MIELI Mental Health

What MIELI Mental Health does

MIELI Suomen mielenterveys ry (MIELI Mental Health) is a Finnish nonprofit mental health organization headquartered in Helsinki at Maistraatinportti 4A, founded under the legal predecessor Suomen Mielenterveysseura (1897) and now operating the nationally coordinated Kriisipuhelin crisis helpline launched in 1970. The organization provides free, low-threshold mental health crisis intervention to the Finnish general public through a portfolio that includes the 24/7 Finnish- and Swedish-language crisis helpline (Kriisipuhelin, 09 2525 0111 / 09 2525 0112), the adult online MIELI Kriisichat, the youth-targeted Sekasin-chat (ages 12-29), 22 coordinated physical crisis centers offering face-to-face crisis reception and peer support groups, and walk-in MIELI Piste services. Its digital self-help portfolio includes the 8-session SELMA oma-apuohjelma for processing traumatic events, mindfulness and relaxation exercise libraries, and a comprehensive training catalog covering Mielenterveyden ensiapu (Mental Health First Aid), Hyvinvoiva mieli (workplace wellbeing), Nuori mieli (youth mental health), and specialized curricula for schools, sports, and healthcare settings. The service is delivered through approximately 700 trained crisis workers, volunteers, and social/healthcare students operating from roughly 30 dispatch points and is supported by over 50 local member associations.

The organization also coordinates the national Rikosuhripäivystys (RIKU) crime victim support service under a public service obligation from the Ministry of Justice, delivered through a seven-organization NGO consortium with services at approximately 60 service points nationwide. It co-founded the Lapinlahti-säätiö sr foundation in March 2023 and operates the Lapinlahden Lähde cultural and wellbeing venue in Helsinki through a wholly owned social enterprise. Operational scale in 2025 included a record 111,373 answered crisis helpline calls (out of 318,209 call attempts), approximately 70% year-over-year growth in Kriisichat contact attempts, and over 240,000 cumulative Sekasin-chat conversations across the service's 10-year history. All direct crisis services are provided free of charge without referral, and MIELI publishes materials in Finnish, Swedish, English, Arabic, Russian, and Ukrainian.

MIELI ry is funded primarily through individual and corporate donations collected under fundraising permit RA/2021/1251 (valid indefinitely from 1.1.2021), government grants for crisis services coordination and RIKU, and limited revenue from selected specialized training programs. It does not charge users for crisis services and operates a community-led go-to-market model that relies on volunteer recruitment, media and PR-driven awareness, and partnerships with schools, sports organizations, and public agencies. The organization faces material funding headwinds from the Finnish Ministry of Finance's proposal for an additional €100 million cut to sote-NGO grants on top of a previously announced €140 million reduction, a risk that MIELI has publicly highlighted as a potential constraint on its crisis operations.

Name

MIELI Mental Health

Legal name

MIELI Suomen mielenterveys ry

Website

https://mieli.fi

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

MIELI Suomen mielenterveys ry is a Finnish nonprofit providing free, nationwide 24/7 mental health crisis services, including a Finnish and Swedish crisis helpline, online chats, 22 crisis centers, and training, funded by donations and government grants.

Ownership category

akta.pro rank

Product category

Mental health crisis support services

NAICS

Individual and Family Services (6241), Other Individual and Family Services (624190), Child and Youth Services (62411), Emergency and Other Relief Services (62423)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Mental Health & Crisis Support Services (BPAGAEAH)

akta.pro secondary industries

Crisis Response & Threat Assessment (Suicide Prevention, Violence Prevention) (EDAJAIAH), Crisis Intervention & Suicide Prevention Services (EDALAFAD), Student Support Hotlines & Digital Wellbeing Tools (EDAJAIAL)

Keywords

• Crisis helpline services
• Mental health support
• Suicide prevention services
• Crisis counseling
• Mental health training

Headquarters

HQ city

Helsinki

HQ country

Finland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Donations and Fundraising: Primary funding comes from individual donations (one-time and monthly), corporate donations, and fundraising campaigns. The organization holds a fundraising permit (RA/2021/1251) valid indefinitely, issued by Poliisihallitus.
2. Government Grants: MIELI ry receives government funding for specific programs and operations, including crisis services coordination and coordination of Rikosuhripäivystys (Crime Victim Support).
3. Training Services: Free training provided to sote and education sector professionals during 2025-2027 funded by donation funds. Some specialized training programs are available for purchase.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

MIELI Mental Health (MIELI Suomen Mielenterveys ry) is a Finnish nonprofit that delivers free 24/7 mental health crisis support through the Kriisipuhelin telephone helpline, MIELI Kriisichat and Sekasin-chat online crisis chats, and a nationwide network of 22 Kriisikeskus (crisis centers) offering face-to-face appointments. The organization complements these core services with self-help digital programs (SELMA oma-apuohjelma, mindfulness exercises), professional training courses (Mielenterveyden ensiapu, Hyvinvoiva mieli, Nuori mieli), and the Rikosuhripäivystys RIKU crime-victim support service.

Product overview

MIELI Suomen Mielenterveys ry is a national Finnish mental health nonprofit offering a portfolio of interconnected crisis intervention, support, and mental health education services. Its core products are the 24/7 MIELI Kriisipuhelin (Crisis Helpline) in Finnish and Swedish, the adult MIELI Kriisichat online chat, and the youth-targeted Sekasin-chat — all staffed by trained professionals and volunteers. These are supported by a network of 22 physical Kriisikeskus crisis centers offering face-to-face appointments and peer support groups. Digital self-help offerings include the SELMA 8-session trauma processing program, mindfulness/relaxation exercise libraries, and a comprehensive training catalog covering Mental Health First Aid (Mielenterveyden ensiapu), workplace wellbeing (Hyvinvoiva mieli), youth, schools, and sports. Additional services include Rikosuhripäivystys RIKU (crime victim support coordinated nationally), MIELI Piste walk-in centers, Tukinet web platform, Sekasin Kollektiivi, and the Lapinlahden Lähde cultural and wellbeing venue in Helsinki. Free on-demand training (2025–2027) targets social, health, and education professionals. No public API or AI capabilities are offered; all services rely on human-staffed channels.

Differentiator

Problem solved

Functional benefit

Brands

• MIELI Kriisipuhelin: 24/7 crisis hotline providing conversational support in Finnish (09 2525 0111) and Swedish (Kristelefon 09 2525 0112).
• Sekasin-chat
• Kristelefon
• Kriisikeskusverkosto
• Rikosuhripäivystys (RIKU)
• Mielen lukutaito

Products and services

• MIELI Kriisipuhelin (Crisis Helpline) 24/7 free, confidential, anonymous telephone crisis helpline in Finnish (09 2525 0111) and Swedish/Kristelefon (09 2525 0112), staffed by approximately 700 trained crisis workers, volunteers, and students across roughly 30 dispatch points nationwide, answering over 111,000 calls in 2025.
• MIELI Kriisichat (Crisis Chat) Online web-based crisis chat for adults (18+), open Monday–Thursday 15:00–21:00, providing confidential conversational support in writing via the Tukinet platform.
• Sekasin-chat Daily online crisis chat for young people aged 12–29, open Mon–Fri 09:00–24:00 and Sat–Sun 15:00–24:00, operated as part of the Sekasin Kollektiivi multi-organization alliance, with over 240,000 conversations conducted since launch.
• Kriisikeskusverkosto (Crisis Center Network) Coordinated nationwide network of 22 Kriisikeskus (crisis centers) offering short-term face-to-face conversational support, peer support groups, and coordinated crisis services for individuals in crisis recovery.
• Vertaistukiryhmät (Peer Support Groups) Free, anonymous peer support groups for people experiencing similar crises or life challenges, organized at crisis centers and local MIELI member associations across Finland.
• SELMA oma-apuohjelma (SELMA Self-Help Program) 8-session online self-help program for processing traumatic or shocking events, using downloadable exercise forms covering trauma reactions, mind-body connection, values, and moving forward.
• Mindfulness and Relaxation Exercises Online library of mental health strengthening exercises including mindfulness recordings, guided relaxation, Mind Body Bridging method, forest walk videos, and presence/mindfulness series, with some content targeted at children and youth.
• Koulutukset (Mental Health Training Programs) Training programs for mental health professionals, volunteers, and the general public, including Mielenterveyden ensiapu (Mental Health First Aid), Hyvinvoiva mieli (Workplace Well-being for managers), Nuori mieli (Young Mind for youth workers), and over 50 specialized courses across schools, sports, workplaces, and healthcare.
• Maksuttomat tilauskoulutukset (Free On-Demand Training) Free on-demand professional training for social, health, youth, education, and teaching sector staff (excluding early childhood education), funded by donation proceeds, delivered June 2025–December 2027 as 2-hour remote or 3-hour in-person sessions for groups of 15 or more.
• MIELI Piste (MIELI Point Walk-In Service) Low-threshold walk-in service providing free, anonymous conversational support for life concerns without appointment or referral at designated MIELI locations across Finland.
• Rikosuhripäivystys RIKU (Crime Victim Support) Free, confidential support, guidance, and advice for crime victims, their relatives, and witnesses, including helpline 116 006, lawyer phone advice 0800 161 177, RIKUchat, support person services, and witness support, coordinated by MIELI ry and delivered with a six-organization consortium across approximately 60 service points.
• Tukinet Online platform providing support services, crisis chat (including MIELI Kriisichat), and a space for sharing experiences, open 365 days a year around the clock, usable anonymously and free of charge.
• Lapinlahden Lähde Mental wellbeing and cultural event venue in Helsinki operating in the historic Lapinlahti psychiatric hospital buildings, offering café, art galleries, urban nature center, sauna, markets, workshops, and many free community events.
• Kriisivastaanotto (Crisis Reception) Walk-in and appointment-based face-to-face crisis reception at crisis centers across Finland, providing conversational support for crisis recovery, available during summer and holidays including Christmas, with no referral or fee required.
• Kristelefon (Swedish-language Crisis Helpline) Swedish-language crisis helpline at 09 2525 0112, staffed Mon and Wed 16:00–20:00 and Tue/Thu/Fri 09:00–13:00, providing conversational support in Swedish for callers in crisis.
• Nuori mieli urheilussa (Young Mind in Sports) Mental health skills program for young athletes, coaches, and parents in sports clubs, including online courses (basic and advanced), a comprehensive coaching guide, and resources for supporting youth mental wellbeing in sports environments.
• English-language Remote Crisis Support English-language discussion help available by appointment via remote reception, deliverable as phone, chat, or video appointment for English speakers in Finland.

Quantifiable outcome

• 111,373 crisis calls answered in 2025 - new record
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and major.

• Rikosuhripäivystys (RIKU) ConsortiumcoreStrategic or Co-development PartnerMIELI ry coordinates the national Rikosuhripäivystys (Crime Victim Support) services in collaboration with six other organizations: Suomen Punainen Risti, Ensi- ja turvakotien liitto, Mannerheimin Lastensuojeluliitto, Suomen Setlementtiliitto, and Kirkkohallitus. This consortium provides comprehensive support to crime victims including phone support, legal advice, chat services, and personal support persons at approximately 60 service points nationwide. Services are provided under a public service obligation from the Ministry of Justice.
• Sekasin KollektiivicoreStrategic or Co-development PartnerSekasin Kollektiivi is a multi-organization alliance providing youth-focused mental health support through Sekasin-chat. The collective includes MIELI ry and other organizations working together to address the growing need for youth mental health support in Finland. Over 240,000 conversations have been conducted through Sekasin-chat in its 10-year history.
• 22 Kriisikeskukset (Crisis Centers)coreChannel Partner/ Reseller/ DistributorMIELI ry coordinates 22 crisis centers across Finland that provide face-to-face crisis support, support groups, and coordinated crisis services. These centers operate as part of the nationwide crisis support network under MIELI ry's coordination.
• Over 50 Member AssociationscoreChannel Partner/ Reseller/ DistributorMIELI ry's network includes over 50 local member associations across Finland that promote mental well-being in their regions, activate local communities, provide support and crisis assistance, conduct training and consulting, and produce mental health materials.
• Suomen Punainen RistimajorStrategic or Co-development PartnerOne of seven organizations in the Rikosuhripäivystys consortium, providing crime victim support services nationwide.
• Ensi- ja turvakotien liittomajorStrategic or Co-development PartnerOne of seven organizations in the Rikosuhripäivystys consortium, providing crime victim support services nationwide.
• Mannerheimin LastensuojeluliittomajorStrategic or Co-development PartnerOne of seven organizations in the Rikosuhripäivystys consortium, providing crime victim support services nationwide.
• Suomen SetlementtiliittomajorStrategic or Co-development PartnerOne of seven organizations in the Rikosuhripäivystys consortium, providing crime victim support services nationwide.
• KirkkohallitusmajorStrategic or Co-development PartnerOne of seven organizations in the Rikosuhripäivystys consortium, providing crime victim support services nationwide.
• PRO LAPINLAHTI MIELENTERVEYSSEURA RYmajorStrategic or Co-development PartnerLocal member association operating Lapinlahden Lähde, a mental well-being and culture center located in the historic Lapinlahti hospital building in Helsinki. This association runs events, art exhibitions, café, and community programs promoting mental health.
• Lapinlahti-säätiömajorStrategic or Co-development PartnerFoundation established in 2023 by MIELI ry and other partners to support the mental health and cultural activities at the Lapinlahti area in Helsinki. The foundation preserves the area's building and cultural heritage while supporting mental well-being activities. Co-founded by MIELI Suomen Mielenterveys ry, Pro Lapinlahti ry, Osuuskunta Lapinlahden tilajakamo, and others.

Scale indicators8 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• Crisis Text Line: US-headquartered nonprofit operating a 24/7 text-based crisis intervention line staffed largely by trained volunteers; closely mirrors MIELI's chat-based crisis channels and volunteer-driven operating model.
• The Trevor Project: US nonprofit providing crisis intervention and suicide prevention services for LGBTQ+ youth via phone, chat, and text — a direct functional analog to Sekasin-chat in youth mental health crisis support.
• Lifeline Australia: Australia's national 24/7 crisis support and suicide prevention service combining helpline, text, and in-person services; structurally analogous to MIELI's national crisis helpline plus crisis center network.
• Samaritans: UK charity operating a 24/7 emotional support helpline and related services; directly comparable to MIELI Kriisipuhelin in mission, model, and channel mix, but in a larger market.
• 988 Suicide & Crisis Lifeline (US): US national 24/7 crisis and suicide prevention helpline network launched in 2022; directly comparable to MIELI Kriisipuhelin in service design, language coverage, and nationwide coordination model.

Broad incumbents

• Mind (UK): UK's largest mental health charity providing information, support, advocacy, and training across a much broader portfolio than MIELI; comparable as a national mental health nonprofit but not narrowly focused on crisis intervention.
• Mental Health Foundation (UK): UK charity focused on mental health prevention, research, and public education; comparable to MIELI in mission and training/education offerings, but operates at a national-influencer level rather than as a frontline crisis provider.

Others

• Befrienders Worldwide: Global network of emotional support helplines in 32 countries; MIELI is a member and one of its strongest national crisis helpline nodes, making Befrienders a direct ecosystem peer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/user/Mielenterveysseura
• Facebookfacebook.com/mielenterveys
• LinkedInlinkedin.com/company/mieli-suomen-mielenterveys
• Instagraminstagram.com/mielenterveys
• Xx.com/mielenterveys

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MIELI Mental Health