Adecco Business Solutions

What Adecco Business Solutions does

Adecco Business Solutions GmbH (ABS) is a German full-service business process outsourcing (BPO) provider headquartered in Düsseldorf and operating since 1993 as a wholly-owned subsidiary of Adecco Personaldienstleistungen GmbH within the Adecco Group, the Swiss-listed global talent advisory firm. The company delivers outsourcing services across four pillars — Logistics, Business Process Outsourcing, Technical Services, and Field Sales & Marketing — through a hybrid delivery model combining on-site Inhouse teams at client facilities, ABS-owned service centers in Germany, a nearshore hub in Stettin (Szczecin), Poland via the subsidiary CSP Customer Services Polska Sp. z o.o., and a dedicated energy-sector subsidiary CST energy services GmbH in Gera. ABS targets five industry verticals: Banking and Financial Services, Energy, Retail and E-commerce, Public Sector, and E-Mobility.

The company serves large enterprise and government buyers with multi-year Werk- und Dienstverträge (work and service contracts) under which clients pay per transaction, per process unit, or per contracted service fee, converting fixed costs into variable costs for the client. Named enterprise customers include a French major bank (900,000 transactions processed in active customer business), Germany's largest auto bank (830,000 transactions per year), 400+ international banks and institutes (1 million video-ident transactions per year), a Spanish universal bank (650,000 telephone transactions per year for first-level support), a large asset-management and institutional-client bank (540,000 transactions per year), and municipal utilities (Stadtwerke) through CST. ABS operates more than 60 project locations in Germany with 3,200+ employees, plus ~460 employees at CST (Gera) and ~500 employees at CSP (Stettin), for a total workforce of roughly 4,160. Proprietary technology assets include the BlueSheep-Reporting-Tool for real-time KPI monitoring on financial-services engagements, mobile IT systems with intelligent mobile data capture (MDE) devices and fully automated process-control software for inventory and logistics operations, and an in-house Training Academy that delivers house-certified energy-sector qualifications. The company is ISO 9001:2015 and ISO 27001:2022 certified by TÜV Hessen, integrates with SAP S/4HANA and SAP IS-U for energy-sector processes, and uses OnRecruit as its applicant tracking system. Disclosed annual revenue is €110 million (December 2023 interview with Managing Director Jörg Brinkmann).

Name

Adecco Business Solutions

Legal name

Adecco Business Solutions GmbH

Website

https://abs-group.de

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Adecco Business Solutions GmbH is a German full-service BPO provider and wholly-owned Adecco Group subsidiary delivering logistics, financial-process, energy, technical field service, and retail/merchandising outsourcing to enterprise and public-sector clients across Germany and via nearshore operations in Poland.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142), Business Support Services (5614)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Claims, Disputes & Chargeback Support (BPAAABAH)

Keywords

• Business process outsourcing
• Financial process outsourcing
• Warehouse management services
• Technical field services
• Field sales marketing

Headquarters

HQ city

Düsseldorf

HQ country

Germany

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed Outsourcing Services (Werk- und Dienstverträge): Revenue is generated through Werkverträge (fixed-price/unit-price work contracts) and Dienstverträge (service contracts) for process outsourcing. Clients pay per transaction, per process unit, or via agreed service fees. Fixed costs are converted to variable costs for clients.
2. Professional Services (Service Center Operations): Customer service, HR services, financial process outsourcing, and energy sector services provided through service centers, billed on a per-transaction or contracted service fee basis.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Adecco Business Solutions GmbH is a full-service business process outsourcing partner that takes over non-core processes for enterprise and government clients under Werk- und Dienstverträge (work and service contracts) with full process and result responsibility. Its offering spans four pillars — Logistics, Business Process Outsourcing, Technical Services and Field Sales & Marketing — delivered on-site at client locations or through owned service centers in Germany and Poland across verticals including banking, energy, retail, e-mobility and the public sector.

Product overview

Adecco Business Solutions (ABS) is a full-service business process outsourcing company with over 30 years of experience, operating as a 100% subsidiary of Adecco Personaldienstleistungen GmbH. The company's offering is organized around four core service pillars—Logistics, Business Process Outsourcing (BPO), Technical Services, and Field Sales & Marketing—delivered through in-house service centers in Germany and Poland (nearshore) or on-site at client locations. These services are tailored to five key industry verticals: E-Mobility, Energy, Banking & Financial Services, Retail, and Product Recall. The portfolio includes specialized sub-services and proprietary tools such as the BlueSheep-Reporting-Tool for KPI monitoring in financial services. The ABS Group encompasses two subsidiaries: CST energy services GmbH (specializing in energy sector BPO with ~460 employees in Gera) and CSP Customer Services Polska Sp. z o.o. (specializing in finance, automotive, logistics, and e-commerce BPO with ~500 employees in Szczecin). The company maintains a house-certified academy for internal training and professional development.

Differentiator

Problem solved

Functional benefit

Products and services

• Inhouse Logistik (Inhouse Logistics) Full-service in-house logistics partnership in Germany covering warehouse management and production support, enabling clients to focus on core business while logistics operations are managed by ABS.
• Manufacturing Outsourcing models and work-contract-based process takeovers that allow clients to make their costs transparent and variable, covering production support and related logistics functions.
• Business Process Outsourcing (BPO) Full-service BPO covering HR services, banking and financial services, energy industry processes, and customer service, offered as complete or modular solutions via in-house service centers in Germany and Poland (nearshore) or on-site at client locations.
• HR Services HR outsourcing covering payroll and travel expense processing, personnel administration and consulting, master data management, reporting, and HR administrative services.
• Bank- und Finanzwesen (Banking and Financial Services) Financial process outsourcing for banks and insurance companies including account opening, video identification, SEPA payments, securities processing, leasing and credit processing, and receivables management. Services are MaRisk-compliant with KPI-based performance monitoring via the BlueSheep reporting tool.
• Energiewirtschaftliche Prozesse (Energy Sector Processes) Complete energy industry value chain outsourcing covering the full range of energy sector processes, allowing clients to transfer process and results responsibility to ABS under service or work contracts.
• Kundenservice (Customer Service) Inbound and outbound telephony services, customer relationship management, and consumer information hotlines for energy, e-mobility, and retail clients.
• Technical Services Technical field services covering nationwide inventory audits in retail, installation and maintenance of EV charging infrastructure and smart meters, and product recall management with nationwide technician deployment.
• Inventuren (Inventories) Audit-compliant inventory services ranging from small retail stores to complete DIY stores, utilizing proprietary mobile IT systems, fully automated process control via innovative software, and intelligent MDE devices.
• Technischer Außendienst (Technical Field Service) Nationwide installation of AC and DC charging infrastructure for e-mobility, smart meter rollout, planning and assembly through commissioning and maintenance, supporting energy transition and efficient electric vehicle use.
• Produktrückruf (Product Recall) Complete product recall management including planning, execution, retrofit, and follow-up. Services encompass disposition, mobile technician deployment, quality assurance, financial processing, logistics, and customer contact management across a 5-stage model.
• Field Sales & Marketing Sales force and marketing services covering promotion activities, sales force deployment, merchandising, roadshows, truck sales, mystery shopping, and field force activities, enabling clients to concentrate on core business.
• Promotion Nationwide point-of-sale project management with over 20 years of focus by the Field Sales & Marketing team, covering in-store promotional campaigns.
• Merchandising

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

One partnership is on record.

• CST energy services GmbHcoreOthersCST energy services GmbH is a wholly-owned subsidiary of Adecco Business Solutions, specializing in complex BPO solutions for municipal utilities (Stadtwerke) and regional energy suppliers. With ~460 employees in Gera, it covers the entire energy sector value chain from meter reading to billing and market communication, and operates its own certified training academy.

Scale indicators14 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Arvato: German-based Business Process Outsourcing subsidiary of Bertelsmann, operating across customer service, finance, supply chain, and IT — directly comparable to ABS's multi-vertical BPO model with shared emphasis on European enterprise and CX delivery.
• SNT Deutschland: German call-center and BPO provider focused on customer service, sales, and back-office support for enterprise clients — directly comparable to ABS on customer-service-center model and German footprint.
• Walter Services: Germany-headquartered customer-service and BPO provider serving enterprise clients across banking, energy, and telecom — comparable to ABS on geography, customer verticals, and contact-center/service-center operating model.
• Majorel (now Foundever): European-headquartered CX and BPO operator with nearshore and offshore delivery centers serving banking, retail, and energy clients — comparable to ABS on multi-vertical BPO scope and nearshore capacity model.

Broad incumbents

• Accenture: Global professional services firm with large BPO and operations practices serving banks, energy, and public-sector clients — competes with ABS for enterprise outsourcing mandates but as a diversified, global-scale incumbent.
• TTEC: Global CX and BPO provider with banking, financial services, and energy client experience — comparable to ABS on enterprise customer-service BPO, though operating primarily as a US-anchored broad incumbent.
• Capgemini: Global IT services and BPO group with significant banking and energy BPO practices — comparable to ABS on financial-process outsourcing and enterprise delivery, but operating as a much larger, broader-portfolio incumbent.
• Atos: European-headquartered IT and BPO services group with strong public-sector and energy client footprint in Germany — comparable to ABS on German public-sector and utility outsourcing, but with broader IT-services scope.
• Concentrix: Global CX and BPO leader with deep banking, financial services, and energy exposure — a broader incumbent that competes with ABS in banking BPO and contact-center services, but at significantly larger scale and with broader geographic coverage.
• Teleperformance: World's largest CX/BPO operator with multilingual contact centers and digital services — overlaps with ABS in call-center and banking customer support, but operates as a global broad incumbent rather than a German specialist.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@adeccobusinesssolutions
• LinkedInlinkedin.com/company/adecco-business-solutions-gmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Adecco Business Solutions