Schertz

What Schertz does

The City of Schertz is a municipal government entity headquartered at 1400 Schertz Parkway in Schertz, Texas, serving approximately 45,000+ residents across portions of Guadalupe, Bexar, and Comal Counties in the San Antonio metropolitan area. Founded in 1958 and operating under a council-manager form of government, the city delivers a full suite of municipal services including public safety (police, fire, EMS), utilities (water, wastewater, solid waste), development oversight (planning, permitting, inspections), parks and recreation, library services, animal services, and economic development through the Schertz Economic Development Corporation.

The city's technology backbone is a multi-vendor digital services ecosystem rather than a single proprietary platform. The public-facing website runs on the CivicPlus CMS, while the citizen-facing Web Portal (development.schertz.com) is powered by CityView land use management software for permits, planning applications, code enforcement complaints, contractor registration, and inspection scheduling. Utility billing and online payments run on Tyler Technologies' Munis system, parks and recreation registration on Rec1, e-procurement on Bonfire Interactive, and surplus auctions on GovDeals. A Virtual Inspection Program extends CityView using Zoom video conferencing for eligible residential and commercial inspections, and the website is designed to comply with WCAG 2.0 AA and Section 508 accessibility standards.

Revenue is generated through five primary streams typical of Texas municipalities: recurring property taxes and utility billing (water/wastewater/solid waste), transaction-based building permit and inspection fees, municipal court fines, and EMS/ambulance charges supplemented by the Passport to Care subscription membership. The city distributes services through the self-serve CityView portal, in-person City Hall service, the 311 customer care line, and the Rec1 parks registration portal, while reaching residents via Facebook, YouTube, LinkedIn, Instagram, Nextdoor, an e-newsletter, emergency alerts, and community events. As a chartered municipal government, Schertz has no private shareholders, parent company, or commercial funding rounds; capital is sourced from taxes, fees, and intergovernmental partnerships.

Name

Schertz

Legal name

City of Schertz

Website

https://schertz.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Schertz is a Texas municipal government serving 45,000+ residents across Guadalupe, Bexar, and Comal Counties with public safety, utilities, permitting, parks, library, and digital government services.

Ownership category

akta.pro rank

Headquarters

HQ city

Schertz

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Property Tax Revenue: Primary revenue source from property taxes collected from residents and businesses within city limits
2. Utility Billing: Water, wastewater, and solid waste collection services billed to residents. Deposits: $125 inside city limits, $150 outside city limits
3. Building Permits & Inspections: Fees collected for building permits, contractor registration, and inspection services
4. Municipal Court Fines: Traffic violations, code enforcement fines, and court processing fees
5. EMS/Ambulance Services: Emergency medical transport and services billed to patients. Passport to Care membership provides no out-of-pocket coverage for insured members

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

The City of Schertz is a municipal government providing essential local government services to residents and businesses within its jurisdictional boundaries. Its core offerings include water/wastewater/solid waste utility billing, building permits and inspections, code enforcement, municipal court services, EMS ambulance transport, police and fire public safety, parks and recreation programming, public library services, and animal services. Service delivery occurs through multiple channels including the CityView online portal, City Hall walk-in service, 311 customer care, and digital registration platforms.

Product overview

The City of Schertz operates a multi-platform digital services ecosystem for municipal operations, anchored by the CityView-powered Web Portal (development.schertz.com/Portal) that serves as the primary citizen-facing platform for permits, code enforcement, property management, and contractor registration. This core portal connects to subsidiary platforms including Tyler Technologies' utility billing system, Rec1 for parks and recreation registrations, and Bonfire Interactive for e-procurement. The city also maintains a public-facing website (schertz.com) built on the CivicPlus CMS platform, which provides access to general city services, the Schertz Public Library digital catalog, EMS services, and various online forms. These interconnected platforms collectively deliver a comprehensive digital government services experience to residents.

Differentiator

Problem solved

Functional benefit

Products and services

• CityView Web Portal - Permits, Inspections, and Code Enforcement An interactive web portal (powered by CityView municipal software) that allows Schertz residents, contractors, and developers to apply for building permits, submit code enforcement complaints, schedule and track inspections, register as contractors, search property information, and monitor application status end-to-end.
• Utility Billing Service Subscription-based water, wastewater, and solid waste collection service for Schertz residents, with online bill payment, multi-account management, e-Billing enrollment, and monthly billing. Inside-city deposit is $125 and outside-city deposit is $150; an after-hours reconnection fee of $50 applies.
• Building Permits and Inspections Service Fee-based service for residential and commercial building permits, contractor registration, and inspection scheduling through the CityView portal. Includes plan review by the Building Inspections Division with Virtual Inspection options via Zoom for eligible inspections. No Main Street permit fees apply; contractor registration requires $300,000 minimum general liability insurance.
• EMS Ambulance Services and Passport to Care Membership Emergency medical transport delivered by Schertz EMS with online patient billing and an annual Passport to Care subscription that covers out-of-pocket ambulance costs for insured members. Non-members can submit ambulance payments via the online EMS payment form.
• Parks and Recreation Programs and Facility Reservations Rec1-powered online registration platform for Schertz Parks and Recreation programs, seasonal activities, and pavilion reservations. Includes the Summer 2026 FUN Guide catalog with pools (Pickrell Park Pool), events, and youth/adult programming.
• Schertz Public Library Services Public library services for cardholders including digital lending through CloudLibrary and Libby, film streaming via Kanopy, comic access via Comics Plus, digital newspaper subscriptions, online research databases, and in-branch programming such as Toddler Storytime, Preschool Storytime, Teen Tuesday, and Adult ESL classes.
• Municipal Court Services Court processing and fine payment services for traffic violations, code enforcement penalties, and other municipal citations issued within Schertz city limits, accessible for online payments via the City's payment portal.
• Code Enforcement Complaint and Investigation Service CityView-powered code enforcement service that enables residents to file complaints online with location selection, complainant identification, and supporting file uploads, followed by investigation and follow-up enforcement action.
• Engineering and Public Works Permit Applications Online permit application portal for engineering and public works projects including clearing and grading, public infrastructure, floodplain development, right-of-way, utility, and network node permits. Operated from the Engineering and Public Works Department.
• Animal Services and Animal Adoption Center Animal services including pet licensing, animal shelter, microchipping, lost and found pet recovery, animal adoptions, and volunteer opportunities, operated from the Animal Adoption Center.

Quantifiable outcome

• 163 miles of streets cleaned monthly by city sweepers
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core, major and minor.

• CivicPluscoreTechnology or IntegrationWebsite content management system provider powering the official Schertz city website with accessibility features and CivicEngage platform
• CityView (Municipal Software)coreTechnology or IntegrationLand use management software automating planning projects, permits, inspections, contractor registrations, and code enforcement processes
• Tyler TechnologiescoreTechnology or IntegrationUtility billing platform (Munis) providing online payment processing, account management, and billing services
• Guadalupe CountymajorStrategic or Co-development PartnerCounty government partnership for vehicle registration, property records, and intergovernmental coordination
• Bexar CountymajorStrategic or Co-development PartnerCounty government partnership for services spanning Schertz's portions in Bexar County
• Comal CountymajorStrategic or Co-development PartnerCounty government partnership for services spanning Schertz's portions in Comal County
• The Chamber (Schertz-Cibolo-Selma Area)coreStrategic or Co-development PartnerLocal chamber of commerce partnership for economic development, business resources, and community promotion
• Guadalupe Valley Electric Cooperative (GVEC)majorOthersElectric service provider for power outage reporting and coordination
• YMCA of Greater San AntoniomajorStrategic or Co-development PartnerJoint facility and programming partnership for Schertz Family YMCA offering health and wellness programs
• BuyBoardminorChannel Partner/ Reseller/ DistributorGroup purchasing organization providing access to pre-negotiated vendor contracts for city procurement
• Choice PartnersminorChannel Partner/ Reseller/ DistributorCooperative purchasing organization for educational and government entities
• HGAC BuyminorChannel Partner/ Reseller/ DistributorHouston Galveston Area Council cooperative purchasing program
• Texas Commission on Environmental Quality (TCEQ)coreOthersState environmental regulatory agency for stormwater management, wastewater permitting, and compliance
• Texas Department of Transportation (TxDOT)majorStrategic or Co-development PartnerState transportation agency for road projects including FM 3009 overpass, coordination on thoroughfare planning
• International Code CouncilcoreOthersAdopted 2018 ICC Building Code Series including IBC, IRC, IFC, IPC, IMC, IEBC, IPMC

Scale indicators3 records

Expansion highlights5 records

Others

• CivicPlus: Vendor — not a peer — but the municipal-government technology ecosystem provider powering Schertz's web platform; included as adjacent ecosystem context rather than a true comparable since CivicPlus sells to Schertz rather than competing with it.

Direct peers

• City of Cibolo: Immediately adjacent Guadalupe County city in the Schertz-Cibolo-Selma metropolitan area; shares the same Chamber of Commerce partnership and serves an overlapping commuter demographic, making it the most geographically comparable peer.
• City of Kyle: Fast-growing Central Texas city between Austin and San Marcos with similar demographic profile and rapid residential development pattern, providing a useful peer for growth-stage municipal service scaling dynamics.
• City of Seguin: Guadalupe County seat and neighboring city to Schertz, operating full municipal services including utilities, with comparable population size and Central Texas service-area economics.
• City of Universal City: Adjacent Bexar County city neighboring Schertz, sharing the Randolph AFB area economy; provides a direct peer for comparing municipal service delivery in a similarly-sized Texas municipality.
• City of Buda: Fast-growing Central Texas city south of Austin on the I-35 corridor, comparable in size and growth dynamics, providing a peer reference for small-city digital service transformation in the same regional market.
• City of Selma: Small adjacent city in the Schertz-Cibolo-Selma area sharing the same Chamber partnership; comparable municipal service delivery model for a smaller Texas city in the same growth corridor.
• City of New Braunfels: Adjacent Central Texas city of comparable size (~90,000 residents) operating under the same Texas municipal government framework, providing the same core municipal services (utilities, permits, public safety, parks) and serving as the closest direct peer in growth profile and service mix.
• City of Converse: Bexar County city in the San Antonio metropolitan area neighboring Schertz, offering comparable municipal service operations and similar demographic and growth characteristics.
• City of San Marcos: Central Texas city of similar scale (~65,000 residents) on the I-35 corridor between Austin and San Antonio, operating with comparable municipal service delivery model, utility operations, and development review processes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/cityofschertz
• Facebookfacebook.com/cityofschertz
• LinkedInlinkedin.com/company/city-of-schertz
• Instagraminstagram.com/cityofschertz
• Xx.com/cityofschertz

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Schertz