Smith & Byford

What Smith & Byford does

Smith & Byford is a UK family-run mechanical and electrical services contractor founded in 1966 and headquartered in Cheam, Surrey. The company delivers gas servicing, electrical testing and installation, boiler installations, and Building Management Systems (BMS) to social housing providers, commercial sites, and private consumers across London and the South of England. Its core client base comprises 15+ Registered Housing Providers with service contracts covering 80,000+ properties, supplemented by 150+ commercial sites including schools, hospitals, prisons, and office buildings, plus a private consumer channel operated through the Total Home Solutions sub-brand and a showroom in Cheam Village opened in 2012.

The company's product portfolio is anchored by recurring maintenance and compliance packages (Standard Gas, Premier Gas, Premier Electrical, Ultimate for homeowners, and corresponding Landlord tiers at £7.50–£27/month), one-time boiler installations underwritten by Worcester Bosch with 0% finance, and BMS services underpinned by SABRE, an in-house AI bureau using bespoke alarm algorithms for 24/7 monitoring, skills-based engineer dispatch, and automated PPM scheduling. SABRE is supported by fully in-house BMS panel design and manufacturing, a capability the company describes as rare among UK M&E contractors. Technology vendor partnerships with Trend, Honeywell, Kieback&Peter, and CentraLINE allow multi-platform BMS servicing.

Revenue is generated through five primary streams: managed service contracts with housing providers, PPM contracts for commercial sites, recurring monthly maintenance subscriptions for private homeowners and landlords, one-time boiler installation revenue (often financed via Novuna Personal Finance), and BMS design, installation, and monitoring contracts. The customer base of named social housing clients spans 17+ organisations including Clarion Housing, Kingston Council, Southwark Council, Wandsworth Borough Council, and Sutton Housing Partnership, with the BMS division serving enterprise clients such as Selfridges across London, Birmingham, and Manchester. The business is FCA-regulated (FRN 790397), NICEIC-assessed, and holds procurement framework listings across five UK public sector frameworks.

Name

Smith & Byford

Legal name

Smith and Byford Limited

Website

https://smithandbyford.com

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

251–500 employees

Short description

Smith & Byford is a UK family-run mechanical and electrical contractor founded in 1966, delivering gas servicing, electrical testing, boiler installations, and Building Management Systems to social housing providers, commercial clients, and private consumers across London and the South of England.

Ownership category

akta.pro rank

Product category

Heating, Electrical & Building Management Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Steam and Air-Conditioning Supply (221330)

SIC

Gas & Other Services Combined (4932), Steam & Air-Conditioning Supply (4961)

akta.pro primary industry

Boiler Repair, Maintenance & Tune-Ups (HSAOACAD)

akta.pro secondary industries

Hard Services (MEP/HVAC, Electrical, Plumbing) (BPABAAAA), Gas Appliance Hookup & Disconnect (Stoves, Dryers, Fireplaces, Grills) (HSAOAKAF)

Keywords

• Heating services
• Electrical services
• Boiler installations
• Building management systems
• Planned preventative maintenance

Headquarters

HQ city

Cheam

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Maintenance Packages (Residential): Monthly subscription packages for homeowners covering boiler, central heating, and electrical maintenance. Tiers include Standard, Premier Gas, Premier Electrical, and Ultimate packages with varying coverage levels and pricing from £7.50 to £25.50 per month.
2. Landlord Cover Packages: Recurring monthly packages for private landlords ensuring compliance with gas and electrical safety regulations. Includes annual LGSR certificates and EICR testing with parts and labour coverage.
3. Boiler Installations: One-time revenue from new boiler installations and central heating system installations for homeowners, landlords, and commercial properties. Includes financing options through Novuna Personal Finance.
4. Commercial Gas Services: Planned Preventative Maintenance (PPM) contracts for commercial sites including social housing, schools, hospitals, prisons, leisure centres, and office buildings. Covers 150+ commercial sites with services including Legionella testing, F Gas certification, and PAT testing.
5. Social Housing Gas & Electrical Services: Servicing, repair and maintenance contracts with 15+ Registered Housing Providers covering 80,000+ properties. Includes annual gas safety records, responsive repairs, and boiler upgrades.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels4 records

Core offering

Smith & Byford is a family-run mechanical and electrical services contractor delivering gas heating, boiler installation, electrical testing, emergency lighting, and Building Management System (BMS) services. The company serves registered social housing providers and local authorities under long-term compliance contracts, commercial clients under planned preventative maintenance agreements, and private homeowners and landlords through its Total Home Solutions consumer division via maintenance subscription packages, one-off installations, and a showroom in Cheam.

Product overview

Smith & Byford is a family-run heating, electrical, and building management services company established in 1966, operating two main divisions: the core Smith & Byford brand serving social housing providers (15+ registered providers, 80,000+ properties) with gas, electrical, and BMS services, and the Total Home Solutions sub-brand serving private homeowners and landlords. The product portfolio centers on maintenance packages (Standard, Premier Gas, Premier Electrical, Ultimate for homeowners; Landlord Premier Gas, Landlord Premier Electrical, Landlord Ultimate for landlords), boiler installations with Worcester Bosch products and 0% finance options, and comprehensive commercial services including BMS with the proprietary SABRE AI system. The company employs 400+ staff including 250+ engineers, operates across London and South England, and is authorized and regulated by the FCA.

Differentiator

Problem solved

Functional benefit

Products and services

• Homeowner Maintenance Packages

Quantifiable outcome

• 4.9 out of 5 customer rating on Which Trusted Traders
• +2 more outcomes

Named customers19 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• ProcurePubliccoreGTM or Marketing PartnerRecognised procurement framework partner vetted and approved to provide services to public sector bodies. Listed on ProcurePublic supplier directory.
• Fusion21coreGTM or Marketing PartnerPublic sector procurement framework enabling access to housing providers and local authorities for approved suppliers.
• NHS SBScoreGTM or Marketing PartnerNHS Shared Business Services procurement framework partner providing vetted access to NHS and healthcare-related organisations.
• Procurement for HousingcoreGTM or Marketing PartnerSpecialist procurement framework for housing associations and social housing providers.
• Procurement Assist ConsortiumminorGTM or Marketing PartnerAdditional procurement framework partnership providing access to public sector contracts.
• Trend ControlscoreTechnology or IntegrationOfficial Trend partner for BMS system support, installation, and servicing. One of the supported BMS systems for maintenance contracts.
• HoneywellcoreTechnology or IntegrationHoneywell partner providing support for Honeywell XL Series and Centraline Hawk systems. Industry partner with competency in projects team.
• Kieback&PetercoreTechnology or IntegrationOfficial partner for Kieback&Peter BMS systems, supported under service and maintenance offerings.
• Worcester BoschcoreTechnology or IntegrationPreferred boiler supplier offering 0% finance on Worcester boilers with up to 12-year manufacturer guarantee. Company is an authorized Worcester installer.
• South East Consortium (SEC)coreGTM or Marketing PartnerNon-profit organisation delivering efficiency savings to social housing providers. Smith & Byford ranked as first choice Electrical Contractor on SEC's 'Electrical Testing, Remedial Work & Rewiring' appointed contractors list since framework began in 2015.
• NICEICcoreTechnology or IntegrationElectrical assessment body that regularly assesses Smith & Byford to ensure compliance with all relevant technical safety standards and continuous compliance.
• Gas Safe RegistercoreTechnology or IntegrationRegulatory body for gas safety. All Smith & Byford engineers are Gas Safe Registered. Company promotes only using Gas Safe Registered Engineers.

Scale indicators11 records

Recent moves7 records

Expansion highlights5 records

Market position

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/smithandbyford

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smith & Byford