Malachy Parts & Service

What Malachy Parts & Service does

Malachy Parts & Service is a family-owned commercial kitchen equipment service company headquartered in Bayonne, New Jersey, operating under the consumer-facing brand 'Malachy Cares.' The company has operated for more than three decades and is currently led by second-generation CEO Rich Malachy. It provides on-site repair, preventive maintenance, installation, and OEM parts distribution for commercial kitchens across New Jersey, the New York City five boroughs, Pennsylvania, and Connecticut. Its primary customer segments are restaurants and foodservice operations — including national chain accounts such as Checkers, Burger King, Shake Shack, Habit Burger, Applebee's, Wingstop, and Raising Cane's — supplemented by healthcare and senior living facilities, hospitality, and institutional kitchens.

The company's service delivery is built around a field-technician model with GPS-enabled dispatch and a roster of 15 CFESA Certified Master Technicians who are factory-authorized by more than 100 equipment manufacturers including Kolpak, Pitco, Duke, Welbilt, Blodgett, and True. Technicians carry extensive OEM parts inventory on their vans to support a 'First Visit Fix' commitment and use the XOi Technologies visual-documentation platform to capture photos and video walkthroughs of equipment conditions for transparent customer-side repair approval. Operations are supported by a customer-facing portal for service request management, an equipment-tracking and history database, and a Shopify-powered e-commerce storefront (Parts+) for direct OEM parts sales. Authorized sub-brand service lines cover PASMO America soft-serve equipment and Pizza Group USA commercial ovens.

Malachy's revenue model combines professional-services fees for repair and installation work billed per service call or job, recurring subscription revenue from maintenance agreements sold in yearly, bi-annual, and quarterly tiers, and transactional hardware revenue from OEM parts sold via the Parts+ online store and technician-carried van inventory. Differentiation rests on a 180-day warranty across all work, vertically certified technician talent, and technology-enabled service transparency. The company has not raised institutional funding, has no parent company, and operates as an independent privately held business with no disclosed M&A activity.

Name

Malachy Parts & Service

Legal name

malachy parts and service

Website

https://malachycares.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Malachy Parts & Service is a family-owned commercial kitchen equipment service company based in Bayonne, NJ, providing repair, preventive maintenance, installation, and OEM parts to restaurants, healthcare, hospitality, and institutional kitchens across NJ, NY, PA, and CT.

Ownership category

akta.pro rank

Product category

Commercial Kitchen Equipment Services

NAICS

Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310)

SIC

Misc Industrial & Commercial Machinery & Equipment (3590)

akta.pro primary industry

Appliance Maintenance, Cleaning & Tune-Ups (Descaling, Filter Changes) (HSAGANAL)

akta.pro secondary industry

Compressor, Condenser & Evaporator Service (HSAOAJAG)

Keywords

• Commercial kitchen repair
• Equipment maintenance services
• Kitchen equipment installation
• Foodservice equipment service
• Preventive maintenance plans

Headquarters

HQ city

Bayonne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Service & Repair: On-site commercial kitchen equipment repair services including diagnostics, parts replacement, and repairs. Charged per service call or job.
2. Maintenance Agreements: Recurring maintenance plans offered yearly, bi-annually, or quarterly to maintain commercial kitchen equipment in optimal working condition per manufacturer specifications
3. Equipment Installation: Installation services for new commercial kitchen equipment including site surveys, equipment placement, and utility connections
4. Parts Sales: OEM parts sales through online store (Parts+) and direct from technician inventory. Technicians carry common parts on vans for first-visit fixes.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Malachy Parts & Service is a family-owned commercial kitchen equipment service company providing on-site repair, preventive maintenance, and installation of hot-side, cold-side, and specialty cooking and refrigeration equipment for restaurants, healthcare, hospitality, schools, and national chain operators across New Jersey, New York, Pennsylvania, and Connecticut. CFESA Certified Master Technicians, factory-authorized for over 100 manufacturers, deliver First Visit Fix service backed by a 180-day warranty, with an online OEM parts storefront (Parts+) supplementing field service.

Product overview

Malachy Parts & Service is a family-owned commercial kitchen equipment service company offering repair, maintenance, and installation services across New Jersey, New York, Pennsylvania, and Connecticut. The company operates as a unified service organization built around five core offerings: Service & Repairs (equipment repair by CFESA-certified technicians), Maintenance Programs (preventive maintenance agreements on yearly/bi-annual/quarterly schedules), Equipment Installations (site survey, utility assessment, and full installation), Parts+ (a Shopify-powered online parts store with same-day van inventory), and Warranty Service (180-day guarantee on all work). Sub-brand service offerings include Pasmo (PASMO America soft serve machines) and PizzaGroup (Pizza Group USA ovens). The company differentiates through technology — specifically XOi Technologies for visual documentation of repairs (photos, video walkthroughs), GPS dispatch for technician routing, equipment tracking, and a customer portal. Service coverage spans over 100 factory-authorized manufacturers including Kolpak, Pitco, Duke Manufacturing, Welbilt, Blodgett, and others. The Solutions Center blog functions as an educational resource, while the Parts+ e-commerce store handles OEM parts sales.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• First Visit Fix rate - Technicians strive to resolve issues on the first visit to minimize customer downtime
• +1 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability3 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• XOi TechnologiescoreTechnology or IntegrationTechnology partnership providing visual documentation platform enabling technicians to capture and share photos and videos of equipment issues with customers for transparent approval processes. Core differentiator in service transparency.
• CFESA (Commercial Food Equipment Service Association)coreTechnology or IntegrationCertification body providing CFESA Certified status for the company, validating technician competency and service quality standards. The only CFESA certified company in the Tri-State area.
• 100+ Equipment ManufacturerscoreTechnology or IntegrationFactory authorized service relationships with over 100 leading manufacturers enabling certified repairs, access to OEM parts, and warranty-backed service. Includes brands like Kolpak, Pitco, Duke, True, Welbilt, and many others.

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Welbilt: Global OEM of commercial cooking and refrigeration equipment (one of Malachy's 100+ authorized brands). Competes indirectly through its own service network and partner programs in the same equipment category.
• Middleby Corporation: Large public foodservice equipment OEM whose installed base Malachy services. Competes at the equipment layer rather than service, but shapes the addressable installed equipment universe.
• Ali Group: Global foodservice equipment manufacturer group whose brands overlap with Malachy's authorized service portfolio. Indirect competitor through equipment-direct service and warranty capture.
• Hoshizaki America: OEM of commercial ice machines and refrigeration that Malachy services. Competes through authorized service networks that overlap with Malachy's core cold-side offerings.

Emerging players

• ServiceChannel: Facility and equipment service management SaaS used by multi-unit operators to dispatch service to providers like Malachy. Comparable indirectly as it competes for visibility into chain service workflows.

Direct peers

• TriMark Corporation: Major US foodservice equipment design, distribution, and service provider. Competes with Malachy for chain restaurant installations and ongoing service contracts across similar verticals.
• Boelter Companies: Regional foodservice equipment distributor and service provider in the Midwest with multi-vertical restaurant and hospitality clients. Comparable end-to-end equipment lifecycle model.
• Heritage Foodservice Group: Large national commercial food equipment service and parts company serving restaurants, hospitality, and healthcare. Closest comparable to Malachy by service model, customer base, and CFESA-aligned technician force.
• Polaris Foodservice Equipment & Refrigeration: Commercial kitchen and refrigeration service and parts company serving restaurant operators. Direct overlap in service-and-repair, parts distribution, and maintenance agreements.

Others

• XOi Technologies: Visual documentation platform that powers Malachy's service technician workflow. Listed because it is a core upstream technology partner and is increasingly offered to peer service companies as a differentiator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/MalachyCares
• YouTubeyoutube.com/channel/UC24dtT7hPWfzJf1StBED01g
• Facebookfacebook.com/MalachyCares
• LinkedInlinkedin.com/company/malachy-parts-&-service
• Instagraminstagram.com/malachycares
• Pinterestpinterest.com/malachycares

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Malachy Parts & Service