Blue Yonder: Blue Yonder is a large supply chain and logistics platform serving global enterprises. Its broad TMS and transportation management suite overlaps with FreightClaims.com's buyer base and could absorb claims workflow into its ecosystem.
• Turvo: Turvo is a collaborative TMS platform for shippers, brokers, and 3PLs. Its workflow automation competes with FreightClaims.com for the same logistics buyer's software budget, and TMS-native claims modules could absorb point-solution demand.
• MercuryGate: MercuryGate is an established TMS provider for shippers, brokers, and carriers. As a broad incumbent in logistics technology, it competes for similar mid-market and enterprise transportation software spend and could expand into claims handling.
• McLeod Software: McLeod Software provides TMS and operations software to trucking carriers and brokers. As a long-standing incumbent with deep carrier customer relationships, it competes for the same logistics software wallet and has the scale to add claims capabilities.
• Descartes Systems Group: Descartes provides a broad logistics technology portfolio including TMS, routing, and customs. As a broad incumbent, it serves the same logistics decision-makers as FreightClaims.com and has the scale to add claims modules.

Direct peers

• Intelligent Audit: Intelligent Audit offers freight audit and recovery services, including claims management for enterprise shippers. It competes head-to-head with FreightClaims.com's managed service tier for outsourced claims handling and recovery work.
• nVision Global: nVision Global provides freight audit, payment, and claims management services to shippers and 3PLs. Like FreightClaims.com, it manages the freight claims lifecycle as a managed offering alongside technology, directly competing for shipper claims budgets.
• CT Logistics: CT Logistics provides freight audit, payment, and claims services to shippers. Like FreightClaims.com, it operates in the claims management and freight recovery space with both technology and managed offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/freightclaims-com

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FreightClaims.com