Charters Paper

What Charters Paper does

Charters Paper Pty Ltd is an Australian family-owned manufacturer and converter of paper-based consumables, founded in 1991 and headquartered in Laverton North, Melbourne. The company produces thermal paper rolls (80×80, EFTPOS 57mm variants, cash register, bond, and carbonless rolls), its patented StickyPOS linerless direct thermal labels for QSR order tracking, Kanzaki top-coated TITO (Ticket-In/Ticket-Out) tickets for gaming machines, custom printed rolls for branded receipts, and — since 2023 — paper food packaging including bread bags, baguette bags, and sandwich wraps. Manufacturing capability centres on direct thermal paper conversion, custom slitting and printing, and a 2024-installed Garant Matador paper bag machine capable of producing 1,200 bags per minute. All thermal paper is BPA-free and FSC certified; the company also holds ISO14001 (SGP) and Sedex certifications.

The business serves five primary Australian verticals — retail, banking, hospitality, gaming/casinos, and QSR — and holds exclusive supplier positions with Crown Melbourne, Crown Perth, The Star Entertainment Group (The Star Sydney, Treasury Brisbane, The Star Gold Coast), and ALH Group for Kanzaki TITO tickets, plus named custom-printed roll relationships with Pizza Hut, Bunnings, Smiggle, Landmark, Bank of Queensland, and Beacon. Proprietary technology differentiators are the patented StickyPOS linerless label system (claimed 50%+ order-error reduction), the Kanzaki IGT-approved TITO specification (up to 20-year archival life), and the Enviro93 coreless thermal roll.

Charters Paper operates a B2B direct sales model through phone, email, and quote request forms, complemented by an SMB-facing web-based ordering portal. Pricing is quote-based across all SKUs and not publicly disclosed. Distribution is centralised from the Laverton North facility with Australia-wide delivery; no international markets are served. The company is private, family-owned (Sfetkidis family with Paul Sfetkidis as Director/Owner and Michael Sfetkidis as CEO), and brought in Robert Iervasi (former Group CEO of Asahi Beverages) as Executive Chairman in March 2024 to professionalise operations and guide expansion into sustainable paper packaging.

Name

Charters Paper

Legal name

Charters Paper Pty Ltd

Website

https://charterspaper.com.au

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Charters Paper is an Australian family-owned manufacturer (founded 1991, Melbourne) of BPA-free thermal paper rolls, patented StickyPOS linerless QSR labels, and IGT-approved Kanzaki TITO tickets, supplying Australian retail, banking, hospitality, gaming, and QSR customers with custom-printed and sustainable paper packaging solutions.

Ownership category

akta.pro rank

Product category

Thermal Paper Manufacturing

NAICS

Paper Bag and Coated and Treated Paper Manufacturing (322220)

SIC

Converted Paper & Paperboard Prods (No Contaners/Boxes) (2670), Plastics, Foil & Coated Paper Bags (2673)

akta.pro primary industry

Paper Labels & Paper-Based Release Liners (IMALACAK)

Keywords

• Thermal paper rolls
• TITO tickets
• Linerless labels
• Paper packaging
• POS receipt paper

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Infrastructure, Marketing or Sales

Revenue model

1. Thermal Paper Rolls Sales: One-time product sales of thermal paper rolls including 80x80 rolls, EFTPOS rolls, coreless rolls, bond rolls, carbonless rolls, cash register rolls, and custom printed rolls. Sold in boxes to retailers, banks, hospitality venues, and other businesses.
2. TITO Ticket Sales: Sale of Ticket-In Ticket-Out (TITO) tickets for gaming machines and casinos. Custom printed with venue branding and compliant gambling messages. Sold to gaming venues and casinos throughout Australia.
3. StickyPOS Label Sales: Patented linerless label products for QSR order fulfilment. Variable length cut and hi-tack adhesive options for different packaging environments.
4. Paper Bag Packaging Sales: Eco-friendly paper bag manufacturing using Matador machine. Flat and side gusset bags with full-colour printing capability. Production speeds up to 1,200 bags per minute.
5. Printer Accessories: Sale of printer ribbons and accessories compatible with paper roll products.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Charters Paper manufactures and supplies thermal paper rolls (POS, EFTPOS, cash register, bond, carbonless), IGT-approved Kanzaki top-coated TITO tickets for gaming machines, patented StickyPOS linerless direct thermal labels for QSR order tracking, custom printed paper rolls, eco-friendly paper food packaging (bread bags, sandwich wraps), and printer ribbons/ accessories. Products are BPA-free and FSC certified, sold Australia-wide to retail, banking, hospitality, gaming, and QSR businesses.

Product overview

Charters Paper is an Australian family-owned manufacturer and supplier established in 1991, specialising in thermal paper rolls, TITO tickets, and food packaging. The core product portfolio includes: (1) Thermal Paper Rolls in various sizes including 80×80, EFTPOS (57mm variants), cash register, bond, and carbonless (2-ply and 3-ply) options; (2) Coreless thermal rolls (Enviro 93) for reduced environmental waste; (3) Kanzaki Top-coated TITO Tickets for gaming venues, approved by IGT, JCM, Transact Technologies and Nanoptix, available for NSW, VIC, ACT, QLD, and SA with custom printing; (4) Printed Paper Rolls for custom branding; (5) StickyPOS linerless direct thermal labels for QSR order tracking, available in standard and high-temperature variants; (6) Food Packaging including bread loaf bags, bread stick/baguette bags, and sandwich wraps; (7) Accessories such as printer ribbons. All thermal paper products are FSC certified and BPA free.

Differentiator

Problem solved

Functional benefit

Products and services

• Thermal Paper Rolls 80x80 75 metres Standard 80x80 thermal paper roll, 75 metres, 58gsm, BPA-free and FSC certified, compatible with Epson, Star, IBM, NCR, Citizen and Bixolon POS printers. Designed for retail and hospitality point-of-sale receipt printing.
• Enviro 93 Coreless Thermal Paper Rolls 80x80 Coreless 80x80 thermal paper roll with guaranteed 93 metre length, designed to reduce cardboard waste without compromising print performance. FSC certified with up to 10-year printed image life.
• Printed Paper Rolls Custom printed thermal paper rolls in various sizes, allowing retailers and brands to print logos and custom branding on receipts. Wound on FSC-approved cores with non-toxic water-based glues.
• Kanzaki Top-Coated TITO Tickets IGT-approved top-coated thermal TITO tickets for casino and gaming machine ticketing, with maximum 20-year archival life. Available for NSW and VIC/ACT/QLD/SA gaming venues and as custom printed rolls. Made from Kanzaki Specialty Paper TO381N.
• StickyPOS Linerless Direct Thermal Labels Patented linerless direct thermal labels for QSR order fulfilment, proven to reduce order error rates by over 50%. Available in standard and high-temperature variants for smooth, rough, or uneven packaging, compatible with Epson TM-L90, TM-T88 ReStick and Bixolon SRP-S300 printers.
• Paper Food Packaging (Bread Bags, Baguette Bags, Sandwich Wraps) Eco-friendly, fully biodegradable and recyclable paper food packaging for bakeries, cafes and takeaway food shops. Includes bread loaf bags, bread stick/baguette bags, and sandwich wraps with custom logo branding.
• EFTPOS Thermal Rolls Thermal paper rolls for 57mm wide handheld and fixed line EFTPOS terminals from Verifone, Ingenico and Smartpay. Available in 57x30, 57x38 and 57x45 sizes on FSC-approved cores with non-toxic glues.
• Bond and Carbonless Paper Rolls Lint-free single ply bond rolls (76x76, 60gsm) and carbonless 2-ply and 3-ply rolls compatible with 76mm wide dot matrix printers from Epson, Posiflex and Citizen. FSC certified.
• Kiosk and Loyalty/Membership Terminal Rolls Thermal rolls for entrance kiosks, sign-in and promo terminals, and loyalty/membership kiosks in 82x203, 82x150 and 80x80 sizes. Compatible with Clubnet, iQKiosk and Next Payments systems.
• Epson ERC 38 Black/Red Printer Ribbon Printer ribbon for use with single ply, 2-ply and 3-ply paper rolls. Individually wrapped, 5 ribbons per box, black/red colour.
• Printed Roulette Cards Printed roulette cards for use in casinos and gaming venues.

Quantifiable outcome

• Reduces order error rate by over 50%+
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core.

• KanzakicoreStrategic or Co-development PartnerKanzaki supplies Specialty Paper TO381N for Charters Paper's TITO tickets. Charters Paper is the exclusive Australian supplier of Kanzaki top-coated TITO tickets. Kanzaki paper is IGT-approved and critical for gaming machine compatibility.
• Graphic ControlscoreChannel Partner/ Reseller/ DistributorGraphic Controls manufactures Kanzaki TITO tickets and confirmed ample supply availability. Charters Paper distributes their products in Australia.
• JCM GlobalcoreTechnology or IntegrationMajor TITO printer manufacturer that approves top-coated thermal papers. JCM specifies that only IGT-approved top-coated paper can be used in their printers.
• Transact TechnologiescoreTechnology or IntegrationMajor TITO printer manufacturer that approves top-coated thermal papers. Charters Paper's Kanzaki TITO tickets are approved by Transact.
• NanoptixcoreTechnology or IntegrationMajor TITO printer manufacturer that approves top-coated thermal papers. Charters Paper's Kanzaki TITO tickets are approved by Nanoptix.
• International Gaming Technology (IGT)coreTechnology or IntegrationIGT approves top-coated thermal papers for use in electronic gaming machines. Only IGT-approved papers can be used in gaming applications.

Scale indicators4 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• Hansol Paper: Hansol Paper is a major Korean manufacturer of thermal paper, printing/writing paper, and specialty grades. Comparable to Charters Paper on thermal and coated paper product lines, though at significantly greater scale.
• Domtar: Domtar is a North American pulp and paper producer with a portfolio that includes printing, packaging, and specialty papers. Comparable as a converted/specialty paper producer, though Charters Paper is smaller and more specialised in POS/gaming thermal.
• Iconex: Iconex is one of the largest global manufacturers of thermal paper, receipt paper, and linerless labels, serving POS, logistics, and QSR customers. Directly comparable to Charters Paper's thermal roll and StickyPOS product lines, but at much greater scale and geographic reach.
• Mondi Group: Mondi is a global packaging and paper group with significant converted paper products and sustainable paper packaging exposure. Comparable to Charters Paper's emerging paper bag/packaging line via the Matador capability and the broader converted paper portfolio.
• Oji Holdings: Oji Holdings is a Japanese paper and packaging conglomerate producing thermal paper, printing paper, and packaging materials. Comparable on thermal/specialty paper grades and packaging end-markets, though at much larger scale.
• Nippon Paper Industries: Nippon Paper Industries is a Japanese paper manufacturer with thermal, printing, and packaging paper lines. Comparable to Charters Paper's thermal/coated paper offering and Japanese supply-chain links via specialty paper sourcing.

Direct peers

• Appvion: Appvion is a North American specialty and thermal paper manufacturer including receipt, label, and gaming/ticket papers. Closely comparable to Charters Paper in thermal/coated specialty paper products and end-markets (POS, gaming, labels).
• Koehler Paper Group: Koehler Paper is a German specialty paper manufacturer producing thermal paper, carbonless paper, and coated specialty grades. Comparable to Charters Paper's thermal/coated specialty paper offering and similar end-customers in POS and gaming.
• Graphic Controls (Gaming/TSC): Graphic Controls manufactures Kanzaki-based TITO tickets and gaming paper products globally and is a distribution partner of Charters Paper. Most direct comparable on the gaming ticket side, with overlap in product technology and end-customers (casinos, gaming OEMs).

Regional players

• Thermal Paper Direct: Thermal Paper Direct is an online-focused thermal paper reseller targeting small and mid-sized businesses with thermal rolls and POS supplies. Comparable on the thermal paper roll product line, though primarily an e-commerce distributor rather than manufacturer like Charters Paper.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/charterspaper
• LinkedInlinkedin.com/company/charters-paper/?originalSubdomain=au

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charters Paper