Kuck & Schmidt

What Kuck & Schmidt does

Kuck & Schmidt GmbH & Co. KG is a privately held German call center and contact center operator founded in 2000 and headquartered in Frankfurt am Main (Theodor-Heuss-Allee 112). The company runs a 24/7/365 omnichannel customer dialogue operation covering inbound call handling, outbound telemarketing and customer acquisition, and multi-channel responses via email, chat, blogs, and social media. Its core offerings — Inbound-Callcenter, Outbound-Callcenter, and Contact-Center — are supplemented by specialized vertical services (Medical Call Service for hospitals, practices, and MVZ; Green Line for sustainability-focused clients) and a Premium-Angebot tier of tailored enterprise solutions with specially trained staff and second/third-level support. Pricing combines a usage-based component (e.g., 0.011 EUR per second for telephone switchboard services) with monthly base fees (e.g., 149.00 EUR) and individually priced multi-year contracts for premium enterprise clients. The customer base is dominated by large German corporates and Mittelstand firms across banking/financial services (Stadtsparkasse Düsseldorf, Schufa), industrial (Thyssen Krupp), electronics (Panasonic), consumer goods (Danone), healthcare/nonprofit (Deutsches Rotes Kreuz), real estate (Corestate Capital), manufacturing (Hartmann Tresore), and housing (Baugenossenschaft Esslingen EG). The technology stack is operationally light — generic web analytics (Google Analytics), visitor identification (Leadberry, Zoho SalesIQ/PageSense), and a ProvenExpert rating badge — with no proprietary AI, no APIs, and no apps; the underlying moat is human-service quality rather than software IP. The company is led by managing directors André Kuck and Jörn Schmidt and maintains GDPR compliance through an external Data Protection Officer.

Name

Kuck & Schmidt

Legal name

Kuck & Schmidt GmbH & Co. KG

Website

https://kus-group.de

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Kuck & Schmidt is a Frankfurt-based German call and contact center operator founded in 2000, providing 24/7 inbound and outbound customer communication across phone, email, chat, and social media for large enterprises and mid-market firms across multiple industries.

Ownership category

akta.pro rank

Product category

Contact Center / Outsourced Customer Service

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Appointment Scheduling & Service Dispatch Support (BPAAABAO), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Appointment Setting, Dispatch & Scheduling Centers (BPAAAAAD)

Keywords

• Call center services
• Contact center solutions
• Inbound call handling
• Outbound telemarketing
• Medical call center

Headquarters

HQ city

Frankfort

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center / Call Center Managed Services: Full-service customer communication management including inbound call handling, outbound telemarketing, and omnichannel support across telephone, email, chat, social media. Service is provided 365 days a year around the clock.
2. Specialized Hotlines: Specific hotline services including telephone switchboard, facility management, tenant hotlines, booking/information hotlines, and order/complaint hotlines. Priced with base fee plus per-second usage.
3. Marketing & Sales Support: Consultation, planning, and execution of marketing and sales activities including market research, telemarketing, customer acquisition, and sales follow-up campaigns.
4. Premium Custom Solutions: Tailored premium offerings for larger companies with special requirements, including individually calculated packages and additional services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Kuck & Schmidt GmbH & Co. KG operates as a Customer Service Center providing inbound call center, outbound call center, and omnichannel contact center services (telephone, email, chat, blogs, social media) on a 365-day, 24/7 basis to enterprise and mid-market clients in Germany. Beyond core contact-center operations, the company delivers specialized medical call center services for hospitals and large medical practices/MVZ, dedicated hotlines (telephone switchboard, facility management, tenant hotline, booking/information hotline, order/complaint hotline), and a fully customizable Premium-Angebot for larger clients with special requirements.

Product overview

Kuck & Schmidt operates as a unified customer service platform combining call center and contact center services. The core offering includes Inbound-Callcenter (incoming call handling) and Outbound-Callcenter (proactive customer outreach), unified under the Contact-Center umbrella which integrates all communication channels (phone, email, chat, social media). Premium tier services offer customized solutions for enterprise clients. Specialized verticals include medical call centers for hospitals and practices. Add-on services include dedicated hotlines (telephone exchange, facility management, tenant services, booking, orders/complaints) and targeted outbound solutions (telemarketing, new customer acquisition, Telesales, mystery calls, address qualification, market research, appointment scheduling, follow-up campaigns). The Green Line provides sustainability-focused communication services.

Differentiator

Problem solved

Functional benefit

Brands

• Premium-Angebot (Premium Service): Tailored service package for larger companies with special customer care requirements, including individualized consultation, specially trained staff, and second-level support.
• Medical Call Service
• Green Line

Products and services

• Inbound-Callcenter Outsourced incoming-call handling for businesses, acting as a virtual telephone reception with permanent availability, friendly and competent customer interaction, and full inbox/ticket capture.
• Outbound-Callcenter Proactive customer outreach services including telemarketing, new customer acquisition, Telesales, surveys, market research, appointment scheduling, and follow-up campaigns executed by trained staff.
• Contact-Center Omnichannel customer communication platform managing phone, email, chat, blogs, and social media interactions with 365/24/7 availability and specialized staff for enterprise and mid-market clients.
• Premium-Angebot (Premium Service) Tailored premium customer-service package for larger enterprises with special requirements, including individualized consultation, custom strategies, specially trained staff and additional services.
• Medizinisches Callcenter (für Krankenhäuser) Specialized medical call center service for hospitals, managing incoming calls from secretariats and individual stations as well as complete telephone-exchange operations, serving as the single point of contact for all callers (via the referral site medical-call-service.de).
• Medizinisches Callcenter (für Arztpraxen & MVZ) Professional telephone and appointment management for large medical practices, group practices and Medical Care Centers (MVZ) of all specialties (via medical-call-service.de).
• Telefonzentrale (Telephone Switchboard) Virtual telephone switchboard service with call categorization (contact person requested / specific matter / general inquiry), protocol forwarding to up to 3 email recipients, and documentation of contact details and notes; priced at 0.011 EUR per second plus a 149.00 EUR monthly base fee.
• Facility-Management-Hotline Call-handling service for property/facility management routing tenant inquiries, complaints, and acute issues to the appropriate handlers.
• Mieter-Hotline (Tenant Hotline) Dedicated hotline service for tenant inquiries, support, complaints, and requests handled by trained agents.
• Buchungs-/Informations-Hotline Booking and information hotline with call categorization for visitors, employees and partners.
• Bestell-/Reklamations-Hotline Order and complaint handling hotline with categorization for orders, inquiries, and complaints.
• Marketing Support Consulting, planning and execution support for marketing and sales activities, from strategy through implementation to follow-up.
• Second- und Third-Level-Support Advanced technical and customer support for complex matters handled by specialized staff with technical capabilities, complementing first-line inbound handling.
• Telefonmarketing Direct marketing and product/service promotion via telephone, executed by staff with many years of experience.
• Neukundengewinnung (New Customer Acquisition) Telephone-based new customer acquisition by agents with specialized training in conversation technique and customer handling.
• Telesales Sales support for cross-selling and upselling to existing customers aimed at increasing revenue per customer.
• Mystery-Calls Quality assessment service where agents call clients acting as mystery shoppers to evaluate service quality and identify optimization opportunities.
• Adressqualifizierung Address database verification and enrichment service that updates contact information, decision-makers and direct dial numbers.
• Marktforschung (Market Research) Telephone-based market research via standardized or free-form interviews, with follow-up management to prevent respondent loss.
• Termingestaltung (Appointment Scheduling) Appointment-scheduling service contacting existing and potential customers to arrange personal meetings.
• Nachfassaktion (Follow-Up Campaign) Follow-up campaign service for mailings, trade shows, or promotions to drive customer engagement.
• Kuschel-Calls (Loyalty Calls) Customer-relationship calls expressing gratitude, checking satisfaction, and encouraging repeat orders to build loyalty.
• Green Line Sustainability-focused customer-communication services and internal initiative for environmentally conscious companies, emphasizing environmental protection, renewable energy, and ecological responsibility.

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• Initiative Vermisste KindercoreOthersSocial engagement partnership where Kuck+Schmidt handles the telephone hotline for the Missing Children Initiative free of charge. They speak with callers and collect information to help find missing children. This represents significant corporate social responsibility commitment.
• Pilotprojekt ALL INKLUSIVEminorOthersParticipation in pilot project where people with disabilities find meaningful and supportive employment. The company has had positive experiences with this initiative.
• Medical Call ServiceminorStrategic or Co-development PartnerReferral/collaboration partner for medical call center services for hospitals, specifically directing to medical-call-service.de for hospital call management including incoming calls from secretariats and wards, complete telephone switchboard operations.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Competence Call Center (CCC): Vienna-based multi-channel contact center operator serving DACH enterprise and mid-market customers with inbound, outbound, and omnichannel services similar to Kuck & Schmidt. Direct competitor on overlapping verticals (banking, healthcare, manufacturing) and call-center-as-managed-service model.
• Walter Services: German-owned contact center and customer service provider offering phone, chat, and email customer care for enterprise clients. Directly comparable on business model (outsourced contact center), target buyer profile (German mid-market and large enterprise), and multi-channel service delivery.
• SDX Group: DACH-headquartered customer service and BPO provider focused on inbound and outbound contact center services across multiple industries. Comparable headcount band, German-speaking market focus, and similar vertical mix (healthcare, financial services, retail).

Broad incumbents

• arvato CRM Solutions: Bertelsmann-owned BPO division providing large-scale customer relationship management and contact center services across multiple industries and channels. Overlaps significantly with Kuck & Schmidt on enterprise customer service offerings but operates at much greater scale, multiple geographies, and broader portfolio.
• Foundever (formerly Sitel Group): Global customer experience company providing omnichannel contact center outsourcing, sales, and technical support. Operates as a scaled-out equivalent to Kuck & Schmidt's core offerings, serving enterprise customers across financial services, retail, and healthcare verticals.
• Concentrix: Global BPO and customer experience leader providing design, build, and operate CX services including contact center operations, sales, and digital support across all major industries. Highly overlapping enterprise customer service and customer acquisition capabilities with Kuck & Schmidt.
• Teleperformance: World's largest omnichannel contact center and CX outsourcer offering voice, digital, and AI-enhanced customer service globally. Comparable service categories (inbound support, telemarketing, customer acquisition) but vastly larger scale and geographic diversification than K&S.
• TTEC: Global customer experience and digital transformation outsourcer with significant contact center operations and CCaaS technology. Comparable service mix (inbound support, customer acquisition, omnichannel) but operates globally and at materially larger scale than Kuck & Schmidt.
• Transcom: Global customer experience specialist offering inbound, outbound, and digital customer service across multiple verticals. Direct overlap on voice and omnichannel BPO model, with comparable enterprise healthcare, financial services, and manufacturing clients.
• Majorel (now Concentrix + Majorel): Global customer experience BPO with substantial German operations providing omnichannel contact center, digital CX, and trust & safety services. Compares to Kuck & Schmidt as a scaled-out version with overlapping enterprise customers and multilingual capabilities.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Kuck.Schmidt
• LinkedInxing.com/companies/kuck&schmidtgmbh&co.kg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kuck & Schmidt