What Changing Homelessness does

Changing Homelessness is a 501(c)(3) nonprofit organization headquartered in Jacksonville, Florida, operating as the HUD-designated Lead Agency for the FL-510 Continuum of Care (CoC) Grant. Founded in 1974 by a coalition of social-services agencies and religious leaders and originally incorporated in 2001 as the Emergency Services Homeless Coalition of Northeast Florida before rebranding to its current name in 2015, the organization coordinates funding, training, and data infrastructure across 50+ member agencies serving individuals, families, and veterans experiencing homelessness in Clay, Duval, and Nassau Counties. It also operates satellite offices in Daytona Beach (FL), Savannah (GA), Valdosta (GA), and Albany (GA), extending its footprint across the Southeast.

The organization's core offerings are programs rather than commercial products: the Coordinated Entry System (CES) for housing prioritization, the Supportive Services for Veteran Families (SSVF) rapid-rehousing program, the Day 1 Families Program for family homelessness, broader Housing Services (case management, landlord engagement, rapid rehousing), the Homeless Management Information System (HMIS) data backbone, and the annual Point-in-Time Count. The underlying technology stack centers on HMIS (using ClientTrack as the referenced platform), Zoom for member coordination, and PayPal for donations — conventional infrastructure with no disclosed AI/ML capabilities. The organization has housed 10,209 people since 2012, reports an 87% permanent-housing success rate, and cites a 59% decline in regional homelessness over the past 14 years.

Revenue derives from federal HUD CoC pass-through funding, philanthropy (including a $2.5M Jeff Bezos Day 1 Family Fund grant in 2022), corporate sponsorships, and individual donations funneled through annual fundraising events (telethon, SNKR Ball, Dignity Day). The go-to-market is community-led: direct phone-based intake, outreach teams, coordinated entry referrals, and member-agency service delivery, supported by community engagement presentations, social media, an email newsletter, and media partnerships (notably with First Coast News). Dawn Gilman has served as Executive Director since 2009, providing long-tenured leadership. The organization is governed as an independent nonprofit with no parent company and no equity fundraising.

Name

Changing Homelessness

Legal name

Changing Homelessness, Inc.

Website

https://changinghomelessness.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

51–100 employees

Short description

Changing Homelessness is a Jacksonville-based 501(c)(3) nonprofit serving as the HUD-designated Lead Agency for the FL-510 Continuum of Care, coordinating 50+ member agencies to deliver housing, veteran, and family homelessness programs across Northeast Florida and the Southeast.

Ownership category

akta.pro rank

Product category

Homelessness Services Coordination

NAICS

Community Housing Services (62422), Individual and Family Services (6241), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

Keywords

• Homeless services coordination
• Continuum of care
• Housing assistance programs
• Veteran supportive services
• Rapid rehousing services

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Government Grants and HUD Funding: As the Lead Agency for HUD's Continuum of Care (CoC) Grant, Changing Homelessness coordinates and administers federal funding for homeless services across Northeast Florida. The organization helps member agencies apply for and access HUD CoC funding totaling over $4 billion nationally in FY2026.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Changing Homelessness is the HUD-designated Lead Agency for the FL-510 Continuum of Care, coordinating 50+ member agencies to deliver coordinated entry, housing placement, veteran family services (SSVF), Day 1 Families support, and HMIS data management for individuals and families experiencing homelessness across Northeast Florida. Services are funded primarily through federal HUD grants and supplemented by donations and foundation funding.

Product overview

Changing Homelessness operates as a non-profit lead agency for the HUD Continuum of Care (CoC) Grant, providing a coordinated ecosystem of housing and supportive services across Northeast Florida. Rather than a commercial product platform, the organization offers a portfolio of interconnected service programs centered on the Coordinated Entry System (CES) for housing prioritization, the SSVF Program for veteran families, Day 1 Families Program, and Housing Services including rapid rehousing and case management. The organization also manages the Homeless Management Information System (HMIS) for data coordination and conducts annual Point-in-Time Counts for community assessment. These programs work together as a comprehensive response system to prevent and end homelessness in Clay, Duval, and Nassau Counties.

Differentiator

Problem solved

Functional benefit

Products and services

• Coordinated Entry System (CES) A centralized intake and assessment system that evaluates and prioritizes individuals and families experiencing homelessness for housing resources across member agencies in Northeast Florida.
• Supportive Services for Veteran Families (SSVF) Program Rapid rehousing and supportive services program for veterans and their families, providing housing search, identification, budgeting assistance, and connection to VA and community benefits.
• Day 1 Families Program Housing program designed to support families experiencing homelessness, offering rapid rehousing and stabilization services funded by the Jeff Bezos Day 1 Family Fund.
• Housing Services Comprehensive housing services including rapid rehousing, case management, landlord engagement, and housing navigation across Northeast Florida counties (Clay, Duval, Nassau).
• Point-in-Time Count Annual census of people experiencing homelessness conducted to measure the scope of homelessness and inform resource allocation across the FL-510 region.

Quantifiable outcome

• 10,209 people housed since 2012
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Three partnerships are on record, tiered core.

• Florida BluecoreStrategic or Co-development Partner · 1 January 2026Florida Blue partnered with Changing Homelessness for the Housing is Hope: Community Update event, bringing dynamic speakers and celebrating volunteers while sharing crucial data from the Point-in-Time Count.
• First Horizon BankcoreStrategic or Co-development Partner · 1 January 2026First Horizon Bank partnered with Changing Homelessness for the Housing is Hope: Community Update event to share data and celebrate community impact in ending homelessness.
• First Coast NewscoreGTM or Marketing Partner · 1 January 2026First Coast News serves as media partner for the annual Make the Call Telethon, helping raise vital funds for community homelessness response. The telethon is broadcast live from headquarters.

Scale indicators7 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Catholic Charities USA: Faith-affiliated national network providing housing, shelter, and case management across the U.S. Competes for HUD CoC funding and offers comparable homeless services programs.
• National Alliance to End Homelessness: National advocacy organization that advances federal policy and CoC funding — a higher-tier policy peer that shapes the funding environment Changing Homelessness operates within.
• Mercy Housing: National nonprofit providing affordable housing combined with supportive services — directly comparable service mix and HUD-funding orientation, but operating housing assets directly rather than coordinating.
• The Salvation Army: National provider of emergency shelter, transitional housing, and supportive services. Comparable in mission and HUD-funding engagement, with broader geographic footprint and direct service delivery model.
• Volunteers of America: Large national nonprofit delivering housing and supportive services for veterans and families experiencing homelessness — comparable service portfolio at greater scale and geographic breadth.

Others

• United Way Worldwide: National umbrella that funnels corporate and individual donations to local affiliates addressing homelessness — an adjacent funder/coordinator ecosystem player rather than a direct service competitor.
• National Low Income Housing Coalition: Federal advocacy organization focused on expanding the supply of affordable housing. An adjacent peer that shapes federal resource availability for HUD CoC lead agencies.

Direct peers

• Community Solutions: Nonprofit that runs the Built for Zero Initiative that Changing Homelessness adopted in 2019. Operates as a closely-aligned program partner and methodology peer in coordinated homelessness reduction.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCQza3CZ40vEc2BqzCToFobg/featured
• Facebookfacebook.com/ChangingHomelessnessNEFL
• LinkedInlinkedin.com/company/changinghomelessness
• Instagraminstagram.com/changinghomelessness
• Xx.com/ChngHomeless

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Changing Homelessness