Citel Telecomunicaciones

What Citel Telecomunicaciones does

Citel Telecomunicaciones (legal name: Corporación Integral en Telecomunicaciones) is a privately held Mexican technology solutions provider founded in 1997 in Mexico City by four engineering graduates of Instituto Politécnico Nacional. The company designs, implements, and supports enterprise technology infrastructure for Mexican and international businesses, functioning primarily as a value-added reseller and systems integrator of Cisco, Cisco Meraki, Fortinet, Poly (Plantronics), and GoTo Connect solutions. Its portfolio spans three core solution areas: enterprise networking (Cisco Catalyst 9000, Nexus 3500/9000, Meraki MS switches, routers, access points, SAN), security (NGFW, Cisco Umbrella, ISE, AMP, DUO, AnyConnect, Fortinet), and collaboration (Webex, Webex Calling cloud PBX, Contact Center, IP telephony, Cisco Room Kit Pro, Poly audio/video endpoints).

Its business model combines four revenue streams: hardware and license resale (perpetual and subscription licensing), recurring managed services (network monitoring, administration, optimization under SLAs), professional services (implementation, troubleshooting, site survey, network analysis, vulnerability assessment), and recurring service contracts structured as annual Polizas, monthly Polizas, Bolsa de Horas (hour banks), and per-event engagements. Citel operates a direct enterprise field-sales motion via named account representatives (Roxana, Ana Luisa, Karla, Teresa) alongside vendor channel partnerships, and conducts marketing through corporate social channels (X, Facebook, LinkedIn, Webex) plus participation in Cisco Connect LatAm 2024. The company is founder-owned, has no external investors or PE involvement, employs 11-50 staff, and serves customers exclusively in the Mexican market.

Name

Citel Telecomunicaciones

Legal name

Corporación Integral en Telecomunicaciones

Website

https://citel.com.mx

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Citel Telecomunicaciones is a Mexico City-based, founder-owned value-added reseller and integrator founded in 1997, specializing in Cisco-centric enterprise networking, security, and collaboration solutions for Mexican enterprise customers, supported by managed and professional services.

Ownership category

akta.pro rank

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Technology Resale: Resale of third-party technology products including Cisco, Meraki, Fortinet, and Poly equipment such as routers, switches, access points, NGFW, and collaboration hardware.
2. Managed Services: Ongoing managed services including network monitoring, administration, and support through annual or monthly contracts with SLA-defined service levels.
3. Professional Services: Implementation, troubleshooting, site survey, network analysis, and vulnerability assessment services offered through hourly bags, per-event, or contract-based engagements.
4. Service Contracts/Polizas: Annual and monthly service contracts providing continuous network infrastructure coverage including scheduled maintenance, updates, and immediate problem resolution with specialized engineers.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Citel Telecomunicaciones is a Mexican value-added reseller and systems integrator that designs, implements, and supports enterprise technology infrastructure. The company resells networking, collaboration, security, and cloud products from Cisco, Fortinet, Poly, and GoTo Connect, and delivers managed network services, professional services, and ongoing service contracts to enterprise customers primarily in Mexico. Founded in 1997, the firm combines hardware/software resale with engineering services and recurring support contracts.

Product overview

Citel Telecomunicaciones is a Mexican technology solutions provider founded in 1997, specializing in the design, implementation, and support of enterprise technology infrastructure. The company's portfolio comprises a diverse range of products and services organized into five core solution areas: Collaboration (Webex, Webex Calling, Contact Center, IP Telephony, Cisco Room Kit Pro), Networking (Catalyst 9000, Nexus 3500/9000, Cisco Meraki MS switches, routers, access points), Security (NGFW, Cisco Umbrella, ISE, AMP, DUO, AnyConnect, Fortinet), Cloud Solutions (Cisco Meraki cloud platform), and Professional Services (managed services, implementations, troubleshooting, site surveys, vulnerability analysis). The company operates primarily as a value-added reseller and integrator of Cisco, Fortinet, and other major technology vendors, offering both products and associated support services including annual/monthly service contracts, hour banks, and per-event support.

Differentiator

Problem solved

Functional benefit

Products and services

• Enterprise Networking Equipment Reselling and integration of enterprise-grade routers, network switches, wireless access points, data center switching platforms, and storage area network solutions from Cisco and Cisco Meraki for enterprise networks in Mexico.
• IP Telephony Solutions Enterprise-grade IP telephony solution available on-premise and in the cloud, with flexible subscription and perpetual licensing, centralized administration, security, and reliability for enterprise customers.
• Collaboration Platforms (Webex and Contact Center) Enterprise cloud collaboration platform enabling calls, content sharing, meetings, and recordings (Webex), cloud PBX capabilities (Webex Calling), and a customer service platform supporting inbound/outbound calls, chat, and CTI integrations (Contact Center).
• Cisco Room Kit Pro Video Collaboration Video collaboration hardware designed for large rooms, auditoriums, executive boardrooms, classrooms, and conference spaces, enabling deployment of video conferencing in enterprise meeting environments.
• Network Security Solutions Cybersecurity solutions including next-generation firewalls (Fortinet, Cisco), DNS-layer security (Cisco Umbrella), network access control (Cisco ISE), advanced malware protection (Cisco AMP), multi-factor authentication (Cisco DUO), and secure remote access VPN (Cisco AnyConnect) for enterprise protection of networks, endpoints, and cloud environments.
• Cisco Meraki Cloud-Managed Networking Cloud-managed IT platform from Cisco Meraki encompassing wireless, switching, routing, and security solutions with centralized cloud management and real-time analytics for enterprise networks.
• Cisco DNA (Digital Network Architecture) Intent-based networking solution providing automated network provisioning, policy management, and analytics across enterprise network infrastructure.
• GoTo Connect Cloud Communications Cloud-based communications and collaboration solution providing business phone systems and video meetings as part of the hosted telephony and unified communications portfolio.
• Managed Network Services Ongoing managed services including network monitoring, administration, optimization, and support for enterprise network infrastructure, delivered through annual or monthly contracts with SLA-defined service levels.
• Professional Services (Implementation, Troubleshooting, and Analysis) Professional services including technology project implementation, troubleshooting and fault diagnosis, wireless site survey for optimal WiFi placement, network infrastructure verification, and cybersecurity vulnerability analysis for enterprise environments.
• Service Contracts and Support Policies Flexible support policies for network infrastructure including annual contracts (Poliza Anual) with scheduled maintenance and updates, monthly contracts (Poliza Mensual) for ongoing support, hour banks (Bolsa de Horas) for scheduled administration and incident resolution, and per-event services for urgent issues when permanent contracts are not feasible.

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• CiscocoreChannel Partner/ Reseller/ DistributorCitel is a certified Cisco partner offering collaboration solutions (Webex), IP telephony, switching, routing, wireless LAN, data center solutions, and security products including NGFW, AMP, and Umbrella.
• Cisco MerakicoreChannel Partner/ Reseller/ DistributorCitel offers Cisco Meraki MS switching solutions and cloud-managed networking infrastructure including wireless LAN and security solutions with centralized cloud management.
• FortinetcoreChannel Partner/ Reseller/ DistributorCitel is a Fortinet partner offering next-generation firewall (NGFW) and comprehensive cybersecurity solutions for network, endpoint, and cloud protection.
• Poly (Plantronics)minorChannel Partner/ Reseller/ DistributorCitel offers Poly audio and video collaboration equipment including headsets and conference room solutions as part of its unified communications portfolio.
• GoTo ConnectminorChannel Partner/ Reseller/ DistributorCitel offers GoTo Connect cloud communication and collaboration solutions as part of its hosted telephony and unified communications offerings.

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Softtek: Softtek is one of the largest Mexican-headquartered IT services firms, offering infrastructure, managed services, and digital transformation solutions. It overlaps with Citel in enterprise infrastructure and managed services but with much broader service line and global delivery footprint.
• World Wide Technology (WWT): WWT is a large global technology solutions provider focused on Cisco, security, and cloud integration for enterprise customers. It is a broad incumbent comparable in vendor mix to Citel, though operating at significantly greater scale and geographic reach.
• Alestra: Alestra is a major Mexican telecommunications and IT services provider offering managed networking, cloud, and collaboration services, including Cisco-based solutions. It is a broader incumbent that competes with Citel for enterprise networking and managed services deals but at significantly larger scale.
• Neoris: Neoris is a Mexican-origin global IT consultancy and systems integrator delivering infrastructure, collaboration, and digital transformation services. It competes with Citel for enterprise networking and collaboration engagements in Mexico, though at a much larger scale.
• Logicalis Latin America: Logicalis is a global IT solutions and managed services provider with operations across Latin America, including Mexico. It delivers Cisco, security, and cloud integration services comparable to Citel's portfolio but at much broader geographic and enterprise scale.
• Insight Enterprises: Insight Enterprises is a global IT solutions integrator offering hardware, software, and services across networking, security, and collaboration categories. While larger and US-headquartered, it competes with Citel for multinational enterprise customers operating in Mexico.

Direct peers

• CT Internacional: CT Internacional is a large Mexican IT distributor and integrator offering networking, collaboration, and security solutions with a focus on enterprise and channel customers. It overlaps with Citel as a competing Cisco-aligned VAR in the Mexican market.
• Triada (Cisco Gold Partner Mexico): Triada is one of the most established Cisco Gold partners in Mexico, offering similar networking, collaboration, security, and managed services to enterprise customers. It is the closest direct competitor to Citel given the overlapping Cisco-centric VAR/integrator model and Mexican enterprise focus.
• Compucentro: Compucentro is a Mexican IT value-added distributor and integrator specializing in networking, security, and unified communications. It directly competes with Citel for mid-market and enterprise Cisco and Fortinet deployments in Mexico.

Regional players

• KIO Networks: KIO Networks is a Mexican data center and cloud services provider offering infrastructure and managed services to enterprise customers in Mexico and Latin America. It is a regional peer that overlaps with Citel's cloud and managed services offerings from a different starting point.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights4 records

Customer concentration

• Xtwitter.com/citel_mx
• Facebookfacebook.com/CitelTelecomunicaciones
• LinkedInlinkedin.com/company/16190108

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citel Telecomunicaciones