Abertay Housing Association

What Abertay Housing Association does

Abertay Housing Association Ltd is a non-profit social housing provider headquartered at 147 Fintry Drive, Dundee, Scotland, operating as a Registered Scottish Charity (SC030152), a Registered Society under the Co-operative and Community Benefit Societies Act 2014 (2517R(S)), and a Registered Property Factor (PF000206). Founded in 1997, the association holds a portfolio of approximately 1,900 social rented houses across 44 letting areas in Dundee plus Forfar and Newtyle, supplemented by 238 retirement housing units concentrated across six complexes. It also provides factoring services to over 2,000 owner-occupier properties originally sold by Abertay or its predecessors. Day-to-day operations are lean, with 1–10 direct employees supplemented by contracted partners such as Sureserve Compliance (gas safety), Integrated Compliance (water monitoring/Legionella), T&N Gilmartin and Landscape Logistics (grounds maintenance), and Angus Council (New Road, Forfar).

The core technology stack is modest: a website (abertayha.co.uk) backed by a MyHome tenant portal (myhome.abertayha.co.uk) that supports account management and rent payments, integrated with WorldPay for card processing, the AllPay mobile app, and PayPoint retail outlets. Recite Me accessibility tooling is deployed, and Vimeo hosts tenant guidance video content. There is no public API, no mobile app beyond the third-party AllPay integration, and no proprietary data or AI layer. Community-facing channels include Facebook, quarterly tenant newsletters, estate walkabouts, and community events such as the annual Fintry Gala Day co-organized with the Finmill Centre LMG.

Revenue is generated through two recurring subscription-style streams: weekly social and retirement housing rent from approximately 2,138 tenanted units, and factoring fees on over 2,000 owner-occupied properties. Tenants are acquired primarily through the Dundee City Council housing application pathway, mutual exchange via the House Exchange platform, and direct contact through the Fintry office. Wider-role activities — including partnerships with Action for Children for care-experienced young people at Arthurstone Terrace, One Parent Families Scotland at Families House in Grampian Gardens, and the HOPE service collaboration with Hillcrest Homes and Caledonia Housing Association funded by Dundee Health and Social Care Partnership — extend the mission beyond landlord services into supported housing and community wellbeing.

Name

Abertay Housing Association

Legal name

Abertay Housing Association Ltd

Website

https://abertayha.co.uk

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1–10 employees

Short description

Abertay Housing Association is a Dundee-based non-profit social landlord managing approximately 1,900 social homes, 238 retirement units across six complexes, and factoring services for over 2,000 owner-occupied properties. It serves people in housing need, elderly residents, and vulnerable groups via partnerships with Action for Children and One Parent Families Scotland.

Ownership category

akta.pro rank

Product category

Social Housing

NAICS

Community Housing Services (62422), Other Community Housing Services (624229), Other Residential Care Facilities (623990)

SIC

Operators Of Apartment Buildings (6513), Services-Social Services (8300), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

akta.pro secondary industries

Senior & Transitional Monthly Housing (THAMAFAJ), Housing Assistance & Homeless Services (BPAGAEAB)

Keywords

• Social housing
• Affordable rental accommodation
• Retirement housing services
• Property factoring services
• Tenant support services

Headquarters

HQ city

Dundee

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Social Housing Rent: Rental income from approximately 1,900 social housing properties in Dundee and surrounding areas. Tenants pay rent which is the primary revenue stream for the housing association.
2. Property Factoring Services: Factoring service provided to over 2,000 properties purchased from Abertay or its predecessors. Owner occupiers receive property management and maintenance services for a fee.

Distribution channels3 records

Marketing channels5 records

Core offering

Abertay Housing Association provides social rented housing to people in housing need across Dundee and surrounding areas, managing approximately 1,900 tenanted properties and 238 retirement housing units across six complexes. It also delivers property factoring services to over 2,000 owner-occupied properties purchased from Abertay or its predecessors, and supports tenants through a 24/7 repairs service, community engagement programs, and partnerships with charities serving vulnerable groups.

Product overview

Abertay Housing Association operates as a social housing provider offering a portfolio of housing and property services. The core offering consists of social rented accommodation (approximately 1,900 properties) and specialized retirement housing (approximately 238 properties across six complexes). Supporting services include factoring for over 2,000 owner-occupied properties, a digital tenant portal (MyHome), multi-channel rent payment options, a 24/7 repairs and maintenance service, and a mutual exchange programme. The organization also runs community engagement initiatives including tenant surveys, focus groups, and estate walkabouts. The digital services layer (MyHome portal, AllPay payment system) provides tenants with self-service account management capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Housing Provision Core social rented housing service providing tenancies to people in housing need in Dundee and surrounding areas, covering approximately 1,900 properties allocated via housing applications.
• Retirement Housing Specialized housing for older residents aged 55+, comprising approximately 238 properties across six retirement housing complexes in Dundee, with a Retirement Housing Coordinator and on-site support.
• Factoring Services Property factoring service provided to over 2,000 owner-occupier properties purchased from Abertay or its predecessors, covering maintenance and property management of communal areas.
• MyHome Tenant Portal Online tenant portal enabling Abertay residents to manage their accounts, view rent balances, and access housing services digitally.
• Rent Payment Services Multi-channel rent payment options including direct debit, online payments via MyHome or AllPay App, phone payments, cheque/postal order, and AllPay Payment Cards at PayPoint outlets.
• Repairs and Maintenance Service Property maintenance service with a 24/7 365-day repairs service to respond to heating or water issues, with emergency repairs targeted within 7 hours.
• Mutual Exchange Programme Home swapping service allowing Abertay tenants to exchange homes with other social housing tenants, facilitated through the House Exchange not-for-profit home swapping platform.
• Community Engagement Services Tenant involvement initiatives including satisfaction surveys, local focus groups, resident walkabouts, armchair membership, and estate walkabouts for community input.

Quantifiable outcome

• Emergency repairs completed within 7 hours
• +1 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature1 record

Partnerships

14 partnerships are on record, tiered minor and core.

• House ExchangeminorOthersAbertay participates in House Exchange, the number one not-for-profit home swapping system, providing free service to all tenants for mutual exchanges.
• Action for ChildrencoreStrategic or Co-development PartnerAbertay works in partnership with Action for Children to provide accommodation for care-experienced young people aged 16-21 who are homeless or at risk of homelessness at Arthurstone Terrace. Action for Children provides targeted support including housing advice, conflict resolution, education, and personalized support.
• One Parent Families Scotland (OPFS)coreStrategic or Co-development PartnerAbertay provides premises for OPFS Dundee at Families House in Grampian Gardens, Fintry. OPFS delivers support to single-parent families through 1:1 work, group work, events and activities focusing on children, health, home, money, relationships, and work/education.
• Finmill Centre LMGminorStrategic or Co-development PartnerAbertay collaborates annually with The Finmill Centre LMG to organize the Fintry Gala Day, a community event normally held on the first Saturday in September with entertainment, activities, and local stalls.
• Hillcrest HomescoreStrategic or Co-development PartnerCollaboration between Hillcrest Homes and Caledonia Housing Association, fully funded by Dundee Health and Social Care Partnership, to deliver the HOPE service providing advice and information to help people manage health and wellbeing and reduce loneliness.
• Caledonia Housing AssociationcoreStrategic or Co-development PartnerCollaboration with Hillcrest Homes to deliver the HOPE service (a free service for anyone 16+ in Dundee area) providing community engagement, advice, and referral services to reduce social isolation.
• Dundee Health and Social Care PartnershipcoreOthersFunding body for the HOPE service collaboration with Hillcrest Homes and Caledonia Housing Association.
• WorldPayminorOthersPayment processor for managing online payments through Abertay's website, providing secure e-commerce solutions for rent payments via Visa, MasterCard, credit and debit cards.
• T&N GilmartinminorOthersContractor carrying out open space maintenance work in Fintry from 1 April 2023.
• Landscape LogisticsminorOthersContractor undertaking estate maintenance work in areas outwith Fintry from 1 April 2023.
• Angus CouncilminorOthersContinues to carry out grounds maintenance work at New Road, Forfar location.
• The People's PensionminorOthersDefined contribution pension scheme administered by The People's Pension. Staff can choose contribution rate from 3% upwards with Association contributing double the employee rate up to 10%.
• EVH (Employers' Voluntary Housing)minorOthersAbertay is an associate member of EVH and uses EVH's terms and conditions and HR Policies as the basis for organizational policies.
• Unite UnionminorOthersTrade union with a number of Abertay staff members belonging to Unite.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Castle Rock Edinvar Housing Association: Scottish housing association providing affordable rented housing and retirement accommodation across Edinburgh and Midlothian; comparable in service offerings (general-needs and retirement/supported housing) and registered-society structure.
• Caledonia Housing Association: Scottish housing association with operational overlap in Dundee; comparable in scale and service mix and is a current Abertay partner on the HOPE loneliness-reduction service.
• Dunedin Canmore Housing Association: Scottish housing association operating in Edinburgh, the Lothians and Fife providing social and mid-market rented housing and retirement housing; directly comparable in business model (charitable social landlord with retirement housing) and customer segments.
• Port of Leith Housing Association: Mid-sized Scottish housing association providing general-needs and sheltered/retirement housing in Edinburgh; comparable in property mix (general needs + retirement), charitable-society structure, and tenant-support service model.
• Hillcrest Homes: Scottish housing association operating in Dundee and the east of Scotland; comparable as a registered social landlord providing general-needs and supported housing and is already an Abertay partnership counterparty on the HOPE service.
• Sanctuary Scotland Housing Association: One of Scotland's larger registered social landlords offering affordable housing and retirement/supported accommodation; comparable in core activity (renting affordable homes) and customer segments (people in housing need and retirement housing).

Regional players

• Eildon Housing Association: Scottish Borders housing association providing general-needs and retirement/supported housing; comparable in business model and product mix, but primarily serves the Scottish Borders rather than Dundee.
• Osprey Housing: Scottish housing association operating in the Moray area providing social and retirement housing; comparable in core offering (general-needs and sheltered housing) and Registered Society structure, though in a different geography.
• Berwickshire Housing Association: Scottish Borders-based housing association providing affordable and retirement housing; comparable as a Registered Society social landlord of similar scale to Abertay but operating in a different region.
• Langstane Housing Association: Scottish housing association operating primarily in Aberdeen and Aberdeenshire; comparable in business model (charitable social landlord with general-needs and retirement housing) but primarily serves a different geography than Abertay's Dundee focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Abertay-Housing-Association-1665666877039803
• LinkedInlinkedin.com/company/abertay-housing-association

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Abertay Housing Association