ICG Software Group

Name

ICG Software Group

Legal name

INICIATIVES DE COMUNICACIONS GEMINIS S.L.

Website

https://icg.es

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

101–250 employees

Short description

ICG Software Group is a Spain-based, founder-owned vendor of integrated POS hardware and software for hospitality, hotel, and retail businesses, distributed across 70+ countries through 25 international concessions and serving enterprise customers such as Desigual and El Nacional.

Ownership category

akta.pro rank

Product category

Point-of-Sale (POS) and Business Management Software for Hospitality, Hotel, and Retail

NAICS

Software Publishers (51321)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Integrated POS Payments (ISVs & Vertical POS Platforms) (FSAMADAD)

akta.pro secondary industries

Point-of-Sale (POS) & On-Property Commerce (THALACAI), POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC), Cash Drawers, Cash Handling & Coin/Bill Counters (HDACAKAE)

Keywords

• Point of sale systems
• Hospitality management software
• Retail POS solutions
• Hotel management software
• POS hardware terminals

Headquarters

HQ city

Torrefarrera

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Supply Chain, Marketing or Sales, Operations

Revenue model

1. Software Licenses and Subscriptions: ICG provides proprietary POS software solutions for hospitality, hotel, and retail sectors. Revenue is generated through software licenses and subscriptions for solutions like FrontRest, FrontRetail, FrontHotel, ICGManager, and related modules.
2. Hardware Sales: Sale of POS terminals (BeatlePOS II, FlatPOS II, HioPOS), thermal printers, cash drawers, and scales as part of integrated solution offering.
3. Technical Support and SAT Services: Official Technical Assistance Service (SAT) provides support, repairs, and incident resolution for devices, generating service revenue.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ICG Software Group develops, manufactures, and distributes integrated point-of-sale and business-management technology — including proprietary POS software (FrontRest, FrontRetail, FrontHotel, ICGManager, HIOPOS) and in-house manufactured hardware (BeatlePOS II and FlatPOS II terminals, thermal printers, scales, and CashDro cash-management devices) — for hospitality, hotel, and retail operators worldwide. The offering spans vertical-specific POS workflows, centralized multi-store management, workforce planning, real-time analytics, e-commerce integration, and automated cash handling, delivered through direct enterprise sales and a network of 25 international concessions across 70+ countries.

Product overview

ICG Software Group offers a comprehensive ecosystem of technology solutions for hospitality, hotel, retail, and business management sectors. The portfolio includes hardware products (POS terminals like BeatlePOS II and FlatPOS II N, thermal printers, scales, cash management systems like CashDro) and software applications (FrontRest, FrontRetail, FrontHotel for sector-specific operations). Central management is handled through ICGManager, while specialized modules cover areas like inventory (StockManager), analytics (ICGAnalytics), employee scheduling (ICGPlanner, ICGPresence Control), and e-commerce (ICGCommerce 4.0). The cloud-based HIOPOS platform and HioScreen digital signage extend the ecosystem. The company also provides cash management solutions (CashDro 6/7/Master) for banking, malls, and hypermarkets. Solutions are distributed through a network of international concessions and authorized distributors across more than 70 countries.

Differentiator

Problem solved

Functional benefit

Brands

• HIOPOS: Cloud-based point of sale and management solution for hospitality and retail businesses.
• CashDro

Products and services

• FrontRest Point of Sale software specifically designed for the hospitality and restaurant sector, managing orders, tables, and service operations for restaurants and food-service operators.
• FrontRetail Retail-focused POS software for managing sales, inventory, and customer transactions in retail stores such as boutiques, perfumeries, supermarkets, and shoe stores.
• FrontHotel Hotel management software for front desk operations, reservations, and guest services for hotel properties and chains.
• ICGManager Centralized management platform for multi-location operations, available in Advanced, Basic, CRM, and Pyme variants for different business sizes.
• TeleComanda Kitchen display and order communication system for hospitality environments, streamlining kitchen workflow between front-of-house and kitchen.
• StockManager Inventory and stock management module for tracking products, supplies, and materials in hospitality and retail operations.
• ICGAnalytics Business intelligence and analytics platform providing real-time sales insights and reporting for hospitality, hotel, and retail operations, with a specialized ICGAnalytics Hotel edition.
• ICGPlanner Employee scheduling and planning tool for retail and hospitality businesses.
• ICGPresence Control Employee attendance and time tracking software for workforce presence management.
• ICGCommerce E-commerce integration platform (ICGCommerce 4.0) connecting online and offline retail operations for omnichannel commerce.
• ICGCheck-in Online Online guest check-in solution for hotels, enabling digital pre-arrival registration and remote check-in.
• HIOPOS Cloud-based Point of Sale platform offering scalability and remote management for hospitality and retail businesses.
• BeatlePOS II Point of Sale terminal hardware with Intel i3 or i5 processors, designed for hospitality and retail environments requiring reliable performance in high-traffic establishments.
• FlatPOS II N Slim-design POS terminal for modern retail and hospitality environments requiring space-efficient solutions.
• HioPOS 15.6" Cloud-connected POS terminal with 15.6-inch display, part of the HioPOS cloud ecosystem.
• ICG Thermal Printers (TM ICG Printer, ICG Front Printer, ICG Printer) Line of thermal receipt printers (TM ICG Printer, ICG Front Printer, ICG Printer) for Point of Sale environments in hospitality and retail, including front-loading counter variants.
• ICG Scales (Scale TS10, Scale TS20) Weighing and price-labeling scales (Scale TS10, Scale TS20) for retail environments such as supermarkets and food stores.
• CashDro (CashDro 6, CashDro 7, CashDro Master) Automated cash management hardware and software (CashDro 6, CashDro 7, CashDro Master) for banking, malls, and hypermarkets.
• HioScreen Digital signage and customer display solution for retail environments.
• ICGRoomService Mobile (Housekeeping & Maintenance) Mobile housekeeping and maintenance management applications for hotel operations, covering room cleaning tracking and maintenance ticket handling.
• Official SAT (Technical Assistance Service) Authorized Technical Assistance Service delivering repairs, incident resolution, and ongoing technical support for ICG hardware and software deployments.

Quantifiable outcome

• Manage 200 employees serving 770 customers simultaneously 365 days a year
• +1 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Five partnerships are on record, tiered core, minor and important.

• CashDrocoreTechnology or Integration · 22 March 2019CashDro is part of ICG Group's three business divisions. CashDro cash management equipment (CashDro 6, CashDro 7, CashDro Master) was presented at EuroCIS 2019 for banking, malls and hypermarkets. Marketing agreements were signed at INTERNOGA in Hamburg for German market expansion.
• HIOPOS (HioPOS)coreTechnology or Integration · 22 March 2019HIOPOS is one of ICG Group's three business divisions. Cloud-based POS solution being consolidated in German market through marketing agreements signed at INTERNOGA trade fair in Hamburg.
• INTERNOGAminorGTM or Marketing Partner · 1 February 2019Trade fair partnership for market expansion - INTERNOGA is a major food and hospitality trade show held in Hamburg where ICG showcased CashDro and HIOPOS products to the German market.
• Official SATs (Technical Assistance Service)importantChannel Partner/ Reseller/ DistributorAuthorized Technical Assistance Service providers distribute products, communicate customer data to ICG after product acquisition, contracting services, device repairs, or incident resolution.
• Professional Distribution ChannelimportantChannel Partner/ Reseller/ DistributorProfessional distribution partners authorized by ICG to sell and implement solutions, trained to ensure quality analysis and implementation of ICG solutions.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Others

• Ingenico (Worldline): Major POS terminal manufacturer and payment services provider in Europe. Ingenico competes with ICG on POS hardware and the broader integrated payments proposition, and is a frequent supplier to many of the same retail and hospitality merchants.
• Verifone: Global provider of payment terminals and POS hardware widely used in retail and hospitality. Verifone competes with ICG's hardware portfolio (BeatlePOS, FlatPOS, HioPOS terminals and CashDro cash management devices) on the device side, though it does not compete on software.

Direct peers

• Lightspeed Commerce: Cloud POS and commerce platform for retail and hospitality SMBs and mid-market chains. Lightspeed overlaps with ICG's FrontRetail, FrontHotel, and FrontRest offerings and competes for similar multi-location retail and restaurant customers in Europe and globally.
• Toast: Cloud-native POS platform purpose-built for the restaurant and hospitality vertical — ICG's primary segment. Toast competes directly with HIOPOS and FrontRest for the same multi-unit restaurant and hotel customers, differentiated by its scale, cloud-only architecture, and integrated payments.
• TouchBistro: iPad-based POS built for restaurants and food service, a direct competitor to ICG's FrontRest. TouchBistro targets the same full-service and quick-service restaurant segment with a cloud- and subscription-led model.

Broad incumbents

• Oracle MICROS: Oracle's hospitality and food-service POS and property-management suite, a long-standing incumbent in hotels and large restaurants. MICROS competes with ICG's FrontHotel and FrontRest at the upper end of the market where enterprise-grade reliability and global support matter.
• Shopify POS: Shopify's retail POS and commerce platform, integrating online and in-store retail. It competes with ICG's FrontRetail and ICGCommerce for omnichannel retail customers and is a meaningful threat in the boutique and fashion segments where Desigual operates.
• NCR Voyix: Enterprise POS and self-checkout solutions for retail and hospitality, particularly large chains. NCR Voyix is a long-standing broad incumbent competing with ICG's supermarket (Pyrenees-style) and large-retail deployments.

Emerging players

• Revel Systems: iPad- and cloud-based POS for restaurants and retail, with an integrated enterprise offering. Revel competes with ICG's FrontRest and FrontRetail in the mid-market and chain segment.
• Square (Block): Square provides integrated POS hardware and software for SMBs across retail and food service. While more SMB-focused than ICG's enterprise sweet spot, it competes for entry-level hospitality and retail customers and brings a strong integrated payments stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/GrupoICGSoftware
• LinkedInlinkedin.com/company/icggroup
• Xx.com/icgsoftwaregrup
• Pinterestpinterest.com/icgsoftware

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICG Software Group