City of Surrey
The City of Surrey is a municipal government in British Columbia serving 560,000+ residents with property taxation, utilities, permitting, public safety, and recreation services, delivered through a digital-first platform including the MySurrey portal and COSMOS GIS system.
- Company typePublic
- Founded1879
- HeadquartersSurrey, Canada
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What City of Surrey does
The City of Surrey is a municipal government entity in British Columbia, Canada, founded in 1879 and serving a population of over 560,000 residents, with projections under the Official Community Plan (Surrey 2050) to reach one million. It delivers comprehensive municipal services including property taxation, water/sewer/drainage utilities, waste collection, building and development permitting, parks and recreation, libraries, animal services, and public safety, and is currently transitioning from RCMP policing to a municipally controlled Surrey Police Service. The City operates a digital-first service platform anchored by the MySurrey Account portal, a mobile app, and COSMOS — a GIS mapping system providing over 200 layers of spatial and infrastructure data — alongside specialized online portals for building, electrical, and plumbing permits, utility billing, property taxes, and the AI PreCheck building plan compliance tool.
Revenue is generated through a diversified mix of property taxes, utility rates, development and building permit fees, business licensing, parking fines, and intergovernmental grants, with rates set annually by Council under provincial legislation. The City is executing a $1.6 billion+ capital program that includes the Surrey Langley SkyTrain extension, a 10,000-seat City Centre Arena developed in partnership with the Vancouver Giants, Bus Rapid Transit, and the Coastal Flood Adaptation Strategy, positioning Surrey as the fastest-growing major city in British Columbia. Distribution combines in-person service at City Hall with self-serve digital channels, public engagement platforms (Engage Surrey, CitySpeaks), and economic development branding under Invest Surrey.
City of Surrey firmographics
Firmographics- Name
- City of Surrey
- Legal name
- City of Surrey
- Website
- https://surrey.ca
- Company type
- Public
- Founded year
- 1879
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- The City of Surrey is a municipal government in British Columbia serving 560,000+ residents with property taxation, utilities, permitting, public safety, and recreation services, delivered through a digital-first platform including the MySurrey portal and COSMOS GIS system.
- Ownership category
- akta.pro rank
City of Surrey industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Administration of Urban Planning and Community and Rural Development (92512), Water, Sewage and Other Systems (2213), Bus and Other Motor Vehicle Transit Systems (485113), Utility System Construction (2371)
- SIC
- Electric, Gas & Sanitary Services (4900), Refuse Systems (4953), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industries
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Parks, Recreation & Cultural Services (BPAIACAI), State/Provincial Transportation, Roads & Public Works Administration (BPAIABAK)
Keywords
Where City of Surrey is headquartered
LocationHeadquarters
- HQ city
- Surrey
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
City of Surrey business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Property Tax Revenue: Property taxes constitute the primary municipal revenue source, based on property assessment values and annual City budget requirements to fund essential services.
- Utility Billing: Revenue from water consumption, sewer and drainage maintenance, infrastructure replacement, and waste collection services billed to residents and businesses.
- Development and Building Fees: Fees collected for building permits, development applications, electrical permits, plumbing permits, and other construction-related services.
- Business Licensing: Annual licensing fees charged to businesses operating within the City of Surrey.
- Parking and Fines: Revenue from parking tickets, parking meters, and traffic-related fines.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Property Tax Rates |
Distribution channels4 records
Marketing channels6 records
City of Surrey product offering
Product offeringCore offering
The City of Surrey is a municipal government that delivers essential public services to over 560,000 residents and businesses within its jurisdiction. Its core offerings include property tax administration, utility billing (water, sewer, drainage, waste collection), building/electrical/plumbing permit processing, parks and recreation, public safety (fire and police services), animal control, cemetery services, waste management, transportation infrastructure, and economic development services. These services are delivered through a hybrid model combining physical City Hall services with an extensive digital platform ecosystem including the MySurrey Account portal, MySurrey mobile app, and COSMOS GIS mapping system.
Product overview
The City of Surrey operates a comprehensive municipal platform providing digital services to over 560,000 residents. The core offering is the City of Surrey Website Portal, a unified platform complemented by mobile applications including the MySurrey App and Surrey Libraries App. The platform architecture centers on the MySurrey Account system for citizen authentication and service access, with specialized portals for Building Permits, Electrical Permits, and Plumbing Permits. The COSMOS (City of Surrey Mapping Online System) serves as the primary GIS platform with over 200 layers of spatial data. Additional digital services include the Report a Problem tool, Property Tax and Utility Billing Services, Waste Collection Services with the Rethink Waste App, Parking Ticket Services, and various engagement platforms like CitySpeaks and Engage Surrey. The city also provides economic development services through Invest Surrey and infrastructure projects including the Surrey Langley SkyTrain, Bus Rapid Transit, and Vision Zero road safety initiative. Transportation services are supported by the Surrey Transportation Plan, Electric Vehicle Strategy, and Coastal Flood Adaptation Strategy. The Green Buildings Program and Housing Accelerator Fund address development and sustainability objectives.
Differentiator
Problem solved
Functional benefit
Products and services
- MySurrey Account
Quantifiable outcome
- Over 560,000 residents served with comprehensive municipal services
- +2 more outcomes
Companies that use City of Surrey
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
City of Surrey technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
City of Surrey partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Metro VancouvercoreMetro Vancouver is the regional district that oversees service delivery for Greater Vancouver municipalities. Surrey has been a funding contributor to Metro Vancouver's Invest Vancouver regional investment agency, having contributed over $2.6 million since 2019. However, Surrey has filed a judicial review challenging the legality of Invest Vancouver, arguing Metro Vancouver exceeded its mandate.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
City of Surrey competitors and assessment
Company assessmentOthers
- Metro Vancouver Regional District: Regional governing body that coordinates shared services (water, wastewater, regional planning) for Surrey and adjacent municipalities. Adjacent governance peer given Surrey's active judicial review of Metro Vancouver's Invest Vancouver agency.
Regional players
- City of Langford: Fast-growing BC municipality on Vancouver Island with similar small-to-mid-scale municipal service model and rapid residential growth. Relevant regional comparator for permitting throughput and development-charge economics.
Direct peers
- City of Mississauga: Large, fast-growing Canadian municipality with diverse population and similar reliance on development charges and transit expansion. Most natural Canadian comparator for Surrey's growth-stage municipal operating model.
- City of Vancouver: Adjacent Metro Vancouver municipality providing a comprehensive similar bundle of municipal services (tax, utilities, transit, permitting). Closest functional peer for benchmarking service portfolio, digital maturity, and capital-program structure.
- City of Burnaby: Metro Vancouver municipality with overlapping utility, transit, and permitting functions and similar scale of capital investment. Useful comparator on property-tax base mix and development-fee economics in the same regional market.
- City of Brampton: High-growth, culturally diverse Canadian city at similar population scale (~600K-700K range) with comparable development pipeline and rapid transit investment. Comparable in service-delivery and capital-program structure.
Broad incumbents
- City of Toronto: Largest Canadian municipal government; broader in scope and scale but operates the same fundamental stack of property-tax, utility, transit, and permitting services. Reference point for digital-service maturity and capital-program governance.
- City of Hamilton: Mid-to-large Ontario municipality with strong industrial base and similar portfolio of utility, transit, and development services. Useful for coastal-flood and industrial-transition parallels at slightly smaller scale.
- City of Edmonton: Another large Canadian municipal operator with significant transit expansion and utility operations. Provides scale-comparable benchmarks on biofuel/waste-to-energy and EV infrastructure similar to Surrey's programs.
- City of Calgary: Large Alberta municipality delivering the same core services at meaningfully greater scale; useful comparator for utility-billing model and major capital programs (arena, LRT expansion) analogous to Surrey's pipeline.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
City of Surrey social profiles
Digital presenceCity of Surrey financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Surrey leadership team
Management profileNumber of profiles
City of Surrey subsidiaries and ownership
Company hierarchySubsidiaries3 records
City of Surrey funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Surrey M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Surrey
What does City of Surrey do?
The City of Surrey is a municipal government that delivers essential public services to over 560,000 residents and businesses within its jurisdiction. Its core offerings include property tax administration, utility billing (water, sewer, drainage, waste collection), building/electrical/plumbing permit processing, parks and recreation, public safety (fire and police services), animal control, cemetery services, waste management, transportation infrastructure, and economic development services. These services are delivered through a hybrid model combining physical City Hall services with an extensive digital platform ecosystem including the MySurrey Account portal, MySurrey mobile app, and COSMOS GIS mapping system.
Is City of Surrey a public or private company?
City of Surrey is a public company. It is classified as state government owned and is currently operating.
When was City of Surrey founded?
City of Surrey was founded in 1879. It employs 1,001 to 5,000 people.
Where is City of Surrey based?
City of Surrey is headquartered in Surrey, Canada, in the North America region.
How does City of Surrey make money?
Five revenue lines are on record. Property Tax Revenue is the primary driver. The others are utility Billing, development and Building Fees, business Licensing and parking and Fines.
Who are City of Surrey's main competitors?
Metro Vancouver Regional District is listed as an others. City of Langford is listed as a regional player. Direct peers are City of Mississauga, City of Vancouver, City of Burnaby and City of Brampton. Broad incumbents are City of Toronto, City of Hamilton, City of Edmonton and City of Calgary.
Does City of Surrey have an API?
No public API is recorded for City of Surrey.
What industry is City of Surrey in?
City of Surrey's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 92512 and its SIC code is 4900.