ESI

What ESI does

ESI (Espresso Services Inc.) is a privately held commercial espresso equipment distributor and service provider founded in 1989 and headquartered in Minneapolis, Minnesota. The company sells, services, and consults for specialty coffee equipment across the Upper Midwest and Southern California through four regional offices located in Minneapolis MN, Windsor Heights IA, Elmhurst IL, and Los Angeles CA. Its customer base of 1,000+ accounts spans independent coffee shops, regional operators, and national QSR and coffee chains including Starbucks, Dunkin' Donuts, Caribou Coffee, and McDonald's.

The company operates as a multi-brand authorized distributor for 20+ commercial espresso equipment manufacturers and supplies the full lifecycle of equipment ownership. Its product and service portfolio includes new and refurbished equipment sales, preventative-maintenance and repair service contracts, OEM and aftermarket parts, equipment consulting and operator training, and — through its Intermix Beverage subsidiary — wholesale specialty beverage products sold via an e-commerce channel. Revenue is generated across five streams: equipment sales (transactional, high-ticket), recurring service contracts, recurring parts sales, consulting engagements, and specialty beverage product wholesale.

ESI's go-to-market combines direct field sales, in-house certified service technicians organized by region, and digital content marketing. Service contracts and parts supply create a recurring revenue layer anchored to the installed base of equipment sold, which lowers customer acquisition cost over time and creates switching inertia. The company remains privately held with 11-50 employees and has not disclosed external funding; its growth is funded organically.

Name

ESI

Legal name

Espresso Services Inc.

Website

https://espresso-services.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

ESI is a commercial espresso equipment distributor and service provider founded in 1989, serving 1,000+ specialty coffee and QSR customers across the Upper Midwest and Southern California via four regional offices, with equipment sales, service contracts, parts, consulting, and a wholesale beverage products subsidiary.

Ownership category

akta.pro rank

Product category

Commercial Espresso Equipment Distribution and Service

NAICS

Commercial and Service Industry Machinery Manufacturing (3333), Beverage Manufacturing (3121)

SIC

Beverages (2080)

akta.pro primary industry

Coffee, Espresso & Tea Appliances Retail (CRACADAC)

akta.pro secondary industry

Coffee, Tea & Cocoa Beverage Wholesale (AFAIAGAD)

Keywords

• Commercial espresso equipment
• Coffee equipment service
• Espresso machine distribution
• Coffee shop consulting
• Specialty coffee supplies

Headquarters

HQ city

Minneapolis

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Equipment Sales: Sale of commercial espresso machines, grinders, and coffee brewing equipment. Offers complete equipment packages including smallwares and accessories for complete coffee shop setups.
2. Service Contracts: Ongoing maintenance and support agreements to keep equipment running smoothly. Includes one of the country's largest coffee equipment service departments.
3. Parts Sales: Sale of replacement parts and components for commercial espresso equipment. Maintains extensive parts inventory across all locations.
4. Consulting Services: Professional consulting for coffee shop setup and operations including equipment selection, design layout, training, and ongoing support programs.
5. Specialty Beverage Products: Through Intermix Beverage division - single-source wholesaler for specialty coffee products including Lavazza Coffee, Routin 1883, Monin, Dr. Smoothie, Ghirardelli, Rishi Tea, Pacific Dairy Alternative Milks, Urnex Cleaning Products.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

ESI sells commercial espresso machines, grinders, coffee brewing equipment, and specialty equipment from more than 20 brands, and provides installation, field repair, parts, water treatment, service contracts, and coffee shop consulting. Through its Intermix Beverage division, the company also wholesales specialty coffee, syrups, teas, dairy alternatives, and cleaning products.

Product overview

ESI (Espresso Services Inc.) is a commercial espresso equipment supplier and service company founded in 1989, operating as a single brand offering a portfolio of equipment products and associated services. The core equipment portfolio spans Traditional Espresso Machines, Super-Automatic Espresso Machines, Espresso Grinders, Coffee Brewing Equipment, and Specialty Equipment. These are complemented by a suite of service offerings including Field and Shop Service, Parts, Service Contracts, and Water Treatment. Consulting services cover Equipment Packages, Coffee Shop Consulting, and Food Service Consulting. A product division called Intermix Beverage serves as a single-source wholesaler for specialty beverage products including Lavazza Coffee, Routin 1883, Monin, Dr. Smoothie, Ghirardelli, Rishi Tea, Pacific Dairy Alternative Milks, and Urnex Cleaning Products. The company also provides Resource Guides for industry education. ESI sells and services multiple equipment brands including La Marzocco, La Cimbali, Eversys, Mazzer, Fetco, Bunn, Carimali, Curtis, FAEMA, Franke, Macap, Marco, Nuova Simonelli, Quality Espresso, Scanomat, Schaerer, and Visacrem.

Differentiator

Problem solved

Functional benefit

Brands

• Intermix Beverage: Product division of Espresso Services serving as single-source wholesaler for specialty coffee products including Lavazza Coffee, Routin 1883, Monin, Dr. Smoothie, Ghirardelli, Rishi Tea, Pacific Dairy Alternative Milks, and Urnex Cleaning Products

Products and services

• Traditional Espresso Machines
• Super-Automatic Espresso Machines
• Espresso Grinders
• Coffee Brewing Equipment
• Specialty Equipment
• Field and Shop Service
• Parts
• Service Contracts
• Water Treatment
• Equipment Packages
• Coffee Shop Consulting
• Food Service Consulting
• Intermix Beverage Wholesale Products

Quantifiable outcome

• Over 1,000 clients served including major national chains
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Seven partnerships are on record, tiered core.

• Intermix BeveragecoreStrategic or Co-development PartnerProduct division of Espresso Services - single-source wholesaler for all specialty coffee products including Lavazza Coffee, Routin 1883, Monin, Dr. Smoothie, Ghirardelli, Rishi Tea, Pacific Dairy Alternative Milks, Urnex Cleaning Products, and many more. Serves coffee shops, restaurants, national chains and universities.
• La MarzoccocoreTechnology or IntegrationEquipment brand sold and serviced. Premium commercial espresso machines for specialty coffee applications.
• La CimbalicoreTechnology or IntegrationEquipment brand sold and serviced. Italian commercial espresso machines.
• EversyscoreTechnology or IntegrationEquipment brand sold and serviced. Swiss super-automatic espresso machines.
• MazzercoreTechnology or IntegrationEquipment brand sold and serviced. Italian commercial coffee grinders.
• FetcocoreTechnology or IntegrationEquipment brand sold and serviced. Coffee brewing systems.
• SlayercoreTechnology or IntegrationEquipment brand sold and serviced. Premium commercial espresso machines.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Seattle Coffee Gear: Specialty retailer of espresso and coffee brewing equipment with strong content and education focus, paralleling ESI's blog-driven, consultative sales approach (https://seattlecoffeegear.com).
• Espresso Parts: Specialty distributor of espresso machine parts and accessories across multiple brands, mirroring ESI's parts-and-service revenue stream and multi-brand position (https://espressoparts.com).
• Clive Coffee: Espresso equipment retailer selling premium commercial and home machines from multiple brands; comparable direct-to-customer model for espresso hardware (https://clivecoffee.com).
• Prima Coffee Equipment: Multi-brand wholesale and retail distributor of commercial and prosumer coffee equipment with deep parts and consulting services, directly comparable to ESI's portfolio and GTM (https://prima-coffee.com).
• Whole Latte Love: Multi-brand espresso and coffee equipment retailer with educational content and technical support, similar in product breadth and customer experience to ESI (https://wholelattelove.com).

Broad incumbents

• Farmer Brothers: Public coffee roaster and beverage products distributor that also supplies equipment and service to foodservice operators; larger incumbent that overlaps ESI's Intermix Beverage wholesale and equipment business (https://farmerbros.com).
• TriMark Corporation: Large U.S. foodservice equipment and supplies distributor serving restaurants and chains; broader incumbent playing in the same commercial kitchen/coffee equipment category as ESI (https://trimarkusa.com).

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/espressoservicesinc
• Instagraminstagram.com/espressoservices
• Xx.com/espressoservinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ESI