City of Burnaby

What City of Burnaby does

The City of Burnaby is a municipal government entity established in 1892 and operating under British Columbia's Local Government Act, headquartered at 4949 Canada Way, Burnaby, BC, Canada. It provides municipal services including urban planning, building and development permits, property tax billing, utility billing, parks and outdoor space management, public works, recreation programming, arts and culture, libraries, and community safety to Burnaby residents, local businesses, and developers. The city employs between 1,001 and 5,000 staff and is governed by an elected Mayor and Council, with Mayor Hurley currently serving as head of council.

The City operates a multi-channel digital service ecosystem anchored by Burnaby.ca and the BurnabyConnect mobile app (iOS/Android), complemented by specialized portals: My Permits Portal for building, engineering, and inspection workflows (with embedded Decision Engine and eCheck automated zoning review); WebReg for 24/7 recreation activity registration; Your Voice for public engagement (built on Social Pinpoint and Auth0); My Property Portal for tax and utility payments; and Alertable for emergency notifications. The city is supported by third-party SaaS providers including Acquia (hosting), Mailchimp (newsletters), Hootsuite and Global Relay (social media compliance), Active Communities/ANC (WebReg), and CanadaHelps (donations). Compliance frameworks include WCAG accessibility, FIPPA, CASL, PIPEDA, and the Accessible BC Act.

Revenue is generated primarily through property taxes, utility fees, and intergovernmental transfers rather than commercial sales. Most resident-facing services are free or subsidized, including the FAIR Play Program ($500/child and $250/youth-adult-senior credits for eligible low-income residents), Grade 5 Be Active (universal free pass for Grade 5 students), Be Active Pass memberships, and free parks, trails, and community events. Strategic priorities include housing development (11,000+ units under construction, 13,000+ pending approval, 116-unit Reign project opening 2028), sustainable transportation (new e-bike share with Lime launching June 2026), accessibility (Adapted Activities, Access Advisory Committee, MAP Research Partnership with SFU, UBC, and Université Laval), and digital modernization (residential permits online-only as of January 2026).

Name

City of Burnaby

Legal name

City of Burnaby

Website

https://burnaby.ca

Company type

Private

Founded year

1892

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Burnaby is a municipal government in British Columbia, Canada, providing urban planning, building permits, recreation, parks, tax billing, and public works services to residents, businesses, and developers through a digital ecosystem including Burnaby.ca, BurnabyConnect, My Permits Portal, WebReg, and Your Voice.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Community Housing Services (62422), Nature Parks and Other Similar Institutions (71219)

SIC

Services-Social Services (8300)

akta.pro primary industry

Parks, Recreation & Cultural Services (BPAIACAI)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Community Development & Neighborhood Revitalization (CDBG, Place-Based Initiatives) (BPAIANAE), Parks, Recreation & Protected Areas Administration (BPAIAMAH), Sustainable Cities, Urban Development & Green Infrastructure (BPADALAL)

Keywords

• Municipal government services
• Recreation facility operations
• Building permit services
• Urban planning administration
• Community engagement programs

Headquarters

HQ city

Burnaby

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

City of Burnaby is a municipal government entity delivering a wide range of public services to residents and businesses of Burnaby, British Columbia, including property tax billing, building and development permitting, recreation program registration, parks and outdoor space management, arts and culture programming, public safety alerts, and community engagement. It operates both digital service platforms (My Permits Portal, WebReg, BurnabyConnect, Your Voice, Alertable) and an extensive physical network of recreation facilities, pools, arenas, community centres, youth centres, parks, and cultural venues.

Product overview

City of Burnaby provides a comprehensive digital ecosystem for municipal services centered around its main website (Burnaby.ca), mobile app (BurnabyConnect), and multiple specialized web portals. The portfolio includes My Permits Portal for development and building permits with integrated Decision Engine; WebReg for recreation activity registration; Your Voice for public engagement; and Alertable for emergency notifications. Support programs include FAIR Play Program for recreation financial assistance, Harmony for All for music education, Be Active Pass for facility access, and Grade 5 Be Active for youth. Physical infrastructure encompasses recreation facilities (pools, arenas, community centres), arts and culture venues, youth centres, and parks. The city has been transitioning to online-only services including building permits as part of the Development Approval Process (DAP) modernization.

Differentiator

Problem solved

Functional benefit

Brands

• BurnabyConnect App: Official mobile application for the City of Burnaby providing access to news, community events, recreation facilities, job opportunities, online services, maps, and local government information.

Products and services

• My Permits Portal Online portal for applying, tracking, and downloading building permits, engineering permits, and inspection bookings. Includes Decision Engine feature to guide users in selecting the correct permit application. As of January 1, 2026, residential building permits are online-only.
• WebReg 24/7 online registration system for recreation activities, swimming lessons, fitness classes, and facility bookings. Operated through Active Communities (ANC) software. Used by residents to browse and enroll in City programs.
• BurnabyConnect Mobile App Official mobile application providing access to City news, community events, recreation facilities and programs, job opportunities, online services, maps, local government information, and recycling and garbage collection schedules.
• Your Voice Public Engagement Platform Public engagement platform enabling residents to share, discuss, and collaborate on city initiatives. Includes active projects across city infrastructure, community planning, environment, housing, parks, and transportation. Powered by Social Pinpoint with Auth0 authentication.
• Alertable Public Alerting System Public alerting system for receiving emergency notifications from the City of Burnaby. Residents can sign up to receive alerts about emergencies and critical community situations.
• FAIR Play Program Financial assistance program providing eligible low-income Burnaby residents with recreation credits and Be Active Passes. Provides $500 credit per child (up to 14 years) and $250 per youth/adult/senior, plus an annual Be Active Pass. Income-based qualification required.
• Harmony for All Community-based music initiative providing free instrument lending, no-cost music education outreach, and scholarship opportunities for City music lessons for Burnaby residents experiencing financial barriers.
• Be Active Pass Annual membership pass providing unlimited access to swimming, aquafit, public skating, weight rooms, fitness classes, and drop-in gym sports at City recreation facilities. Included with FAIR Play Program eligibility.
• Grade 5 Be Active Free pass program for all Grade 5 students living in Burnaby providing free access to pools, arenas, community centres, and golf driving ranges to encourage healthy active lifestyles.
• Adapted Activities Recreation activities designed for children, youth, and adults with physical and/or developmental disabilities. Includes 1:1 support services, adapted equipment, and accessible pool features at City facilities.
• Access and Inclusion Services Programs and services removing barriers to accessing City spaces, programs, employment, and services. Includes Access Advisory Committee and Accessibility Plan aligned with Accessible BC Act.
• Recreation Facilities Network of indoor pools, arenas, community centres, youth centres, and fitness facilities operated by the City of Burnaby for public use, programs, and rentals.
• Arts and Culture Facilities Arts and culture venues including the Shadbolt Centre for the Arts, Burnaby Art Gallery, and other heritage facilities operated by the City for performances, exhibitions, and programs.
• Parks and Outdoor Spaces City parks, trails, picnic sites, dog off-leash areas, gardens, eco-sculptures, and outdoor recreation facilities including Confederation Park, Burnaby Mountain, and various neighborhood parks.
• Youth Centres Youth centres providing recreational and social activities for pre-teens and teens, including Creekside Youth Centre, South Central Youth Centre, Summit Youth Centre, and Edmonds Youth Lounge.
• Hotel Burnaby City-run hotel providing modern, comfortable, and affordable accommodations for the community and its visitors.
• E-Bike Share Program with Lime First e-bike share program in Burnaby, launched in partnership with Lime, providing a new sustainable transportation option for residents and visitors.

Quantifiable outcome

• Over 11,000 housing units under construction and 13,000+ pending in approval process
• +2 more outcomes

Segments7 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature7 records

Partnerships

Eleven partnerships are on record, tiered major, core, supporting and minor.

• Waterleaf Housing SocietymajorStrategic or Co-development PartnerPartner in The Reign housing project in Metrotown neighbourhood. The project will create 116 below-market rental homes (92 one-bedroom and 24 two-bedroom units) scheduled to open in 2028. The city contributed $480,472 to this combined funding initiative.
• Social PinpointcoreTechnology or IntegrationSoftware provider for the Your Voice public engagement platform. City of Burnaby uses software licensed from Social Pinpoint for community engagement website enabling residents to share feedback on city initiatives.
• HootsuitesupportingTechnology or IntegrationThird-party social media management, archiving, and compliance service provider. City uses Hootsuite for managing social media communications.
• Global RelaysupportingTechnology or IntegrationThird-party social media archiving and compliance service provider. City uses Global Relay for archiving social media engagements in compliance with regulations.
• AcquiasupportingTechnology or IntegrationCloud service provider hosting the City's website and managing web forms. Web forms are encrypted and stored in secure servers in Canada controlled by Acquia until downloaded by City staff.
• Simon Fraser UniversitysupportingStrategic or Co-development PartnerAcademic partner in the Mobility, Access and Participation (MAP) Research Partnership working with community organizations and municipalities to address accessibility research questions.
• University of British ColumbiasupportingStrategic or Co-development PartnerAcademic partner in MAP Research Partnership addressing community-driven research to build accessible communities.
• Université LavalsupportingStrategic or Co-development PartnerAcademic partner in MAP Research Partnership focused on accessible community research.
• Civic Innovation LabsupportingStrategic or Co-development PartnerSupports Burnaby's participation in MAP Research Partnership for accessibility research initiatives.
• Burnaby School DistrictmajorStrategic or Co-development PartnerSchool district operating the Michael J. Fox Theatre. Currently transitioning to exclusive use of the venue, closing to community bookings after June 30. The City supports the school district in seeking a new operator for the theatre.
• International Alliance of Theatrical Stage Employees (IATSE)minorOthersTheatre workers' union representing staff at Michael J. Fox Theatre. Union called on City of Burnaby to intervene and invest in keeping the theatre accessible to the broader community after workers voted to join in March.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Market position

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityofburnaby
• YouTubeyoutube.com/user/TheCityofBurnaby
• Facebookfacebook.com/cityofburnaby
• LinkedInlinkedin.com/company/city-of-burnaby
• Instagraminstagram.com/cityofburnaby

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Burnaby