What Datalink Solutions does

DataLink Solutions (legal entity DataLink MS) is a privately held US healthcare revenue cycle management company headquartered in San Antonio, Texas, founded in 1996. It builds and operates a cloud-based eligibility and payment platform that connects healthcare providers to over 1,200 payers (Medicare, Medicaid, Medicare Advantage, and commercial carriers) using EDI 270/271 transactions for real-time and batch insurance verification, with documented response times of 4-7 seconds and batch turnaround of 1-2 hours. The platform includes the Payer Gateway Plus Portal, Same or Similar (DME HCPCS verification), Insurance Coverage Detection / Med-Rev (insurance discovery), Self-Pay Analyzer (Medicaid eligibility), Healthcare Transactions (claim processing, claim status, electronic remittance, patient statement processing, One Bill consolidated billing), and a Patient Payment Solutions suite (branded payment portal, Text 2 Pay, IVR Autopay, automated payment plans). Patient payment processing is delivered through partner integrations with Instamed (P2PE/tokenization, PCI Level One compliant) and 1-800 Notify (IVR and Text 2 Pay).

The company monetizes through a mix of flat-rate monthly subscriptions (with no long-term contracts, month-to-month) and per-transaction pricing, augmented by payment transaction fees. Distribution is direct via website with a 14-day free trial (up to 300 transactions, no credit card) plus inside sales (1-800-845-0367), and content marketing via an RCM-focused blog. Customer segments are primarily small and mid-sized medical practices and hospitals nationwide, with secondary verticals in DME suppliers and universities/colleges for student health and athlete eligibility verification. No external funding rounds, acquisitions, or institutional investors are disclosed; ownership appears founder/management-led. The company operates a HIPAA-compliant processing center and is PCI DSS Level One compliant.

Name

Datalink Solutions

Legal name

DataLink MS

Website

https://datalinkms.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

Datalink Solutions is a privately held San Antonio-based healthcare revenue cycle management company, founded in 1996, that provides real-time and batch insurance eligibility verification across 1,200+ payers plus patient payment and claims processing tools to small and mid-sized medical practices, hospitals, DME suppliers, and universities nationwide.

Ownership category

akta.pro rank

Headquarters

HQ city

San Antonio

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Eligibility Verification Subscriptions: Monthly subscription model with flat rate or per-transaction pricing. Month-to-month agreements with no long-term contracts. Access to real-time and batch eligibility verification across 1,200+ payers.
2. Transaction-Based Pricing: Per-transaction pricing model available as an alternative to flat rate subscription. Competitive subscription pricing with free support and training included.
3. Patient Payment Processing: Integrated payment processing through partner network. End-to-end payment processing including credit card, eCheck, and automated recurring payments. PCI Level One compliant.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Datalink Solutions provides a cloud-based healthcare revenue cycle management platform centered on the Payer Gateway Plus Portal, delivering real-time and batch insurance eligibility verification across 1,200+ payers with 4-7 second response times. The company also offers integrated patient payment solutions (Text 2 Pay, IVR Autopay, branded payment portal), insurance discovery (Med-Rev), DME same-or-similar verification, self-pay Medicaid analysis, and electronic claims processing and remittance tools for healthcare providers.

Product overview

DataLink Solutions (DataLink MS) is a healthcare revenue cycle management company established in 1996, offering a unified platform of eligibility verification and patient payment solutions. The core product is the Payer Gateway Plus Portal, which provides real-time eligibility verification across 1,200+ payers with batch processing capabilities. This core platform is supplemented by multiple integrated modules: Same or Similar (DME equipment verification), Insurance Coverage Detection/Med-Rev (insurance discovery with 2.8x hit rate advantage), and Self-Pay Analyzer (Medicaid eligibility). Patient payment solutions include a branded payment portal, Text 2 Pay (SMS-based payments under 20 seconds), IVR Autopay by phone, and automated payment plans. Healthcare transaction products cover claims processing, claim status, electronic remittance (EDI 835), patient statement processing, and consolidated One Bill statements. All solutions integrate with their Partner Network for payment processing, which includes InstMed for P2PE/tokenization security and 1-800 Notify for IVR services.

Differentiator

Problem solved

Functional benefit

Products and services

• Payer Gateway Plus Portal (Eligibility Solutions) Cloud-based real-time and batch insurance eligibility verification platform connecting to 1,200+ payers (Medicare, Medicaid, Medicare Advantage, commercial), returning responses in 4-7 seconds for real-time and within 1-2 hours for batch processing. Built for medical providers, hospitals, and healthcare facilities to reduce claim denials.
• Same or Similar DME (Durable Medical Equipment) eligibility platform that verifies Medicare HCPCS codes (A, L, and V) for same or similar equipment within reasonable useful lifetime periods. Direct connections to Medicare DME MACs prevent same-or-similar denials and improve cash flow for DME suppliers.
• Insurance Coverage Detection (Med-Rev) Insurance discovery tool that searches 1,200+ payers to identify unknown insurance coverage on patients classified as self-pay. Reported to achieve a 2.8x higher hit rate than competitors at confirming unknown coverage.
• Self-Pay Analyzer Standalone Medicaid eligibility verification tool that analyzes self-pay claims to identify Medicaid eligibility and coverage, with free setup, no long-term contracts, results in minutes, and spreadsheet export capability.
• Patient Payment Solutions Full suite of patient payment solutions for healthcare providers including a branded online payment portal, digital wallets, automated payment plans, payment estimation, and end-to-end processing that accepts credit card and eCheck. PCI Level One compliant with P2PE and tokenization security.
• Text 2 Pay SMS-based medical billing payment solution that lets patients receive a text or email with amount and payment link, pay by credit card with billing zip code verification, and complete payment in under 20 seconds with instant receipts.
• IVR Autopay by Phone Payment IVR system enabling patients to self-pay by phone 24/7 through automated prompts, with billing reminders, appointment reminders, broadcast messages, and automated posting of payment transactions through the integrated 1-800 Notify partnership.
• Healthcare Transactions (Claims Processing) Medical claims electronic processing software providing real-time processing and pre-adjudication for all claims, including Level I HIPAA validation and Level II Clinical Coding Verification Services (CCVS). Supports both professional (provider) and institutional (hospital) claims, and bundles claim status inquiry, electronic remittance (EDI 835), patient statement processing (HFMA Patient Friendly Billing compliant), and One Bill consolidated statements.

Quantifiable outcome

• Insurance coverage detection confirms coverage 2.8x higher than competitors
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• 1-800 NotifycoreTechnology or IntegrationPartnership for IVR payment solutions and Text 2 Pay services. 1-800 Notify provides automated payment IVR, billing reminders, appointment reminders, and broadcast messaging capabilities integrated with DataLink's patient payment solutions. Payments are powered through this partner network with automated posting of transactions.
• Instamed (Partner Network)coreTechnology or IntegrationIntegrated payment processing partner providing the technology backbone for DataLink's patient payment solutions. The partner network serves as gateway, processor, and sponsor bank all in one, enabling DataLink to offer PCI-compliant payment processing with P2PE and tokenization security features.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/datalinkms

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Datalink Solutions