Augusta, Georgia
Augusta, Georgia is a consolidated city-county government serving approximately 200,000 residents across Richmond County with utilities, stormwater management, public safety, permitting, transit, and parks/recreation services delivered through a 311 hub and mobile app.
- Company typePublic
- Founded1736
- HeadquartersAugusta, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Augusta, Georgia does
Augusta, Georgia is a consolidated city-county government (City of Augusta / Augusta-Richmond County), one of only three such unified jurisdictions in Georgia, formed by the 1996 consolidation of the City of Augusta and Richmond County and operating continuously since its colonial-era founding in 1736. It serves a population of approximately 200,000 across roughly 329 square miles through a Mayor and 10 elected district commissioners, providing essential municipal services including water and sewer utilities, stormwater management, public safety (fire, emergency management), code enforcement, permitting and licensing, animal services, transit, and parks and recreation. Headcount is reported at 1,001–5,000 employees.
Its core digital product surface is the Augusta 311 citizen-service hub, accessible by phone (dial 311), web portal, and the MyAugusta 311 mobile application powered by SeeClickFix and ArcGIS Hub, which handles 60+ non-emergency service-request types with photo and location capture. Supporting systems include a GIS-based impervious-surface layer enabling property-specific stormwater fee assessment across 731 miles of ditches, 568 miles of storm drains, 12,600+ catch basins, and nearly 1,000 flood detention ponds; an Invoice Cloud-powered online utility-bill payment portal for water/sewer/stormwater; and a CivicPlus-managed government website. A recently added ADP integration supports employee benefits self-service, and a SurveyMonkey channel captures 311 customer satisfaction feedback.
Revenue is generated through a diversified public-sector mix: recurring property taxes and the SPLOST (Special Purpose Local Option Sales Tax), tiered monthly stormwater fees ($6.40/month up to 4,400 sq ft of impervious surface; $12.80/month above; commercial at $6.40 per 2,200 sq ft), combined water/sewer/stormwater utility billing, business licenses and construction permits, and unit-priced recreation admissions ($3–$5 at the Augusta Aquatic Center). Capital projects are funded through SPLOST and state grants (e.g., a $2 million One Georgia Authority grant for the South Augusta Sewer Expansion). No private equity, parent company, or ownership changes apply; governance is by elected commission with administrative execution by a County Administrator and deputies.
Augusta, Georgia firmographics
Firmographics- Name
- Augusta, Georgia
- Legal name
- City of Augusta, Georgia
- Website
- https://augustaga.gov
- Company type
- Public
- Founded year
- 1736
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Augusta, Georgia is a consolidated city-county government serving approximately 200,000 residents across Richmond County with utilities, stormwater management, public safety, permitting, transit, and parks/recreation services delivered through a 311 hub and mobile app.
- Ownership category
- akta.pro rank
Augusta, Georgia industry classification
Industry- Product category
- Public Administration
- NAICS
- Administration of Economic Programs (9261), Other General Government Support (92119), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of Housing Programs, Urban Planning, and Community Development (925)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industries
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Economic Development & Business Licensing (Local) (BPAIACAN)
Keywords
Where Augusta, Georgia is headquartered
LocationHeadquarters
- HQ city
- Augusta
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Augusta, Georgia business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Others
Revenue model
- Property and Utility Fees: Monthly stormwater fees ($6.40-$12.80/month) included with water/sewer bills; residential properties charged based on impervious surface area with standard tier at 4,400 sq ft threshold
- Licensing and Permits: Business licenses, construction permits, and various regulatory fees collected by License and Inspections Department
- Tax Revenue: Property taxes, SPLOST (Special Purpose Local Option Sales Tax) for capital projects, and various municipal taxes fund government operations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Residential Stormwater Fee |
| Subscription | Monthly | Large Residential Stormwater Fee |
| Unit Pricing | Monthly | Commercial/Institutional Stormwater Fee |
| Unit Pricing | Pay-as-you-go | Aquatic Center Admission |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Augusta, Georgia product offering
Product offeringCore offering
Augusta, Georgia operates as a consolidated city-county government delivering essential municipal services to Richmond County residents. The government provides water, sewer, and stormwater utilities, public safety, parks and recreation, code enforcement, licensing and inspections, planning and development, and general administration. Citizens access services through a 311 call center, web portal, and the MyAugusta 311 mobile app supporting 60+ service request types.
Product overview
Augusta, Georgia operates a consolidated city-county government offering public services through a network of digital portals and physical facilities. The primary digital products are Augusta 311 (service request hub) and the MyAugusta 311 mobile app, both enabling citizen access to non-emergency government services. Supporting services include online utility bill payment, stormwater utility management, and parks/recreation facility reservations. The city maintains an extensive physical infrastructure network including parks (Henry H. Brigham Park), community centers (Henry H. Brigham Community Center), and aquatic facilities (Augusta Aquatic Center) managed by the Recreation and Parks Department.
Differentiator
Problem solved
Functional benefit
Products and services
- Augusta 311
- MyAugusta 311 Mobile App
- Stormwater Utility
- Online Utility Bill Payment
- Parks and Recreation Facilities
- Augusta Aquatic Center
- Facility Reservations
- Business Licensing and Permits
Quantifiable outcome
- 3,000+ stormwater service requests handled annually
- +1 more outcomes
Companies that use Augusta, Georgia
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Augusta, Georgia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
Feature2 records
Augusta, Georgia partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Causeway Technologies (one.network)corePartnership with Causeway one.network, a leading digital platform for roadwork coordination and communication, to support Augusta's Broad Street Improvement Project. The platform provides real-time traffic management and public communication about construction activities.
- North Augusta, South CarolinaminorPartnership with neighboring North Augusta, SC for joint celebrations including 'Meet Us at the River' birthday tribute honoring America's 250th anniversary, extending across the Central Savannah River Area (CSRA).
- Augusta University Communications DepartmentminorCollaboration with Augusta University's Communications Department to produce educational videos about the Stormwater Program and protecting the Savannah River from stormwater pollution. City thanks Dr. David Bulla and Dr. Debra Van Tuyll for partnership.
- Community Influencer Rickey JonesminorPartnership with local community influencer Rickey Jones as Augusta ambassador, collaborating with Augusta Engineering and the Augusta Downtown Development Authority (DDA) to celebrate the Broad Street Transformation project.
- Cherry BekaertminorAccounting firm engaged for financial oversight of Housing and Community Development (HCD) department and FY2024 financial audit services.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Augusta, Georgia competitors and assessment
Company assessmentOthers
- CivicPlus: Vendor providing the CMS platform powering Augusta's website. Relevant ecosystem peer as a technology supplier to municipal governments rather than a direct competitor; supports citizen-facing digital infrastructure.
- Invoice Cloud: Online bill payment processor used by Augusta Utilities for water/sewer/stormwater payments. Enabling technology vendor for utility billing rather than a direct competitor; widely deployed across similar municipal utilities.
- SeeClickFix (by CivicPlus): Mobile 311 citizen request platform powering Augusta's MyAugusta 311 app. Enabling technology vendor for civic engagement rather than a competing government entity; comparable across many similar municipalities.
Regional players
- City of Charleston, South Carolina: Historic coastal city government providing similar municipal services but in neighboring South Carolina. Comparable scale and tourism-oriented economy; operates as a standalone city (not consolidated) with similar stormwater and historic preservation challenges.
- City of North Augusta, South Carolina: Cross-river neighbor and active partner with Augusta on regional initiatives (e.g., America's 250th celebration). Provides similar municipal services but smaller scale; operates in a different state and does not directly compete for residents.
Broad incumbents
- City of Atlanta, Georgia: Largest municipal government in Georgia, providing similar water/sewer, stormwater, licensing, permitting, and recreation services. Much larger scale and budget; overlaps in regulatory and infrastructure functions but does not directly compete for residents or services.
Direct peers
- Columbus, Georgia (Consolidated Government): Another consolidated city-county government in Georgia (formed 1971), providing directly comparable integrated services. Similar municipal scale, utility operations, and governance structure to Augusta-Richmond County.
- Savannah, Georgia: Coastal Georgia city government providing comparable municipal services including utilities, stormwater management, licensing, and parks/recreation. Similar mid-tier scale and tourism-oriented economy; both operate 311-style citizen service hubs.
- Athens-Clarke County, Georgia: Consolidated city-county government in Georgia providing municipal services including utilities, stormwater management, and parks/recreation. Similar mid-tier consolidated governance model with a university-influenced economy (UGA).
- Macon-Bibb County, Georgia: Consolidated city-county government in Georgia (formed 2014), offering equivalent municipal services including utilities, stormwater, permitting, and recreation. Direct structural and operational peer to Augusta-Richmond County.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Augusta, Georgia social profiles
Digital presenceAugusta, Georgia compliance and trust
Trust signalCompliance2 records
Augusta, Georgia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Augusta, Georgia leadership team
Management profileNumber of profiles
Profiles15 records
Augusta, Georgia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Augusta, Georgia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Augusta, Georgia
What does Augusta, Georgia do?
Augusta, Georgia operates as a consolidated city-county government delivering essential municipal services to Richmond County residents. The government provides water, sewer, and stormwater utilities, public safety, parks and recreation, code enforcement, licensing and inspections, planning and development, and general administration. Citizens access services through a 311 call center, web portal, and the MyAugusta 311 mobile app supporting 60+ service request types.
Is Augusta, Georgia a public or private company?
Augusta, Georgia is a public company. It is classified as state government owned and is currently operating.
When was Augusta, Georgia founded?
Augusta, Georgia was founded in 1736. It employs 1,001 to 5,000 people.
Where is Augusta, Georgia based?
Augusta, Georgia is headquartered in Augusta, United States, in the North America region.
How does Augusta, Georgia make money?
Three revenue lines are on record. Property and Utility Fees are the primary driver. The others are licensing and Permits and tax Revenue.
Who are Augusta, Georgia's main competitors?
Others on record are CivicPlus, Invoice Cloud and SeeClickFix (by CivicPlus). Regional players are City of Charleston, South Carolina and City of North Augusta, South Carolina. City of Atlanta, Georgia is listed as a broad incumbent. Direct peers are Columbus, Georgia (Consolidated Government), Savannah, Georgia, Athens-Clarke County, Georgia and Macon-Bibb County, Georgia.
Does Augusta, Georgia have an API?
No public API is recorded for Augusta, Georgia.
What industry is Augusta, Georgia in?
Augusta, Georgia's product category is Public Administration. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 9261.