Queens Cross Housing Association

What Queens Cross Housing Association does

Queens Cross Housing Association is a community-based registered society and recognised Scottish charity founded in 1976 that provides, manages and maintains approximately 4,500 social housing homes across north-west Glasgow along the Forth and Clyde Canal. It operates under regulation by the Scottish Housing Regulator (Registration No. HCB172) and is governed by a Board elected from its £1 Association membership. The group delivers housing services (tenancy management, 12,000 annual repairs, mid-market rental), the 'Find My Home' online choice-based lettings system launched in September 2021 jointly with Maryhill Housing Association, and a tenant-facing QC mobile app for self-service repairs, rent tracking and anti-social behaviour reporting.

The business operates as a diversified property and community group with four principal revenue streams: social housing rents, factoring fees from approximately 2,500 private residences via wholly-owned subsidiary Queens Cross Factoring Ltd, commercial rents from over 80 affordable workspaces via Queens Cross Workspace, and community grants distributed by the Queens Cross Community Foundation. Go-to-market is direct-to-consumer through physical offices (45 Firhill Road HQ and 2 Westercommon Drive), a contact centre (0808 143 2002), the QC App, and community involvement groups across Woodside, Hamiltonhill and other neighbourhoods. The group is pursuing a £80M five-year Vision 2025 investment plan that includes the Hamiltonhill masterplan (~650 new homes with Urban Union) and Burnbank Gardens (48 social homes joint with Glasgow West HA), alongside capital retrofit programmes such as the £16M Cedar Court refurbishment that achieved 80% energy-demand reduction.

Commercial differentiation is rooted in integrated service delivery rather than technology: deep community participation, a vertically integrated subsidiary structure, recognised quality credentials (first in Scotland to achieve EFQM Qualified status in 2021, 14th best UK housing employer per Best Companies 2021, AJ Retrofit Award 2021), and cross-subsidised community initiatives including the Courtyard Pantry food outlet (350+ members in five weeks), Toshie's community café, the John Gray Bursary, and Total Homes circular-economy partnership. Geographic exposure is single-market (United Kingdom / Scotland / north-west Glasgow only) with no external parent, no private equity ownership and no disclosed revenue figure.

Name

Queens Cross Housing Association

Legal name

Queens Cross Housing Association

Website

https://qcha.org.uk

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

251–500 employees

Short description

Queens Cross Housing Association is a Glasgow-based charitable housing association founded in 1976 that manages around 4,500 social homes in north-west Glasgow, delivering tenancies, repairs, mid-market rent, factoring and community regeneration through an integrated group structure.

Ownership category

akta.pro rank

Product category

Social Housing Services

NAICS

Other Community Housing Services (624229), Community Housing Services (62422)

SIC

Operators Of Apartment Buildings (6513), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Cooperative (Co-op) Housing Association Management (BPAJAHAC)

akta.pro secondary industries

Public Housing & Social Housing Development/Modernization Programs (FSALAKAH), Mixed-Use Community Association Management (BPAJAHAF)

Keywords

• Social housing rental
• Property management services
• Affordable housing development
• Tenant community engagement
• Housing association governance

Headquarters

HQ city

Glasgow

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Social Housing Rents: Rental income from approximately 4,500 social housing properties across north-west Glasgow, with rent consultation processes for annual increases
2. Factoring Services: Property management services for approximately 2,500 private residences through Queens Cross Factoring Ltd subsidiary
3. Commercial Property Rental: Rental income from Queens Cross Workspace providing over 80 affordable workshops, offices and retail units to businesses
4. Community Foundation Grants: Grant distribution to community projects and individuals, distributing over £100,000 to local causes over five years

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Queens Cross Housing Association is a community-based housing association providing approximately 4,500 social housing homes for rent in north-west Glasgow, along with repairs and maintenance services (12,000 repairs annually), mid-market housing, factoring services for around 2,500 private residences, and affordable commercial workspace. It is supported by the Find My Home online housing allocation system and the QC App for tenant self-service, with community engagement delivered through neighbourhood involvement groups and a charitable foundation distributing grants.

Product overview

Queens Cross Housing Association operates as a community-based housing provider offering a portfolio of interconnected services. Core housing management services (managing approximately 4,500 homes) are supported by the Find My Home choice-based letting system and the QC App mobile platform for tenant self-service. The organisation extends beyond traditional housing through its Group structure: QC Factoring manages private homeowner properties, Queens Cross Workspace provides affordable commercial premises to local businesses, and the Queens Cross Community Foundation distributes grants to support community projects. Additional community-facing services include the Courtyard Pantry food outlet and Toshie's Community Café, while initiatives like the Good Neighbour Charter and Nurture our Neighbourhoods campaign drive community engagement and environmental improvement.

Differentiator

Problem solved

Functional benefit

Brands

• Find My Home: Choice-based lettings system for applying for housing
• Pride of Queens Cross Awards
• Queens Cross Connected
• QC App
• QC Direct Repairs
• QC Factoring

Products and services

• Find My Home An online choice-based lettings system where housing applicants can view available social and mid-market rental properties, submit bids online and track their application status in real-time. Operated jointly with Maryhill Housing Association.
• QC App Mobile application for tenants to report and track repairs, check rent balances, report anti-social behaviour, update personal information and access housing services.
• QC Factoring Property management service for approximately 2,500 private residences in north-west Glasgow, providing building management, building insurance, common area maintenance and major repairs. Delivered through wholly-owned subsidiary Queens Cross Factoring Ltd.
• Queens Cross Workspace Affordable commercial property service providing over 80 workshops, offices and retail units to small and medium enterprises and social enterprises in north-west Glasgow, operated by the wholly-owned subsidiary Queens Cross Workspace.
• Queens Cross Community Foundation Charitable grant-making arm distributing grants to community projects, voluntary organisations and individuals to improve life opportunities and challenge poverty in local communities; operates the Community Chest Fund for under-25s and a Small Grants Scheme. Over £100,000 has been distributed to local causes over five years.
• Courtyard Pantry Community food outlet partnership with Flourish House offering members access to surplus food and household goods for a £1 membership plus £2.50 per visit, receiving items worth £10-15.

Quantifiable outcome

• 80% reduction in energy demand at Cedar Court through refurbishment
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Maryhill Housing AssociationcoreStrategic or Co-development Partner · 13 September 2021Joint online housing application service 'Find My Home' - shared choice-based letting system allowing applicants to apply for properties from both associations through a single platform
• Total Homes Co-operativecoreStrategic or Co-development PartnerCircular economy partnership for bulk waste collection, upcycling, and refurbished appliance supply to tenants. 80% of collected waste is reused or repurposed. Partnership includes free bulk uplift service and starter packs for young tenants.
• Flourish HousecoreStrategic or Co-development PartnerMental health charity partnership running Courtyard Pantry (food outlet) and Toshie's community café. Provides employment opportunities for people with barriers to work including young people, those with disabilities, and parents with young children.
• Collective ArchitecturecoreTechnology or IntegrationArchitecture firm designed and managed Cedar Court high-rise refurbishment achieving 80% energy demand reduction. Award-winning retrofit approach.
• WrightKerr All Trades LtdcoreImplementation/ SI/ Consulting PartnerLocal contractor delivering housing repairs service for 4,500 homes including emergency and non-emergency plumbing, electrical, joinery, and building repairs. Three-year contract worth around £2.5 million per year with local employment and apprenticeship targets.
• Urban UnioncoreChannel Partner/ Reseller/ DistributorConstruction company building 600-home Hamiltonhill development for Queens Cross. Main sponsor of Pride of Queens Cross Awards 2022.
• Glasgow West Housing AssociationcoreStrategic or Co-development PartnerJoint development partnership for Burnbank Gardens - 48 new social housing homes with 24 transferred to Glasgow West HA. Together managing around 6,000 homes across north-west Glasgow.
• Scottish Housing RegulatorminorOthersRegulatory body overseeing housing association performance. Queens Cross registered with SHR Registration No. HCB172.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Link Group: Major Scottish housing association and care provider operating across multiple regions with social housing, mid-market rent, supported housing, and community services. Directly comparable business model to Queens Cross as a registered society providing social and affordable housing plus adjacent community-facing services in Scotland.
• Maryhill Housing Association: Direct peer and strategic partner via the joint 'Find My Home' choice-based lettings platform (launched September 2021). Maryhill HA operates a similar social housing and community regeneration model in north Glasgow, sharing the same Scottish regulatory and rent-setting framework as Queens Cross.
• Osprey Housing Association: Moray-based Scottish housing association providing social and affordable housing, factoring, and community services in the Highlands and Moray region. Direct peer in operating model (social landlord + community regeneration) although operating in a different Scottish geography.
• Hanover Scotland Housing Association: Specialist Scottish housing association providing homes and services primarily for older people. Operates under the same regulatory framework as Queens Cross and shares comparable operational characteristics (housing stock management, repairs service, community support programmes).
• Glasgow West Housing Association: Direct peer and JV partner with Queens Cross on Burnbank Gardens (48 new social homes, 24 transferred). Together they manage around 6,000 homes across north-west Glasgow, operate under the same Scottish Housing Regulator framework, and serve overlapping communities with similar social housing, factoring, and community services models.
• Eildon Housing Association: Scottish Borders-based housing association providing social and supported housing across the Scottish Borders. Direct peer under the same Scottish Housing Regulator framework with a comparable community-based operating model, although geographically distinct (southern Scotland vs. NW Glasgow).
• Dunbritton Housing Association: West of Scotland housing association providing social housing, factored services, and community support in Dumbarton and surrounding areas. Direct peer under the same regulatory regime with overlapping operational model and similar scale to Queens Cross pre-Hamiltonhill.
• Bield Housing Association: Large Scottish housing association primarily serving older people with housing, care, and community services. Directly comparable as a Scottish-based registered society housing provider operating under the same Scottish Housing Regulator framework and pursuing similar community-embedded service models.

Broad incumbents

• Sanctuary Housing Association: One of the UK's largest housing associations, operating significant stock in Scotland (including Sanctuary Scotland). Comparable as a broad incumbent offering social housing, supported living, and community services under the same UK regulatory framework, though at much greater scale than Queens Cross.
• Wheatley Group: Scotland's largest social landlord, encompassing GHA (Glasgow Housing Association), Dunbritton, and several other Scottish housing associations. Wheatley is a much larger broad incumbent operating across multiple Scottish regions with overlapping services (rentals, factoring, repairs, community programmes) and demonstrates the scale benchmark Queens Cross aspires to via its JV strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights8 records

Customer concentration

• Xx.com/QueensCrossHA
• YouTubeyoutube.com/user/queenscrosshousing
• Facebookfacebook.com/pages/Queens-Cross-Housing-Association/333949893375256
• Instagraminstagram.com/qchasocialregeneration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Queens Cross Housing Association