What 1800 notify does

1-800 Notify is a Miami-based, privately-held healthcare communications company founded in 2011 that operates a HIPAA-compliant automated patient notification platform. The platform delivers multi-channel patient communications—voice calls, SMS text messages, and email—covering appointment reminders, billing reminders, IVR-based phone autopay, voice broadcast messages, lab work reminders, wellness and recall reminders, and missed-appointment notices. The technology is built around HIPAA-compliant servers and processes, supports English and Spanish with free live transfers, and integrates with existing scheduling and EHR/EMR systems without requiring client-side software installation.

The company sells primarily to US healthcare providers via a direct-to-consumer motion: a self-serve website signup with a 30-day free trial and month-to-month terms for smaller practices, and inside-sales phone engagement for enterprise health systems and hospital groups. Revenue is generated through subscription recurring fees for reminder and broadcast services and transaction-based fees for IVR autopay and billing reminder services; pricing is quote-based and not publicly disclosed. The stated scale signal is that over 99% of organizations trialing the service convert to paying customers.

Operationally, 1-800 Notify is a micro-organization (1–10 employees) with no disclosed funding rounds, parent company, subsidiaries, executive team, partnerships, M&A, or geographic expansion beyond the United States. The company has been continuously operating since at least 2017 based on the website copyright, and maintains a HIPAA Compliance Verification badge from the Compliancy Group as its principal third-party credential.

Name

1800 notify

Legal name

1-800 Notify

Website

https://1800notify.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

1-800 Notify is a Miami-based healthcare communications company that sells HIPAA-compliant automated patient notifications—appointment reminders, billing reminders, and IVR phone autopay—via voice, SMS, and email to US physician practices, hospitals, and medical billing firms on a subscription basis.

Ownership category

akta.pro rank

Headquarters

HQ city

Miami

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Patient Appointment Reminder Services: Subscription-based automated appointment reminder services sold to healthcare providers on a monthly billing cycle with month-to-month terms. Revenue generated through recurring service fees based on volume of reminders sent.
2. Billing Reminder and Autopay Services: IVR-based payment processing and billing reminder services helping medical practices collect payments. Revenue derived from per-transaction fees and recurring service charges.
3. Broadcast Message Services: Voice and SMS broadcast messaging services for health systems to communicate with patient populations.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

1-800 Notify provides a HIPAA-compliant, automated patient communication and payment platform for U.S. healthcare providers. Its core offering is multi-channel delivery of patient appointment reminders, billing reminders, and related notifications via voice (IVR), SMS, and email, along with an inbound IVR Autopay-by-Phone service for accepting patient payments over the phone. Customers include physician practices, dental offices, physical therapy clinics, health systems, hospitals, and medical billing firms, served on a month-to-month subscription basis with no software installation required.

Product overview

1800 Notify is a unified patient communication platform providing HIPAA-compliant automated notifications across phone, SMS, and email channels. The core offering consists of appointment reminder services, billing reminder calls, and IVR payment processing. Supporting modules include voice broadcast messages, lab work reminders, wellness/recall reminders, and missed appointment notices. The platform integrates scheduling data to deliver automated multi-channel reminders without requiring client-side software installation.

Differentiator

Problem solved

Functional benefit

Products and services

• IVR Autopay by Phone Inbound interactive voice response (IVR) system that lets patients make payments to healthcare providers by phone through a self-service automated flow, reducing the need for live billing staff.
• Billing Reminders Automated billing reminder calls and messages that alert patients to outstanding medical bills, intended to increase payment collection rates for healthcare providers and billing firms.
• Billing Reminders with Autopay Billing reminder calls that include built-in autopay functionality, enabling patients to pay outstanding balances directly through the phone call as part of the reminder flow.
• Appointment Reminders Automated appointment reminder system that sends SMS, voice calls, or emails to patients to reduce no-shows for healthcare providers such as physicians, dentists, and physical therapists.
• Voice Broadcast Messages Mass notification service for broadcasting voice messages to large patient populations, used by health systems for general patient communications and outreach campaigns.
• Lab Work Reminders Targeted reminder service for lab work appointments and results notifications, helping healthcare providers prompt patients to complete or follow up on lab work.
• Wellness and Recall Reminders Preventive care reminders for annual check-ups and wellness visits, supporting patient recall and ongoing engagement with healthcare providers.
• Missed Appointment Notices Automated notifications for patients who miss scheduled appointments, with one-touch rescheduling options to recover lost visits.

Quantifiable outcome

• Over 99% of organizations who trial the service continue as paying customers

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Luma Health: Patient engagement platform offering automated appointment reminders, recalls, and broadcast messaging via SMS/voice. Directly comparable in product functionality and target customers, though more enterprise-focused and venture-funded.
• Solutionreach: Direct peer offering patient appointment reminders, recall messages, and patient engagement tools to medical and dental practices via a similar subscription model. Most comparable direct competitor in the SMB healthcare communication space.
• Klara: Patient messaging and engagement platform for healthcare practices featuring automated reminders and two-way patient communication. Comparable product offering though typically more focused on messaging workflows than broadcast.
• Artera (formerly WELL Health): Conversational patient engagement platform that delivers appointment reminders, no-show rescheduling, and broadcast messages across SMS/voice/email. Closely overlapping product category and target customers, at a much larger scale.
• Relatient: Patient engagement and scheduling platform providing automated appointment reminders, patient outreach, and broadcast messaging. Highly comparable product offering for healthcare practices, though serves a broader mix of provider sizes.
• Demandforce (by Tebra/PatientPop): Patient communication and reputation management platform for healthcare practices offering appointment reminders, recall messages, and patient outreach. Long-established direct competitor in the SMB practice communication market.

Broad incumbents

• Twilio: Cloud communications platform enabling healthcare developers to build SMS/voice/email reminder flows. Not a direct competitor in packaged patient communication, but represents the underlying technology layer that 1-800 Notify could be built on or compete against for enterprise buyers.
• Weave Communications: Unified communications platform for small and mid-sized healthcare practices offering phone, texting, appointment reminders, and payment collection. Overlapping capabilities but as part of a broader unified comms portfolio.

Emerging players

• Curogram: HIPAA-compliant patient communication platform for medical practices providing two-way texting, appointment reminders, and broadcast messaging. Comparable feature set and target customer segment, though typically a smaller emerging player.
• Revenue Grid / Medics Payment Solutions: Healthcare billing reminder and patient payment services overlapping with 1-800 Notify's billing reminders and IVR autopay modules. Comparable on the payment/collections side but narrower in appointment reminder functionality.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• Xx.com/1800notify
• Facebookfacebook.com/1800notify
• LinkedInlinkedin.com/company/1-800-notify

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 1800 notify