Aeropaq
Aeropaq is a Dominican Republic-based courier company founded in 1995 that provides international package forwarding from U.S. and European warehouses to over 260,000 Dominican members via 15+ domestic terminals and a separate enterprise logistics division.
- Company typePrivate
- Founded1995
- HeadquartersHigüey, Dominican Republic
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Aeropaq does
Aeropaq is a Dominican Republic-based courier and logistics company founded in 1995, operating as a private, asset-heavy regional integrator of international e-commerce parcels. Its core offering is a package-forwarding service: Dominican consumers and businesses use Aeropaq's Miami and Madrid warehouse addresses as shipping destinations when purchasing from U.S. and European online retailers, after which Aeropaq consolidates, processes customs clearance, and delivers packages either to one of 15+ company-owned or franchised terminals across the Dominican Republic or to customers' homes via fixed-route or on-demand delivery. The company serves two segments: individual online shoppers (its primary market, with 260,000+ registered members) and corporate clients via the Aeropaq Logistics enterprise division, which offers air/sea/ground freight, customs, warehousing, dangerous goods handling, and supply chain management. The platform is supported by a proprietary courier management system with Pre Check-In, real-time tracking via supplier or internal WR-xxxxxx tracking numbers, mobile applications for iOS/Android/Huawei, and an AI-powered WhatsApp virtual assistant called 'Paco.'
The business model is primarily transactional and per-pound-based, with tiered rates ($1.50-$3.95/lb depending on weight band) plus add-on charges for ITBIS, DGA tax, fuel surcharge, insurance, and HAZMAT handling. Premium-tier revenue comes from Aeropaq Prime ($1/lb uplift for same-day delivery, free returns, concierge support). Additional revenue streams include DHL outbound international shipping from Dominican terminals to 200+ countries, TV re-packaging fees, cargo insurance (FOB-tiered), volume weight surcharges, and corporate logistics contracts. Go-to-market is product-led and community-led: consumer self-serve account creation via web and app, combined with bank cashback partnerships (APAP, Promerica offering up to 15% returns), referral programs (CashPAQ loyalty points), university acquisition drives, franchise expansion, and a content-heavy blog with 249+ pages. Strategic partnerships with Amazon and eBay for tax-exemption documentation, DHL for outbound international shipping, and AZUL for PCI-DSS-compliant payment processing form the operational backbone.
Aeropaq firmographics
Firmographics- Name
- Aeropaq
- Legal name
- Aeropaq
- Website
- https://aeropaq.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Aeropaq is a Dominican Republic-based courier company founded in 1995 that provides international package forwarding from U.S. and European warehouses to over 260,000 Dominican members via 15+ domestic terminals and a separate enterprise logistics division.
- Ownership category
- akta.pro rank
Aeropaq industry classification
Industry- Product category
- Courier and Logistics Services
- NAICS
- Nonscheduled Chartered Freight Air Transportation (481212), Couriers and Express Delivery Services (4921), Nonscheduled Air Transportation (4812)
- SIC
- Arrangement Of Transportation Of Freight & Cargo (4731), Air Courier Services (4513)
- akta.pro primary industry
- Integrated Air Express Carriers (Air + Ground) (TLADAAAC)
- akta.pro secondary industries
- Air Freight Brokerage (TLADAMAE), Air Consolidation & Deconsolidation (Consols, Master/House AWB) (TLACAAAB), Air–Road Intermodal Forwarding (TLACAEAE)
Keywords
Where Aeropaq is headquartered
LocationHeadquarters
- HQ city
- Higüey
- HQ country
- Dominican Republic
- HQ region
- Latin America
Offices8 records
Markets served
Aeropaq business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Courier Freight (Per-Pound): Core revenue from charging customers per pound of cargo shipped through the courier service. Rates vary by weight tier, with heavier packages receiving lower per-pound rates. Additional charges include ITBIS, DGA taxes, fuel surcharge, insurance, and airport fees.
- Aeropaq Prime Premium Service: $1 additional per pound on top of courier freight for same-day delivery, free returns up to 29 lbs, and concierge support. Basic Prime courier rate is $3.95/lb plus standard additional charges.
- Delivery and Logistics Services: Revenue from home delivery services (including on-demand delivery at $2.10/package), international shipping through DHL partnerships, and specialized logistics for businesses through Aeropaq Logistics.
- Special Handling and Insurance: Fees for cargo insurance (US$0.50 for FOB $0–50, 1.75% for FOB $51+), re-packaging of TVs, HAZMAT surcharges (perfumes, lithium batteries, vehicle shock absorbers), and volume weight surcharges.
- Corporate Logistics Solutions: Enterprise freight services including air, sea, and ground transport; customs services; warehousing; supply chain management; dangerous goods handling; and export services through Aeropaq Logistics.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Standard Courier - Per Pound |
| Unit Pricing | Pay-as-you-go | Aeropaq Prime |
| Unit Pricing | Pay-as-you-go | Delivery Fijo (Fixed Delivery Route) |
| Unit Pricing | Pay-as-you-go | Delivery a Demanda (On-Demand Delivery) |
| Unit Pricing | Pay-as-you-go | TV Re-packaging Service |
| Unit Pricing | Pay-as-you-go | Cargo Insurance |
| Unit Pricing | Pay-as-you-go | HAZMAT Surcharges |
| Unit Pricing | Pay-as-you-go | Volume Weight Surcharge |
| Usage-based | Pay-as-you-go | International Shipping via DHL |
Go-to-market motion2 records
Distribution channels8 records
Marketing channels6 records
Aeropaq product offering
Product offeringCore offering
Aeropaq operates an international package forwarding and courier platform that lets Dominican consumers shop from U.S. and European online retailers by shipping to its Miami and Madrid consolidation warehouses, after which Aeropaq handles air freight forwarding, customs clearance, and last-mile delivery (home or terminal pickup) in the Dominican Republic. The company additionally provides a premium same-day tier (Aeropaq Prime) and an enterprise freight forwarding division (Aeropaq Logistics) covering air, sea, and ground transport, warehousing, and supply chain services.
Product overview
Aeropaq is a Dominican Republic-based courier and logistics company operating a multi-module service platform centered on international package forwarding. The core offering is the Aeropaq courier service, which provides Miami and Madrid forwarding addresses for customers to shop from US and international online stores, with package consolidation, customs clearance, and home delivery. This core service is extended by premium tiers (Aeropaq Prime for same-day delivery), free home delivery zones, drive-thru pickup, and registry services for weddings, birthdays, and baby showers. The platform also includes a loyalty program (CashPAQ), a WhatsApp-based virtual assistant (Paco), and a mobile app for iOS/Android/Huawei. A separate enterprise division, Aeropaq Logistics, provides air/sea/ground freight, customs, warehousing, and supply chain solutions. All services share a unified account system and tracking infrastructure.
Differentiator
Problem solved
Functional benefit
Brands
- Aeropaq Prime: Premium courier service offering same-day package delivery to home or office, free returns up to 29 pounds, and exclusive concierge support for $1 additional per pound on freight rates.
- Aeropaq Logistics
- CashPAQ
- Drive Thru
- Privilege Club
Products and services
- Aeropaq (Core Courier Service) International package forwarding service enabling Dominican Republic customers to shop from U.S. and international online stores, ship to Aeropaq's Miami or Madrid addresses, and receive packages via terminal pickup or home delivery. Includes package consolidation, customs clearance handling, and real-time tracking.
- Aeropaq Prime Premium courier tier offering same-day home or office delivery, free returns up to 29 lbs, and exclusive concierge support. Adds $1 per pound on top of standard courier freight rates (base $3.95/lb), with packages delivered up to 8:00 PM Monday-Friday and 3:00 PM Saturday.
- Aeropaq Logistics Enterprise logistics division offering air, sea, and ground freight forwarding; customs services; warehousing; dangerous goods handling; cargo insurance; and supply chain management for businesses. Operates shipping corridors from Asia, Europe, Oceania, the Middle East, and the Americas, with dedicated solutions for PYMES (SMEs) and exporters.
- Aeropaq Europa Service enabling Dominican customers to receive purchases shipped from Spain and the European Union via Aeropaq's Madrid consolidation warehouse, with delivery to the Dominican Republic via the standard courier network.
- Delivery Gratis (Free Home Delivery) Complimentary home and office delivery for registered customers on subscribed fixed routes covering the Metro Zone, Bella Vista, Arroyo Hondo, Santiago, and Punta Cana. Packages are delivered within 24 hours of payment confirmation.
- Devolución de Paquetes (Package Returns) Return service enabling customers to send packages back from Aeropaq's Dominican Republic terminals to U.S. retailers (e.g., Amazon), with return labels and in-and-out Miami handling for cross-border returns.
- CashPAQ Loyalty Program Customer loyalty program in which members earn one-pound freight coupons (Libras CashPAQ) based on cumulative shipments, redeemable as free freight on future packages.
- Privilege Club Corporate membership and benefits tier for businesses that frequently use Aeropaq's courier and logistics services, offering exclusive discounts and corporate benefits.
- Lista de Bodas (Wedding Registry) Wedding gift registry where friends and family can contribute funds toward purchasing gifts through Aeropaq's international shopping and delivery platform.
- Lista de Cumpleaños (Birthday Registry) Birthday gift registry enabling celebrants to receive gifts purchased through Aeropaq's international shopping and delivery platform.
- Lista de Baby Shower Baby shower gift registry for expectant parents to receive gifts purchased through Aeropaq's international shopping and delivery platform.
Quantifiable outcome
- Over 260,000 members in the Dominican Republic
- +3 more outcomes
Companies that use Aeropaq
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Aeropaq technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature4 records
Aeropaq partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered minor and core.
- Maersk LogisticsminorAeropaq Logistics references Maersk Logistics as a logistics solutions provider, with a dedicated page 'Sobre Maersk Logistics' on the Aeropaq website. This suggests a strategic relationship or referral arrangement for enterprise logistics services.
- APAP (Asociación Popular de Ahorros y Préstamos)coreAPAP and Aeropaq run joint cashback promotions where APAP credit card holders receive up to 15% return on Aeropaq package payments. For Prime/Delivery clients, the return is 15%; for counter/drive-thru clients, it is 10%. Minimum spend RD$1,500 per card per transaction. This is a recurring promotional partnership.
- Promerica BankcorePromerica and Aeropaq offer up to 15% cashback for customers paying Aeropaq packages with Promerica credit cards. This promotional partnership rewards online shoppers who use their Promerica cards for Aeropaq services.
- DHLcoreAeropaq offers DHL international shipping services from its Dominican Republic terminals to 200+ countries worldwide. Aeropaq acts as a channel/reseller for DHL's international courier and freight services. DHL is available at all Aeropaq terminals.
- AmazoncoreAeropaq is integrated with Amazon as a package consolidation partner. Packages shipped to Aeropaq's Miami address from Amazon are automatically tax-free (Florida sales tax exemption on exports). Aeropaq provides Proof of Export documents for Amazon tax refunds.
- eBaycoreSimilar to Amazon integration, eBay purchases shipped to Aeropaq's Miami address are automatically exempt from Florida sales tax. Aeropaq provides Proof of Export for tax refund claims on eBay transactions.
- AliExpressminorAliExpress is listed as a recommended store in Aeropaq's store directory, indicating an operational partnership for package forwarding services.
- SheinminorShein is listed as a recommended store in Aeropaq's store directory, enabling customers to purchase from Shein and receive packages through Aeropaq's international forwarding service.
- ScotiabankminorScotiabank operates a dedicated package pickup point within the Zona Franca Las Américas terminal in Santo Domingo, exclusive for Scotiabank employees. This is a co-location partnership providing convenient pickup for bank employees.
- AZUL (Payment Processing)coreAZUL processes credit and debit card payments for Aeropaq services, handling payment transactions for package fees and delivery charges. AZUL complies with PCI-DSS security standards for secure payment processing.
- Universidad Iberoamericana (UNIBE)minorAeropaq sponsors the CEU Open Cup, a golf tournament benefiting the 'Líderes del Mañana' scholarship program at Universidad Iberoamericana (UNIBE). This is part of Aeropaq's social responsibility and community engagement strategy.
- Universidad Central del Este (UCE)minorAeropaq conducted a membership drive at UCE, opening a new terminal at the university and offering free memberships to students. The event resulted in 680 new member sign-ups, demonstrating a community acquisition partnership.
Scale indicators1 record
Recent moves6 records
Expansion highlights6 records
Aeropaq competitors and assessment
Company assessmentEmerging players
- Shipito: US-based package forwarding service used by international consumers shopping US retailers. Comparable core forwarder model (US address + international shipping), though not focused on DR or LatAm specifically.
- Boxcango: International package forwarding and assisted-purchase platform with consolidation services. Competes in the same forwarder-for-online-shoppers category, though with less geographic focus on the Caribbean.
Direct peers
- Aeropost: Caribbean and Latin America-focused cross-border package forwarder offering US and Panama locker addresses with home delivery to multiple LatAm countries. Most direct comparable to Aeropaq in target customer, forwarder model, and DR/Caribbean corridor.
- Tiendamia: Latin American cross-border e-commerce consolidator that buys and ships US-origin merchandise to consumers across multiple LatAm countries. Comparable to Aeropaq in serving cross-border shoppers, though with a marketplace model rather than pure forwarding.
Regional players
- CasillaExpress: Ecuador-based package forwarding and courier service offering a Miami address with delivery to Ecuador. Comparable forwarder model but focused on a different South American country rather than the Caribbean.
- MyBox: Mexico-based package forwarding and courier service with US warehouse addresses. Operates the same Miami-to-LatAm consolidation concept as Aeropaq but anchors on the Mexican market.
Broad incumbents
- DHL eCommerce: Global integrator with a Dominican Republic presence and a broad cross-border e-commerce product line. Aeropaq already resells DHL internationally, and DHL overlaps with Aeropaq on inbound cross-border shipments to DR.
- FedEx Cross Border: FedEx's cross-border e-commerce and international priority services target the same Dominican consumer cross-border shipping use case. Competes with Aeropaq on inbound air express and last-mile in major DR cities.
- UPS (including UPS Mail Innovations): UPS's international parcel and cross-border consolidator products serve US-to-DR e-commerce shippers. A broader incumbent whose e-commerce forwarder product competes directly with Aeropaq's core Miami consolidation flow.
Others
- Mail Boxes Etc. Global network of franchised shipping and mailbox centers that aggregate outbound parcels from individuals and SMBs. Conceptually adjacent to Aeropaq's franchise model for physical parcel drop-off and shipping.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Aeropaq social profiles
Digital presenceAeropaq financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aeropaq leadership team
Management profileNumber of profiles
Aeropaq subsidiaries and ownership
Company hierarchySubsidiaries1 record
Aeropaq funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aeropaq M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aeropaq
What does Aeropaq do?
Aeropaq operates an international package forwarding and courier platform that lets Dominican consumers shop from U.S. and European online retailers by shipping to its Miami and Madrid consolidation warehouses, after which Aeropaq handles air freight forwarding, customs clearance, and last-mile delivery (home or terminal pickup) in the Dominican Republic. The company additionally provides a premium same-day tier (Aeropaq Prime) and an enterprise freight forwarding division (Aeropaq Logistics) covering air, sea, and ground transport, warehousing, and supply chain services.
Is Aeropaq a public or private company?
Aeropaq is a private company. It is classified as unknown and is currently operating.
When was Aeropaq founded?
Aeropaq was founded in 1995. It employs 11 to 50 people.
Where is Aeropaq based?
Aeropaq is headquartered in Higüey, Dominican Republic, in the Latin America region.
How does Aeropaq make money?
Five revenue lines are on record. Courier Freight (Per-Pound) is the primary driver. The others are aeropaq Prime Premium Service, delivery and Logistics Services, special Handling and Insurance and corporate Logistics Solutions.
Who are Aeropaq's main competitors?
Emerging players on record are Shipito and Boxcango. Direct peers are Aeropost and Tiendamia. Regional players are CasillaExpress and MyBox. Broad incumbents are DHL eCommerce, FedEx Cross Border and UPS (including UPS Mail Innovations). Mail Boxes Etc. is listed as an others.
Does Aeropaq have an API?
No public API is recorded for Aeropaq.
What industry is Aeropaq in?
Aeropaq's product category is Courier and Logistics Services. Its primary akta.pro industry code is TLADAAAC, Integrated Air Express Carriers (Air + Ground), with a secondary code of TLADAMAE, Air Freight Brokerage. Its NAICS code is 481212 and its SIC code is 4731.