What Refill Assistant does

Refill Assistant Ltd is an Irish private SaaS company founded in 2017 and headquartered in Cork, operating as a wholly owned subsidiary of The Semantic Search Co Ltd. It provides cloud-based pharmacy software — including a branded patient mobile app, a pharmacy website with HIPAA-compliant prescription order and transfer forms, a central Pharmacy Portal, a booking engine, a telehealth video consultation module, and online Rx payments via Stripe — designed to help independent community and compounding pharmacies reduce phone call volume, improve medication adherence through automated refill reminders, and offer 24/7 digital access to their patients. The platform's central technical asset is a deep, two-way integration with PK Compounder Rx pharmacy management software, which automatically populates the pharmacist's To Do list, generates refill reminders based on Days Supply minus lab lead-time, and synchronizes script status across the mobile app and pharmacy portal.

The company sells on a tiered monthly subscription basis, with community-pharmacy websites starting at $99/month, mobile apps at $129/month (with a $249/month Plus tier), an Rx Mobility enterprise tier at $349/month for larger compounders, small chains, and 503B facilities, and managed Facebook advertising campaigns priced from $99 to $500/month. Distribution combines a self-serve, product-led motion for small independents with a sales-assisted motion for mid-market compounders, supported by an IPU Affiliate Partner relationship in Ireland and a co-development partnership with PCCA for the Rx Mobility sister product in the United States. The platform is HIPAA- and GDPR-compliant and serves named customers across US compounding (e.g., Redline Compounding, University Compounding, MD Custom Rx, Johnson Compounding) and Irish community pharmacy segments. No external funding, no disclosed revenue, and no AI/ML capabilities are referenced in available source material, and the company remains small (1–10 employees) under CEO Desmond Byrne.

Name

Refill Assistant

Legal name

Refill Assistant Ltd

Website

https://refillassistant.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

Refill Assistant Ltd is an Irish SaaS company that provides a cloud-based pharmacy platform — including a patient mobile app, website, booking engine, telehealth, and deep PK Compounder Rx integration — to help independent community and compounding pharmacies in Ireland and the US automate refills, reduce phone calls, and improve medication adherence via monthly subscriptions.

Ownership category

akta.pro rank

Product category

Pharmacy SaaS Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)

akta.pro secondary industry

Prescription Pickup, Delivery & Refill Coordination (HSABALAC)

Keywords

• Pharmacy software
• Prescription refill platform
• Pharmacy mobile apps
• Telehealth booking software
• Compounding pharmacy tools

Headquarters

HQ city

Cork

HQ country

Ireland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription Software (Websites): Monthly SaaS subscription for pharmacy websites including hosting, HIPAA compliant forms, Shopify integration, and GDPR compliance. Prices start at $99/month with setup fees.
2. Subscription Software (Mobile Apps): Monthly SaaS subscription for branded patient mobile apps with refill functionality, messaging, and reminders. Tiered pricing from $129/month for base to $249/month for Plus tier.
3. Social Advertising Management: Managed Facebook advertising campaigns with campaign setup, audience research, video ad creation, and ongoing management. Includes mobile app download campaigns at $99/month and brand awareness campaigns at $279/month.
4. Specialized Campaign Management: LDN/BHRT exclusive territory campaigns with market analysis, audience therapy matching, and retargeting at $500/month plus $1000 setup fee.
5. Rx Mobility Platform: Enterprise-tier subscription for larger compounders, small chains, or 503B facilities at $349/month for first store.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Refill Assistant is a cloud-based SaaS platform for pharmacies that combines a branded patient-facing mobile app, managed pharmacy website with HIPAA-compliant order forms, online Booking Engine (including COVID-19 vaccination workflows), Telehealth video consultations, and Pharmacy Portal for order/messaging management. The platform is integrated with PK Compounder Rx to automate prescription refill workflows, patient reminders, and script status updates for independent community and compounding pharmacies.

Product overview

Refill Assistant is a pharmacy software platform comprising a patient-facing mobile app, pharmacy website, pharmacy portal, booking engine, telehealth, and online payment modules. The core offering centers on prescription refill automation and patient-pharmacy communication, integrated with PK Compounder Rx pharmacy management software. Additional modules include social advertising services and COVID-19 vaccination booking. All components are designed for independent community and compounding pharmacies.

Differentiator

Problem solved

Functional benefit

Brands

• Rx Mobility: Refill and patient communication platform co-developed with PCCA, from the same company stable as Refill Assistant
• Digital Compounder

Products and services

• Pharmacy Website Responsive managed website for pharmacies with integrated online prescription ordering, HIPAA-compliant Refill Rx and Transfer Rx forms, prescription transfer functionality, Shopify e-commerce integration, and GDPR / EU Web Accessibility compliance. Sold as a monthly SaaS subscription targeted at independent community pharmacies in Ireland and the US.
• Refill Assistant Mobile App Free-to-download branded patient mobile application for iOS and Android that lets patients request prescription refills, exchange 2-way secure messages with the pharmacy, set up medication reminders, and receive push notifications on prescription status. Sold as a monthly SaaS subscription (and refilled through the Pharmacy Portal) for pharmacies that want a direct-to-patient engagement channel.
• Online Rx Payments Secure online payment processing module for prescription orders that integrates with Stripe to accept credit card payments at the point of order through the pharmacy website.
• Booking Engine Online appointment scheduling software for pharmacies featuring medical history collection, service consent forms, online waiting list management for vaccines, and automated text reminders. Configurable per pharmacy service and schedule; also supports COVID-19 vaccination registration.
• Telehealth Video consultation platform with integrated scheduling, patient intake forms, and consent collection that enables pharmacists to run remote consultations with patients without requiring separate telehealth tooling.
• Social Advertising Managed Facebook video advertising service for pharmacies with campaign setup, audience research, 15-second video ad creation, and ongoing management. Includes Mobile App Download campaigns ($99/month), Brand/COVID-19 campaigns ($279/month) with therapy-specific audiences (BHRT, LDN, veterinary, pediatric, menopause, pain management), and LDN/BHRT exclusive-territory campaigns ($500/month plus $1,000 setup, 12-month minimum).
• Covid-19 Vaccination Booking Software Dedicated vaccination appointment booking software enabling online registration, medical history collection, consent forms, and waitlist management for COVID-19 and other pharmacy-administered vaccinations, integrated with the wider Booking Engine and Pharmacy Portal.

Quantifiable outcome

• >7% refill revenue increase with improved refill process (reducing average refill period from 45+ days to 41.8-day target)
• +4 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature9 records

Partnerships

Four partnerships are on record, tiered core and minor.

• PK Software (The Compounder Rx)coreTechnology or IntegrationDeep integration partnership with PK Software for automated pharmacy workflows. Refills from mobile app automatically enter PK To Do list. Script status synchronized, refill reminders generated from Days Supply data, and completion notifications sent automatically. Works with PK workflows including RxWatch, Location Tracker, and Validation.
• PCCA (Professional Compounding Centers of America)coreStrategic or Co-development PartnerRx Mobility platform (sister product to Refill Assistant) was co-developed with PCCA. PCCA members receive access to Rx Mobility. PCCA provides compounding pharmacy network for distribution.
• Irish Pharmacy Union (IPU)coreChannel Partner/ Reseller/ DistributorIPU Affiliate Partner for Websites & Mobile Apps. Refill Assistant booking engine is promoted by IPU for scheduling, vaccination consent, and patient information collection. Irish market distribution channel.
• EU Directory for COVID-19 SupportminorChannel Partner/ Reseller/ DistributorListed in EU Directory for COVID-19 Support, indicating recognition as approved pharmacy technology provider in European market.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Nimble: Consumer-facing pharmacy refill and delivery app that partners with independent pharmacies for fulfillment. Competes for the same prescription-refill-app experience and pharmacy integrations.
• ScriptDrop: Prescription delivery workflow and patient communication platform sold to pharmacies and health systems. Overlaps with Refill Assistant on refill orchestration and pharmacy-to-patient messaging.
• Digital Pharmacist: Direct competitor that provides patient engagement, refill reminders, and mobile app SaaS to independent and chain pharmacies. Closest overlap to Refill Assistant's mobile app, messaging, and refill workflow offering.
• Aisle Labs: Provides branded pharmacy mobile apps and digital marketing tools for independent pharmacies. Directly competes with Refill Assistant on app-plus-marketing bundles for the same SMB pharmacy segment.

Broad incumbents

• Inmar: Large pharmacy and healthcare technology vendor offering broad returns, analytics, and patient engagement solutions. Competes at the portfolio level against Refill Assistant's bundled offering.
• GoodRx: Public consumer health platform with prescription-related apps, telehealth, and pharmacy engagement tools. Indirect competitor for patient-facing refill and adherence experiences.
• McKesson: Largest US pharmaceutical distributor with pharmacy technology and patient engagement offerings (e.g., RxOwnership, CoverMyMeds, Biologics by McKesson). Strategic threat given scale and distribution reach.
• Walgreens Boots Alliance: Pharmacy retail giant operating Walgreens and Boots with substantial digital and patient engagement capabilities, including ownership of Digital Pharmacist. Could absorb or squeeze small pharmacy SaaS competitors.

Emerging players

• Prescryptive Health: Pharmacy technology and patient-engagement platform serving independent pharmacies with digital prescribing and refill tools. Partial overlap on refill and patient communication for community pharmacies.
• RxAnte: Pharmacy analytics and medication adherence platform sold to payers and PBMs. Adjacent because it addresses the same refill-adherence problem via analytics rather than patient-facing apps.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/refillassistant
• Facebookfacebook.com/RefillAssistant
• LinkedInlinkedin.com/company/refillassistant
• Instagraminstagram.com/refillassistant

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Refill Assistant