Cybersystems

What Cybersystems does

Cybersystems GmbH is a privately held Swiss Microsoft Dynamics 365 and Power Platform integrator founded in 1997 and headquartered in Zurich-Altstetten. The company builds, customizes, and operates CRM, marketing automation, sales, customer service, and business intelligence solutions on the Microsoft Cloud for mid-to-large Swiss enterprises across diverse industries including retail/e-commerce (BRACK.CH), non-profit (MYBLUEPLANET), distribution (Competec-Gruppe), wine merchant (SCHULER St. Jakobskellerei), food trade (Swisscofel), pension funds, and SMB segments. Its technology stack is centered on Microsoft Dynamics 365, Power Platform (Power BI, Power Automate, Power Apps), AI Builder, and Copilot, augmented by a proprietary CRMBricks.com framework and AddOn portfolio developed since 2006, and resold/implemented third-party solutions such as ClickDimensions, Resco mobile, Connecting Software, mscrm-addons, and Bisnode data integrations.

Name

Cybersystems

Legal name

Cybersystems GmbH

Website

https://cybersystems.ch

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

Cybersystems GmbH is a Zurich-based, founder-owned Microsoft Dynamics 365 and Power Platform integrator serving mid-to-large Swiss enterprises with CRM implementation, custom AddOns, managed services, and AI-enabled solutions since 1997.

Ownership category

akta.pro rank

Product category

Enterprise CRM Implementation & Microsoft Dynamics 365 Integration Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Software Publishers (5132)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industry

Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD)

Keywords

• Microsoft Dynamics 365 consulting
• CRM implementation services
• Power Platform integration
• Marketing automation solutions
• Custom CRM development

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. CRM Consulting & Implementation: Professional services for Microsoft Dynamics 365 implementation, configuration, customization, and deployment. Includes requirements engineering, application consulting, data migration, and interface configuration.
2. Support & Managed Services: Ongoing operational support, system maintenance, and managed services for deployed Microsoft Dynamics 365 and Power Platform solutions.
3. Software Licenses (Microsoft): Resale of Microsoft Dynamics 365, Power Platform, and related software licenses as a Microsoft Cloud Service Provider.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

Cybersystems implements, customizes, and supports Microsoft Dynamics 365 and Power Platform solutions for Swiss enterprises. The firm delivers consulting, requirements engineering, application configuration, data migration, system integration, and managed services, complemented by proprietary AddOns developed through its CRMBricks.com business unit and resale of Microsoft software licenses.

Product overview

Cybersystems offers an integrated business application portfolio centered on Microsoft Dynamics 365 and Power Platform. The core platform is Microsoft Dynamics 365 (covering CRM for sales, marketing, and customer service), supplemented by Power Platform components: Power BI for analytics, Power Automate for workflow automation, and Power Apps for custom application development. Additional offerings include ClickDimensions marketing automation and custom AddOns developed through their CRMBricks.com business unit. The company provides implementation, consulting, and support services to help customers implement these interconnected Microsoft solutions.

Differentiator

Problem solved

Functional benefit

Brands

• CRMBricks.com: Business unit developing standard and custom AddOns for Microsoft Dynamics 365 CRM, with many person-years invested in their framework.

Products and services

• Microsoft Dynamics 365 Complete CRM and business application platform covering sales, marketing, project management, and customer service; the core product resold and implemented by Cybersystems for Swiss enterprises.
• Microsoft Power Platform Microsoft low-code platform comprising Power BI for analytics/visualization, Power Automate for workflow automation, and Power Apps for application development, built on Common Data Service.
• ClickDimensions Marketing automation platform exclusively designed for Microsoft Dynamics 365/CRM providing email marketing, campaign automation, web intelligence, landing pages, surveys, web forms, and social marketing; distributed by Cybersystems as Platinum Partner for Switzerland.
• CRMBricks.com AddOns Standard and custom add-ons for Microsoft Dynamics 365 CRM, developed by Cybersystems' CRMBricks.com business unit using a proprietary framework that enables efficient, high-quality software delivery.
• Project Management (Projektmanagement) Project management services for Microsoft Dynamics 365 and Power Platform implementation projects, ensuring structured delivery and governance.
• Concept & Design (Konzeption) Concept and solution design services including requirements engineering for Microsoft Dynamics 365 and Power Platform engagements.
• Consulting & Implementation (Beratung & Implementierung) End-to-end consulting and implementation services for Microsoft Dynamics 365 and Power Platform, including configuration, customization, data migration, and interface configuration.
• Support & Operations (Support & Betrieb) Ongoing operational support, system maintenance, and managed services for deployed Microsoft Dynamics 365 and Power Platform solutions.
• Data Privacy & Security (Datenschutz & Datensicherheit) Data privacy and security consulting for Microsoft Dynamics 365 deployments, ensuring compliance with Swiss and European data protection requirements.

Quantifiable outcome

• 200+ successful Microsoft Dynamics 365 implementations
• +2 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature2 records

Partnerships

Four partnerships are on record, tiered strategic, minor and core.

• BisnodestrategicTechnology or Integration · 19 September 2019Strategic partnership for smart data analytics and lead generation. Joint AddOns provide ready-to-use integration of Bisnode customer data with Microsoft Dynamics 365. CRM users benefit from high-quality existing customer data and can generate new leads (potentials) at the push of a button.
• Paixon GmbHminorStrategic or Co-development Partner · 19 September 2019Partner for AI and chatbot implementations in CRM. Co-presented at Swiss CRM Forum 2019 on topics including chatbot solutions for customer service automation.
• MicrosoftcoreTechnology or IntegrationAs Microsoft Gold Partner with CRM competency and Tier 1 Cloud Service Provider (CSP), Cybersystems builds CRM and XRM solutions on Microsoft Dynamics 365. Maintains intensive relationship with Microsoft Corporation (Redmond/Seattle) regarding roadmap/products and Microsoft Switzerland for marketing, sales, and support. One of few Tier 1 CSPs in Switzerland.
• ClickDimensionscoreChannel Partner/ Reseller/ DistributorAuthorized sales and Platinum partner for Switzerland distributing and integrating ClickDimensions with Dynamics 365/CRM. Email marketing software exclusively developed for Dynamics 365 enabling seamless integration, WYSIWYG template creation, A/B testing, dedicated server sending, and reporting.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Allgeier: German-headquartered IT services group with a Microsoft Dynamics 365 practice alongside broader technology services. Larger and more diversified than Cybersystems, but overlapping Microsoft platform integration and managed services work in DACH.
• Avanade: Joint Accenture/Microsoft venture and the world's largest pure-play Microsoft SI. Competes with Cybersystems for Swiss enterprise Dynamics 365 deals but at significantly greater scale, broader service portfolio, and global delivery capability.
• Capgemini: Global IT services and consulting firm with a Microsoft Dynamics 365 practice serving Swiss and European enterprises. Not Microsoft-specialist but increasingly competitive in Dynamics implementation and managed services work.
• msg group: German IT services group with substantial Microsoft Dynamics 365/ERP practice. Larger and more diversified than Cybersystems, with overlapping Microsoft platform integration, custom development, and managed services capabilities targeting enterprise clients.
• KPMG Switzerland: Big Four firm with a Microsoft Dynamics 365 consulting practice in Switzerland. Competes in enterprise Dynamics implementations as part of broader advisory services; not specialized but increasingly aggressive in mid-tier enterprise deals.

Direct peers

• adesso Schweiz: adesso's Swiss subsidiary is a Microsoft Dynamics 365 and Power Platform integrator delivering CRM/ERP implementations, custom development, and managed services to mid-to-large enterprises — directly comparable in service portfolio, vendor focus, and target customer profile to Cybersystems.
• isolutions: Swiss-headquartered Microsoft Gold Partner focused on Dynamics 365 CRM/ERP and Power Platform. Operates in the same Swiss enterprise market with comparable size, similar services mix, and overlapping customer segments in financial services and industry verticals.
• Sycor: German Microsoft Dynamics 365/AX partner with similar mid-tier scale, delivering CRM and ERP implementations, custom development, and managed services to SMB and mid-market enterprises — directly comparable business model and Microsoft-platform focus.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/cybersystems-gmbh
• Xx.com/cybersystems_ch

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cybersystems