Augusta, Georgia

What Augusta, Georgia does

Augusta, Georgia is a consolidated city-county government (City of Augusta / Augusta-Richmond County), one of only three such unified jurisdictions in Georgia, formed by the 1996 consolidation of the City of Augusta and Richmond County and operating continuously since its colonial-era founding in 1736. It serves a population of approximately 200,000 across roughly 329 square miles through a Mayor and 10 elected district commissioners, providing essential municipal services including water and sewer utilities, stormwater management, public safety (fire, emergency management), code enforcement, permitting and licensing, animal services, transit, and parks and recreation. Headcount is reported at 1,001–5,000 employees.

Its core digital product surface is the Augusta 311 citizen-service hub, accessible by phone (dial 311), web portal, and the MyAugusta 311 mobile application powered by SeeClickFix and ArcGIS Hub, which handles 60+ non-emergency service-request types with photo and location capture. Supporting systems include a GIS-based impervious-surface layer enabling property-specific stormwater fee assessment across 731 miles of ditches, 568 miles of storm drains, 12,600+ catch basins, and nearly 1,000 flood detention ponds; an Invoice Cloud-powered online utility-bill payment portal for water/sewer/stormwater; and a CivicPlus-managed government website. A recently added ADP integration supports employee benefits self-service, and a SurveyMonkey channel captures 311 customer satisfaction feedback.

Revenue is generated through a diversified public-sector mix: recurring property taxes and the SPLOST (Special Purpose Local Option Sales Tax), tiered monthly stormwater fees ($6.40/month up to 4,400 sq ft of impervious surface; $12.80/month above; commercial at $6.40 per 2,200 sq ft), combined water/sewer/stormwater utility billing, business licenses and construction permits, and unit-priced recreation admissions ($3–$5 at the Augusta Aquatic Center). Capital projects are funded through SPLOST and state grants (e.g., a $2 million One Georgia Authority grant for the South Augusta Sewer Expansion). No private equity, parent company, or ownership changes apply; governance is by elected commission with administrative execution by a County Administrator and deputies.

Name

Augusta, Georgia

Legal name

City of Augusta, Georgia

Website

https://augustaga.gov

Company type

Public

Founded year

1736

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Augusta, Georgia is a consolidated city-county government serving approximately 200,000 residents across Richmond County with utilities, stormwater management, public safety, permitting, transit, and parks/recreation services delivered through a 311 hub and mobile app.

Ownership category

akta.pro rank

Product category

Public Administration

NAICS

Administration of Economic Programs (9261), Other General Government Support (92119), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of Housing Programs, Urban Planning, and Community Development (925)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal government services
• Public utilities management
• Stormwater utility services
• Citizen service requests
• Recreation and parks

Headquarters

HQ city

Augusta

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Others

Revenue model

1. Property and Utility Fees: Monthly stormwater fees ($6.40-$12.80/month) included with water/sewer bills; residential properties charged based on impervious surface area with standard tier at 4,400 sq ft threshold
2. Licensing and Permits: Business licenses, construction permits, and various regulatory fees collected by License and Inspections Department
3. Tax Revenue: Property taxes, SPLOST (Special Purpose Local Option Sales Tax) for capital projects, and various municipal taxes fund government operations

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Augusta, Georgia operates as a consolidated city-county government delivering essential municipal services to Richmond County residents. The government provides water, sewer, and stormwater utilities, public safety, parks and recreation, code enforcement, licensing and inspections, planning and development, and general administration. Citizens access services through a 311 call center, web portal, and the MyAugusta 311 mobile app supporting 60+ service request types.

Product overview

Augusta, Georgia operates a consolidated city-county government offering public services through a network of digital portals and physical facilities. The primary digital products are Augusta 311 (service request hub) and the MyAugusta 311 mobile app, both enabling citizen access to non-emergency government services. Supporting services include online utility bill payment, stormwater utility management, and parks/recreation facility reservations. The city maintains an extensive physical infrastructure network including parks (Henry H. Brigham Park), community centers (Henry H. Brigham Community Center), and aquatic facilities (Augusta Aquatic Center) managed by the Recreation and Parks Department.

Differentiator

Problem solved

Functional benefit

Products and services

• Augusta 311
• MyAugusta 311 Mobile App
• Stormwater Utility
• Online Utility Bill Payment
• Parks and Recreation Facilities
• Augusta Aquatic Center
• Facility Reservations
• Business Licensing and Permits

Quantifiable outcome

• 3,000+ stormwater service requests handled annually
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Causeway Technologies (one.network)coreTechnology or Integration · 22 May 2026Partnership with Causeway one.network, a leading digital platform for roadwork coordination and communication, to support Augusta's Broad Street Improvement Project. The platform provides real-time traffic management and public communication about construction activities.
• North Augusta, South CarolinaminorStrategic or Co-development Partner · 1 January 2026Partnership with neighboring North Augusta, SC for joint celebrations including 'Meet Us at the River' birthday tribute honoring America's 250th anniversary, extending across the Central Savannah River Area (CSRA).
• Augusta University Communications DepartmentminorStrategic or Co-development PartnerCollaboration with Augusta University's Communications Department to produce educational videos about the Stormwater Program and protecting the Savannah River from stormwater pollution. City thanks Dr. David Bulla and Dr. Debra Van Tuyll for partnership.
• Community Influencer Rickey JonesminorGTM or Marketing PartnerPartnership with local community influencer Rickey Jones as Augusta ambassador, collaborating with Augusta Engineering and the Augusta Downtown Development Authority (DDA) to celebrate the Broad Street Transformation project.
• Cherry BekaertminorOthersAccounting firm engaged for financial oversight of Housing and Community Development (HCD) department and FY2024 financial audit services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Others

• CivicPlus: Vendor providing the CMS platform powering Augusta's website. Relevant ecosystem peer as a technology supplier to municipal governments rather than a direct competitor; supports citizen-facing digital infrastructure.
• Invoice Cloud: Online bill payment processor used by Augusta Utilities for water/sewer/stormwater payments. Enabling technology vendor for utility billing rather than a direct competitor; widely deployed across similar municipal utilities.
• SeeClickFix (by CivicPlus): Mobile 311 citizen request platform powering Augusta's MyAugusta 311 app. Enabling technology vendor for civic engagement rather than a competing government entity; comparable across many similar municipalities.

Regional players

• City of Charleston, South Carolina: Historic coastal city government providing similar municipal services but in neighboring South Carolina. Comparable scale and tourism-oriented economy; operates as a standalone city (not consolidated) with similar stormwater and historic preservation challenges.
• City of North Augusta, South Carolina: Cross-river neighbor and active partner with Augusta on regional initiatives (e.g., America's 250th celebration). Provides similar municipal services but smaller scale; operates in a different state and does not directly compete for residents.

Broad incumbents

• City of Atlanta, Georgia: Largest municipal government in Georgia, providing similar water/sewer, stormwater, licensing, permitting, and recreation services. Much larger scale and budget; overlaps in regulatory and infrastructure functions but does not directly compete for residents or services.

Direct peers

• Columbus, Georgia (Consolidated Government): Another consolidated city-county government in Georgia (formed 1971), providing directly comparable integrated services. Similar municipal scale, utility operations, and governance structure to Augusta-Richmond County.
• Savannah, Georgia: Coastal Georgia city government providing comparable municipal services including utilities, stormwater management, licensing, and parks/recreation. Similar mid-tier scale and tourism-oriented economy; both operate 311-style citizen service hubs.
• Athens-Clarke County, Georgia: Consolidated city-county government in Georgia providing municipal services including utilities, stormwater management, and parks/recreation. Similar mid-tier consolidated governance model with a university-influenced economy (UGA).
• Macon-Bibb County, Georgia: Consolidated city-county government in Georgia (formed 2014), offering equivalent municipal services including utilities, stormwater, permitting, and recreation. Direct structural and operational peer to Augusta-Richmond County.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/cityofaugusta
• YouTubeaugustaga.gov/youtube
• Facebookaugustaga.gov/facebook
• LinkedInlinkedin.com/company/augusta-georgia
• Instagramaugustaga.gov/instagram

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Augusta, Georgia