EdenCare Support Services

What EdenCare Support Services does

EdenCare Support Services Limited is a UK-registered, privately-held domiciliary home care agency founded in 2015 and headquartered at 53 Thicketford Road, Bolton (BL2 2LT). The company delivers personalised in-home care services to elderly individuals, people with physical disabilities, dementia and Alzheimer's patients, individuals with complex long-term health needs, palliative and end-of-life patients, family caregivers needing respite, and hospital discharge patients across the Bolton and Greater Manchester region. Service lines include Personal Care, Live-In Care, Respite Care, Palliative and End-of-Life Care, Home Care Support, Comprehensive Medication Assistance (with polypharmacy and dosset box/blister pack protocols coordinated through community pharmacies and GPs), Overnight Stays, and Step-down Care from Hospital for NHS continuing healthcare-eligible clients.

The operating model is care-delivery-led rather than technology-led: services are provided in clients' own homes by an in-house team the company states numbers 200 nursing and care staff (though firmographic reporting lists 11-50 employees, implying extensive use of zero-hours/contracted carers). EdenCare holds a Care Quality Commission (CQC) 'Good' overall rating confirmed 8 August 2023 and has been a registered provider since its inaugural CQC inspection on 30 August 2017. Proprietary care frameworks include the Eden Care at Home Initiative and the LIFE (Living Independently, Feeling Enabled) psychologically-informed environment approach. The technology stack is operationally conventional: website-based enquiry capture, phone and email intake, blog-driven content marketing, and active social media community engagement, with no mobile app, public APIs, or disclosed AI/automation tooling.

Revenue is generated through three pricing tiers: usage-based hourly home care at £23-£34 per hour, subscription live-in care at £900-£1,400 per week, and usage-based respite care with flexible duration. Revenue streams are a mix of private self-pay (with funding support via Attendance Allowance, Personal Independence Payment, and Carer's Allowance), local authority means-tested funding via Bolton Council, and NHS Continuing Healthcare commissioning. Distribution combines direct-to-consumer marketing (SEO, content, testimonials) with B2G referral relationships through Bolton Council Adult Social Care, NHS continuing healthcare teams, and hospital discharge teams, alongside international healthcare worker recruitment under the UK's Health and Care Visa scheme. No external funding rounds, acquisitions, parent-company ownership, or M&A activity have been disclosed.

Name

EdenCare Support Services

Legal name

EdenCare Support Services Limited

Website

https://edencare.org

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

EdenCare Support Services is a CQC-rated UK domiciliary home care agency founded in 2015, delivering personal, dementia, palliative, live-in, and step-down care to elderly and clinically complex clients in Bolton and Greater Manchester through in-home nursing and care staff.

Ownership category

akta.pro rank

Product category

Home Care Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

Keywords

• Home care services
• Domiciliary care
• Live-in care
• Dementia care support
• Palliative care services

Headquarters

HQ city

Bolton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Hourly Home Care Services: Charged per hour for domiciliary care including personal care, companionship, medication assistance, and support in the home. Fees range from £23 to £34 per hour with potential variations based on location and requirements.
2. Live-In Care Services: Round-the-clock residential care provided in client's own home. Fees generally start at £900 to £1,400 per week based on individual needs and chosen provider.
3. Respite Care Services: Temporary care provision for primary caregivers, offering breaks from one hour to extended periods to maintain care continuity for loved ones.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

EdenCare Support Services is a UK domiciliary home care agency providing personalised in-home care services to elderly, disabled, and clinically complex clients across the Bolton and Greater Manchester region. Core paid offerings include personal care, respite care, live-in 24/7 care, palliative and end-of-life care, comprehensive medication assistance, overnight stays, home support, and step-down hospital care. Services are priced hourly (£23–£34) for standard visits and weekly (£900–£1,400) for live-in care, with funding accepted from private pay, NHS Continuing Healthcare, and local authority commissioners.

Product overview

EdenCare Support Services is a home and domiciliary care agency offering a unified portfolio of personalised care services for the elderly, disabled, and those in need of special care in Bolton, UK. The service portfolio includes Personal Care Services, Respite Care Services, Palliative and End-of-Life Care, Live-In Care, Home Care Services (Support in the Home), Comprehensive Medication Assistance (Lifestyle Support), Overnight Stays, and Step-down Care from Hospital. These services are designed to enable individuals to remain in the comfort of their own homes while receiving professional, compassionate care tailored to their unique needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Personal Care Tailored personal care assisting clients with bathing, washing, dressing, toileting, grooming, and topical ointment application to promote independence and confidence, delivered in the client's own home by trained EdenCare carers.
• Respite Care Services Flexible respite care for family caregivers, offering short-term and extended care continuity for loved ones, including specialised Alzheimer's and dementia care, from one hour to extended periods.
• Palliative and End-of-Life Care Compassionate palliative and end-of-life support for individuals at any stage of a life-threatening or chronic illness, focused on symptom management, comfort, dignity, and family support in the client's familiar home surroundings.
• Live-In Care Round-the-clock live-in companionship and support delivered in the client's own home, designed for individuals with frailty, illness, or injury requiring continuous assistance and enabling ageing in place.
• Home Care Services (Support in the Home) Comprehensive home care service providing assistance with daily activities, household tasks, and fall-risk minimisation to promote a secure and comfortable living environment for elderly and vulnerable clients.
• Comprehensive Medication Assistance (Lifestyle Support) Specialised medication management service covering polypharmacy, dosset boxes, and blister packs, coordinated with community pharmacies, GPs, and hospital discharge teams and supported by internal staff training and audit.
• Overnight Stays Overnight support providing physical assistance, medication management, and companionship during the night for elderly and vulnerable clients who require reassurance and safety outside daytime hours.
• Step-down Care from Hospital Specialised step-down care for individuals with long-term complex health needs, including NHS continuing healthcare recipients, transitioning safely from hospital to home with psychologically informed LIFE support.

Quantifiable outcome

• CQC Overall Rating: Good (8 August 2023)
• +4 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Bolton Council (Adult Social Care)coreStrategic or Co-development PartnerFormal partnership with Bolton Council's Adult Social Care team for commissioning of home care services. EdenCare assists clients with needs assessments, funding applications, and coordinates personalised care plans with the local authority. The company guides clients through Bolton Council's assessment process and helps navigate social care funding approval.
• NHS Continuing HealthcarecoreStrategic or Co-development PartnerEdenCare works with NHS continuing healthcare for individuals with substantial long-term care needs. Services cater to vulnerabilities such as frailty and dementia, facilitating smooth transitions from hospital to home and avoiding unnecessary care-home admissions.
• Hospital Discharge TeamscoreStrategic or Co-development PartnerCoordination with hospital discharge teams to ensure safe and effective discharges for individuals with complex health needs. EdenCare provides step-down care services enabling individuals to receive crucial care in their familiar environment.
• Community Pharmacies, GPs, and Hospital Discharge TeamsminorStrategic or Co-development PartnerCollaboration with community pharmacies, GPs, and hospital discharge teams for comprehensive medication management. EdenCare maintains close working relationships to manage polypharmacy effectively, gain comprehensive understanding of medication regimens, and adapt care services according to evolving client needs.
• United Kingdom Homecare Association Ltd (UKHCA)minorStrategic or Co-development PartnerEdenCare relies on UKHCA resources to keep the team updated on changes affecting the homecare sector, including regulations, legislation, and best practices. Membership and engagement with UKHCA provides industry guidance and professional development support.
• Macmillan Cancer SupportminorGTM or Marketing PartnerEdenCare participated in Macmillan Coffee Morning fundraising event, raising £175 for the charity. Partnership involves community fundraising activities and social responsibility initiatives supporting cancer patients and families.
• Breast Cancer NowminorGTM or Marketing PartnerEdenCare participates in Breast Cancer Now's 'Wear it Pink' day during Breast Cancer Awareness Month. Partnership supports corporate social responsibility initiatives and community awareness campaigns.
• Age UKminorGTM or Marketing PartnerEdenCare supports Age UK's campaigns including 'Hardest Day of the Year' addressing loneliness among elderly. Partnership involves advocacy for unpaid carers and community support initiatives.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Age UK (Care Services): National UK charity providing information, advice, and in some regions directly delivering home care and personal support services to older people. Overlaps with EdenCare on elderly home care and is an adjacent referral partner (EdenCare already supports Age UK campaigns).
• Bupa Home Healthcare: Broad UK healthcare incumbent providing home health services as part of a wider portfolio including insurance, clinics, and care homes. Overlaps with EdenCare on home-delivered clinical and personal care but operates at much greater scale and across multiple care settings.

Direct peers

• Bluebird Care: UK franchised network delivering personal care, dementia care, respite, and live-in support to elderly and vulnerable clients at home. Operates in overlapping geographies with EdenCare and offers an equivalent service catalogue with franchise-driven local delivery.
• Home Instead Senior Care (UK): National UK franchised home care provider offering personal care, dementia care, and live-in services to elderly clients in their own homes. Highly comparable service portfolio and target demographic to EdenCare, with significantly larger geographic footprint.
• Prestige Nursing & Care: UK-wide nursing-led home care provider offering complex care, dementia, palliative, and live-in services delivered by qualified nurses. Comparable to EdenCare's clinically-led positioning and specialism in complex needs and polypharmacy management.
• Right at Home UK: National UK home care franchise providing companionship, personal care, dementia, and specialist support for older adults. Directly comparable service model and target customers, with franchise-led geographic coverage including North West England.
• Caremark: UK home care franchise offering personal care, dementia support, respite, and live-in care across multiple regions. Similar service breadth and CQC-regulated operating model, often competing for the same local authority contracts as EdenCare.
• Helping Hands Home Care: Established UK home care specialist providing hourly visiting care, live-in care, dementia support, and complex care across England and Wales. Directly comparable in service mix (personal care, live-in, dementia, palliative) and private-pay positioning to EdenCare.

Others

• Bolton Council Adult Social Care: Local authority commissioning and assessment body that is both a customer (referral source and contracted commissioner) and ecosystem gatekeeper for EdenCare. Materially shapes demand through needs assessments and funding eligibility decisions.
• Alzheimer's Society (Dementia Support Services): UK charity providing dementia information, advice, and signposting rather than regulated home care delivery. Adjacent ecosystem participant that influences EdenCare's dementia customer acquisition funnel and referral pathways.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/EdenCare2015
• Facebookfacebook.com/EdenCareSupport

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EdenCare Support Services